[IMP] helpdesk_portal_ticket_custom: add default filter & group to portal ticket list

helpdesk_create_task_from_ticket/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_create_task_from_ticket/README.md

@@ -0,0 +1,53 @@
+================================
+helpdesk_create_task_from_ticket
+================================
+
+This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
+
+It automatically fills up these tasks fields
+
+```
+Ticket (helpdesk.ticke)     /   Tâche (project.task)
+
+Intitulé (name)                 --> Titre (name)
+Utilisateur assigné (user_id)   --> Assignés (user_ids)
+Projet (project_id)             --> Projet (project_id)
+Contact (partner_id)            --> Client (partner_id)
+Catégorie (category_id)         --> service (service_id)
+Request Type (request_type_id)  --> Type de demande (request_type_id)
+Priorité (priority)             --> Priorité (priority)
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_create_task_from_ticket`.
+
+# Known issues / Roadmap
+
+A current limitation is that one task can be linked to many tickets.
+Thus, the above task fields are filled up at the creation of the task from a ticket form
+but are not updated when the linked tickets are updated.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_create_task_from_ticket/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_create_task_from_ticket/__manifest__.py

@@ -0,0 +1,26 @@
+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_create_task_from_ticket",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module enriches task information when creating it from a ticket form.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
+        "project_task_add_very_high"  # to have priority values 2 and 3 on tasks
+    ],
+    "data": [
+        "views/helpdesk_create_task_from_ticket.xml",
+    ],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_create_task_from_ticket/models/__init__.py

@@ -0,0 +1 @@
+from . import project_task

helpdesk_create_task_from_ticket/models/project_task.py

@@ -0,0 +1,71 @@
+from odoo import models, api
+
+
+class ProjectTask(models.Model):
+    """
+    The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create" in the task field of the ticket form
+    The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
+    """
+    _inherit = "project.task"
+
+    @api.model
+    def create(self, vals_list):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).create(vals_list)
+
+        return super(ProjectTask, self).create(vals_list)
+
+    def onchange(self, values, field_name, field_onchange):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).onchange(values, field_name, field_onchange)
+
+        return super(ProjectTask, self).onchange(values, field_name, field_onchange)
+
+    def _match_task_service_and_request_type(
+            self,
+            ticket_category_id: int,
+            ticket_request_type_id: int
+    ) -> tuple[int, int]:
+        helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
+            [("id", "=", ticket_category_id)],
+            limit=1
+        )
+        task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
+
+        helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
+            [("id", "=", ticket_request_type_id)],
+            limit=1
+        )
+        task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
+
+        return task_service.id, task_request_type.id

helpdesk_create_task_from_ticket/views/helpdesk_create_task_from_ticket.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.from.ticket</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id'][2]" position="attributes">
+                <attribute name="context">
+                    {
+                      'default_project_id': project_id,
+                      'default_user_id': user_id,
+                      'default_partner_id': partner_id,
+                      'default_ticket_category_id': category_id,
+                      'default_ticket_request_type_id': request_type_id,
+                      'default_priority': priority
+                    }
+                </attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_portal_ticket_custom/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_custom/README.md

@@ -0,0 +1,37 @@
+====================================
+helpdesk_portal_ticket_custom
+====================================
+
+Customization for ticket portal view.
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_portal_ticket_custom`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Joris Scampucci
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_custom/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_portal_ticket_custom/__manifest__.py

@@ -0,0 +1,35 @@
+# Copyright 2024 Joris Scampucci" (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_portal_ticket_custom",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Joris Scampucci",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Customization for ticket portal view.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/portal_ticket_views.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_custom/models/__init__.py

@@ -0,0 +1 @@
+from . import myaccount

helpdesk_portal_ticket_custom/models/myaccount.py

@@ -0,0 +1,149 @@
+from collections import OrderedDict
+from operator import itemgetter
+
+from odoo import _, http
+from odoo.http import request
+from odoo.osv.expression import AND
+from odoo.tools import groupby as groupbyelem
+
+from odoo.addons.portal.controllers.portal import CustomerPortal
+from odoo.addons.portal.controllers.portal import pager as portal_pager
+
+
+class CustomerPortalHelpdesk(CustomerPortal):
+    _inherit = "helpdesk_mgmt.myaccount"
+
+    @http.route(
+        ["/my/tickets", "/my/tickets/page/<int:page>"],
+        type="http",
+        auth="user",
+        website=True,
+    )
+    def portal_my_tickets(
+        self,
+        page=1,
+        date_begin=None,
+        date_end=None,
+        sortby=None,
+        filterby=None,
+        search=None,
+        search_in=None,
+        groupby=None,
+        **kw,
+    ):
+        HelpdeskTicket = request.env["helpdesk.ticket"]
+        # Avoid error if the user does not have access.
+        if not HelpdeskTicket.check_access_rights("read", raise_exception=False):
+            return request.redirect("/my")
+
+        values = self._prepare_portal_layout_values()
+
+        searchbar_sortings = self._ticket_get_searchbar_sortings()
+        searchbar_sortings = dict(
+            sorted(
+                self._ticket_get_searchbar_sortings().items(),
+                key=lambda item: item[1]["sequence"],
+            )
+        )
+
+        searchbar_filters = {
+            "all": {"label": _("All"), "domain": []},
+            "closed": {"label": _("Ouvert"), "domain": [("closed", "=", False)]},
+        }
+        for stage in request.env["helpdesk.ticket.stage"].search([]):
+            searchbar_filters[str(stage.id)] = {
+                "label": stage.name,
+                "domain": [("stage_id", "=", stage.id)],
+            }
+
+        searchbar_inputs = self._ticket_get_searchbar_inputs()
+        searchbar_groupby = self._ticket_get_searchbar_groupby()
+
+        if not sortby:
+            sortby = "date"
+        order = searchbar_sortings[sortby]["order"]
+
+        if not filterby:
+            filterby = "closed"
+        domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
+
+        if not groupby:
+            groupby = "stage"
+
+        if date_begin and date_end:
+            domain += [
+                ("create_date", ">", date_begin),
+                ("create_date", "<=", date_end),
+            ]
+
+        if not search_in:
+            search_in = "all"
+        if search:
+            domain += self._ticket_get_search_domain(search_in, search)
+
+        domain = AND(
+            [
+                domain,
+                request.env["ir.rule"]._compute_domain(HelpdeskTicket._name, "read"),
+            ]
+        )
+
+        # count for pager
+        ticket_count = HelpdeskTicket.search_count(domain)
+        # pager
+        pager = portal_pager(
+            url="/my/tickets",
+            url_args={
+                "date_begin": date_begin,
+                "date_end": date_end,
+                "sortby": sortby,
+                "filterby": filterby,
+                "groupby": groupby,
+                "search": search,
+                "search_in": search_in,
+            },
+            total=ticket_count,
+            page=page,
+            step=self._items_per_page,
+        )
+
+        order = self._ticket_get_order(order, groupby)
+        tickets = HelpdeskTicket.search(
+            domain,
+            order=order,
+            limit=self._items_per_page,
+            offset=pager["offset"],
+        )
+        request.session["my_tickets_history"] = tickets.ids[:100]
+
+        groupby_mapping = self._ticket_get_groupby_mapping()
+        group = groupby_mapping.get(groupby)
+        if group:
+            grouped_tickets = [
+                request.env["helpdesk.ticket"].concat(*g) for k, g in groupbyelem(tickets, itemgetter(group))
+            ]
+        elif tickets:
+            grouped_tickets = [tickets]
+        else:
+            grouped_tickets = []
+
+        values.update(
+            {
+                "date": date_begin,
+                "date_end": date_end,
+                "grouped_tickets": grouped_tickets,
+                "page_name": "ticket",
+                "default_url": "/my/tickets",
+                "pager": pager,
+                "searchbar_sortings": searchbar_sortings,
+                "searchbar_groupby": searchbar_groupby,
+                "searchbar_inputs": searchbar_inputs,
+                "search_in": search_in,
+                "search": search,
+                "sortby": sortby,
+                "groupby": groupby,
+                "searchbar_filters": OrderedDict(sorted(searchbar_filters.items())),
+                "filterby": filterby,
+            }
+        )
+        return request.render("helpdesk_mgmt.portal_my_tickets", values)

helpdesk_portal_ticket_custom/views/portal_ticket_views.xml

@@ -0,0 +1,29 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+    <template id="ticket_priority_widget_template" name="Priority Widget Template">
+        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= ticket_priority else '-o'}" t-attf-title="Priorité: {{'Très haute' if ticket.priority == '3' else 'Haute' if ticket.priority == '2' else 'Moyenne' if ticket.priority == '1' else 'Basse'}}" />
+    </template>
+
+    <!-- Ticket portal list -->
+    <template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list" priority="1">
+        <!-- Add priority field -->
+        <xpath expr="//thead/tr/th[2]" position="after">
+            <th>Priorité</th>
+        </xpath>
+        <xpath expr="//tbody/t/tr/td[2]" position="after">
+            <td>
+                <t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
+                    <t t-set="ticket_priority" t-value="'1'"/>
+                </t>
+                <t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
+                    <t t-set="ticket_priority" t-value="'2'"/>
+                </t>
+                <t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
+                    <t t-set="ticket_priority" t-value="'3'"/>
+                </t>
+            </td>
+        </xpath>
+    </template>
+
+</odoo>