[MIG] helpdesk_timesheet_exclude_from_sale_order: migrate to 18.0

this add-on comes from add-on helpdesk_portal_ticket_custom in v16.0
which has been refactorized.

.gitea/workflows/pre-commit.yml

@@ -15,10 +15,10 @@ jobs:
           python-version: "3.11"
       - name: Get python version
         run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
-      - uses: actions/cache@v4
-        with:
-          path: ~/.cache/pre-commit
-          key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
+      # - uses: actions/cache@v4
+      #   with:
+      #     path: ~/.cache/pre-commit
+      #     key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
       - name: Install pre-commit
         run: pip install pre-commit
       - name: Run pre-commit

.gitignore

@@ -1,88 +0,0 @@
-# Byte-compiled / optimized / DLL files
-__pycache__/
-*.py[cod]
-/.venv
-/.pytest_cache
-/.ruff_cache
-
-# C extensions
-*.so
-
-# Distribution / packaging
-.Python
-env/
-bin/
-build/
-develop-eggs/
-dist/
-eggs/
-lib64/
-parts/
-sdist/
-var/
-*.egg-info/
-.installed.cfg
-*.egg
-*.eggs
-
-# Windows installers
-*.msi
-
-# Debian packages
-*.deb
-
-# Redhat packages
-*.rpm
-
-# MacOS packages
-*.dmg
-*.pkg
-
-# Installer logs
-pip-log.txt
-pip-delete-this-directory.txt
-
-# Unit test / coverage reports
-htmlcov/
-.tox/
-.coverage
-.cache
-nosetests.xml
-coverage.xml
-
-# Translations
-*.mo
-
-# Pycharm
-.idea
-
-# Eclipse
-.settings
-
-# Visual Studio cache/options directory
-.vs/
-.vscode
-
-# OSX Files
-.DS_Store
-
-# Django stuff:
-*.log
-
-# Mr Developer
-.mr.developer.cfg
-.project
-.pydevproject
-
-# Rope
-.ropeproject
-
-# Sphinx documentation
-docs/_build/
-
-# Backup files
-*~
-*.swp
-
-# OCA rules
-!static/lib/

.pre-commit-config.yaml

@@ -44,15 +44,19 @@ repos:
       # update the NOT INSTALLABLE ADDONS section above
       - id: oca-update-pre-commit-excluded-addons
       - id: oca-fix-manifest-website
-        args: ["https://github.com/elabore-coop/helpdesk-tools"]
+        entry:
+          bash -c 'oca-fix-manifest-website "https://git.elabore.coop/elabore/$(basename
+          $(git rev-parse --show-toplevel))"'
       - id: oca-gen-addon-readme
-        args:
-          - --addons-dir=.
-          - --branch=16.0
-          - --org-name=OCA
-          - --repo-name=helpdesk-tools
-          - --if-source-changed
-          - --keep-source-digest
+        entry:
+          bash -c 'oca-gen-addon-readme 
+          --addons-dir=. 
+          --branch=$(git symbolic-ref
+          refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
+          --repo-name=$(basename $(git rev-parse --show-toplevel))
+          --org-name="Elabore"
+          --if-source-changed --keep-source-digest'
+
   - repo: https://github.com/OCA/odoo-pre-commit-hooks
     rev: v0.1.4
     hooks:

helpdesk_convert_ticket_to_task/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_convert_ticket_to_task/README.md

@@ -1,27 +1,60 @@
-# helpdesk_convert_ticket_to_task
+===============================
+helpdesk_convert_ticket_to_task
+===============================
 
-This module changes the behavior of the buttons "create" and "create and edit" of the
-field `task` in a ticket form.
+This module aims to convert a ticket into a task.
 
-It automatically fills up many fields (check the function button_convert_to_task for details)
+It adds a "Convert to task" button in the ticket form view (in the button box).
+When clicked, a confirmation dialog appears, then the conversion process:
+
+* Creates a new task with the following fields copied from the ticket:
+
+  * Name
+  * Description
+  * Project
+  * Assigned user
+  * Partner
+  * Priority
+
+* Matches the task's service and request type based on the ticket's category
+  and request type (by name matching).
+* Copies all chatter messages and their attachments to the new task.
+* Copies all attachments from the ticket to the task.
+* Copies all followers (subscribers) to the new task.
+* Posts a message in the new task's chatter with a link to the original ticket.
+* Posts a message in the ticket's chatter with a link to the new task.
+* Archives the ticket and links it to the new task.
+* Transfers all timesheets from the ticket to the task.
+* Redirects the user to the newly created task form.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
 `helpdesk_convert_ticket_to_task`.
 
+This module depends on:
+
+* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
+* `helpdesk_mgmt_project`: provides the link between tickets and projects.
+* `helpdesk_request_type`: provides the request type field on tickets.
+* `project_request_data`: provides the service and request type fields on tasks.
+* `project_task_add_very_high`: provides extended priority values (2 and 3) on
+  tasks to match ticket priorities.
+* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
+  functionality from ticket to task.
+
 # Known issues / Roadmap
 
-A current limitation is that one task can be linked to many tickets. Thus, the above
-task fields are filled up at the creation of the task from a ticket form but are not
-updated when the linked tickets are updated.
+A current limitation is that one task can be linked to many tickets.
+Thus, the above task fields are filled up at the creation of the task from a ticket form
+but are not updated when the linked tickets are updated.
 
 # Bug Tracker
 
-Bugs are tracked on
-`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-of trouble, please check there if your issue has already been reported. If you spotted
-it first, help us smashing it by providing a detailed and welcomed feedback.
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
 
 # Credits
 

helpdesk_convert_ticket_to_task/__manifest__.py

@@ -2,9 +2,9 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_convert_ticket_to_task",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Quentin Mondot",
     "license": "AGPL-3",
     "category": "Tools",
@@ -13,13 +13,10 @@
         "base",
         "helpdesk_mgmt",
         "helpdesk_mgmt_project",
-        # to create the helpdesk.request.type model and have the field request_type_id
-        # in the helpdesk.ticket model
-        "helpdesk_request_type",
-        # to have the fields service_id and request_type_id in the project.task model
-        "project_request_data",
+        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
         "project_task_add_very_high",  # to have priority values 2 and 3 on tasks
-        "helpdesk_transfer_timesheet_to_task",  # to copy timesheets from ticket to task
+        "helpdesk_transfer_timesheet_to_task"  # to copy timesheets from ticket to task
     ],
     "data": [
         "views/helpdesk_convert_ticket_to_task.xml",

helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py

@@ -1,4 +1,6 @@
-from odoo import _, models, api
+from markupsafe import Markup
+
+from odoo import _, api, models
 
 
 class HelpdeskTicket(models.Model):
@@ -50,18 +52,22 @@ class HelpdeskTicket(models.Model):
         # warn (in the chatter) that the task is a copy
         base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
         ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
-        task_message = _(
-            "This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
-            ticket_url=ticket_url,
-        )
+        task_message = Markup(
+            _(
+                "This task has been converted from a ticket. You can find the "
+                "original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>."
+            )
+        ) % {"ticket_url": ticket_url}
         task.message_post(body=task_message)
 
         # warn (in the chatter) that the ticket has been converted
         task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
-        ticket_message = _(
-            "This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
-            task_url=task_url,
-        )
+        ticket_message = Markup(
+            _(
+                "This ticket has been converted into a task. You can find it "
+                "<a href='%(task_url)s' target='_blank'>on this link</a>."
+            )
+        ) % {"task_url": task_url}
         self.message_post(body=ticket_message)
 
         # archive the ticket

helpdesk_portal_ticket_enriched_description_form/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_enriched_description_form/README.md

@@ -2,23 +2,41 @@
 helpdesk_portal_ticket_enriched_description_form
 ================================================
 
-Add fieds in ticket creation portal form to enrich description content.
+Add fields in ticket creation portal form to enrich description content.
 
-# Installation
+This module extends the ``helpdesk_mgmt`` portal ticket creation form by
+replacing the single description field with three structured fields:
+
+* **Description**: Main description of the issue or request, with a placeholder
+  guiding the user to be precise and describe how to reproduce any bug/error.
+* **Access**: Optional field for providing a link toward the error or additional
+  information.
+* **Bug report**: Optional field to paste the complete error message (e.g., Odoo
+  error code).
+
+When the ticket is submitted, these three fields are automatically concatenated
+into a single formatted HTML description with labeled sections (DESCRIPTION,
+ACCESS, BUG REPORT).
+
+Installation
+============
 
 Use Odoo normal module installation procedure to install
 `helpdesk_portal_ticket_enriched_description_form`.
 
+This module depends on ``helpdesk_mgmt`` which must be available.
+
 # Known issues / Roadmap
 
 None yet.
 
-# Bug Tracker
+Bug Tracker
+===========
 
-Bugs are tracked on
-`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-of trouble, please check there if your issue has already been reported. If you spotted
-it first, help us smashing it by providing a detailed and welcomed feedback.
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
 
 # Credits
 

helpdesk_portal_ticket_enriched_description_form/__manifest__.py

@@ -3,13 +3,13 @@
 
 {
     "name": "helpdesk_portal_ticket_enriched_description_form",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",
-    "summary": "Add fieds in ticket creation portal form to enrich description data.",
+    "summary": "Add fieds in ticket creation portal form to enrich description content.",
     # any module necessary for this one to work correctly
     "depends": [
         "base",

helpdesk_portal_ticket_enriched_description_form/controllers/__init__.py

@@ -1 +1,2 @@
+
 from . import main

helpdesk_portal_ticket_enriched_description_form/controllers/main.py

@@ -1,29 +1,52 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
 from odoo import _
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
 
+def build_enriched_description(small_description=None, access=None, bug_report=None):
+    """
+    Build a formatted HTML description from the enriched form fields.
+
+    :param small_description: Main description of the issue
+    :param access: Link or access information
+    :param bug_report: Error message or bug report details
+    :return: Formatted HTML string
+    """
+    description = ""
+    if small_description:
+        description = "<b>%s</b><br/>%s" % (_("DESCRIPTION:"), small_description)
+    if access:
+        description = "%s<br/><br/><b>%s</b><br/>%s" % (
+            description,
+            _("ACCESS:"),
+            access,
+        )
+    if bug_report:
+        description = "%s<br/><br/><b>%s</b><br/>%s" % (
+            description,
+            _("BUG REPORT:"),
+            bug_report,
+        )
+    return description
+
+
 class HelpdeskTicketControllerDescription(HelpdeskTicketController):
     def _prepare_submit_ticket_vals(self, **kw):
+        # Pop enriched fields and build description BEFORE calling super
+        # to avoid parent's plaintext2html(kw.get("description")) crashing on None
+        small_description = kw.pop("small_description", None)
+        access = kw.pop("access", None)
+        bug_report = kw.pop("bug_report", None)
+        description = build_enriched_description(
+            small_description=small_description,
+            access=access,
+            bug_report=bug_report,
+        )
+        # Set description in kw for parent, using a placeholder to avoid
+        # plaintext2html issues - we'll overwrite the result anyway
+        kw["description"] = ""
         res = super()._prepare_submit_ticket_vals(**kw)
-        description = ""
-        if kw.get("small_description", False):
-            description = (
-                description
-                + "<b>%s</b><br/>" % _("DESCRIPTION:")
-                + kw["small_description"]
-            )
-            del kw["small_description"]
-        if kw.get("access", False):
-            description = (
-                description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
-            )
-            del kw["access"]
-        if kw.get("bug_report", False):
-            description = (
-                description
-                + "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
-                + kw["bug_report"]
-            )
-            del kw["bug_report"]
-        res.update({"description": description})
+        res["description"] = description
         return res

helpdesk_portal_ticket_enriched_description_form/i18n/fr.po

@@ -4,44 +4,18 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 16.0\n"
+"Project-Id-Version: Odoo Server 18.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-07-08 12:26+0000\n"
-"PO-Revision-Date: 2025-07-08 12:26+0000\n"
+"POT-Creation-Date: 2026-03-17 14:30+0000\n"
+"PO-Revision-Date: 2026-03-17 14:30+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
+"Language: fr\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
-"                    how to reproduce it</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
-"                    comment la reproduire.</span>"
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
-"information</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
-"complémentaires</span>"
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
-"                    code Odoo)</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
-"                    d'erreur Odoo)</span>"
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -54,6 +28,11 @@ msgstr "ACCÈS :"
 msgid "Access"
 msgstr "Accès"
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
+msgstr "Soyez précis. Si vous avez une erreur, merci de décrire comment la reproduire."
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -76,4 +55,14 @@ msgstr "DESCRIPTION :"
 #. module: helpdesk_portal_ticket_enriched_description_form
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
-msgstr ""
+msgstr "Description"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Link toward error or additional information"
+msgstr "Lien vers l'erreur ou des informations complémentaires"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Paste here the complete error message (ex: error code Odoo)"
+msgstr "Copier ici le message d'erreur complet (ex: code d'erreur Odoo)"

helpdesk_portal_ticket_enriched_description_form/i18n/helpdesk_portal_ticket_enriched_description_form.pot

@@ -4,10 +4,10 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 16.0\n"
+"Project-Id-Version: Odoo Server 18.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-07-08 12:29+0000\n"
-"PO-Revision-Date: 2025-07-08 12:29+0000\n"
+"POT-Creation-Date: 2026-03-17 14:30+0000\n"
+"PO-Revision-Date: 2026-03-17 14:30+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
 "MIME-Version: 1.0\n"
@@ -15,27 +15,6 @@ msgstr ""
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
-"                    how to reproduce it</span>"
-msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
-"information</span>"
-msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
-"                    code Odoo)</span>"
-msgstr ""
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -48,6 +27,11 @@ msgstr ""
 msgid "Access"
 msgstr ""
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
+msgstr ""
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -70,4 +54,14 @@ msgstr ""
 #. module: helpdesk_portal_ticket_enriched_description_form
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
-msgstr ""
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Link toward error or additional information"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Paste here the complete error message (ex: error code Odoo)"
+msgstr ""

helpdesk_portal_ticket_enriched_description_form/tests/__init__.py

@@ -0,0 +1,4 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import test_controller

helpdesk_portal_ticket_enriched_description_form/tests/test_controller.py

@@ -0,0 +1,116 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo.tests.common import TransactionCase, tagged
+
+from ..controllers.main import build_enriched_description
+
+
+@tagged("post_install", "-at_install")
+class TestBuildEnrichedDescription(TransactionCase):
+    """Test cases for the build_enriched_description utility function."""
+
+    def test_all_fields(self):
+        """Test that all three fields are correctly concatenated."""
+        result = build_enriched_description(
+            small_description="This is the main description",
+            access="https://example.com/error",
+            bug_report="Error 500: Internal Server Error",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("This is the main description", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://example.com/error", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error 500: Internal Server Error", result)
+
+    def test_description_only(self):
+        """Test with only the description field filled."""
+        result = build_enriched_description(
+            small_description="Only description provided",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Only description provided", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_description_and_access(self):
+        """Test with description and access fields filled."""
+        result = build_enriched_description(
+            small_description="Description text",
+            access="https://link.com",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Description text", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_description_and_bug_report(self):
+        """Test with description and bug report fields filled."""
+        result = build_enriched_description(
+            small_description="Description text",
+            bug_report="Traceback error here",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Description text", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Traceback error here", result)
+
+    def test_access_only(self):
+        """Test with only the access field filled."""
+        result = build_enriched_description(
+            access="https://link.com",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_bug_report_only(self):
+        """Test with only the bug report field filled."""
+        result = build_enriched_description(
+            bug_report="Error message",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error message", result)
+
+    def test_access_and_bug_report(self):
+        """Test with access and bug report fields filled (no description)."""
+        result = build_enriched_description(
+            access="https://link.com",
+            bug_report="Error message",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error message", result)
+
+    def test_empty(self):
+        """Test with no fields filled."""
+        result = build_enriched_description()
+
+        self.assertEqual(result, "")
+
+    def test_html_structure(self):
+        """Test that the HTML structure is correctly formatted with line breaks."""
+        result = build_enriched_description(
+            small_description="Desc",
+            access="Link",
+            bug_report="Error",
+        )
+
+        # Check that sections are separated by double line breaks
+        self.assertIn("<br/><br/><b>ACCESS:</b>", result)
+        self.assertIn("<br/><br/><b>BUG REPORT:</b>", result)

helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml

@@ -1,11 +1,7 @@
-<?xml version="1.0" encoding="utf-8" ?>
+<?xml version="1.0" encoding="utf-8"?>
 <odoo>
-    <template
-        id="helpdesk_create_ticket_description"
-        name="Create Ticket: Description"
-        inherit_id="helpdesk_mgmt.portal_create_ticket"
-        priority="99"
-    >
+    <template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
+        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
         <xpath expr="//textarea[@name='description']/../.." position="replace">
             <div class="form-group">
                 <label
@@ -19,22 +15,24 @@
                         name="small_description"
                         style="min-height: 120px"
                         required="True"
+                        placeholder="Be precise. If there is a bug/error, please describe how to reproduce it"
                     />
                 </div>
-                <span
-                    class="col-md-7 col-sm-8"
-                >Be precise. If there is a bug/error, please describe
-                    how to reproduce it</span>
             </div>
             <div class="form-group">
-                <label class="col-md-3 col-dm-4 control-label" for="access">Access
+                <label
+                    class="col-md-3 col-dm-4 control-label"
+                    for="access"
+                >Access
                 </label>
                 <div class="col-md-7 col-sm-8">
-                    <input class="form-control" type="text" name="access" />
+                    <input
+                        class="form-control"
+                        type="text"
+                        name="access"
+                        placeholder="Link toward error or additional information"
+                    />
                 </div>
-                <span
-                    class="col-md-7 col-sm-8"
-                >Link toward error or additional information</span>
             </div>
             <div class="form-group">
                 <label
@@ -47,13 +45,11 @@
                         class="form-control"
                         name="bug_report"
                         style="min-height: 120px"
+                        placeholder="Paste here the complete error message (ex: error code Odoo)"
                     />
                 </div>
-                <span
-                    class="col-md-7 col-sm-8"
-                >Paste here the complete error message (ex: error
-                    code Odoo)</span>
             </div>
+            <div class="mb-3" />
         </xpath>
     </template>
-</odoo>
+</odoo>

helpdesk_portal_ticket_list_defaults/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_list_defaults/README.md

@@ -0,0 +1,64 @@
+====================================
+Helpdesk Portal Ticket List Defaults
+====================================
+
+Customize default filter, sort and groupby for the helpdesk portal ticket list.
+
+This module changes the default behavior of the ticket list in the portal:
+
+- **Default filter**: Shows only open tickets (instead of all tickets)
+- **Default groupby**: Groups tickets by stage (instead of no grouping)
+- **Default sort**: By date (unchanged, but now overridable)
+
+It also adds an "Open" filter option that wasn't available in the base module.
+
+# Extending
+
+Other modules can easily override the defaults by inheriting the controller
+and overriding the dedicated methods:
+
+```python
+from odoo.addons.helpdesk_portal_ticket_list_defaults.controllers.main import (
+    CustomerPortalHelpdeskDefaults,
+)
+
+
+class MyCustomDefaults(CustomerPortalHelpdeskDefaults):
+
+    def _ticket_get_default_filterby(self):
+        return "all"  # Show all tickets by default
+
+    def _ticket_get_default_groupby(self):
+        return "category"  # Group by category instead of stage
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_portal_ticket_list_defaults`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Stéphan Sainléger
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_list_defaults/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import controllers

helpdesk_portal_ticket_list_defaults/__manifest__.py

@@ -0,0 +1,20 @@
+# Copyright 2024 Joris Scampucci (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Portal Ticket List Defaults",
+    "version": "18.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Joris Scampucci",
+    "license": "AGPL-3",
+    "category": "Helpdesk",
+    "summary": "Customize default filter, sort and groupby for portal ticket list.",
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_list_defaults/controllers/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import main

helpdesk_portal_ticket_list_defaults/controllers/main.py

@@ -0,0 +1,165 @@
+# Copyright 2024 Joris Scampucci (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from collections import OrderedDict
+from operator import itemgetter
+
+from odoo import _, http
+from odoo.http import request
+from odoo.osv.expression import AND
+from odoo.tools import groupby as groupbyelem
+
+from odoo.addons.helpdesk_mgmt.controllers.myaccount import CustomerPortalHelpdesk
+from odoo.addons.portal.controllers.portal import pager as portal_pager
+
+
+class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
+    """Customize default values for ticket list filters in portal."""
+
+    def _ticket_get_default_sortby(self):
+        """Return default sort field. Override to customize."""
+        return "date"
+
+    def _ticket_get_default_filterby(self):
+        """Return default filter key. Override to customize."""
+        return "open"
+
+    def _ticket_get_default_groupby(self):
+        """Return default groupby field. Override to customize."""
+        return "stage"
+
+    def _ticket_get_searchbar_filters(self):
+        """Return available filters for ticket list.
+
+        Extends OCA filters with an 'open' filter.
+        Override to add more custom filters.
+        """
+        filters = {
+            "all": {"label": _("All"), "domain": []},
+            "open": {"label": _("Open"), "domain": [("closed", "=", False)]},
+        }
+        # Add stage filters like OCA does
+        for stage in request.env["helpdesk.ticket.stage"].search([]):
+            filters[str(stage.id)] = {
+                "label": stage.name,
+                "domain": [("stage_id", "=", stage.id)],
+            }
+        return filters
+
+    @http.route()
+    def portal_my_tickets(
+        self,
+        page=1,
+        date_begin=None,
+        date_end=None,
+        sortby=None,
+        filterby=None,
+        search=None,
+        search_in=None,
+        groupby=None,
+        **kw,
+    ):
+        HelpdeskTicket = request.env["helpdesk.ticket"]
+        if not HelpdeskTicket.has_access("read"):
+            return request.redirect("/my")
+
+        values = self._prepare_portal_layout_values()
+
+        searchbar_sortings = dict(
+            sorted(
+                self._ticket_get_searchbar_sortings().items(),
+                key=lambda item: item[1]["sequence"],
+            )
+        )
+        searchbar_filters = self._ticket_get_searchbar_filters()
+        searchbar_inputs = self._ticket_get_searchbar_inputs()
+        searchbar_groupby = self._ticket_get_searchbar_groupby()
+
+        # Apply defaults
+        if not sortby:
+            sortby = self._ticket_get_default_sortby()
+        order = searchbar_sortings[sortby]["order"]
+
+        if not filterby:
+            filterby = self._ticket_get_default_filterby()
+        domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
+
+        if not groupby:
+            groupby = self._ticket_get_default_groupby()
+
+        if date_begin and date_end:
+            domain = domain + [
+                ("create_date", ">", date_begin),
+                ("create_date", "<=", date_end),
+            ]
+
+        if not search_in:
+            search_in = "all"
+        if search:
+            domain = domain + self._ticket_get_search_domain(search_in, search)
+
+        domain = AND(
+            [
+                domain,
+                request.env["ir.rule"]._compute_domain(HelpdeskTicket._name, "read"),
+            ]
+        )
+
+        ticket_count = HelpdeskTicket.search_count(domain)
+        pager = portal_pager(
+            url="/my/tickets",
+            url_args={
+                "date_begin": date_begin,
+                "date_end": date_end,
+                "sortby": sortby,
+                "filterby": filterby,
+                "groupby": groupby,
+                "search": search,
+                "search_in": search_in,
+            },
+            total=ticket_count,
+            page=page,
+            step=self._items_per_page,
+        )
+
+        order = self._ticket_get_order(order, groupby)
+        tickets = HelpdeskTicket.search(
+            domain,
+            order=order,
+            limit=self._items_per_page,
+            offset=pager["offset"],
+        )
+        request.session["my_tickets_history"] = tickets.ids[:100]
+
+        groupby_mapping = self._ticket_get_groupby_mapping()
+        group = groupby_mapping.get(groupby)
+        if group:
+            grouped_tickets = [
+                request.env["helpdesk.ticket"].concat(*g)
+                for k, g in groupbyelem(tickets, itemgetter(group))
+            ]
+        elif tickets:
+            grouped_tickets = [tickets]
+        else:
+            grouped_tickets = []
+
+        values.update(
+            {
+                "date": date_begin,
+                "date_end": date_end,
+                "grouped_tickets": grouped_tickets,
+                "page_name": "ticket",
+                "default_url": "/my/tickets",
+                "pager": pager,
+                "searchbar_sortings": searchbar_sortings,
+                "searchbar_groupby": searchbar_groupby,
+                "searchbar_inputs": searchbar_inputs,
+                "search_in": search_in,
+                "search": search,
+                "sortby": sortby,
+                "groupby": groupby,
+                "searchbar_filters": OrderedDict(sorted(searchbar_filters.items())),
+                "filterby": filterby,
+            }
+        )
+        return request.render("helpdesk_mgmt.portal_my_tickets", values)

helpdesk_portal_ticket_priority_form/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_priority_form/README.md

@@ -1,11 +1,33 @@
-# helpdesk_portal_ticket_priority_form
+====================================
+helpdesk_portal_ticket_priority_form
+====================================
 
-Add fieds in ticket creation portal form for priority.
+Add priority field and display in the helpdesk portal.
+
+This module extends the helpdesk portal to:
+
+- Add a priority selector in the ticket creation form
+- Display a 3-star priority widget in the ticket list
+- Display the priority widget in the ticket detail page sidebar (after the ticket number)
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_portal_ticket_enriched_description_form`.
+`helpdesk_portal_ticket_priority_form`.
+
+# Configuration
+
+No configuration is required. The priority field and widgets are automatically
+available once the module is installed.
+
+# Usage
+
+- **Ticket creation**: When creating a new ticket from the portal, users can
+  select a priority level from a dropdown.
+- **Ticket list**: The priority is displayed as a 3-star widget in the tickets
+  list view.
+- **Ticket detail**: The priority widget is shown in the sidebar, just below
+  the ticket number.
 
 # Known issues / Roadmap
 
@@ -13,10 +35,10 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on
-`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-of trouble, please check there if your issue has already been reported. If you spotted
-it first, help us smashing it by providing a detailed and welcomed feedback.
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
 
 # Credits
 

helpdesk_portal_ticket_priority_form/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_portal_ticket_priority_form",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",

helpdesk_portal_ticket_priority_form/controllers/__init__.py

@@ -1 +1,2 @@
+
 from . import main

helpdesk_portal_ticket_priority_form/controllers/main.py

@@ -1,5 +1,4 @@
 import odoo.http as http
-
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
 
@@ -14,7 +13,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
 
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
-        res = super().create_new_ticket(**kw)
+        res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
         res.qcontext["priorities"] = self._get_ticket_priorities()
         return res
 

helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml

@@ -1,30 +1,20 @@
-<?xml version="1.0" encoding="utf-8" ?>
+<?xml version="1.0" encoding="utf-8"?>
 <odoo>
-    <template
-        id="portal_my_tickets_priority_widget_template"
-        name="Priority Widget Template"
-    >
-        <span
-            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
-        />
-        <span
-            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
-        />
-        <span
-            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
-        />
+    <template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
+        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
+        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
+        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
     </template>
 
     <!-- Ticket create form -->
-    <template
-        id="helptdesk_create_ticket_priority"
-        name="Create Ticket: Priority"
-        inherit_id="helpdesk_mgmt.portal_create_ticket"
-        priority="40"
-    >
+    <template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
+        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
         <xpath expr="//form/div[2]" position="after">
             <div class="form-group">
-                <label class="col-md-3 col-sm-4 control-label" for="priority">Priority
+                <label
+                    class="col-md-3 col-sm-4 control-label"
+                    for="priority"
+                >Priority
                 </label>
                 <div class="col-md-7 col-sm-8">
                     <select name="priority" t-attf-class="form-control" required="True">
@@ -42,33 +32,26 @@
 
 
     <!-- Tickets portal list -->
-    <template
-        id="portal_ticket_list_priority"
-        name="Ticket Portal List Template : Priority"
-        inherit_id="helpdesk_mgmt.portal_ticket_list"
-    >
+    <template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
+        inherit_id="helpdesk_mgmt.portal_ticket_list">
         <xpath expr="//thead/tr/th[3]" position="after">
             <th t-if="groupby == 'none'">Priority</th>
         </xpath>
         <xpath expr="//tbody/t/tr/td[3]" position="after">
             <td>
                 <t
-                    t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
-                />
+                    t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
             </td>
         </xpath>
     </template>
 
     <!-- Ticket portal page -->
-    <template
-        id="portal_helpdesk_ticket_page_priority"
-        name="Ticket Portal Template : Priority"
-        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
-    >
-        <xpath expr="//h5/div/span" position="before">
-            <t
-                t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
-            />
+    <template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
+        <xpath expr="//h2[@t-field='ticket.number']" position="after">
+            <div class="mt-2">
+                <t t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
+            </div>
         </xpath>
     </template>
 </odoo>

helpdesk_portal_timesheet/README.rst

@@ -2,7 +2,23 @@
 helpdesk_portal_timesheet
 =========================
 
-Show ticket timesheets in portal view
+Show ticket timesheets in portal view.
+
+This module extends the ``helpdesk_mgmt_timesheet`` module by displaying
+timesheet entries directly on the portal ticket detail page. It provides:
+
+* A "Timesheets" section on the ticket portal page showing all logged time
+  entries.
+* A table displaying for each timesheet line:
+
+  * Date
+  * Employee name
+  * Description
+  * Time spent (in hours or days depending on the company UoM setting)
+
+* A footer row showing the total time spent on the ticket.
+* Automatic filtering of timesheet lines marked as "excluded from sale order"
+  (using the ``sale_timesheet_line_exclude`` module).
 
 Installation
 ============
@@ -10,6 +26,13 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_portal_timesheet``.
 
+This module depends on:
+
+* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
+  tickets.
+* ``sale_timesheet_line_exclude``: provides the ability to exclude timesheet
+  lines from sale orders (excluded lines are not shown in the portal).
+
 Known issues / Roadmap
 ======================
 
@@ -18,7 +41,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -29,13 +52,14 @@ Credits
 Contributors
 ------------
 
-* `Elabore <mailto:contact@elabore.coop>`
-* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
+* Elabore - `Email <mailto:contact@elabore.coop>`_
+* Laetitia Da Costa - `Email <mailto:laetitia.dacosta@elabore.coop>`_
 
 Funders
 -------
 
 The development of this module has been financially supported by:
+
 * Elabore (https://elabore.coop)
 
 

helpdesk_portal_timesheet/__init__.py

@@ -1 +1,2 @@
 
+

helpdesk_portal_timesheet/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_timesheet",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Elabore",

helpdesk_portal_timesheet/views/ticket_timesheet_portal_templates.xml

@@ -33,7 +33,7 @@
                 <tr>
                     <th colspan="3"></th>
                     <th class="text-end">
-                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
+                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.filtered(lambda t: not t.exclude_from_sale_order).mapped('unit_amount')), 2) or 0.0"></t>
                         <div t-if="is_uom_day">
                             <strong>Days Spent:</strong>
                             <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
@@ -47,9 +47,10 @@
             </tfoot>
         </table>
     </template>
+
     <!-- Inheritance to display timesheets on the ticket portal page -->
     <template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
-        <xpath expr="//t[@t-set='card_body']" position="inside">
+        <xpath expr="//div[@id='card_body']" position="inside">
             <div class="container mt-4" t-if="ticket.timesheet_ids">
                 <hr class="mt-4 mb-1"/>
                 <h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>

helpdesk_request_type/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_request_type/README.rst

@@ -4,12 +4,35 @@ helpdesk_request_type
 
 Add request type field in helpdesk ticket.
 
+This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type"
+concept to categorize tickets. It provides:
+
+* A new ``helpdesk.request.type`` model to define request types with a name and
+  a sequence for ordering.
+* A ``request_type_id`` field on helpdesk tickets.
+* Backend views integration:
+
+  * Form view: selection widget displayed before tags.
+  * Kanban view: request type displayed as a badge.
+  * List view: optional column after the assigned user.
+  * Search view: filter and group by request type.
+
+* Portal integration:
+
+  * Request type displayed on the ticket detail page.
+  * Request type selection when creating a new ticket from the portal.
+
+* A configuration menu to manage request types (Helpdesk > Configuration >
+  Request Types) with drag-and-drop ordering.
+
 Installation
 ============
 
 Use Odoo normal module installation procedure to install
 ``helpdesk_request_type``.
 
+This module depends on ``helpdesk_mgmt`` which must be abailable.
+
 Known issues / Roadmap
 ======================
 
@@ -18,7 +41,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_request_type/__init__.py

@@ -1,2 +1,3 @@
 from . import models
 from . import controllers
+

helpdesk_request_type/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_request_type",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",
@@ -35,4 +35,4 @@
     # and independently installed.  Used for synergetic or glue modules.
     "auto_install": False,
     "application": False,
-}
+}

helpdesk_request_type/controllers/__init__.py

@@ -1 +1 @@
-from . import main
+from . import main

helpdesk_request_type/controllers/main.py

@@ -1,12 +1,11 @@
 import odoo.http as http
-
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
-
 class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
+
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
-        res = super().create_new_ticket(**kw)
+        res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
         request_types = http.request.env["helpdesk.request.type"].search([])
         res.qcontext["request_types"] = request_types
         return res
@@ -17,4 +16,4 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
             int(kw.get("request_type"))
         )
         res.update({"request_type_id": request_type.id})
-        return res
+        return res

helpdesk_request_type/models/__init__.py

@@ -1,2 +1,2 @@
 from . import helpdesk_request_type
-from . import helpdesk_ticket
+from . import helpdesk_ticket

helpdesk_request_type/models/helpdesk_request_type.py

@@ -1,9 +1,9 @@
-from odoo import fields, models
+from odoo import models, fields
 
 
 class RequestType(models.Model):
     _name = "helpdesk.request.type"
     _description = "Request Type"
 
-    name = fields.Char("name", required=True)
-    sequence = fields.Integer()
+    name = fields.Char('name', required=True)
+    sequence = fields.Integer()

helpdesk_request_type/models/helpdesk_ticket.py

@@ -4,4 +4,4 @@ from odoo import fields, models
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"
 
-    request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")
+    request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')

helpdesk_request_type/security/ir.model.access.csv

@@ -1,3 +1,3 @@
 id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink
 access_helpdesk_request_type_user,helpdesk.request_type.user,model_helpdesk_request_type,,1,0,0,0
-access_helpdesk_request_type_manager,helpdesk.request_type.manager,model_helpdesk_request_type,base.group_user,1,1,1,1
+access_helpdesk_request_type_manager,helpdesk.request_type.manager,model_helpdesk_request_type,base.group_user,1,1,1,1

helpdesk_request_type/views/helpdesk_request_type.xml

@@ -1,21 +1,21 @@
-<?xml version="1.0" encoding="utf-8" ?>
+<?xml version="1.0" encoding="utf-8"?>
 <odoo>
 
     <record id="helpdesk_request_type_view_tree" model="ir.ui.view">
-        <field name="name">helpdesk.request.type.view.tree</field>
+        <field name="name">helpdesk.request.type.view.list</field>
         <field name="model">helpdesk.request.type</field>
         <field name="arch" type="xml">
-          <tree editable="top" default_order="sequence">
+            <list editable="top" default_order="sequence">
                 <field name="sequence" widget="handle" />
                 <field name="name" />
-            </tree>
+            </list>
         </field>
     </record>
 
     <record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
         <field name="name">Request Types</field>
         <field name="res_model">helpdesk.request.type</field>
-        <field name="view_mode">tree</field>
+        <field name="view_mode">list</field>
     </record>
 
     <menuitem
@@ -23,7 +23,6 @@
         action="act_helpdesk_request_types_list"
         parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
         sequence="99"
-        name="Request Types"
-    />
+        name="Request Types" />
 
-</odoo>
+</odoo>

helpdesk_request_type/views/helpdesk_ticket.xml

@@ -1,4 +1,4 @@
-<?xml version="1.0" encoding="UTF-8" ?>
+<?xml version="1.0" encoding="UTF-8"?>
 <odoo>
     <record id="ticket_view_form_request_type" model="ir.ui.view">
         <field name="name">helpdesk.ticket.form.request.type</field>
@@ -26,7 +26,7 @@
     </record>
 
     <record id="ticket_view_tree_request_type" model="ir.ui.view">
-        <field name="name">helpdesk.ticket.tree.request.type</field>
+        <field name="name">helpdesk.ticket.list.request.type</field>
         <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
         <field name="model">helpdesk.ticket</field>
         <field name="arch" type="xml">
@@ -46,4 +46,4 @@
             </xpath>
         </field>
     </record>
-</odoo>
+</odoo>

helpdesk_request_type/views/helpdesk_ticket_templates.xml

@@ -1,12 +1,8 @@
-<?xml version="1.0" encoding="utf-8" ?>
+<?xml version="1.0" encoding="utf-8"?>
 <odoo>
-    <template
-        id="portal_helpdesk_ticket_request_type"
-        name="My Ticket: Request Type"
-        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
-        priority="40"
-    >
-        <xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
+    <template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" >
+        <xpath expr="//div[@t-if='ticket.category_id']" position="after">
             <div t-if="ticket.request_type_id">
                 <strong>Request type:</strong>
                 <span t-field="ticket.request_type_id" />
@@ -14,12 +10,8 @@
         </xpath>
     </template>
 
-    <template
-        id="portal_create_ticket_request-type"
-        name="Create Ticket: Request Type"
-        inherit_id="helpdesk_mgmt.portal_create_ticket"
-        priority="40"
-    >
+    <template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
         <xpath expr="//form/div[2]" position="after">
             <div class="form-group">
                 <label
@@ -44,4 +36,4 @@
             </div>
         </xpath>
     </template>
-</odoo>
+</odoo>

helpdesk_ticket_task_domain/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_ticket_task_domain/README.md

@@ -0,0 +1,36 @@
+===========================
+helpdesk_ticket_task_domain
+===========================
+
+This module adjusts the domain applied to task field in order to limit
+selection to tasks in any of unfolded stages.
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_ticket_task_domain`.
+
+# Known issues / Roadmap
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_ticket_task_domain/__manifest__.py

@@ -0,0 +1,20 @@
+# Copyright 2025 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_ticket_task_domain",
+    "version": "18.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module adjusts the domain applied to task field in order to limit "
+               "selection to tasks in any of unfolded stages.",
+    "depends": ["helpdesk_mgmt_project"],
+    "data": [
+        "views/ticket_view_form_task_domain.xml"
+    ],
+    "installable": True,
+    "auto_install": True,
+    "application": False,
+}

helpdesk_ticket_task_domain/views/ticket_view_form_task_domain.xml

@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_task_domain" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.domain</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id' and @domain]" position="attributes">
+                <attribute
+                        name="domain"
+                >[('project_id', '=', project_id),('stage_id.fold', '=', False)]</attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_timesheet_exclude_from_sale_order/README.md

@@ -2,12 +2,32 @@
 helpdesk_timesheet_exclude_from_sale_order
 ==========================================
 
-Add exclude_from_sale_order field in ticket's timesheets
+Add exclude_from_sale_order field in ticket's timesheets.
+
+This module is a glue module that bridges the ``sale_timesheet_line_exclude``
+functionality with the helpdesk ticket timesheet view. It provides:
+
+* The ``exclude_from_sale_order`` checkbox displayed on each timesheet line
+  in the helpdesk ticket form view.
+* Allows users to mark specific timesheet entries as excluded from invoicing
+  directly from the ticket, without having to navigate to the timesheet or
+  project views.
+
+This is particularly useful when some time spent on a ticket should not be
+billed to the customer (e.g., internal investigation, training, goodwill
+gestures).
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_timesheet_exclude_from_sale_order`.
+``helpdesk_timesheet_exclude_from_sale_order``.
+
+This module depends on:
+
+* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
+  tickets.
+* ``sale_timesheet_line_exclude``: provides the ``exclude_from_sale_order``
+  field on timesheet lines.
 
 # Known issues / Roadmap
 
@@ -15,7 +35,7 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_timesheet_exclude_from_sale_order/__manifest__.py

@@ -2,15 +2,15 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_timesheet_exclude_from_sale_order",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "summary": "Exclude tickets from sale timesheets",
     "author": "Boris Gallet, Elabore Coop",
     "website": "https://elabore.coop",
     "license": "LGPL-3",
     "category": "Helpdesk",
-    "depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
+    "depends": ["sale_timesheet_line_exclude","helpdesk_mgmt_timesheet"],
     "data": ["views/helpdesk_ticket.xml"],
     "installable": True,
     "application": False,
     "auto_install": False,
-}
+}

helpdesk_transfer_timesheet_to_task/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_transfer_timesheet_to_task/README.md

@@ -1,13 +1,36 @@
-# helpdesk_transfer_timesheet_to_task
+===================================
+helpdesk_transfer_timesheet_to_task
+===================================
 
-This module assigns the field task of the timesheets' ticket to the task linked to the
-ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
-it has already been invoiced (timesheet_invoice_id != False).
+Automatically transfer timesheets from a ticket to its linked task.
+
+This module extends the ``helpdesk_mgmt_timesheet`` module by automatically
+transferring timesheet entries when a task is linked to a ticket. It provides:
+
+* An onchange handler on the ``task_id`` field of helpdesk tickets.
+* When a task is linked to a ticket, all timesheets from the ticket are
+  automatically assigned to the task.
+* Protection against double invoicing: timesheets that have already been
+  invoiced (i.e., have a ``timesheet_invoice_id``) are NOT transferred to the
+  task and remain on the ticket.
+
+This is particularly useful when a ticket is converted to a task and you want
+to keep the time tracking history on the task for project management and
+invoicing purposes.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_transfer_timesheets_to_task`.
+``helpdesk_transfer_timesheet_to_task``.
+
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects
+  (including the ``task_id`` field on tickets).
+* ``helpdesk_mgmt_timesheet``: provides timesheet functionality on tickets.
+* ``sale_timesheet``: provides the invoicing link on timesheets
+  (``timesheet_invoice_id`` field).
 
 # Known issues / Roadmap
 
@@ -15,10 +38,10 @@ None.
 
 # Bug Tracker
 
-Bugs are tracked on
-`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-of trouble, please check there if your issue has already been reported. If you spotted
-it first, help us smashing it by providing a detailed and welcomed feedback.
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
 
 # Credits
 

helpdesk_transfer_timesheet_to_task/__manifest__.py

@@ -2,9 +2,9 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_transfer_timesheet_to_task",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Quentin Mondot",
     "license": "AGPL-3",
     "category": "Tools",
@@ -14,7 +14,7 @@
         "helpdesk_mgmt",
         "helpdesk_mgmt_project",
         "helpdesk_mgmt_timesheet",
-        "sale_timesheet",
+        "sale_timesheet"
     ],
     "data": [],
     "installable": True,

helpdesk_transfer_timesheet_to_task/models/helpdesk_ticket.py

@@ -1,4 +1,4 @@
-from odoo import Command, api, models
+from odoo import models, api, Command
 
 
 class HelpdeskTicket(models.Model):
@@ -8,9 +8,5 @@ class HelpdeskTicket(models.Model):
     def _onchange_task_id(self):
         for record in self:
             if record.timesheet_ids and record.task_id:
-                not_yet_invoiced_timesheet_ids = [
-                    t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
-                ]
-                record.task_id.timesheet_ids = [
-                    Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
-                ]
+                not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
+                record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]

helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py

@@ -2,21 +2,23 @@ from odoo.tests.common import TransactionCase
 
 
 class TestHelpdeskTicket(TransactionCase):
-    def setUp(self):
-        super().setUp()
-        self.HelpdeskTicket = self.env["helpdesk.ticket"]
-        self.ProjectTask = self.env["project.task"]
-        self.AccountAnalyticLine = self.env["account.analytic.line"]
-        self.AccountMove = self.env["account.move"]
-        self.Project = self.env["project.project"]
+    @classmethod
+    def setUpClass(cls):
+        super().setUpClass()
+        cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
+        cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
+        cls.ProjectTask = cls.env["project.task"]
+        cls.AccountAnalyticLine = cls.env["account.analytic.line"]
+        cls.AccountMove = cls.env["account.move"]
+        cls.Project = cls.env["project.project"]
 
-        self.project = self.Project.create(
+        cls.project = cls.Project.create(
             {"name": "Test project", "allow_timesheets": True}
         )
-        self.analytic_account = self.project.analytic_account_id
+        cls.analytic_account = cls.project.analytic_account_id
         # Create a sample task
-        self.task = self.ProjectTask.create(
-            {"name": "Sample Task", "project_id": self.project.id}
+        cls.task = cls.ProjectTask.create(
+            {"name": "Sample Task", "project_id": cls.project.id}
         )
 
     def test_timesheet_added_to_linked_task(self):

helpdesk_user_default_ticket_team/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_user_default_ticket_team/README.rst

@@ -3,8 +3,23 @@ helpdesk_user_default_ticket_team
 =================================
 
 Automate ticket team attribution when ticket created by portal user.
-- configure default team on portal user form view
-- assign automatically the new tickets to the team configured in the user's profile.
+
+This module extends the ``helpdesk_mgmt`` module by allowing to configure a
+default helpdesk team per user. It provides:
+
+* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
+  the Preferences tab.
+* Automatic team assignment when a ticket is created:
+
+  * If the ticket has no team assigned and has a linked partner.
+  * The module looks up the portal user associated with the partner.
+  * If the user has a default helpdesk team configured, it is automatically
+    assigned to the ticket.
+  * If the assigned team has a default project, the ticket is also linked to
+    that project.
+
+This is particularly useful for multi-company or multi-team environments where
+portal users should always have their tickets routed to a specific team.
 
 Installation
 ============
@@ -12,6 +27,11 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_user_default_ticket_team``.
 
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
+
 Known issues / Roadmap
 ======================
 
@@ -20,7 +40,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -31,12 +51,13 @@ Credits
 Contributors
 ------------
 
-* Stéphan Sainléger
+* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
 
 Funders
 -------
 
 The development of this module has been financially supported by:
+
 * Elabore (https://elabore.coop)
 
 

helpdesk_user_default_ticket_team/__init__.py

@@ -1 +1,2 @@
+
 from . import models

helpdesk_user_default_ticket_team/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_user_default_ticket_team",
-    "version": "16.0.1.1.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
-    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",

helpdesk_user_default_ticket_team/views/res_users_views.xml

@@ -1,4 +1,4 @@
-<?xml version="1.0" encoding="UTF-8" ?>
+<?xml version="1.0" encoding="UTF-8"?>
 <odoo>
     <record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
         <field name="name">view.users.form.inherit.default.helpdesk.team</field>