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16.0
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@@ -3,15 +3,46 @@ helpdesk_convert_ticket_to_task
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===============================
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This module aims to convert a ticket into a task.
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For this, it adds a button in the ticket view "Convert to task".
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It automatically fills up many fields (check the function button_convert_to_task for details)
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It adds a "Convert to task" button in the ticket form view (in the button box).
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When clicked, a confirmation dialog appears, then the conversion process:
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* Creates a new task with the following fields copied from the ticket:
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* Name
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* Description
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* Project
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* Assigned user
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* Partner
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* Priority
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* Matches the task's service and request type based on the ticket's category
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and request type (by name matching).
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* Copies all chatter messages and their attachments to the new task.
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* Copies all attachments from the ticket to the task.
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* Copies all followers (subscribers) to the new task.
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* Posts a message in the new task's chatter with a link to the original ticket.
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* Posts a message in the ticket's chatter with a link to the new task.
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* Archives the ticket and links it to the new task.
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* Transfers all timesheets from the ticket to the task.
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* Redirects the user to the newly created task form.
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# Installation
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Use Odoo normal module installation procedure to install
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`helpdesk_convert_ticket_to_task`.
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This module depends on:
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* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
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* `helpdesk_mgmt_project`: provides the link between tickets and projects.
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* `helpdesk_request_type`: provides the request type field on tickets.
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* `project_request_data`: provides the service and request type fields on tasks.
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* `project_task_add_very_high`: provides extended priority values (2 and 3) on
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tasks to match ticket priorities.
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* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
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functionality from ticket to task.
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# Known issues / Roadmap
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A current limitation is that one task can be linked to many tickets.
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@@ -20,7 +51,7 @@ but are not updated when the linked tickets are updated.
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# Bug Tracker
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
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Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
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||||
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@@ -2,7 +2,7 @@
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
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{
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"name": "helpdesk_convert_ticket_to_task",
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"version": "16.0.1.0.0",
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"version": "18.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Quentin Mondot",
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@@ -1,4 +1,7 @@
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from odoo import _, models, api
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from markupsafe import Markup
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from odoo import _, api, models
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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@@ -7,42 +10,41 @@ class HelpdeskTicket(models.Model):
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user_ids = [self.user_id.id]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.category_id.id,
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ticket_request_type_id=self.request_type_id.id
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ticket_request_type_id=self.request_type_id.id,
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)
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task = self.env["project.task"].create({
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"name": self.name,
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"description": self.description,
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"project_id": self.project_id.id,
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"user_ids": user_ids,
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"partner_id": self.partner_id.id,
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"service_id": task_service_id,
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"request_type_id": request_type_id,
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"priority": self.priority
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})
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task = self.env["project.task"].create(
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{
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"name": self.name,
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"description": self.description,
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"project_id": self.project_id.id,
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"user_ids": user_ids,
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"partner_id": self.partner_id.id,
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"service_id": task_service_id,
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"request_type_id": request_type_id,
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"priority": self.priority,
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}
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)
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# copy chatter
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for msg in reversed(self.message_ids):
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msg.copy({
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'model': 'project.task',
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'res_id': task.id
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})
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msg.copy({"model": "project.task", "res_id": task.id})
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# copy attachments inserted in the messages
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for attach in msg.attachment_ids:
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attach.copy({
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'res_model': 'project.task',
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'res_id': task.id,
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'res_name': task.name
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})
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attach.copy(
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{
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"res_model": "project.task",
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"res_id": task.id,
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"res_name": task.name,
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}
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)
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# copy attachments not added in a message
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for attachment in self.attachment_ids:
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attachment.copy({
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'res_model': 'project.task',
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'res_id': task.id,
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'res_name': task.name
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})
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attachment.copy(
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{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
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)
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# copy subscribers
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task.message_subscribe(partner_ids=self.message_partner_ids.ids)
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@@ -50,25 +52,26 @@ class HelpdeskTicket(models.Model):
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# warn (in the chatter) that the task is a copy
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base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
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ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
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task_message = _(
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"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
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ticket_url=ticket_url
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)
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task_message = Markup(
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_(
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"This task has been converted from a ticket. You can find the "
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"original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>."
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)
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) % {"ticket_url": ticket_url}
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task.message_post(body=task_message)
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# warn (in the chatter) that the ticket has been converted
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task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
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ticket_message = _(
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"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
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task_url=task_url
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)
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ticket_message = Markup(
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_(
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"This ticket has been converted into a task. You can find it "
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"<a href='%(task_url)s' target='_blank'>on this link</a>."
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)
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) % {"task_url": task_url}
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self.message_post(body=ticket_message)
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# archive the ticket
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self.write({
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"active": False,
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"task_id": task.id
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})
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self.write({"active": False, "task_id": task.id})
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# transfer timesheets from ticket to task
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self._onchange_task_id()
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@@ -81,23 +84,23 @@ class HelpdeskTicket(models.Model):
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}
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def _match_task_service_and_request_type(
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self,
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ticket_category_id: int,
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ticket_request_type_id: int
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self, ticket_category_id: int, ticket_request_type_id: int
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) -> tuple[int, int]:
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"""
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This function permits to match the task service_id and request_type from the ticket category and request type
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"""
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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limit=1
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[("id", "=", ticket_category_id)], limit=1
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)
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task_service = self.env["task.service"].search(
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[("name", "=", helpdesk_ticket_category.name)]
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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limit=1
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[("id", "=", ticket_request_type_id)], limit=1
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)
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task_request_type = self.env["request.type"].search(
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[("name", "=", helpdesk_ticket_request_type.name)]
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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@@ -1,37 +0,0 @@
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====================================
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helpdesk_portal_ticket_custom
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====================================
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|
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Customization for ticket portal view.
|
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|
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# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_portal_ticket_custom`.
|
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|
||||
# Known issues / Roadmap
|
||||
|
||||
None yet.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
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## Contributors
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- Joris Scampucci
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## Funders
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The development of this module has been financially supported by:
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- Elabore (https://elabore.coop)
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## Maintainer
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This module is maintained by Elabore.
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@@ -1 +0,0 @@
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from . import models
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@@ -1,35 +0,0 @@
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# Copyright 2024 Joris Scampucci" (Elabore)
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
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{
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"name": "helpdesk_portal_ticket_custom",
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"version": "16.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
|
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"maintainer": "Joris Scampucci",
|
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"license": "AGPL-3",
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"category": "Tools",
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"summary": "Customization for ticket portal view.",
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# any module necessary for this one to work correctly
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"depends": [
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"base",
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"helpdesk_mgmt",
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],
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"qweb": [],
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"external_dependencies": {
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"python": [],
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},
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# always loaded
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"data": [
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"views/portal_ticket_views.xml",
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],
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# only loaded in demonstration mode
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"demo": [],
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"js": [],
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"css": [],
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"installable": True,
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# Install this module automatically if all dependency have been previously
|
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# and independently installed. Used for synergetic or glue modules.
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"auto_install": False,
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"application": False,
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}
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@@ -1 +0,0 @@
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from . import myaccount
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@@ -1,43 +0,0 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<template id="ticket_priority_widget_template" name="Priority Widget Template">
|
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<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= ticket_priority else '-o'}" t-attf-title="Priorité: {{'Très haute' if ticket.priority == '3' else 'Haute' if ticket.priority == '2' else 'Moyenne' if ticket.priority == '1' else 'Basse'}}" />
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</template>
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<template id="ticket_priority_3_stars_template" name="Priority 3 Stars Widget Template">
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'1'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'2'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'3'"/>
|
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</t>
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</template>
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<!-- Ticket portal list -->
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<template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list" priority="1">
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<!-- Add priority field -->
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<xpath expr="//thead/tr/th[2]" position="after">
|
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<th>Priorité</th>
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</xpath>
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<xpath expr="//tbody/t/tr/td[2]" position="after">
|
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<td>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
|
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</t>
|
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</td>
|
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</xpath>
|
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</template>
|
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|
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<template id="portal_ticket_form_inherit" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
|
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<xpath expr="//div[@class='col-9']" position="before">
|
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<div>
|
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
|
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</t>
|
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</div>
|
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</xpath>
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</template>
|
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|
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</odoo>
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@@ -2,20 +2,38 @@
|
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helpdesk_portal_ticket_enriched_description_form
|
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================================================
|
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|
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Add fieds in ticket creation portal form to enrich description content.
|
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Add fields in ticket creation portal form to enrich description content.
|
||||
|
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This module extends the ``helpdesk_mgmt`` portal ticket creation form by
|
||||
replacing the single description field with three structured fields:
|
||||
|
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* **Description**: Main description of the issue or request, with a placeholder
|
||||
guiding the user to be precise and describe how to reproduce any bug/error.
|
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* **Access**: Optional field for providing a link toward the error or additional
|
||||
information.
|
||||
* **Bug report**: Optional field to paste the complete error message (e.g., Odoo
|
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error code).
|
||||
|
||||
When the ticket is submitted, these three fields are automatically concatenated
|
||||
into a single formatted HTML description with labeled sections (DESCRIPTION,
|
||||
ACCESS, BUG REPORT).
|
||||
|
||||
Installation
|
||||
============
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_portal_ticket_enriched_description_form`.
|
||||
|
||||
This module depends on ``helpdesk_mgmt`` which must be available.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
None yet.
|
||||
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_ticket_enriched_description_form",
|
||||
"version": "16.0.1.0.1",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,24 +1,52 @@
|
||||
import odoo.http as http
|
||||
# Copyright 2024 Stéphan Sainléger (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from odoo import _
|
||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
|
||||
def build_enriched_description(small_description=None, access=None, bug_report=None):
|
||||
"""
|
||||
Build a formatted HTML description from the enriched form fields.
|
||||
|
||||
:param small_description: Main description of the issue
|
||||
:param access: Link or access information
|
||||
:param bug_report: Error message or bug report details
|
||||
:return: Formatted HTML string
|
||||
"""
|
||||
description = ""
|
||||
if small_description:
|
||||
description = "<b>%s</b><br/>%s" % (_("DESCRIPTION:"), small_description)
|
||||
if access:
|
||||
description = "%s<br/><br/><b>%s</b><br/>%s" % (
|
||||
description,
|
||||
_("ACCESS:"),
|
||||
access,
|
||||
)
|
||||
if bug_report:
|
||||
description = "%s<br/><br/><b>%s</b><br/>%s" % (
|
||||
description,
|
||||
_("BUG REPORT:"),
|
||||
bug_report,
|
||||
)
|
||||
return description
|
||||
|
||||
|
||||
class HelpdeskTicketControllerDescription(HelpdeskTicketController):
|
||||
def _prepare_submit_ticket_vals(self, **kw):
|
||||
# Pop enriched fields and build description BEFORE calling super
|
||||
# to avoid parent's plaintext2html(kw.get("description")) crashing on None
|
||||
small_description = kw.pop("small_description", None)
|
||||
access = kw.pop("access", None)
|
||||
bug_report = kw.pop("bug_report", None)
|
||||
description = build_enriched_description(
|
||||
small_description=small_description,
|
||||
access=access,
|
||||
bug_report=bug_report,
|
||||
)
|
||||
# Set description in kw for parent, using a placeholder to avoid
|
||||
# plaintext2html issues - we'll overwrite the result anyway
|
||||
kw["description"] = ""
|
||||
res = super()._prepare_submit_ticket_vals(**kw)
|
||||
description = ""
|
||||
if kw.get("small_description", False):
|
||||
description = (
|
||||
description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
|
||||
)
|
||||
del kw["small_description"]
|
||||
if kw.get("access", False):
|
||||
description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
|
||||
del kw["access"]
|
||||
if kw.get("bug_report", False):
|
||||
description = (
|
||||
description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
|
||||
)
|
||||
del kw["bug_report"]
|
||||
res.update({"description": description})
|
||||
res["description"] = description
|
||||
return res
|
||||
|
||||
@@ -4,44 +4,18 @@
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Project-Id-Version: Odoo Server 18.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-07-08 12:26+0000\n"
|
||||
"PO-Revision-Date: 2025-07-08 12:26+0000\n"
|
||||
"POT-Creation-Date: 2026-03-17 14:30+0000\n"
|
||||
"PO-Revision-Date: 2026-03-17 14:30+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"Language: fr\n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
|
||||
" how to reproduce it</span>"
|
||||
msgstr ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
|
||||
" comment la reproduire.</span>"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
|
||||
"information</span>"
|
||||
msgstr ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
|
||||
"complémentaires</span>"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
|
||||
" code Odoo)</span>"
|
||||
msgstr ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
|
||||
" d'erreur Odoo)</span>"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
|
||||
@@ -54,6 +28,11 @@ msgstr "ACCÈS :"
|
||||
msgid "Access"
|
||||
msgstr "Accès"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
|
||||
msgstr "Soyez précis. Si vous avez une erreur, merci de décrire comment la reproduire."
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
|
||||
@@ -76,4 +55,14 @@ msgstr "DESCRIPTION :"
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Description"
|
||||
msgstr ""
|
||||
msgstr "Description"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Link toward error or additional information"
|
||||
msgstr "Lien vers l'erreur ou des informations complémentaires"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Paste here the complete error message (ex: error code Odoo)"
|
||||
msgstr "Copier ici le message d'erreur complet (ex: code d'erreur Odoo)"
|
||||
|
||||
@@ -4,10 +4,10 @@
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Project-Id-Version: Odoo Server 18.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-07-08 12:29+0000\n"
|
||||
"PO-Revision-Date: 2025-07-08 12:29+0000\n"
|
||||
"POT-Creation-Date: 2026-03-17 14:30+0000\n"
|
||||
"PO-Revision-Date: 2026-03-17 14:30+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
@@ -15,27 +15,6 @@ msgstr ""
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
|
||||
" how to reproduce it</span>"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
|
||||
"information</span>"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid ""
|
||||
"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
|
||||
" code Odoo)</span>"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
|
||||
@@ -48,6 +27,11 @@ msgstr ""
|
||||
msgid "Access"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
|
||||
@@ -70,4 +54,14 @@ msgstr ""
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Description"
|
||||
msgstr ""
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Link toward error or additional information"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_portal_ticket_enriched_description_form
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
|
||||
msgid "Paste here the complete error message (ex: error code Odoo)"
|
||||
msgstr ""
|
||||
|
||||
@@ -0,0 +1,4 @@
|
||||
# Copyright 2024 Stéphan Sainléger (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from . import test_controller
|
||||
@@ -0,0 +1,116 @@
|
||||
# Copyright 2024 Stéphan Sainléger (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from odoo.tests.common import TransactionCase, tagged
|
||||
|
||||
from ..controllers.main import build_enriched_description
|
||||
|
||||
|
||||
@tagged("post_install", "-at_install")
|
||||
class TestBuildEnrichedDescription(TransactionCase):
|
||||
"""Test cases for the build_enriched_description utility function."""
|
||||
|
||||
def test_all_fields(self):
|
||||
"""Test that all three fields are correctly concatenated."""
|
||||
result = build_enriched_description(
|
||||
small_description="This is the main description",
|
||||
access="https://example.com/error",
|
||||
bug_report="Error 500: Internal Server Error",
|
||||
)
|
||||
|
||||
self.assertIn("<b>DESCRIPTION:</b>", result)
|
||||
self.assertIn("This is the main description", result)
|
||||
self.assertIn("<b>ACCESS:</b>", result)
|
||||
self.assertIn("https://example.com/error", result)
|
||||
self.assertIn("<b>BUG REPORT:</b>", result)
|
||||
self.assertIn("Error 500: Internal Server Error", result)
|
||||
|
||||
def test_description_only(self):
|
||||
"""Test with only the description field filled."""
|
||||
result = build_enriched_description(
|
||||
small_description="Only description provided",
|
||||
)
|
||||
|
||||
self.assertIn("<b>DESCRIPTION:</b>", result)
|
||||
self.assertIn("Only description provided", result)
|
||||
self.assertNotIn("ACCESS:", result)
|
||||
self.assertNotIn("BUG REPORT:", result)
|
||||
|
||||
def test_description_and_access(self):
|
||||
"""Test with description and access fields filled."""
|
||||
result = build_enriched_description(
|
||||
small_description="Description text",
|
||||
access="https://link.com",
|
||||
)
|
||||
|
||||
self.assertIn("<b>DESCRIPTION:</b>", result)
|
||||
self.assertIn("Description text", result)
|
||||
self.assertIn("<b>ACCESS:</b>", result)
|
||||
self.assertIn("https://link.com", result)
|
||||
self.assertNotIn("BUG REPORT:", result)
|
||||
|
||||
def test_description_and_bug_report(self):
|
||||
"""Test with description and bug report fields filled."""
|
||||
result = build_enriched_description(
|
||||
small_description="Description text",
|
||||
bug_report="Traceback error here",
|
||||
)
|
||||
|
||||
self.assertIn("<b>DESCRIPTION:</b>", result)
|
||||
self.assertIn("Description text", result)
|
||||
self.assertNotIn("ACCESS:", result)
|
||||
self.assertIn("<b>BUG REPORT:</b>", result)
|
||||
self.assertIn("Traceback error here", result)
|
||||
|
||||
def test_access_only(self):
|
||||
"""Test with only the access field filled."""
|
||||
result = build_enriched_description(
|
||||
access="https://link.com",
|
||||
)
|
||||
|
||||
self.assertNotIn("DESCRIPTION:", result)
|
||||
self.assertIn("<b>ACCESS:</b>", result)
|
||||
self.assertIn("https://link.com", result)
|
||||
self.assertNotIn("BUG REPORT:", result)
|
||||
|
||||
def test_bug_report_only(self):
|
||||
"""Test with only the bug report field filled."""
|
||||
result = build_enriched_description(
|
||||
bug_report="Error message",
|
||||
)
|
||||
|
||||
self.assertNotIn("DESCRIPTION:", result)
|
||||
self.assertNotIn("ACCESS:", result)
|
||||
self.assertIn("<b>BUG REPORT:</b>", result)
|
||||
self.assertIn("Error message", result)
|
||||
|
||||
def test_access_and_bug_report(self):
|
||||
"""Test with access and bug report fields filled (no description)."""
|
||||
result = build_enriched_description(
|
||||
access="https://link.com",
|
||||
bug_report="Error message",
|
||||
)
|
||||
|
||||
self.assertNotIn("DESCRIPTION:", result)
|
||||
self.assertIn("<b>ACCESS:</b>", result)
|
||||
self.assertIn("https://link.com", result)
|
||||
self.assertIn("<b>BUG REPORT:</b>", result)
|
||||
self.assertIn("Error message", result)
|
||||
|
||||
def test_empty(self):
|
||||
"""Test with no fields filled."""
|
||||
result = build_enriched_description()
|
||||
|
||||
self.assertEqual(result, "")
|
||||
|
||||
def test_html_structure(self):
|
||||
"""Test that the HTML structure is correctly formatted with line breaks."""
|
||||
result = build_enriched_description(
|
||||
small_description="Desc",
|
||||
access="Link",
|
||||
bug_report="Error",
|
||||
)
|
||||
|
||||
# Check that sections are separated by double line breaks
|
||||
self.assertIn("<br/><br/><b>ACCESS:</b>", result)
|
||||
self.assertIn("<br/><br/><b>BUG REPORT:</b>", result)
|
||||
@@ -15,10 +15,9 @@
|
||||
name="small_description"
|
||||
style="min-height: 120px"
|
||||
required="True"
|
||||
placeholder="Be precise. If there is a bug/error, please describe how to reproduce it"
|
||||
/>
|
||||
</div>
|
||||
<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
|
||||
how to reproduce it</span>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label
|
||||
@@ -31,9 +30,9 @@
|
||||
class="form-control"
|
||||
type="text"
|
||||
name="access"
|
||||
placeholder="Link toward error or additional information"
|
||||
/>
|
||||
</div>
|
||||
<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
|
||||
</div>
|
||||
<div class="form-group">
|
||||
<label
|
||||
@@ -46,11 +45,11 @@
|
||||
class="form-control"
|
||||
name="bug_report"
|
||||
style="min-height: 120px"
|
||||
placeholder="Paste here the complete error message (ex: error code Odoo)"
|
||||
/>
|
||||
</div>
|
||||
<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
|
||||
code Odoo)</span>
|
||||
</div>
|
||||
<div class="mb-3" />
|
||||
</xpath>
|
||||
</template>
|
||||
</odoo>
|
||||
64
helpdesk_portal_ticket_list_defaults/README.md
Normal file
64
helpdesk_portal_ticket_list_defaults/README.md
Normal file
@@ -0,0 +1,64 @@
|
||||
====================================
|
||||
Helpdesk Portal Ticket List Defaults
|
||||
====================================
|
||||
|
||||
Customize default filter, sort and groupby for the helpdesk portal ticket list.
|
||||
|
||||
This module changes the default behavior of the ticket list in the portal:
|
||||
|
||||
- **Default filter**: Shows only open tickets (instead of all tickets)
|
||||
- **Default groupby**: Groups tickets by stage (instead of no grouping)
|
||||
- **Default sort**: By date (unchanged, but now overridable)
|
||||
|
||||
It also adds an "Open" filter option that wasn't available in the base module.
|
||||
|
||||
# Extending
|
||||
|
||||
Other modules can easily override the defaults by inheriting the controller
|
||||
and overriding the dedicated methods:
|
||||
|
||||
```python
|
||||
from odoo.addons.helpdesk_portal_ticket_list_defaults.controllers.main import (
|
||||
CustomerPortalHelpdeskDefaults,
|
||||
)
|
||||
|
||||
|
||||
class MyCustomDefaults(CustomerPortalHelpdeskDefaults):
|
||||
|
||||
def _ticket_get_default_filterby(self):
|
||||
return "all" # Show all tickets by default
|
||||
|
||||
def _ticket_get_default_groupby(self):
|
||||
return "category" # Group by category instead of stage
|
||||
```
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_portal_ticket_list_defaults`.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
None yet.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_.
|
||||
In case of trouble, please check there if your issue has already been reported.
|
||||
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
## Contributors
|
||||
|
||||
- Stéphan Sainléger
|
||||
|
||||
## Funders
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
- Elabore (https://elabore.coop)
|
||||
|
||||
## Maintainer
|
||||
|
||||
This module is maintained by Elabore.
|
||||
3
helpdesk_portal_ticket_list_defaults/__init__.py
Normal file
3
helpdesk_portal_ticket_list_defaults/__init__.py
Normal file
@@ -0,0 +1,3 @@
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from . import controllers
|
||||
20
helpdesk_portal_ticket_list_defaults/__manifest__.py
Normal file
20
helpdesk_portal_ticket_list_defaults/__manifest__.py
Normal file
@@ -0,0 +1,20 @@
|
||||
# Copyright 2024 Joris Scampucci (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
{
|
||||
"name": "Helpdesk Portal Ticket List Defaults",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Joris Scampucci",
|
||||
"license": "AGPL-3",
|
||||
"category": "Helpdesk",
|
||||
"summary": "Customize default filter, sort and groupby for portal ticket list.",
|
||||
"depends": [
|
||||
"helpdesk_mgmt",
|
||||
],
|
||||
"data": [],
|
||||
"installable": True,
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -0,0 +1,3 @@
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from . import main
|
||||
@@ -1,3 +1,6 @@
|
||||
# Copyright 2024 Joris Scampucci (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
from collections import OrderedDict
|
||||
from operator import itemgetter
|
||||
|
||||
@@ -6,19 +9,44 @@ from odoo.http import request
|
||||
from odoo.osv.expression import AND
|
||||
from odoo.tools import groupby as groupbyelem
|
||||
|
||||
from odoo.addons.portal.controllers.portal import CustomerPortal
|
||||
from odoo.addons.helpdesk_mgmt.controllers.myaccount import CustomerPortalHelpdesk
|
||||
from odoo.addons.portal.controllers.portal import pager as portal_pager
|
||||
|
||||
|
||||
class CustomerPortalHelpdesk(CustomerPortal):
|
||||
_inherit = "helpdesk_mgmt.myaccount"
|
||||
class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
|
||||
"""Customize default values for ticket list filters in portal."""
|
||||
|
||||
@http.route(
|
||||
["/my/tickets", "/my/tickets/page/<int:page>"],
|
||||
type="http",
|
||||
auth="user",
|
||||
website=True,
|
||||
)
|
||||
def _ticket_get_default_sortby(self):
|
||||
"""Return default sort field. Override to customize."""
|
||||
return "date"
|
||||
|
||||
def _ticket_get_default_filterby(self):
|
||||
"""Return default filter key. Override to customize."""
|
||||
return "open"
|
||||
|
||||
def _ticket_get_default_groupby(self):
|
||||
"""Return default groupby field. Override to customize."""
|
||||
return "stage"
|
||||
|
||||
def _ticket_get_searchbar_filters(self):
|
||||
"""Return available filters for ticket list.
|
||||
|
||||
Extends OCA filters with an 'open' filter.
|
||||
Override to add more custom filters.
|
||||
"""
|
||||
filters = {
|
||||
"all": {"label": _("All"), "domain": []},
|
||||
"open": {"label": _("Open"), "domain": [("closed", "=", False)]},
|
||||
}
|
||||
# Add stage filters like OCA does
|
||||
for stage in request.env["helpdesk.ticket.stage"].search([]):
|
||||
filters[str(stage.id)] = {
|
||||
"label": stage.name,
|
||||
"domain": [("stage_id", "=", stage.id)],
|
||||
}
|
||||
return filters
|
||||
|
||||
@http.route()
|
||||
def portal_my_tickets(
|
||||
self,
|
||||
page=1,
|
||||
@@ -32,46 +60,35 @@ class CustomerPortalHelpdesk(CustomerPortal):
|
||||
**kw,
|
||||
):
|
||||
HelpdeskTicket = request.env["helpdesk.ticket"]
|
||||
# Avoid error if the user does not have access.
|
||||
if not HelpdeskTicket.check_access_rights("read", raise_exception=False):
|
||||
if not HelpdeskTicket.has_access("read"):
|
||||
return request.redirect("/my")
|
||||
|
||||
values = self._prepare_portal_layout_values()
|
||||
|
||||
searchbar_sortings = self._ticket_get_searchbar_sortings()
|
||||
searchbar_sortings = dict(
|
||||
sorted(
|
||||
self._ticket_get_searchbar_sortings().items(),
|
||||
key=lambda item: item[1]["sequence"],
|
||||
)
|
||||
)
|
||||
|
||||
searchbar_filters = {
|
||||
"all": {"label": _("All"), "domain": []},
|
||||
"closed": {"label": _("Ouvert"), "domain": [("closed", "=", False)]},
|
||||
}
|
||||
for stage in request.env["helpdesk.ticket.stage"].search([]):
|
||||
searchbar_filters[str(stage.id)] = {
|
||||
"label": stage.name,
|
||||
"domain": [("stage_id", "=", stage.id)],
|
||||
}
|
||||
|
||||
searchbar_filters = self._ticket_get_searchbar_filters()
|
||||
searchbar_inputs = self._ticket_get_searchbar_inputs()
|
||||
searchbar_groupby = self._ticket_get_searchbar_groupby()
|
||||
|
||||
# Apply defaults
|
||||
if not sortby:
|
||||
sortby = "date"
|
||||
sortby = self._ticket_get_default_sortby()
|
||||
order = searchbar_sortings[sortby]["order"]
|
||||
|
||||
if not filterby:
|
||||
filterby = "closed"
|
||||
filterby = self._ticket_get_default_filterby()
|
||||
domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
|
||||
|
||||
if not groupby:
|
||||
groupby = "stage"
|
||||
groupby = self._ticket_get_default_groupby()
|
||||
|
||||
if date_begin and date_end:
|
||||
domain += [
|
||||
domain = domain + [
|
||||
("create_date", ">", date_begin),
|
||||
("create_date", "<=", date_end),
|
||||
]
|
||||
@@ -79,7 +96,7 @@ class CustomerPortalHelpdesk(CustomerPortal):
|
||||
if not search_in:
|
||||
search_in = "all"
|
||||
if search:
|
||||
domain += self._ticket_get_search_domain(search_in, search)
|
||||
domain = domain + self._ticket_get_search_domain(search_in, search)
|
||||
|
||||
domain = AND(
|
||||
[
|
||||
@@ -88,9 +105,7 @@ class CustomerPortalHelpdesk(CustomerPortal):
|
||||
]
|
||||
)
|
||||
|
||||
# count for pager
|
||||
ticket_count = HelpdeskTicket.search_count(domain)
|
||||
# pager
|
||||
pager = portal_pager(
|
||||
url="/my/tickets",
|
||||
url_args={
|
||||
@@ -120,7 +135,8 @@ class CustomerPortalHelpdesk(CustomerPortal):
|
||||
group = groupby_mapping.get(groupby)
|
||||
if group:
|
||||
grouped_tickets = [
|
||||
request.env["helpdesk.ticket"].concat(*g) for k, g in groupbyelem(tickets, itemgetter(group))
|
||||
request.env["helpdesk.ticket"].concat(*g)
|
||||
for k, g in groupbyelem(tickets, itemgetter(group))
|
||||
]
|
||||
elif tickets:
|
||||
grouped_tickets = [tickets]
|
||||
@@ -2,12 +2,32 @@
|
||||
helpdesk_portal_ticket_priority_form
|
||||
====================================
|
||||
|
||||
Add fieds in ticket creation portal form for priority.
|
||||
Add priority field and display in the helpdesk portal.
|
||||
|
||||
This module extends the helpdesk portal to:
|
||||
|
||||
- Add a priority selector in the ticket creation form
|
||||
- Display a 3-star priority widget in the ticket list
|
||||
- Display the priority widget in the ticket detail page sidebar (after the ticket number)
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_portal_ticket_enriched_description_form`.
|
||||
`helpdesk_portal_ticket_priority_form`.
|
||||
|
||||
# Configuration
|
||||
|
||||
No configuration is required. The priority field and widgets are automatically
|
||||
available once the module is installed.
|
||||
|
||||
# Usage
|
||||
|
||||
- **Ticket creation**: When creating a new ticket from the portal, users can
|
||||
select a priority level from a dropdown.
|
||||
- **Ticket list**: The priority is displayed as a 3-star widget in the tickets
|
||||
list view.
|
||||
- **Ticket detail**: The priority widget is shown in the sidebar, just below
|
||||
the ticket number.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
@@ -15,7 +35,7 @@ None yet.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_ticket_priority_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -48,9 +48,10 @@
|
||||
<!-- Ticket portal page -->
|
||||
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
|
||||
<xpath expr="//h5/div/span" position="before">
|
||||
<t
|
||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
||||
<xpath expr="//h2[@t-field='ticket.number']" position="after">
|
||||
<div class="mt-2">
|
||||
<t t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
||||
</div>
|
||||
</xpath>
|
||||
</template>
|
||||
</odoo>
|
||||
</odoo>
|
||||
|
||||
@@ -2,7 +2,23 @@
|
||||
helpdesk_portal_timesheet
|
||||
=========================
|
||||
|
||||
Show ticket timesheets in portal view
|
||||
Show ticket timesheets in portal view.
|
||||
|
||||
This module extends the ``helpdesk_mgmt_timesheet`` module by displaying
|
||||
timesheet entries directly on the portal ticket detail page. It provides:
|
||||
|
||||
* A "Timesheets" section on the ticket portal page showing all logged time
|
||||
entries.
|
||||
* A table displaying for each timesheet line:
|
||||
|
||||
* Date
|
||||
* Employee name
|
||||
* Description
|
||||
* Time spent (in hours or days depending on the company UoM setting)
|
||||
|
||||
* A footer row showing the total time spent on the ticket.
|
||||
* Automatic filtering of timesheet lines marked as "excluded from sale order"
|
||||
(using the ``sale_timesheet_line_exclude`` module).
|
||||
|
||||
Installation
|
||||
============
|
||||
@@ -10,6 +26,13 @@ Installation
|
||||
Use Odoo normal module installation procedure to install
|
||||
``helpdesk_portal_timesheet``.
|
||||
|
||||
This module depends on:
|
||||
|
||||
* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
|
||||
tickets.
|
||||
* ``sale_timesheet_line_exclude``: provides the ability to exclude timesheet
|
||||
lines from sale orders (excluded lines are not shown in the portal).
|
||||
|
||||
Known issues / Roadmap
|
||||
======================
|
||||
|
||||
@@ -18,7 +41,7 @@ None yet.
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
@@ -29,13 +52,14 @@ Credits
|
||||
Contributors
|
||||
------------
|
||||
|
||||
* `Elabore <mailto:contact@elabore.coop>`
|
||||
* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
|
||||
* Elabore - `Email <mailto:contact@elabore.coop>`_
|
||||
* Laetitia Da Costa - `Email <mailto:laetitia.dacosta@elabore.coop>`_
|
||||
|
||||
Funders
|
||||
-------
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
* Elabore (https://elabore.coop)
|
||||
|
||||
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_timesheet",
|
||||
"version": "16.0.1.0.1",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Elabore",
|
||||
|
||||
@@ -47,9 +47,10 @@
|
||||
</tfoot>
|
||||
</table>
|
||||
</template>
|
||||
|
||||
<!-- Inheritance to display timesheets on the ticket portal page -->
|
||||
<template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
|
||||
<xpath expr="//t[@t-set='card_body']" position="inside">
|
||||
<xpath expr="//div[@id='card_body']" position="inside">
|
||||
<div class="container mt-4" t-if="ticket.timesheet_ids">
|
||||
<hr class="mt-4 mb-1"/>
|
||||
<h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>
|
||||
|
||||
@@ -4,12 +4,35 @@ helpdesk_request_type
|
||||
|
||||
Add request type field in helpdesk ticket.
|
||||
|
||||
This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type"
|
||||
concept to categorize tickets. It provides:
|
||||
|
||||
* A new ``helpdesk.request.type`` model to define request types with a name and
|
||||
a sequence for ordering.
|
||||
* A ``request_type_id`` field on helpdesk tickets.
|
||||
* Backend views integration:
|
||||
|
||||
* Form view: selection widget displayed before tags.
|
||||
* Kanban view: request type displayed as a badge.
|
||||
* List view: optional column after the assigned user.
|
||||
* Search view: filter and group by request type.
|
||||
|
||||
* Portal integration:
|
||||
|
||||
* Request type displayed on the ticket detail page.
|
||||
* Request type selection when creating a new ticket from the portal.
|
||||
|
||||
* A configuration menu to manage request types (Helpdesk > Configuration >
|
||||
Request Types) with drag-and-drop ordering.
|
||||
|
||||
Installation
|
||||
============
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
``helpdesk_request_type``.
|
||||
|
||||
This module depends on ``helpdesk_mgmt`` which must be abailable.
|
||||
|
||||
Known issues / Roadmap
|
||||
======================
|
||||
|
||||
@@ -18,7 +41,7 @@ None yet.
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_request_type",
|
||||
"version": "16.0.1.0.1",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -2,20 +2,20 @@
|
||||
<odoo>
|
||||
|
||||
<record id="helpdesk_request_type_view_tree" model="ir.ui.view">
|
||||
<field name="name">helpdesk.request.type.view.tree</field>
|
||||
<field name="name">helpdesk.request.type.view.list</field>
|
||||
<field name="model">helpdesk.request.type</field>
|
||||
<field name="arch" type="xml">
|
||||
<tree string="Request Types" editable="top" default_order="sequence">
|
||||
<list editable="top" default_order="sequence">
|
||||
<field name="sequence" widget="handle" />
|
||||
<field name="name" />
|
||||
</tree>
|
||||
</list>
|
||||
</field>
|
||||
</record>
|
||||
|
||||
<record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
|
||||
<field name="name">Request Types</field>
|
||||
<field name="res_model">helpdesk.request.type</field>
|
||||
<field name="view_mode">tree</field>
|
||||
<field name="view_mode">list</field>
|
||||
</record>
|
||||
|
||||
<menuitem
|
||||
|
||||
@@ -26,7 +26,7 @@
|
||||
</record>
|
||||
|
||||
<record id="ticket_view_tree_request_type" model="ir.ui.view">
|
||||
<field name="name">helpdesk.ticket.tree.request.type</field>
|
||||
<field name="name">helpdesk.ticket.list.request.type</field>
|
||||
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
|
||||
<field name="model">helpdesk.ticket</field>
|
||||
<field name="arch" type="xml">
|
||||
|
||||
@@ -1,8 +1,8 @@
|
||||
<?xml version="1.0" encoding="utf-8"?>
|
||||
<odoo>
|
||||
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
|
||||
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
|
||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" >
|
||||
<xpath expr="//div[@t-if='ticket.category_id']" position="after">
|
||||
<div t-if="ticket.request_type_id">
|
||||
<strong>Request type:</strong>
|
||||
<span t-field="ticket.request_type_id" />
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_ticket_task_domain",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
|
||||
@@ -2,12 +2,32 @@
|
||||
helpdesk_timesheet_exclude_from_sale_order
|
||||
==========================================
|
||||
|
||||
Add exclude_from_sale_order field in ticket's timesheets
|
||||
Add exclude_from_sale_order field in ticket's timesheets.
|
||||
|
||||
This module is a glue module that bridges the ``sale_timesheet_line_exclude``
|
||||
functionality with the helpdesk ticket timesheet view. It provides:
|
||||
|
||||
* The ``exclude_from_sale_order`` checkbox displayed on each timesheet line
|
||||
in the helpdesk ticket form view.
|
||||
* Allows users to mark specific timesheet entries as excluded from invoicing
|
||||
directly from the ticket, without having to navigate to the timesheet or
|
||||
project views.
|
||||
|
||||
This is particularly useful when some time spent on a ticket should not be
|
||||
billed to the customer (e.g., internal investigation, training, goodwill
|
||||
gestures).
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_timesheet_exclude_from_sale_order`.
|
||||
``helpdesk_timesheet_exclude_from_sale_order``.
|
||||
|
||||
This module depends on:
|
||||
|
||||
* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
|
||||
tickets.
|
||||
* ``sale_timesheet_line_exclude``: provides the ``exclude_from_sale_order``
|
||||
field on timesheet lines.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
@@ -15,7 +35,7 @@ None yet.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_timesheet_exclude_from_sale_order",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "18.0.1.0.0",
|
||||
"summary": "Exclude tickets from sale timesheets",
|
||||
"author": "Boris Gallet, Elabore Coop",
|
||||
"website": "https://elabore.coop",
|
||||
|
||||
@@ -2,14 +2,35 @@
|
||||
helpdesk_transfer_timesheet_to_task
|
||||
===================================
|
||||
|
||||
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
|
||||
Exception : the timesheet is not transfered to the task linked to the ticket if
|
||||
it has already been invoiced (timesheet_invoice_id != False).
|
||||
Automatically transfer timesheets from a ticket to its linked task.
|
||||
|
||||
This module extends the ``helpdesk_mgmt_timesheet`` module by automatically
|
||||
transferring timesheet entries when a task is linked to a ticket. It provides:
|
||||
|
||||
* An onchange handler on the ``task_id`` field of helpdesk tickets.
|
||||
* When a task is linked to a ticket, all timesheets from the ticket are
|
||||
automatically assigned to the task.
|
||||
* Protection against double invoicing: timesheets that have already been
|
||||
invoiced (i.e., have a ``timesheet_invoice_id``) are NOT transferred to the
|
||||
task and remain on the ticket.
|
||||
|
||||
This is particularly useful when a ticket is converted to a task and you want
|
||||
to keep the time tracking history on the task for project management and
|
||||
invoicing purposes.
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_transfer_timesheets_to_task`.
|
||||
``helpdesk_transfer_timesheet_to_task``.
|
||||
|
||||
This module depends on:
|
||||
|
||||
* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
|
||||
* ``helpdesk_mgmt_project``: provides the link between tickets and projects
|
||||
(including the ``task_id`` field on tickets).
|
||||
* ``helpdesk_mgmt_timesheet``: provides timesheet functionality on tickets.
|
||||
* ``sale_timesheet``: provides the invoicing link on timesheets
|
||||
(``timesheet_invoice_id`` field).
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
@@ -17,7 +38,7 @@ None.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
@@ -2,7 +2,7 @@
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_transfer_timesheet_to_task",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
|
||||
@@ -2,22 +2,23 @@ from odoo.tests.common import TransactionCase
|
||||
|
||||
|
||||
class TestHelpdeskTicket(TransactionCase):
|
||||
@classmethod
|
||||
def setUpClass(cls):
|
||||
super().setUpClass()
|
||||
cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
|
||||
cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
|
||||
cls.ProjectTask = cls.env["project.task"]
|
||||
cls.AccountAnalyticLine = cls.env["account.analytic.line"]
|
||||
cls.AccountMove = cls.env["account.move"]
|
||||
cls.Project = cls.env["project.project"]
|
||||
|
||||
def setUp(self):
|
||||
super(TestHelpdeskTicket, self).setUp()
|
||||
self.HelpdeskTicket = self.env["helpdesk.ticket"]
|
||||
self.ProjectTask = self.env["project.task"]
|
||||
self.AccountAnalyticLine = self.env["account.analytic.line"]
|
||||
self.AccountMove = self.env["account.move"]
|
||||
self.Project = self.env["project.project"]
|
||||
|
||||
self.project = self.Project.create(
|
||||
cls.project = cls.Project.create(
|
||||
{"name": "Test project", "allow_timesheets": True}
|
||||
)
|
||||
self.analytic_account = self.project.analytic_account_id
|
||||
cls.analytic_account = cls.project.analytic_account_id
|
||||
# Create a sample task
|
||||
self.task = self.ProjectTask.create(
|
||||
{"name": "Sample Task", "project_id": self.project.id}
|
||||
cls.task = cls.ProjectTask.create(
|
||||
{"name": "Sample Task", "project_id": cls.project.id}
|
||||
)
|
||||
|
||||
def test_timesheet_added_to_linked_task(self):
|
||||
|
||||
@@ -3,8 +3,23 @@ helpdesk_user_default_ticket_team
|
||||
=================================
|
||||
|
||||
Automate ticket team attribution when ticket created by portal user.
|
||||
- configure default team on portal user form view
|
||||
- assign automatically the new tickets to the team configured in the user's profile.
|
||||
|
||||
This module extends the ``helpdesk_mgmt`` module by allowing to configure a
|
||||
default helpdesk team per user. It provides:
|
||||
|
||||
* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
|
||||
the Preferences tab.
|
||||
* Automatic team assignment when a ticket is created:
|
||||
|
||||
* If the ticket has no team assigned and has a linked partner.
|
||||
* The module looks up the portal user associated with the partner.
|
||||
* If the user has a default helpdesk team configured, it is automatically
|
||||
assigned to the ticket.
|
||||
* If the assigned team has a default project, the ticket is also linked to
|
||||
that project.
|
||||
|
||||
This is particularly useful for multi-company or multi-team environments where
|
||||
portal users should always have their tickets routed to a specific team.
|
||||
|
||||
Installation
|
||||
============
|
||||
@@ -12,6 +27,11 @@ Installation
|
||||
Use Odoo normal module installation procedure to install
|
||||
``helpdesk_user_default_ticket_team``.
|
||||
|
||||
This module depends on:
|
||||
|
||||
* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
|
||||
* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
|
||||
|
||||
Known issues / Roadmap
|
||||
======================
|
||||
|
||||
@@ -20,7 +40,7 @@ None yet.
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
|
||||
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
@@ -31,12 +51,13 @@ Credits
|
||||
Contributors
|
||||
------------
|
||||
|
||||
* Stéphan Sainléger
|
||||
* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
|
||||
|
||||
Funders
|
||||
-------
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
* Elabore (https://elabore.coop)
|
||||
|
||||
|
||||
|
||||
@@ -1,3 +1,2 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import models
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_user_default_ticket_team",
|
||||
"version": "16.0.1.1.0",
|
||||
"version": "18.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,4 +1,5 @@
|
||||
from odoo import api, fields, models, tools
|
||||
from odoo import api, models
|
||||
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@@ -1,6 +1,9 @@
|
||||
from odoo import _, api, fields, models
|
||||
from odoo import fields, models
|
||||
|
||||
|
||||
class Users(models.Model):
|
||||
_inherit = "res.users"
|
||||
|
||||
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
|
||||
default_helpdesk_ticket_team_id = fields.Many2one(
|
||||
"helpdesk.ticket.team", string="Default Helpdesk Team"
|
||||
)
|
||||
|
||||
Reference in New Issue
Block a user