9 Commits

30 changed files with 1256 additions and 31 deletions

20
.editorconfig Normal file
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# Configuration for known file extensions
[*.{css,js,json,less,md,py,rst,sass,scss,xml,yaml,yml}]
charset = utf-8
end_of_line = lf
indent_size = 4
indent_style = space
insert_final_newline = true
trim_trailing_whitespace = true
[*.{json,yml,yaml,rst,md}]
indent_size = 2
# Do not configure editor for libs and autogenerated content
[{*/static/{lib,src/lib}/**,*/static/description/index.html,*/readme/../README.rst}]
charset = unset
end_of_line = unset
indent_size = unset
indent_style = unset
insert_final_newline = false
trim_trailing_whitespace = false

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.eslintrc.yml Normal file
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env:
browser: true
es6: true
# See https://github.com/OCA/odoo-community.org/issues/37#issuecomment-470686449
parserOptions:
ecmaVersion: 2019
overrides:
- files:
- "**/*.esm.js"
parserOptions:
sourceType: module
# Globals available in Odoo that shouldn't produce errorings
globals:
_: readonly
$: readonly
fuzzy: readonly
jQuery: readonly
moment: readonly
odoo: readonly
openerp: readonly
owl: readonly
luxon: readonly
# Styling is handled by Prettier, so we only need to enable AST rules;
# see https://github.com/OCA/maintainer-quality-tools/pull/618#issuecomment-558576890
rules:
accessor-pairs: warn
array-callback-return: warn
callback-return: warn
capitalized-comments:
- warn
- always
- ignoreConsecutiveComments: true
ignoreInlineComments: true
complexity:
- warn
- 15
constructor-super: warn
dot-notation: warn
eqeqeq: warn
global-require: warn
handle-callback-err: warn
id-blacklist: warn
id-match: warn
init-declarations: error
max-depth: warn
max-nested-callbacks: warn
max-statements-per-line: warn
no-alert: warn
no-array-constructor: warn
no-caller: warn
no-case-declarations: warn
no-class-assign: warn
no-cond-assign: error
no-const-assign: error
no-constant-condition: warn
no-control-regex: warn
no-debugger: error
no-delete-var: warn
no-div-regex: warn
no-dupe-args: error
no-dupe-class-members: error
no-dupe-keys: error
no-duplicate-case: error
no-duplicate-imports: error
no-else-return: warn
no-empty-character-class: warn
no-empty-function: error
no-empty-pattern: error
no-empty: warn
no-eq-null: error
no-eval: error
no-ex-assign: error
no-extend-native: warn
no-extra-bind: warn
no-extra-boolean-cast: warn
no-extra-label: warn
no-fallthrough: warn
no-func-assign: error
no-global-assign: error
no-implicit-coercion:
- warn
- allow: ["~"]
no-implicit-globals: warn
no-implied-eval: warn
no-inline-comments: warn
no-inner-declarations: warn
no-invalid-regexp: warn
no-irregular-whitespace: warn
no-iterator: warn
no-label-var: warn
no-labels: warn
no-lone-blocks: warn
no-lonely-if: error
no-mixed-requires: error
no-multi-str: warn
no-native-reassign: error
no-negated-condition: warn
no-negated-in-lhs: error
no-new-func: warn
no-new-object: warn
no-new-require: warn
no-new-symbol: warn
no-new-wrappers: warn
no-new: warn
no-obj-calls: warn
no-octal-escape: warn
no-octal: warn
no-param-reassign: warn
no-path-concat: warn
no-process-env: warn
no-process-exit: warn
no-proto: warn
no-prototype-builtins: warn
no-redeclare: warn
no-regex-spaces: warn
no-restricted-globals: warn
no-restricted-imports: warn
no-restricted-modules: warn
no-restricted-syntax: warn
no-return-assign: error
no-script-url: warn
no-self-assign: warn
no-self-compare: warn
no-sequences: warn
no-shadow-restricted-names: warn
no-shadow: warn
no-sparse-arrays: warn
no-sync: warn
no-this-before-super: warn
no-throw-literal: warn
no-undef-init: warn
no-undef: error
no-unmodified-loop-condition: warn
no-unneeded-ternary: error
no-unreachable: error
no-unsafe-finally: error
no-unused-expressions: error
no-unused-labels: error
no-unused-vars: error
no-use-before-define: error
no-useless-call: warn
no-useless-computed-key: warn
no-useless-concat: warn
no-useless-constructor: warn
no-useless-escape: warn
no-useless-rename: warn
no-void: warn
no-with: warn
operator-assignment: [error, always]
prefer-const: warn
radix: warn
require-yield: warn
sort-imports: warn
spaced-comment: [error, always]
strict: [error, function]
use-isnan: error
valid-jsdoc:
- warn
- prefer:
arg: param
argument: param
augments: extends
constructor: class
exception: throws
func: function
method: function
prop: property
return: returns
virtual: abstract
yield: yields
preferType:
array: Array
bool: Boolean
boolean: Boolean
number: Number
object: Object
str: String
string: String
requireParamDescription: false
requireReturn: false
requireReturnDescription: false
requireReturnType: false
valid-typeof: warn
yoda: warn

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name: pre-commit
on:
pull_request:
branches:
- "16.0*"
jobs:
pre-commit:
runs-on: ubuntu-22.04
steps:
- uses: actions/checkout@v4
- uses: actions/setup-python@v5
with:
python-version: "3.11"
- name: Get python version
run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
# - uses: actions/cache@v4
# with:
# path: ~/.cache/pre-commit
# key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
- name: Install pre-commit
run: pip install pre-commit
- name: Run pre-commit
run: pre-commit run --all-files --show-diff-on-failure --color=always
env:
# Consider valid a PR that changes README fragments but doesn't
# change the README.rst file itself. It's not really a problem
# because the bot will update it anyway after merge. This way, we
# lower the barrier for functional contributors that want to fix the
# readme fragments, while still letting developers get README
# auto-generated (which also helps functionals when using runboat).
# DOCS https://pre-commit.com/#temporarily-disabling-hooks
SKIP: oca-gen-addon-readme
- name: Check that all files generated by pre-commit are in git
run: |
newfiles="$(git ls-files --others --exclude-from=.gitignore)"
if [ "$newfiles" != "" ] ; then
echo "Please check-in the following files:"
echo "$newfiles"
exit 1
fi

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.pre-commit-config.yaml Normal file
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exclude: |
(?x)
# NOT INSTALLABLE ADDONS
# END NOT INSTALLABLE ADDONS
# Files and folders generated by bots, to avoid loops
^setup/|/static/description/index\.html$|
# We don't want to mess with tool-generated files
.svg$|/tests/([^/]+/)?cassettes/|^.copier-answers.yml$|^.github/|^eslint.config.cjs|^prettier.config.cjs|
# Maybe reactivate this when all README files include prettier ignore tags?
^README\.md$|
# Library files can have extraneous formatting (even minimized)
/static/(src/)?lib/|
# Repos using Sphinx to generate docs don't need prettying
^docs/_templates/.*\.html$|
# Don't bother non-technical authors with formatting issues in docs
readme/.*\.(rst|md)$|
# Ignore build and dist directories in addons
/build/|/dist/|
# Ignore test files in addons
/tests/samples/.*|
# You don't usually want a bot to modify your legal texts
(LICENSE.*|COPYING.*)
default_language_version:
python: python3
node: "16.17.0"
repos:
- repo: local
hooks:
# These files are most likely copier diff rejection junks; if found,
# review them manually, fix the problem (if needed) and remove them
- id: forbidden-files
name: forbidden files
entry: found forbidden files; remove them
language: fail
files: "\\.rej$"
- id: en-po-files
name: en.po files cannot exist
entry: found a en.po file
language: fail
files: '[a-zA-Z0-9_]*/i18n/en\.po$'
- repo: https://github.com/oca/maintainer-tools
rev: f9b919b9868143135a9c9cb03021089cabba8223
hooks:
# update the NOT INSTALLABLE ADDONS section above
- id: oca-update-pre-commit-excluded-addons
- id: oca-fix-manifest-website
entry:
bash -c 'oca-fix-manifest-website "https://git.elabore.coop/elabore/$(basename
$(git rev-parse --show-toplevel))"'
- id: oca-gen-addon-readme
entry:
bash -c 'oca-gen-addon-readme
--addons-dir=.
--branch=$(git symbolic-ref
refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
--repo-name=$(basename $(git rev-parse --show-toplevel))
--org-name="Elabore"
--if-source-changed --keep-source-digest'
- repo: https://github.com/OCA/odoo-pre-commit-hooks
rev: v0.1.4
hooks:
- id: oca-checks-odoo-module
- id: oca-checks-po
args:
- --disable=po-pretty-format
- repo: local
hooks:
- id: prettier
name: prettier (with plugin-xml)
entry: prettier
args:
- --write
- --list-different
- --ignore-unknown
types: [text]
files: \.(css|htm|html|js|json|jsx|less|md|scss|toml|ts|xml|yaml|yml)$
language: node
additional_dependencies:
- "prettier@2.7.1"
- "@prettier/plugin-xml@2.2.0"
- repo: local
hooks:
- id: eslint
name: eslint
entry: eslint
args:
- --color
- --fix
verbose: true
types: [javascript]
language: node
additional_dependencies:
- "eslint@8.24.0"
- "eslint-plugin-jsdoc@"
- repo: https://github.com/pre-commit/pre-commit-hooks
rev: v5.0.0
hooks:
- id: trailing-whitespace
# exclude autogenerated files
exclude: /README\.rst$|\.pot?$
- id: end-of-file-fixer
# exclude autogenerated files
exclude: /README\.rst$|\.pot?$
- id: debug-statements
- id: fix-encoding-pragma
args: ["--remove"]
- id: check-case-conflict
- id: check-docstring-first
- id: check-executables-have-shebangs
- id: check-merge-conflict
# exclude files where underlines are not distinguishable from merge conflicts
exclude: /README\.rst$|^docs/.*\.rst$
- id: check-symlinks
- id: check-xml
- id: mixed-line-ending
args: ["--fix=lf"]
- repo: https://github.com/PyCQA/docformatter
rev: v1.7.7
hooks:
- id: docformatter
args: [
"--in-place", # modify the files
"--recursive", # run on all the files
"--wrap-summaries",
"88", # max length of 1st line
"--wrap-descriptions",
"88", # max length of other lines
"--pre-summary-newline", # new line before a long summary
"--make-summary-multi-line", # force summary on multilines
]
additional_dependencies: ["tomli"] # if Python <3.11
- repo: https://github.com/astral-sh/ruff-pre-commit
rev: v0.12.0
hooks:
- id: ruff
args: [--fix, --exit-non-zero-on-fix]
- id: ruff-format
- repo: https://github.com/OCA/pylint-odoo
rev: v9.1.3
hooks:
- id: pylint_odoo
name: pylint with optional checks
args:
- --rcfile=.pylintrc
- --exit-zero
verbose: true
- id: pylint_odoo
args:
- --rcfile=.pylintrc-mandatory

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.prettierrc.yml Normal file
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# Defaults for all prettier-supported languages.
# Prettier will complete this with settings from .editorconfig file.
bracketSpacing: false
printWidth: 88
proseWrap: always
semi: true
trailingComma: "es5"
xmlWhitespaceSensitivity: "strict"

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.pylintrc Normal file
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[MASTER]
load-plugins=pylint_odoo
score=n
[ODOOLINT]
readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
# This .pylintrc contains optional AND mandatory checks and is meant to be
# loaded in an IDE to have it check everything, in the hope this will make
# optional checks more visible to contributors who otherwise never look at a
# green travis to see optional checks that failed.
# .pylintrc-mandatory containing only mandatory checks is used the pre-commit
# config as a blocking check.
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
manifest-required-author,
manifest-required-key,
manifest-version-format,
method-compute,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout,
# messages that do not cause the lint step to fail
consider-merging-classes-inherited,
create-user-wo-reset-password,
dangerous-filter-wo-user,
deprecated-module,
file-not-used,
invalid-commit,
missing-manifest-dependency,
missing-newline-extrafiles,
missing-readme,
no-utf8-coding-comment,
odoo-addons-relative-import,
old-api7-method-defined,
redefined-builtin,
too-complex,
unnecessary-utf8-coding-comment
[REPORTS]
msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
output-format=colorized
reports=no

98
.pylintrc-mandatory Normal file
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[MASTER]
load-plugins=pylint_odoo
score=n
[ODOOLINT]
readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
manifest-required-author,
manifest-required-key,
manifest-version-format,
method-compute,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout
[REPORTS]
msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
output-format=colorized
reports=no

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.ruff.toml Normal file
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target-version = "py310"
fix = true
[lint]
extend-select = [
"B",
"C90",
"E501", # line too long (default 88)
"I", # isort
"UP", # pyupgrade
]
extend-safe-fixes = ["UP008"]
exclude = ["setup/*"]
[format]
exclude = ["setup/*"]
[lint.per-file-ignores]
"__init__.py" = ["F401", "I001"] # ignore unused and unsorted imports in __init__.py
"__manifest__.py" = ["B018"] # useless expression
[lint.isort]
section-order = ["future", "standard-library", "third-party", "odoo", "odoo-addons", "first-party", "local-folder"]
[lint.isort.sections]
"odoo" = ["odoo"]
"odoo-addons" = ["odoo.addons"]
[lint.mccabe]
max-complexity = 16

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*.*~
*pyc

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===============================
helpdesk_convert_ticket_to_task
===============================
This module aims to convert a ticket into a task.
For this, it adds a button in the ticket view "Convert to task".
It automatically fills up many fields (check the function button_convert_to_task for details)
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_convert_ticket_to_task`.
# Known issues / Roadmap
A current limitation is that one task can be linked to many tickets.
Thus, the above task fields are filled up at the creation of the task from a ticket form
but are not updated when the linked tickets are updated.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Credits
## Contributors
- Quentin Mondot
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

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from . import models

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# Copyright 2024 Quentin Mondot
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_convert_ticket_to_task",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
"summary": "This module adds a button to convert a ticket into a task.",
"depends": [
"base",
"helpdesk_mgmt",
"helpdesk_mgmt_project",
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
"project_task_add_very_high", # to have priority values 2 and 3 on tasks
"helpdesk_transfer_timesheet_to_task" # to copy timesheets from ticket to task
],
"data": [
"views/helpdesk_convert_ticket_to_task.xml",
],
"installable": True,
"auto_install": False,
"application": False,
}

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# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_convert_ticket_to_task
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-08-04 15:26+0000\n"
"PO-Revision-Date: 2025-08-04 15:26+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_convert_ticket_to_task
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
msgid ""
"Are you sure you want to convert this ticket into a task ? You'll be "
"redirected to the newly created task and this ticket will be archived."
msgstr ""
"Êtes-vous sûr de vouloir convertir ce ticket en tâche ? Vous allez être "
"redirigé vers la tâche créée et ce ticket sera archivé."
#. module: helpdesk_convert_ticket_to_task
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
msgid "Convert to task"
msgstr "Convertir en tâche"
#. module: helpdesk_convert_ticket_to_task
#: model:ir.model,name:helpdesk_convert_ticket_to_task.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr "Ticket d'Assistance"
#. module: helpdesk_convert_ticket_to_task
#: model:ir.model.fields,field_description:helpdesk_convert_ticket_to_task.field_helpdesk_ticket__smart_search
msgid "Smart Search"
msgstr ""
#. module: helpdesk_convert_ticket_to_task
#. odoo-python
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"This task has been converted from a ticket. You can find the original ticket"
" <a href='%(ticket_url)s' target='_blank'>on this link</a>."
msgstr ""
"Cette tâche a été convertie depuis un ticket. Vous trouverez le ticket "
"original en cliquant <a href='%(ticket_url)s' target='_blank'>sur ce "
"lien</a>."
#. module: helpdesk_convert_ticket_to_task
#. odoo-python
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"This ticket has been converted into a task. You can find it <a "
"href='%(task_url)s' target='_blank'>on this link</a>."
msgstr ""
"Ce ticket a été convertie en tâche. Vous trouverez la tâche en cliquant <a "
"href='%(task_url)s' target='_blank'>sur ce lien</a>."

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@@ -0,0 +1 @@
from . import helpdesk_ticket

View File

@@ -0,0 +1,103 @@
from odoo import _, models, api
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
def button_convert_to_task(self):
user_ids = [self.user_id.id]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.category_id.id,
ticket_request_type_id=self.request_type_id.id
)
task = self.env["project.task"].create({
"name": self.name,
"description": self.description,
"project_id": self.project_id.id,
"user_ids": user_ids,
"partner_id": self.partner_id.id,
"service_id": task_service_id,
"request_type_id": request_type_id,
"priority": self.priority
})
# copy chatter
for msg in reversed(self.message_ids):
msg.copy({
'model': 'project.task',
'res_id': task.id
})
# copy attachments inserted in the messages
for attach in msg.attachment_ids:
attach.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy attachments not added in a message
for attachment in self.attachment_ids:
attachment.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy subscribers
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
# warn (in the chatter) that the task is a copy
base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
task_message = _(
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
ticket_url=ticket_url
)
task.message_post(body=task_message)
# warn (in the chatter) that the ticket has been converted
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
ticket_message = _(
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
task_url=task_url
)
self.message_post(body=ticket_message)
# archive the ticket
self.write({
"active": False,
"task_id": task.id
})
# transfer timesheets from ticket to task
self._onchange_task_id()
return {
"type": "ir.actions.act_window",
"view_mode": "form",
"target": "current",
"res_model": "project.task",
"res_id": task.id,
}
def _match_task_service_and_request_type(
self,
ticket_category_id: int,
ticket_request_type_id: int
) -> tuple[int, int]:
"""
This function permits to match the task service_id and request_type from the ticket category and request type
"""
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)],
limit=1
)
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)],
limit=1
)
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
return task_service.id, task_request_type.id

View File

@@ -0,0 +1,21 @@
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<record id="convert_to_task_helpdesk_ticket_view_form" model="ir.ui.view">
<field name="name">timesheet.helpdesk.ticket.form.view</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
<field name="priority" eval="20" />
<field name="arch" type="xml">
<div name="button_box" position="inside">
<button
name="button_convert_to_task"
title="Convert to task"
string="Convert to task"
icon="fa-tasks text-success"
type="object"
confirm="Are you sure you want to convert this ticket into a task ? You'll be redirected to the newly created task and this ticket will be archived."
/>
</div>
</field>
</record>
</odoo>

View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_ticket_enriched_description_form",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

View File

@@ -1,4 +1,5 @@
import odoo.http as http
from odoo import _
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
@@ -8,15 +9,15 @@ class HelpdeskTicketControllerDescription(HelpdeskTicketController):
description = ""
if kw.get("small_description", False):
description = (
description + "<b>DESCRIPTION:</b><br/>" + kw["small_description"]
description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
)
del kw["small_description"]
if kw.get("access", False):
description = description + "<br/><br/><b>ACCESS:</b><br/>" + kw["access"]
description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
del kw["access"]
if kw.get("bug_report", False):
description = (
description + "<br/><br/><b>BUG REPORT:</b><br/>" + kw["bug_report"]
description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
)
del kw["bug_report"]
res.update({"description": description})

View File

@@ -4,10 +4,10 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 14.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-10-03 21:50+0000\n"
"PO-Revision-Date: 2024-10-03 21:50+0000\n"
"POT-Creation-Date: 2025-07-08 12:26+0000\n"
"PO-Revision-Date: 2025-07-08 12:26+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
@@ -42,17 +42,38 @@ msgstr ""
"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
" d'erreur Odoo)</span>"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "ACCESS:"
msgstr "ACCÈS :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Access"
msgstr "Accès"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "BUG REPORT:"
msgstr "RAPPORT DE BUG :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Bug report"
msgstr "Rapport de bug"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "DESCRIPTION:"
msgstr "DESCRIPTION :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"
msgstr ""
msgstr ""

View File

@@ -4,10 +4,10 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 14.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-10-03 21:44+0000\n"
"PO-Revision-Date: 2024-10-03 21:44+0000\n"
"POT-Creation-Date: 2025-07-08 12:29+0000\n"
"PO-Revision-Date: 2025-07-08 12:29+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
@@ -36,17 +36,38 @@ msgid ""
" code Odoo)</span>"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "ACCESS:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Access"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "BUG REPORT:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Bug report"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "DESCRIPTION:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"
msgstr ""
msgstr ""

View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_timesheet",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Elabore",
@@ -12,7 +12,7 @@
"summary": "Show ticket timesheets in portal view",
# any module necessary for this one to work correctly
"depends": [
"helpdesk_mgmt_timesheet"
"helpdesk_mgmt_timesheet","sale_timesheet_line_exclude",
],
"qweb": [],
"external_dependencies": {

View File

@@ -4,30 +4,44 @@
<template id="portal_timesheet_table" name="Portal Timesheet Table">
<table class="o_portal_my_doc_table table table-sm">
<thead>
<tr>
<th>Date</th>
<th>Employee</th>
<th>Description</th>
<th t-if="is_uom_day" class="text-end">Days Spent</th>
<th t-else="" class="text-end">Hours Spent</th>
</tr>
<tr>
<th>Date</th>
<th>Employee</th>
<th>Description</th>
<th t-if="is_uom_day" class="text-end">Days Spent</th>
<th t-else="" class="text-end">Hours Spent</th>
</tr>
</thead>
<tr t-foreach="timesheets" t-as="timesheet">
<td><t t-esc="timesheet.date" t-options='{"widget": "date"}'/></td>
<td t-attf-title="#{timesheet.employee_id.name}"><t t-esc="timesheet.employee_id.name"/></td>
<td><t t-esc="timesheet.name"/></td>
<td class="text-end">
<span t-if="is_uom_day" t-esc="timesheet._get_timesheet_time_day()" t-options='{"widget": "timesheet_uom"}'/>
<span t-else="" t-field="timesheet.unit_amount" t-options='{"widget": "float_time"}'/>
</td>
<t t-if="not timesheet.exclude_from_sale_order">
<td>
<t t-esc="timesheet.date" t-options='{"widget": "date"}'/>
</td>
<td t-attf-title="#{timesheet.employee_id.name}">
<t t-esc="timesheet.employee_id.name"/>
</td>
<td>
<t t-esc="timesheet.name"/>
</td>
<td class="text-end">
<span t-if="is_uom_day" t-esc="timesheet._get_timesheet_time_day()" t-options='{"widget": "timesheet_uom"}'/>
<span t-else="" t-field="timesheet.unit_amount" t-options='{"widget": "float_time"}'/>
</td>
</t>
</tr>
<tfoot>
<tr>
<th colspan="3"></th>
<th class="text-end">
<t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
<div t-if="is_uom_day"><strong>Days Spent:</strong> <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/></div>
<div t-else=""><strong>Hours Spent:</strong> <span t-esc="timesheets_amount" t-options='{"widget": "float_time"}'/></div>
<div t-if="is_uom_day">
<strong>Days Spent:</strong>
<span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
</div>
<div t-else="">
<strong>Hours Spent:</strong>
<span t-esc="timesheets_amount" t-options='{"widget": "float_time"}'/>
</div>
</th>
</tr>
</tfoot>

View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_request_type",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

View File

@@ -0,0 +1,94 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_request_type
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-07-08 12:09+0000\n"
"PO-Revision-Date: 2025-07-08 12:09+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_request_type
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
msgid "<strong>Request type:</strong>"
msgstr "<strong>Type de demande:</strong>"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
msgid "Created by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
msgid "Created on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
msgid "Display Name"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr "Ticket d'assistance"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
msgid "ID"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
msgid "Last Modified on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
msgid "Last Updated by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
msgid "Last Updated on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
msgid "Request Type"
msgstr "Type de demande"
#. module: helpdesk_request_type
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
msgid "Request Types"
msgstr "Types de demande"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
msgid "Sequence"
msgstr "Séquence"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
msgid "name"
msgstr "nom"
#. module: helpdesk_mgmt
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
msgid ""
"<strong>Attachments:</strong>\n"
" <br/>"
msgstr ""
"<strong>Pièces jointes:</strong>\n"
" <br/>"

View File

@@ -0,0 +1,85 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_request_type
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-07-08 12:08+0000\n"
"PO-Revision-Date: 2025-07-08 12:08+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_request_type
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
msgid "<strong>Request type:</strong>"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
msgid "Created by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
msgid "Created on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
msgid "Display Name"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
msgid "ID"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
msgid "Last Modified on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
msgid "Last Updated by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
msgid "Last Updated on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
msgid "Request Type"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
msgid "Request Types"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
msgid "Sequence"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
msgid "name"
msgstr ""

View File

@@ -0,0 +1,2 @@
*.*~
*pyc

View File

@@ -0,0 +1,38 @@
==========================================
helpdesk_timesheet_exclude_from_sale_order
==========================================
Add exclude_from_sale_order field in ticket's timesheets
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_timesheet_exclude_from_sale_order`.
# Known issues / Roadmap
None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Credits
## Contributors
- Boris Gallet
- Laetitia Da Costa
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

View File

@@ -0,0 +1,16 @@
# Copyright 2025 Boris Gallet (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_timesheet_exclude_from_sale_order",
"version": "16.0.1.0.0",
"summary": "Exclude tickets from sale timesheets",
"author": "Boris Gallet, Elabore Coop",
"website": "https://elabore.coop",
"license": "LGPL-3",
"category": "Helpdesk",
"depends": ["sale_timesheet_line_exclude","helpdesk_mgmt_timesheet"],
"data": ["views/helpdesk_ticket.xml"],
"installable": True,
"application": False,
"auto_install": False,
}

View File

@@ -0,0 +1,13 @@
<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
<record id="timesheet_helpdesk_ticket_view_form_exclude_from_sale_order" model="ir.ui.view">
<field name="name">timesheet.helpdesk.ticket.view.form.exclude.from.sale.order</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt_timesheet.timesheet_helpdesk_ticket_view_form"/>
<field name="arch" type="xml">
<xpath expr="//field[@name='unit_amount']" position="before">
<field name="exclude_from_sale_order" />
</xpath>
</field>
</record>
</odoo>