Compare commits
1 Commits
| Author | SHA1 | Date | |
|---|---|---|---|
| 801a4cb7f2 |
@@ -15,10 +15,10 @@ jobs:
|
||||
python-version: "3.11"
|
||||
- name: Get python version
|
||||
run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
|
||||
- uses: actions/cache@v4
|
||||
with:
|
||||
path: ~/.cache/pre-commit
|
||||
key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
|
||||
# - uses: actions/cache@v4
|
||||
# with:
|
||||
# path: ~/.cache/pre-commit
|
||||
# key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
|
||||
- name: Install pre-commit
|
||||
run: pip install pre-commit
|
||||
- name: Run pre-commit
|
||||
88
.gitignore
vendored
88
.gitignore
vendored
@@ -1,88 +0,0 @@
|
||||
# Byte-compiled / optimized / DLL files
|
||||
__pycache__/
|
||||
*.py[cod]
|
||||
/.venv
|
||||
/.pytest_cache
|
||||
/.ruff_cache
|
||||
|
||||
# C extensions
|
||||
*.so
|
||||
|
||||
# Distribution / packaging
|
||||
.Python
|
||||
env/
|
||||
bin/
|
||||
build/
|
||||
develop-eggs/
|
||||
dist/
|
||||
eggs/
|
||||
lib64/
|
||||
parts/
|
||||
sdist/
|
||||
var/
|
||||
*.egg-info/
|
||||
.installed.cfg
|
||||
*.egg
|
||||
*.eggs
|
||||
|
||||
# Windows installers
|
||||
*.msi
|
||||
|
||||
# Debian packages
|
||||
*.deb
|
||||
|
||||
# Redhat packages
|
||||
*.rpm
|
||||
|
||||
# MacOS packages
|
||||
*.dmg
|
||||
*.pkg
|
||||
|
||||
# Installer logs
|
||||
pip-log.txt
|
||||
pip-delete-this-directory.txt
|
||||
|
||||
# Unit test / coverage reports
|
||||
htmlcov/
|
||||
.tox/
|
||||
.coverage
|
||||
.cache
|
||||
nosetests.xml
|
||||
coverage.xml
|
||||
|
||||
# Translations
|
||||
*.mo
|
||||
|
||||
# Pycharm
|
||||
.idea
|
||||
|
||||
# Eclipse
|
||||
.settings
|
||||
|
||||
# Visual Studio cache/options directory
|
||||
.vs/
|
||||
.vscode
|
||||
|
||||
# OSX Files
|
||||
.DS_Store
|
||||
|
||||
# Django stuff:
|
||||
*.log
|
||||
|
||||
# Mr Developer
|
||||
.mr.developer.cfg
|
||||
.project
|
||||
.pydevproject
|
||||
|
||||
# Rope
|
||||
.ropeproject
|
||||
|
||||
# Sphinx documentation
|
||||
docs/_build/
|
||||
|
||||
# Backup files
|
||||
*~
|
||||
*.swp
|
||||
|
||||
# OCA rules
|
||||
!static/lib/
|
||||
@@ -44,15 +44,19 @@ repos:
|
||||
# update the NOT INSTALLABLE ADDONS section above
|
||||
- id: oca-update-pre-commit-excluded-addons
|
||||
- id: oca-fix-manifest-website
|
||||
args: ["https://github.com/elabore-coop/helpdesk-tools"]
|
||||
entry:
|
||||
bash -c 'oca-fix-manifest-website "https://git.elabore.coop/elabore/$(basename
|
||||
$(git rev-parse --show-toplevel))"'
|
||||
- id: oca-gen-addon-readme
|
||||
args:
|
||||
- --addons-dir=.
|
||||
- --branch=16.0
|
||||
- --org-name=OCA
|
||||
- --repo-name=helpdesk-tools
|
||||
- --if-source-changed
|
||||
- --keep-source-digest
|
||||
entry:
|
||||
bash -c 'oca-gen-addon-readme
|
||||
--addons-dir=.
|
||||
--branch=$(git symbolic-ref
|
||||
refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
|
||||
--repo-name=$(basename $(git rev-parse --show-toplevel))
|
||||
--org-name="Elabore"
|
||||
--if-source-changed --keep-source-digest'
|
||||
|
||||
- repo: https://github.com/OCA/odoo-pre-commit-hooks
|
||||
rev: v0.1.4
|
||||
hooks:
|
||||
|
||||
2
helpdesk_convert_ticket_to_task/.gitignore
vendored
Normal file
2
helpdesk_convert_ticket_to_task/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,7 +1,9 @@
|
||||
# helpdesk_convert_ticket_to_task
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||||
===============================
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||||
helpdesk_convert_ticket_to_task
|
||||
===============================
|
||||
|
||||
This module changes the behavior of the buttons "create" and "create and edit" of the
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||||
field `task` in a ticket form.
|
||||
This module aims to convert a ticket into a task.
|
||||
For this, it adds a button in the ticket view "Convert to task".
|
||||
|
||||
It automatically fills up many fields (check the function button_convert_to_task for details)
|
||||
|
||||
@@ -12,16 +14,16 @@ Use Odoo normal module installation procedure to install
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
A current limitation is that one task can be linked to many tickets. Thus, the above
|
||||
task fields are filled up at the creation of the task from a ticket form but are not
|
||||
updated when the linked tickets are updated.
|
||||
A current limitation is that one task can be linked to many tickets.
|
||||
Thus, the above task fields are filled up at the creation of the task from a ticket form
|
||||
but are not updated when the linked tickets are updated.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on
|
||||
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||
of trouble, please check there if your issue has already been reported. If you spotted
|
||||
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
|
||||
@@ -4,7 +4,7 @@
|
||||
"name": "helpdesk_convert_ticket_to_task",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
@@ -13,13 +13,10 @@
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
# to create the helpdesk.request.type model and have the field request_type_id
|
||||
# in the helpdesk.ticket model
|
||||
"helpdesk_request_type",
|
||||
# to have the fields service_id and request_type_id in the project.task model
|
||||
"project_request_data",
|
||||
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
|
||||
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
|
||||
"project_task_add_very_high", # to have priority values 2 and 3 on tasks
|
||||
"helpdesk_transfer_timesheet_to_task", # to copy timesheets from ticket to task
|
||||
"helpdesk_transfer_timesheet_to_task" # to copy timesheets from ticket to task
|
||||
],
|
||||
"data": [
|
||||
"views/helpdesk_convert_ticket_to_task.xml",
|
||||
|
||||
@@ -1,6 +1,5 @@
|
||||
from odoo import _, models, api
|
||||
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@@ -8,41 +7,42 @@ class HelpdeskTicket(models.Model):
|
||||
user_ids = [self.user_id.id]
|
||||
task_service_id, request_type_id = self._match_task_service_and_request_type(
|
||||
ticket_category_id=self.category_id.id,
|
||||
ticket_request_type_id=self.request_type_id.id,
|
||||
ticket_request_type_id=self.request_type_id.id
|
||||
)
|
||||
|
||||
task = self.env["project.task"].create(
|
||||
{
|
||||
"name": self.name,
|
||||
"description": self.description,
|
||||
"project_id": self.project_id.id,
|
||||
"user_ids": user_ids,
|
||||
"partner_id": self.partner_id.id,
|
||||
"service_id": task_service_id,
|
||||
"request_type_id": request_type_id,
|
||||
"priority": self.priority,
|
||||
}
|
||||
)
|
||||
task = self.env["project.task"].create({
|
||||
"name": self.name,
|
||||
"description": self.description,
|
||||
"project_id": self.project_id.id,
|
||||
"user_ids": user_ids,
|
||||
"partner_id": self.partner_id.id,
|
||||
"service_id": task_service_id,
|
||||
"request_type_id": request_type_id,
|
||||
"priority": self.priority
|
||||
})
|
||||
|
||||
# copy chatter
|
||||
for msg in reversed(self.message_ids):
|
||||
msg.copy({"model": "project.task", "res_id": task.id})
|
||||
msg.copy({
|
||||
'model': 'project.task',
|
||||
'res_id': task.id
|
||||
})
|
||||
|
||||
# copy attachments inserted in the messages
|
||||
for attach in msg.attachment_ids:
|
||||
attach.copy(
|
||||
{
|
||||
"res_model": "project.task",
|
||||
"res_id": task.id,
|
||||
"res_name": task.name,
|
||||
}
|
||||
)
|
||||
attach.copy({
|
||||
'res_model': 'project.task',
|
||||
'res_id': task.id,
|
||||
'res_name': task.name
|
||||
})
|
||||
|
||||
# copy attachments not added in a message
|
||||
for attachment in self.attachment_ids:
|
||||
attachment.copy(
|
||||
{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
|
||||
)
|
||||
attachment.copy({
|
||||
'res_model': 'project.task',
|
||||
'res_id': task.id,
|
||||
'res_name': task.name
|
||||
})
|
||||
|
||||
# copy subscribers
|
||||
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
|
||||
@@ -52,7 +52,7 @@ class HelpdeskTicket(models.Model):
|
||||
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
|
||||
task_message = _(
|
||||
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
|
||||
ticket_url=ticket_url,
|
||||
ticket_url=ticket_url
|
||||
)
|
||||
task.message_post(body=task_message)
|
||||
|
||||
@@ -60,12 +60,15 @@ class HelpdeskTicket(models.Model):
|
||||
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
|
||||
ticket_message = _(
|
||||
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
|
||||
task_url=task_url,
|
||||
task_url=task_url
|
||||
)
|
||||
self.message_post(body=ticket_message)
|
||||
|
||||
# archive the ticket
|
||||
self.write({"active": False, "task_id": task.id})
|
||||
self.write({
|
||||
"active": False,
|
||||
"task_id": task.id
|
||||
})
|
||||
# transfer timesheets from ticket to task
|
||||
self._onchange_task_id()
|
||||
|
||||
@@ -78,23 +81,23 @@ class HelpdeskTicket(models.Model):
|
||||
}
|
||||
|
||||
def _match_task_service_and_request_type(
|
||||
self, ticket_category_id: int, ticket_request_type_id: int
|
||||
self,
|
||||
ticket_category_id: int,
|
||||
ticket_request_type_id: int
|
||||
) -> tuple[int, int]:
|
||||
"""
|
||||
This function permits to match the task service_id and request_type from the ticket category and request type
|
||||
"""
|
||||
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
|
||||
[("id", "=", ticket_category_id)], limit=1
|
||||
)
|
||||
task_service = self.env["task.service"].search(
|
||||
[("name", "=", helpdesk_ticket_category.name)]
|
||||
[("id", "=", ticket_category_id)],
|
||||
limit=1
|
||||
)
|
||||
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
|
||||
|
||||
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
|
||||
[("id", "=", ticket_request_type_id)], limit=1
|
||||
)
|
||||
task_request_type = self.env["request.type"].search(
|
||||
[("name", "=", helpdesk_ticket_request_type.name)]
|
||||
[("id", "=", ticket_request_type_id)],
|
||||
limit=1
|
||||
)
|
||||
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
|
||||
|
||||
return task_service.id, task_request_type.id
|
||||
|
||||
2
helpdesk_portal_ticket_enriched_description_form/.gitignore
vendored
Normal file
2
helpdesk_portal_ticket_enriched_description_form/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -3,8 +3,8 @@ helpdesk_portal_ticket_enriched_description_form
|
||||
================================================
|
||||
|
||||
Add fieds in ticket creation portal form to enrich description content.
|
||||
|
||||
# Installation
|
||||
Installation
|
||||
============
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_portal_ticket_enriched_description_form`.
|
||||
@@ -12,13 +12,13 @@ Use Odoo normal module installation procedure to install
|
||||
# Known issues / Roadmap
|
||||
|
||||
None yet.
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on
|
||||
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||
of trouble, please check there if your issue has already been reported. If you spotted
|
||||
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
|
||||
@@ -5,11 +5,11 @@
|
||||
"name": "helpdesk_portal_ticket_enriched_description_form",
|
||||
"version": "16.0.1.0.1",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "Add fieds in ticket creation portal form to enrich description data.",
|
||||
"summary": "Add fieds in ticket creation portal form to enrich description content.",
|
||||
# any module necessary for this one to work correctly
|
||||
"depends": [
|
||||
"base",
|
||||
|
||||
@@ -1 +1,2 @@
|
||||
|
||||
from . import main
|
||||
|
||||
@@ -1,3 +1,4 @@
|
||||
import odoo.http as http
|
||||
from odoo import _
|
||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
@@ -8,21 +9,15 @@ class HelpdeskTicketControllerDescription(HelpdeskTicketController):
|
||||
description = ""
|
||||
if kw.get("small_description", False):
|
||||
description = (
|
||||
description
|
||||
+ "<b>%s</b><br/>" % _("DESCRIPTION:")
|
||||
+ kw["small_description"]
|
||||
description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
|
||||
)
|
||||
del kw["small_description"]
|
||||
if kw.get("access", False):
|
||||
description = (
|
||||
description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
|
||||
)
|
||||
description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
|
||||
del kw["access"]
|
||||
if kw.get("bug_report", False):
|
||||
description = (
|
||||
description
|
||||
+ "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
|
||||
+ kw["bug_report"]
|
||||
description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
|
||||
)
|
||||
del kw["bug_report"]
|
||||
res.update({"description": description})
|
||||
|
||||
@@ -1,11 +1,7 @@
|
||||
<?xml version="1.0" encoding="utf-8" ?>
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<template
|
||||
id="helpdesk_create_ticket_description"
|
||||
name="Create Ticket: Description"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket"
|
||||
priority="99"
|
||||
>
|
||||
<template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
||||
<xpath expr="//textarea[@name='description']/../.." position="replace">
|
||||
<div class="form-group">
|
||||
<label
|
||||
@@ -21,20 +17,23 @@
|
||||
required="True"
|
||||
/>
|
||||
</div>
|
||||
<span
|
||||
class="col-md-7 col-sm-8"
|
||||
>Be precise. If there is a bug/error, please describe
|
||||
<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
|
||||
how to reproduce it</span>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label class="col-md-3 col-dm-4 control-label" for="access">Access
|
||||
<label
|
||||
class="col-md-3 col-dm-4 control-label"
|
||||
for="access"
|
||||
>Access
|
||||
</label>
|
||||
<div class="col-md-7 col-sm-8">
|
||||
<input class="form-control" type="text" name="access" />
|
||||
<input
|
||||
class="form-control"
|
||||
type="text"
|
||||
name="access"
|
||||
/>
|
||||
</div>
|
||||
<span
|
||||
class="col-md-7 col-sm-8"
|
||||
>Link toward error or additional information</span>
|
||||
<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label
|
||||
@@ -49,11 +48,9 @@
|
||||
style="min-height: 120px"
|
||||
/>
|
||||
</div>
|
||||
<span
|
||||
class="col-md-7 col-sm-8"
|
||||
>Paste here the complete error message (ex: error
|
||||
<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
|
||||
code Odoo)</span>
|
||||
</div>
|
||||
</xpath>
|
||||
</template>
|
||||
</odoo>
|
||||
</odoo>
|
||||
2
helpdesk_portal_ticket_priority_form/.gitignore
vendored
Normal file
2
helpdesk_portal_ticket_priority_form/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,4 +1,6 @@
|
||||
# helpdesk_portal_ticket_priority_form
|
||||
====================================
|
||||
helpdesk_portal_ticket_priority_form
|
||||
====================================
|
||||
|
||||
Add fieds in ticket creation portal form for priority.
|
||||
|
||||
@@ -13,10 +15,10 @@ None yet.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on
|
||||
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||
of trouble, please check there if your issue has already been reported. If you spotted
|
||||
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
|
||||
@@ -5,7 +5,7 @@
|
||||
"name": "helpdesk_portal_ticket_priority_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
|
||||
@@ -1 +1,2 @@
|
||||
|
||||
from . import main
|
||||
|
||||
@@ -1,5 +1,4 @@
|
||||
import odoo.http as http
|
||||
|
||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
|
||||
@@ -14,7 +13,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
|
||||
|
||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||
def create_new_ticket(self, **kw):
|
||||
res = super().create_new_ticket(**kw)
|
||||
res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
|
||||
res.qcontext["priorities"] = self._get_ticket_priorities()
|
||||
return res
|
||||
|
||||
|
||||
@@ -1,30 +1,20 @@
|
||||
<?xml version="1.0" encoding="utf-8" ?>
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<template
|
||||
id="portal_my_tickets_priority_widget_template"
|
||||
name="Priority Widget Template"
|
||||
>
|
||||
<span
|
||||
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
|
||||
/>
|
||||
<span
|
||||
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
|
||||
/>
|
||||
<span
|
||||
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
|
||||
/>
|
||||
<template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
|
||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
|
||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
|
||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
|
||||
</template>
|
||||
|
||||
<!-- Ticket create form -->
|
||||
<template
|
||||
id="helptdesk_create_ticket_priority"
|
||||
name="Create Ticket: Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket"
|
||||
priority="40"
|
||||
>
|
||||
<template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
||||
<xpath expr="//form/div[2]" position="after">
|
||||
<div class="form-group">
|
||||
<label class="col-md-3 col-sm-4 control-label" for="priority">Priority
|
||||
<label
|
||||
class="col-md-3 col-sm-4 control-label"
|
||||
for="priority"
|
||||
>Priority
|
||||
</label>
|
||||
<div class="col-md-7 col-sm-8">
|
||||
<select name="priority" t-attf-class="form-control" required="True">
|
||||
@@ -42,33 +32,25 @@
|
||||
|
||||
|
||||
<!-- Tickets portal list -->
|
||||
<template
|
||||
id="portal_ticket_list_priority"
|
||||
name="Ticket Portal List Template : Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_ticket_list"
|
||||
>
|
||||
<template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_ticket_list">
|
||||
<xpath expr="//thead/tr/th[3]" position="after">
|
||||
<th t-if="groupby == 'none'">Priority</th>
|
||||
</xpath>
|
||||
<xpath expr="//tbody/t/tr/td[3]" position="after">
|
||||
<td>
|
||||
<t
|
||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
|
||||
/>
|
||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
||||
</td>
|
||||
</xpath>
|
||||
</template>
|
||||
|
||||
<!-- Ticket portal page -->
|
||||
<template
|
||||
id="portal_helpdesk_ticket_page_priority"
|
||||
name="Ticket Portal Template : Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
|
||||
>
|
||||
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
|
||||
<xpath expr="//h5/div/span" position="before">
|
||||
<t
|
||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
|
||||
/>
|
||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
||||
</xpath>
|
||||
</template>
|
||||
</odoo>
|
||||
</odoo>
|
||||
@@ -1 +1,2 @@
|
||||
|
||||
|
||||
|
||||
@@ -12,8 +12,7 @@
|
||||
"summary": "Show ticket timesheets in portal view",
|
||||
# any module necessary for this one to work correctly
|
||||
"depends": [
|
||||
"helpdesk_mgmt_timesheet",
|
||||
"sale_timesheet_line_exclude",
|
||||
"helpdesk_mgmt_timesheet","sale_timesheet_line_exclude",
|
||||
],
|
||||
"qweb": [],
|
||||
"external_dependencies": {
|
||||
@@ -32,4 +31,4 @@
|
||||
# and independently installed. Used for synergetic or glue modules.
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
}
|
||||
2
helpdesk_request_type/.gitignore
vendored
Normal file
2
helpdesk_request_type/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,2 +1,3 @@
|
||||
from . import models
|
||||
from . import controllers
|
||||
|
||||
|
||||
@@ -5,7 +5,7 @@
|
||||
"name": "helpdesk_request_type",
|
||||
"version": "16.0.1.0.1",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
@@ -35,4 +35,4 @@
|
||||
# and independently installed. Used for synergetic or glue modules.
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
}
|
||||
@@ -1 +1 @@
|
||||
from . import main
|
||||
from . import main
|
||||
@@ -1,12 +1,11 @@
|
||||
import odoo.http as http
|
||||
|
||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
|
||||
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
|
||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||
def create_new_ticket(self, **kw):
|
||||
res = super().create_new_ticket(**kw)
|
||||
res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
|
||||
request_types = http.request.env["helpdesk.request.type"].search([])
|
||||
res.qcontext["request_types"] = request_types
|
||||
return res
|
||||
@@ -17,4 +16,4 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
int(kw.get("request_type"))
|
||||
)
|
||||
res.update({"request_type_id": request_type.id})
|
||||
return res
|
||||
return res
|
||||
@@ -1,2 +1,2 @@
|
||||
from . import helpdesk_request_type
|
||||
from . import helpdesk_ticket
|
||||
from . import helpdesk_ticket
|
||||
@@ -1,9 +1,9 @@
|
||||
from odoo import fields, models
|
||||
from odoo import models, fields
|
||||
|
||||
|
||||
class RequestType(models.Model):
|
||||
_name = "helpdesk.request.type"
|
||||
_description = "Request Type"
|
||||
|
||||
name = fields.Char("name", required=True)
|
||||
sequence = fields.Integer()
|
||||
name = fields.Char('name', required=True)
|
||||
sequence = fields.Integer()
|
||||
@@ -4,4 +4,4 @@ from odoo import fields, models
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")
|
||||
request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')
|
||||
@@ -1,3 +1,3 @@
|
||||
id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink
|
||||
access_helpdesk_request_type_user,helpdesk.request_type.user,model_helpdesk_request_type,,1,0,0,0
|
||||
access_helpdesk_request_type_manager,helpdesk.request_type.manager,model_helpdesk_request_type,base.group_user,1,1,1,1
|
||||
access_helpdesk_request_type_manager,helpdesk.request_type.manager,model_helpdesk_request_type,base.group_user,1,1,1,1
|
||||
|
@@ -1,11 +1,11 @@
|
||||
<?xml version="1.0" encoding="utf-8" ?>
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
|
||||
<record id="helpdesk_request_type_view_tree" model="ir.ui.view">
|
||||
<field name="name">helpdesk.request.type.view.tree</field>
|
||||
<field name="model">helpdesk.request.type</field>
|
||||
<field name="arch" type="xml">
|
||||
<tree editable="top" default_order="sequence">
|
||||
<tree string="Request Types" editable="top" default_order="sequence">
|
||||
<field name="sequence" widget="handle" />
|
||||
<field name="name" />
|
||||
</tree>
|
||||
@@ -23,7 +23,6 @@
|
||||
action="act_helpdesk_request_types_list"
|
||||
parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
|
||||
sequence="99"
|
||||
name="Request Types"
|
||||
/>
|
||||
name="Request Types" />
|
||||
|
||||
</odoo>
|
||||
</odoo>
|
||||
@@ -1,4 +1,4 @@
|
||||
<?xml version="1.0" encoding="UTF-8" ?>
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="ticket_view_form_request_type" model="ir.ui.view">
|
||||
<field name="name">helpdesk.ticket.form.request.type</field>
|
||||
@@ -46,4 +46,4 @@
|
||||
</xpath>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
</odoo>
|
||||
@@ -1,11 +1,7 @@
|
||||
<?xml version="1.0" encoding="utf-8" ?>
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<template
|
||||
id="portal_helpdesk_ticket_request_type"
|
||||
name="My Ticket: Request Type"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
|
||||
priority="40"
|
||||
>
|
||||
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
|
||||
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
|
||||
<div t-if="ticket.request_type_id">
|
||||
<strong>Request type:</strong>
|
||||
@@ -14,12 +10,8 @@
|
||||
</xpath>
|
||||
</template>
|
||||
|
||||
<template
|
||||
id="portal_create_ticket_request-type"
|
||||
name="Create Ticket: Request Type"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket"
|
||||
priority="40"
|
||||
>
|
||||
<template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
|
||||
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
||||
<xpath expr="//form/div[2]" position="after">
|
||||
<div class="form-group">
|
||||
<label
|
||||
@@ -44,4 +36,4 @@
|
||||
</div>
|
||||
</xpath>
|
||||
</template>
|
||||
</odoo>
|
||||
</odoo>
|
||||
@@ -8,9 +8,9 @@
|
||||
"website": "https://elabore.coop",
|
||||
"license": "LGPL-3",
|
||||
"category": "Helpdesk",
|
||||
"depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
|
||||
"depends": ["sale_timesheet_line_exclude","helpdesk_mgmt_timesheet"],
|
||||
"data": ["views/helpdesk_ticket.xml"],
|
||||
"installable": True,
|
||||
"application": False,
|
||||
"auto_install": False,
|
||||
}
|
||||
}
|
||||
2
helpdesk_transfer_timesheet_to_task/.gitignore
vendored
Normal file
2
helpdesk_transfer_timesheet_to_task/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,7 +1,9 @@
|
||||
# helpdesk_transfer_timesheet_to_task
|
||||
===================================
|
||||
helpdesk_transfer_timesheet_to_task
|
||||
===================================
|
||||
|
||||
This module assigns the field task of the timesheets' ticket to the task linked to the
|
||||
ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
|
||||
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
|
||||
Exception : the timesheet is not transfered to the task linked to the ticket if
|
||||
it has already been invoiced (timesheet_invoice_id != False).
|
||||
|
||||
# Installation
|
||||
@@ -15,10 +17,10 @@ None.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on
|
||||
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||
of trouble, please check there if your issue has already been reported. If you spotted
|
||||
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
|
||||
@@ -4,7 +4,7 @@
|
||||
"name": "helpdesk_transfer_timesheet_to_task",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
@@ -14,7 +14,7 @@
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
"helpdesk_mgmt_timesheet",
|
||||
"sale_timesheet",
|
||||
"sale_timesheet"
|
||||
],
|
||||
"data": [],
|
||||
"installable": True,
|
||||
|
||||
@@ -1,4 +1,4 @@
|
||||
from odoo import Command, api, models
|
||||
from odoo import models, api, Command
|
||||
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
@@ -8,9 +8,5 @@ class HelpdeskTicket(models.Model):
|
||||
def _onchange_task_id(self):
|
||||
for record in self:
|
||||
if record.timesheet_ids and record.task_id:
|
||||
not_yet_invoiced_timesheet_ids = [
|
||||
t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
|
||||
]
|
||||
record.task_id.timesheet_ids = [
|
||||
Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
|
||||
]
|
||||
not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
|
||||
record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
|
||||
|
||||
@@ -2,8 +2,9 @@ from odoo.tests.common import TransactionCase
|
||||
|
||||
|
||||
class TestHelpdeskTicket(TransactionCase):
|
||||
|
||||
def setUp(self):
|
||||
super().setUp()
|
||||
super(TestHelpdeskTicket, self).setUp()
|
||||
self.HelpdeskTicket = self.env["helpdesk.ticket"]
|
||||
self.ProjectTask = self.env["project.task"]
|
||||
self.AccountAnalyticLine = self.env["account.analytic.line"]
|
||||
|
||||
2
helpdesk_user_default_ticket_team/.gitignore
vendored
Normal file
2
helpdesk_user_default_ticket_team/.gitignore
vendored
Normal file
@@ -0,0 +1,2 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1 +1,3 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import models
|
||||
|
||||
@@ -5,7 +5,7 @@
|
||||
"name": "helpdesk_user_default_ticket_team",
|
||||
"version": "16.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://github.com/elabore-coop/helpdesk-tools",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
|
||||
@@ -1,5 +1,4 @@
|
||||
from odoo import api, models
|
||||
|
||||
from odoo import api, fields, models, tools
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@@ -1,9 +1,6 @@
|
||||
from odoo import fields, models
|
||||
|
||||
from odoo import _, api, fields, models
|
||||
|
||||
class Users(models.Model):
|
||||
_inherit = "res.users"
|
||||
|
||||
default_helpdesk_ticket_team_id = fields.Many2one(
|
||||
"helpdesk.ticket.team", string="Default Helpdesk Team"
|
||||
)
|
||||
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
|
||||
|
||||
@@ -1,4 +1,4 @@
|
||||
<?xml version="1.0" encoding="UTF-8" ?>
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
|
||||
<field name="name">view.users.form.inherit.default.helpdesk.team</field>
|
||||
|
||||
Reference in New Issue
Block a user