[MIG] helpdesk_timesheet_exclude_from_sale_order: migrate to 18.0

this add-on comes from add-on helpdesk_portal_ticket_custom in v16.0
which has been refactorized.

.editorconfig

@@ -0,0 +1,20 @@
+# Configuration for known file extensions
+[*.{css,js,json,less,md,py,rst,sass,scss,xml,yaml,yml}]
+charset = utf-8
+end_of_line = lf
+indent_size = 4
+indent_style = space
+insert_final_newline = true
+trim_trailing_whitespace = true
+
+[*.{json,yml,yaml,rst,md}]
+indent_size = 2
+
+# Do not configure editor for libs and autogenerated content
+[{*/static/{lib,src/lib}/**,*/static/description/index.html,*/readme/../README.rst}]
+charset = unset
+end_of_line = unset
+indent_size = unset
+indent_style = unset
+insert_final_newline = false
+trim_trailing_whitespace = false

.eslintrc.yml

@@ -0,0 +1,188 @@
+env:
+  browser: true
+  es6: true
+
+# See https://github.com/OCA/odoo-community.org/issues/37#issuecomment-470686449
+parserOptions:
+  ecmaVersion: 2019
+
+overrides:
+  - files:
+      - "**/*.esm.js"
+    parserOptions:
+      sourceType: module
+
+# Globals available in Odoo that shouldn't produce errorings
+globals:
+  _: readonly
+  $: readonly
+  fuzzy: readonly
+  jQuery: readonly
+  moment: readonly
+  odoo: readonly
+  openerp: readonly
+  owl: readonly
+  luxon: readonly
+
+# Styling is handled by Prettier, so we only need to enable AST rules;
+# see https://github.com/OCA/maintainer-quality-tools/pull/618#issuecomment-558576890
+rules:
+  accessor-pairs: warn
+  array-callback-return: warn
+  callback-return: warn
+  capitalized-comments:
+    - warn
+    - always
+    - ignoreConsecutiveComments: true
+      ignoreInlineComments: true
+  complexity:
+    - warn
+    - 15
+  constructor-super: warn
+  dot-notation: warn
+  eqeqeq: warn
+  global-require: warn
+  handle-callback-err: warn
+  id-blacklist: warn
+  id-match: warn
+  init-declarations: error
+  max-depth: warn
+  max-nested-callbacks: warn
+  max-statements-per-line: warn
+  no-alert: warn
+  no-array-constructor: warn
+  no-caller: warn
+  no-case-declarations: warn
+  no-class-assign: warn
+  no-cond-assign: error
+  no-const-assign: error
+  no-constant-condition: warn
+  no-control-regex: warn
+  no-debugger: error
+  no-delete-var: warn
+  no-div-regex: warn
+  no-dupe-args: error
+  no-dupe-class-members: error
+  no-dupe-keys: error
+  no-duplicate-case: error
+  no-duplicate-imports: error
+  no-else-return: warn
+  no-empty-character-class: warn
+  no-empty-function: error
+  no-empty-pattern: error
+  no-empty: warn
+  no-eq-null: error
+  no-eval: error
+  no-ex-assign: error
+  no-extend-native: warn
+  no-extra-bind: warn
+  no-extra-boolean-cast: warn
+  no-extra-label: warn
+  no-fallthrough: warn
+  no-func-assign: error
+  no-global-assign: error
+  no-implicit-coercion:
+    - warn
+    - allow: ["~"]
+  no-implicit-globals: warn
+  no-implied-eval: warn
+  no-inline-comments: warn
+  no-inner-declarations: warn
+  no-invalid-regexp: warn
+  no-irregular-whitespace: warn
+  no-iterator: warn
+  no-label-var: warn
+  no-labels: warn
+  no-lone-blocks: warn
+  no-lonely-if: error
+  no-mixed-requires: error
+  no-multi-str: warn
+  no-native-reassign: error
+  no-negated-condition: warn
+  no-negated-in-lhs: error
+  no-new-func: warn
+  no-new-object: warn
+  no-new-require: warn
+  no-new-symbol: warn
+  no-new-wrappers: warn
+  no-new: warn
+  no-obj-calls: warn
+  no-octal-escape: warn
+  no-octal: warn
+  no-param-reassign: warn
+  no-path-concat: warn
+  no-process-env: warn
+  no-process-exit: warn
+  no-proto: warn
+  no-prototype-builtins: warn
+  no-redeclare: warn
+  no-regex-spaces: warn
+  no-restricted-globals: warn
+  no-restricted-imports: warn
+  no-restricted-modules: warn
+  no-restricted-syntax: warn
+  no-return-assign: error
+  no-script-url: warn
+  no-self-assign: warn
+  no-self-compare: warn
+  no-sequences: warn
+  no-shadow-restricted-names: warn
+  no-shadow: warn
+  no-sparse-arrays: warn
+  no-sync: warn
+  no-this-before-super: warn
+  no-throw-literal: warn
+  no-undef-init: warn
+  no-undef: error
+  no-unmodified-loop-condition: warn
+  no-unneeded-ternary: error
+  no-unreachable: error
+  no-unsafe-finally: error
+  no-unused-expressions: error
+  no-unused-labels: error
+  no-unused-vars: error
+  no-use-before-define: error
+  no-useless-call: warn
+  no-useless-computed-key: warn
+  no-useless-concat: warn
+  no-useless-constructor: warn
+  no-useless-escape: warn
+  no-useless-rename: warn
+  no-void: warn
+  no-with: warn
+  operator-assignment: [error, always]
+  prefer-const: warn
+  radix: warn
+  require-yield: warn
+  sort-imports: warn
+  spaced-comment: [error, always]
+  strict: [error, function]
+  use-isnan: error
+  valid-jsdoc:
+    - warn
+    - prefer:
+        arg: param
+        argument: param
+        augments: extends
+        constructor: class
+        exception: throws
+        func: function
+        method: function
+        prop: property
+        return: returns
+        virtual: abstract
+        yield: yields
+      preferType:
+        array: Array
+        bool: Boolean
+        boolean: Boolean
+        number: Number
+        object: Object
+        str: String
+        string: String
+      requireParamDescription: false
+      requireReturn: false
+      requireReturnDescription: false
+      requireReturnType: false
+  valid-typeof: warn
+  yoda: warn

.gitea/workflows/pre-commit.yml

@@ -0,0 +1,42 @@
+name: pre-commit
+
+on:
+  pull_request:
+    branches:
+      - "16.0*"
+
+jobs:
+  pre-commit:
+    runs-on: ubuntu-22.04
+    steps:
+      - uses: actions/checkout@v4
+      - uses: actions/setup-python@v5
+        with:
+          python-version: "3.11"
+      - name: Get python version
+        run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
+      # - uses: actions/cache@v4
+      #   with:
+      #     path: ~/.cache/pre-commit
+      #     key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
+      - name: Install pre-commit
+        run: pip install pre-commit
+      - name: Run pre-commit
+        run: pre-commit run --all-files --show-diff-on-failure --color=always
+        env:
+          # Consider valid a PR that changes README fragments but doesn't
+          # change the README.rst file itself. It's not really a problem
+          # because the bot will update it anyway after merge. This way, we
+          # lower the barrier for functional contributors that want to fix the
+          # readme fragments, while still letting developers get README
+          # auto-generated (which also helps functionals when using runboat).
+          # DOCS https://pre-commit.com/#temporarily-disabling-hooks
+          SKIP: oca-gen-addon-readme
+      - name: Check that all files generated by pre-commit are in git
+        run: |
+          newfiles="$(git ls-files --others --exclude-from=.gitignore)"
+          if [ "$newfiles" != "" ] ; then
+              echo "Please check-in the following files:"
+              echo "$newfiles"
+              exit 1
+          fi

.pre-commit-config.yaml

@@ -0,0 +1,150 @@
+exclude: |
+  (?x)
+  # NOT INSTALLABLE ADDONS
+  # END NOT INSTALLABLE ADDONS
+  # Files and folders generated by bots, to avoid loops
+  ^setup/|/static/description/index\.html$|
+  # We don't want to mess with tool-generated files
+  .svg$|/tests/([^/]+/)?cassettes/|^.copier-answers.yml$|^.github/|^eslint.config.cjs|^prettier.config.cjs|
+  # Maybe reactivate this when all README files include prettier ignore tags?
+  ^README\.md$|
+  # Library files can have extraneous formatting (even minimized)
+  /static/(src/)?lib/|
+  # Repos using Sphinx to generate docs don't need prettying
+  ^docs/_templates/.*\.html$|
+  # Don't bother non-technical authors with formatting issues in docs
+  readme/.*\.(rst|md)$|
+  # Ignore build and dist directories in addons
+  /build/|/dist/|
+  # Ignore test files in addons
+  /tests/samples/.*|
+  # You don't usually want a bot to modify your legal texts
+  (LICENSE.*|COPYING.*)
+default_language_version:
+  python: python3
+  node: "16.17.0"
+repos:
+  - repo: local
+    hooks:
+      # These files are most likely copier diff rejection junks; if found,
+      # review them manually, fix the problem (if needed) and remove them
+      - id: forbidden-files
+        name: forbidden files
+        entry: found forbidden files; remove them
+        language: fail
+        files: "\\.rej$"
+      - id: en-po-files
+        name: en.po files cannot exist
+        entry: found a en.po file
+        language: fail
+        files: '[a-zA-Z0-9_]*/i18n/en\.po$'
+  - repo: https://github.com/oca/maintainer-tools
+    rev: f9b919b9868143135a9c9cb03021089cabba8223
+    hooks:
+      # update the NOT INSTALLABLE ADDONS section above
+      - id: oca-update-pre-commit-excluded-addons
+      - id: oca-fix-manifest-website
+        entry:
+          bash -c 'oca-fix-manifest-website "https://git.elabore.coop/elabore/$(basename
+          $(git rev-parse --show-toplevel))"'
+      - id: oca-gen-addon-readme
+        entry:
+          bash -c 'oca-gen-addon-readme 
+          --addons-dir=. 
+          --branch=$(git symbolic-ref
+          refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
+          --repo-name=$(basename $(git rev-parse --show-toplevel))
+          --org-name="Elabore"
+          --if-source-changed --keep-source-digest'
+
+  - repo: https://github.com/OCA/odoo-pre-commit-hooks
+    rev: v0.1.4
+    hooks:
+      - id: oca-checks-odoo-module
+      - id: oca-checks-po
+        args:
+          - --disable=po-pretty-format
+  - repo: local
+    hooks:
+      - id: prettier
+        name: prettier (with plugin-xml)
+        entry: prettier
+        args:
+          - --write
+          - --list-different
+          - --ignore-unknown
+        types: [text]
+        files: \.(css|htm|html|js|json|jsx|less|md|scss|toml|ts|xml|yaml|yml)$
+        language: node
+        additional_dependencies:
+          - "prettier@2.7.1"
+          - "@prettier/plugin-xml@2.2.0"
+  - repo: local
+    hooks:
+      - id: eslint
+        name: eslint
+        entry: eslint
+        args:
+          - --color
+          - --fix
+        verbose: true
+        types: [javascript]
+        language: node
+        additional_dependencies:
+          - "eslint@8.24.0"
+          - "eslint-plugin-jsdoc@"
+  - repo: https://github.com/pre-commit/pre-commit-hooks
+    rev: v5.0.0
+    hooks:
+      - id: trailing-whitespace
+        # exclude autogenerated files
+        exclude: /README\.rst$|\.pot?$
+      - id: end-of-file-fixer
+        # exclude autogenerated files
+        exclude: /README\.rst$|\.pot?$
+      - id: debug-statements
+      - id: fix-encoding-pragma
+        args: ["--remove"]
+      - id: check-case-conflict
+      - id: check-docstring-first
+      - id: check-executables-have-shebangs
+      - id: check-merge-conflict
+        # exclude files where underlines are not distinguishable from merge conflicts
+        exclude: /README\.rst$|^docs/.*\.rst$
+      - id: check-symlinks
+      - id: check-xml
+      - id: mixed-line-ending
+        args: ["--fix=lf"]
+  - repo: https://github.com/PyCQA/docformatter
+    rev: v1.7.7
+    hooks:
+      - id: docformatter
+        args: [
+            "--in-place", # modify the files
+            "--recursive", # run on all the files
+            "--wrap-summaries",
+            "88", # max length of 1st line
+            "--wrap-descriptions",
+            "88", # max length of other lines
+            "--pre-summary-newline", # new line before a long summary
+            "--make-summary-multi-line", # force summary on multilines
+          ]
+        additional_dependencies: ["tomli"] # if Python <3.11
+  - repo: https://github.com/astral-sh/ruff-pre-commit
+    rev: v0.12.0
+    hooks:
+      - id: ruff
+        args: [--fix, --exit-non-zero-on-fix]
+      - id: ruff-format
+  - repo: https://github.com/OCA/pylint-odoo
+    rev: v9.1.3
+    hooks:
+      - id: pylint_odoo
+        name: pylint with optional checks
+        args:
+          - --rcfile=.pylintrc
+          - --exit-zero
+        verbose: true
+      - id: pylint_odoo
+        args:
+          - --rcfile=.pylintrc-mandatory

.prettierrc.yml

@@ -0,0 +1,8 @@
+# Defaults for all prettier-supported languages.
+# Prettier will complete this with settings from .editorconfig file.
+bracketSpacing: false
+printWidth: 88
+proseWrap: always
+semi: true
+trailingComma: "es5"
+xmlWhitespaceSensitivity: "strict"

.pylintrc

@@ -0,0 +1,123 @@
+
+
+[MASTER]
+load-plugins=pylint_odoo
+score=n
+
+[ODOOLINT]
+readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
+manifest-required-authors=Elabore
+manifest-required-keys=license
+manifest-deprecated-keys=description,active
+license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
+valid-odoo-versions=16.0
+
+[MESSAGES CONTROL]
+disable=all
+
+# This .pylintrc contains optional AND mandatory checks and is meant to be
+# loaded in an IDE to have it check everything, in the hope this will make
+# optional checks more visible to contributors who otherwise never look at a
+# green travis to see optional checks that failed.
+# .pylintrc-mandatory containing only mandatory checks is used the pre-commit
+# config as a blocking check.
+
+enable=anomalous-backslash-in-string,
+    api-one-deprecated,
+    api-one-multi-together,
+    assignment-from-none,
+    attribute-deprecated,
+    class-camelcase,
+    dangerous-default-value,
+    dangerous-view-replace-wo-priority,
+    development-status-allowed,
+    duplicate-id-csv,
+    duplicate-key,
+    duplicate-xml-fields,
+    duplicate-xml-record-id,
+    eval-referenced,
+    eval-used,
+    incoherent-interpreter-exec-perm,
+    license-allowed,
+    manifest-author-string,
+    manifest-deprecated-key,
+    manifest-required-author,
+    manifest-required-key,
+    manifest-version-format,
+    method-compute,
+    method-inverse,
+    method-required-super,
+    method-search,
+    openerp-exception-warning,
+    pointless-statement,
+    pointless-string-statement,
+    print-used,
+    redundant-keyword-arg,
+    redundant-modulename-xml,
+    reimported,
+    relative-import,
+    return-in-init,
+    rst-syntax-error,
+    sql-injection,
+    too-few-format-args,
+    translation-field,
+    translation-required,
+    unreachable,
+    use-vim-comment,
+    wrong-tabs-instead-of-spaces,
+    xml-syntax-error,
+    attribute-string-redundant,
+    character-not-valid-in-resource-link,
+    consider-merging-classes-inherited,
+    context-overridden,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    dangerous-qweb-replace-wo-priority,
+    deprecated-data-xml-node,
+    deprecated-openerp-xml-node,
+    duplicate-po-message-definition,
+    except-pass,
+    file-not-used,
+    invalid-commit,
+    manifest-maintainers-list,
+    missing-newline-extrafiles,
+    missing-readme,
+    missing-return,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    po-msgstr-variables,
+    po-syntax-error,
+    renamed-field-parameter,
+    resource-not-exist,
+    str-format-used,
+    test-folder-imported,
+    translation-contains-variable,
+    translation-positional-used,
+    unnecessary-utf8-coding-comment,
+    website-manifest-key-not-valid-uri,
+    xml-attribute-translatable,
+    xml-deprecated-qweb-directive,
+    xml-deprecated-tree-attribute,
+    external-request-timeout,
+    # messages that do not cause the lint step to fail
+    consider-merging-classes-inherited,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    deprecated-module,
+    file-not-used,
+    invalid-commit,
+    missing-manifest-dependency,
+    missing-newline-extrafiles,
+    missing-readme,
+    no-utf8-coding-comment,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    redefined-builtin,
+    too-complex,
+    unnecessary-utf8-coding-comment
+
+
+[REPORTS]
+msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
+output-format=colorized
+reports=no

.pylintrc-mandatory

@@ -0,0 +1,98 @@
+
+[MASTER]
+load-plugins=pylint_odoo
+score=n
+
+[ODOOLINT]
+readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
+manifest-required-authors=Elabore
+manifest-required-keys=license
+manifest-deprecated-keys=description,active
+license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
+valid-odoo-versions=16.0
+
+[MESSAGES CONTROL]
+disable=all
+
+enable=anomalous-backslash-in-string,
+    api-one-deprecated,
+    api-one-multi-together,
+    assignment-from-none,
+    attribute-deprecated,
+    class-camelcase,
+    dangerous-default-value,
+    dangerous-view-replace-wo-priority,
+    development-status-allowed,
+    duplicate-id-csv,
+    duplicate-key,
+    duplicate-xml-fields,
+    duplicate-xml-record-id,
+    eval-referenced,
+    eval-used,
+    incoherent-interpreter-exec-perm,
+    license-allowed,
+    manifest-author-string,
+    manifest-deprecated-key,
+    manifest-required-author,
+    manifest-required-key,
+    manifest-version-format,
+    method-compute,
+    method-inverse,
+    method-required-super,
+    method-search,
+    openerp-exception-warning,
+    pointless-statement,
+    pointless-string-statement,
+    print-used,
+    redundant-keyword-arg,
+    redundant-modulename-xml,
+    reimported,
+    relative-import,
+    return-in-init,
+    rst-syntax-error,
+    sql-injection,
+    too-few-format-args,
+    translation-field,
+    translation-required,
+    unreachable,
+    use-vim-comment,
+    wrong-tabs-instead-of-spaces,
+    xml-syntax-error,
+    attribute-string-redundant,
+    character-not-valid-in-resource-link,
+    consider-merging-classes-inherited,
+    context-overridden,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    dangerous-qweb-replace-wo-priority,
+    deprecated-data-xml-node,
+    deprecated-openerp-xml-node,
+    duplicate-po-message-definition,
+    except-pass,
+    file-not-used,
+    invalid-commit,
+    manifest-maintainers-list,
+    missing-newline-extrafiles,
+    missing-readme,
+    missing-return,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    po-msgstr-variables,
+    po-syntax-error,
+    renamed-field-parameter,
+    resource-not-exist,
+    str-format-used,
+    test-folder-imported,
+    translation-contains-variable,
+    translation-positional-used,
+    unnecessary-utf8-coding-comment,
+    website-manifest-key-not-valid-uri,
+    xml-attribute-translatable,
+    xml-deprecated-qweb-directive,
+    xml-deprecated-tree-attribute,
+    external-request-timeout
+
+[REPORTS]
+msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
+output-format=colorized
+reports=no

.ruff.toml

@@ -0,0 +1,31 @@
+
+target-version = "py310"
+fix = true
+
+[lint]
+extend-select = [
+    "B",
+    "C90",
+    "E501",  # line too long (default 88)
+    "I",  # isort
+    "UP",  # pyupgrade
+]
+extend-safe-fixes = ["UP008"]
+exclude = ["setup/*"]
+
+[format]
+exclude = ["setup/*"]
+
+[lint.per-file-ignores]
+"__init__.py" = ["F401", "I001"]  # ignore unused and unsorted imports in __init__.py
+"__manifest__.py" = ["B018"]  # useless expression
+
+[lint.isort]
+section-order = ["future", "standard-library", "third-party", "odoo", "odoo-addons", "first-party", "local-folder"]
+
+[lint.isort.sections]
+"odoo" = ["odoo"]
+"odoo-addons" = ["odoo.addons"]
+
+[lint.mccabe]
+max-complexity = 16

helpdesk_convert_ticket_to_task/README.md

@@ -3,15 +3,46 @@ helpdesk_convert_ticket_to_task
 ===============================
 
 This module aims to convert a ticket into a task.
-For this, it adds a button in the ticket view "Convert to task".
 
-It automatically fills up many fields (check the function button_convert_to_task for details)
+It adds a "Convert to task" button in the ticket form view (in the button box).
+When clicked, a confirmation dialog appears, then the conversion process:
+
+* Creates a new task with the following fields copied from the ticket:
+
+  * Name
+  * Description
+  * Project
+  * Assigned user
+  * Partner
+  * Priority
+
+* Matches the task's service and request type based on the ticket's category
+  and request type (by name matching).
+* Copies all chatter messages and their attachments to the new task.
+* Copies all attachments from the ticket to the task.
+* Copies all followers (subscribers) to the new task.
+* Posts a message in the new task's chatter with a link to the original ticket.
+* Posts a message in the ticket's chatter with a link to the new task.
+* Archives the ticket and links it to the new task.
+* Transfers all timesheets from the ticket to the task.
+* Redirects the user to the newly created task form.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
 `helpdesk_convert_ticket_to_task`.
 
+This module depends on:
+
+* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
+* `helpdesk_mgmt_project`: provides the link between tickets and projects.
+* `helpdesk_request_type`: provides the request type field on tickets.
+* `project_request_data`: provides the service and request type fields on tasks.
+* `project_task_add_very_high`: provides extended priority values (2 and 3) on
+  tasks to match ticket priorities.
+* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
+  functionality from ticket to task.
+
 # Known issues / Roadmap
 
 A current limitation is that one task can be linked to many tickets.
@@ -20,7 +51,7 @@ but are not updated when the linked tickets are updated.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_convert_ticket_to_task/__manifest__.py

@@ -2,7 +2,7 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_convert_ticket_to_task",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Quentin Mondot",

helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py

@@ -1,4 +1,7 @@
-from odoo import _, models, api
+from markupsafe import Markup
+
+from odoo import _, api, models
+
 
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"
@@ -7,42 +10,41 @@ class HelpdeskTicket(models.Model):
         user_ids = [self.user_id.id]
         task_service_id, request_type_id = self._match_task_service_and_request_type(
             ticket_category_id=self.category_id.id,
-            ticket_request_type_id=self.request_type_id.id
+            ticket_request_type_id=self.request_type_id.id,
         )
 
-        task = self.env["project.task"].create({
+        task = self.env["project.task"].create(
-            "name": self.name,
+            {
-            "description": self.description,
+                "name": self.name,
-            "project_id": self.project_id.id,
+                "description": self.description,
-            "user_ids": user_ids,
+                "project_id": self.project_id.id,
-            "partner_id": self.partner_id.id,
+                "user_ids": user_ids,
-            "service_id": task_service_id,
+                "partner_id": self.partner_id.id,
-            "request_type_id": request_type_id,
+                "service_id": task_service_id,
-            "priority": self.priority
+                "request_type_id": request_type_id,
-        })
+                "priority": self.priority,
+            }
+        )
 
         # copy chatter
         for msg in reversed(self.message_ids):
-            msg.copy({
+            msg.copy({"model": "project.task", "res_id": task.id})
-                'model': 'project.task',
-                'res_id': task.id
-            })
 
             # copy attachments inserted in the messages
             for attach in msg.attachment_ids:
-                attach.copy({
+                attach.copy(
-                    'res_model': 'project.task',
+                    {
-                    'res_id': task.id,
+                        "res_model": "project.task",
-                    'res_name': task.name
+                        "res_id": task.id,
-                })
+                        "res_name": task.name,
+                    }
+                )
 
         # copy attachments not added in a message
         for attachment in self.attachment_ids:
-            attachment.copy({
+            attachment.copy(
-                'res_model': 'project.task',
+                {"res_model": "project.task", "res_id": task.id, "res_name": task.name}
-                'res_id': task.id,
+            )
-                'res_name': task.name
-            })
 
         # copy subscribers
         task.message_subscribe(partner_ids=self.message_partner_ids.ids)
@@ -50,25 +52,26 @@ class HelpdeskTicket(models.Model):
         # warn (in the chatter) that the task is a copy
         base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
         ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
-        task_message = _(
+        task_message = Markup(
-            "This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
+            _(
-            ticket_url=ticket_url
+                "This task has been converted from a ticket. You can find the "
-        )
+                "original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>."
+            )
+        ) % {"ticket_url": ticket_url}
         task.message_post(body=task_message)
 
         # warn (in the chatter) that the ticket has been converted
         task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
-        ticket_message = _(
+        ticket_message = Markup(
-            "This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
+            _(
-            task_url=task_url
+                "This ticket has been converted into a task. You can find it "
-        )
+                "<a href='%(task_url)s' target='_blank'>on this link</a>."
+            )
+        ) % {"task_url": task_url}
         self.message_post(body=ticket_message)
 
         # archive the ticket
-        self.write({
+        self.write({"active": False, "task_id": task.id})
-            "active": False,
-            "task_id": task.id
-        })
         # transfer timesheets from ticket to task
         self._onchange_task_id()
 
@@ -81,23 +84,23 @@ class HelpdeskTicket(models.Model):
         }
 
     def _match_task_service_and_request_type(
-            self,
+        self, ticket_category_id: int, ticket_request_type_id: int
-            ticket_category_id: int,
-            ticket_request_type_id: int
     ) -> tuple[int, int]:
         """
         This function permits to match the task service_id and request_type from the ticket category and request type
         """
         helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
-            [("id", "=", ticket_category_id)],
+            [("id", "=", ticket_category_id)], limit=1
-            limit=1
+        )
+        task_service = self.env["task.service"].search(
+            [("name", "=", helpdesk_ticket_category.name)]
         )
-        task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
 
         helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
-            [("id", "=", ticket_request_type_id)],
+            [("id", "=", ticket_request_type_id)], limit=1
-            limit=1
+        )
+        task_request_type = self.env["request.type"].search(
+            [("name", "=", helpdesk_ticket_request_type.name)]
         )
-        task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
 
         return task_service.id, task_request_type.id

helpdesk_portal_ticket_enriched_description_form/README.md

@@ -2,20 +2,38 @@
 helpdesk_portal_ticket_enriched_description_form
 ================================================
 
-Add fieds in ticket creation portal form to enrich description content.
+Add fields in ticket creation portal form to enrich description content.
+
+This module extends the ``helpdesk_mgmt`` portal ticket creation form by
+replacing the single description field with three structured fields:
+
+* **Description**: Main description of the issue or request, with a placeholder
+  guiding the user to be precise and describe how to reproduce any bug/error.
+* **Access**: Optional field for providing a link toward the error or additional
+  information.
+* **Bug report**: Optional field to paste the complete error message (e.g., Odoo
+  error code).
+
+When the ticket is submitted, these three fields are automatically concatenated
+into a single formatted HTML description with labeled sections (DESCRIPTION,
+ACCESS, BUG REPORT).
+
 Installation
 ============
 
 Use Odoo normal module installation procedure to install
 `helpdesk_portal_ticket_enriched_description_form`.
 
+This module depends on ``helpdesk_mgmt`` which must be available.
+
 # Known issues / Roadmap
 
 None yet.
+
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_portal_ticket_enriched_description_form/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_ticket_enriched_description_form",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_portal_ticket_enriched_description_form/controllers/main.py

@@ -1,24 +1,52 @@
-import odoo.http as http
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
 from odoo import _
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
 
+def build_enriched_description(small_description=None, access=None, bug_report=None):
+    """
+    Build a formatted HTML description from the enriched form fields.
+
+    :param small_description: Main description of the issue
+    :param access: Link or access information
+    :param bug_report: Error message or bug report details
+    :return: Formatted HTML string
+    """
+    description = ""
+    if small_description:
+        description = "<b>%s</b><br/>%s" % (_("DESCRIPTION:"), small_description)
+    if access:
+        description = "%s<br/><br/><b>%s</b><br/>%s" % (
+            description,
+            _("ACCESS:"),
+            access,
+        )
+    if bug_report:
+        description = "%s<br/><br/><b>%s</b><br/>%s" % (
+            description,
+            _("BUG REPORT:"),
+            bug_report,
+        )
+    return description
+
+
 class HelpdeskTicketControllerDescription(HelpdeskTicketController):
     def _prepare_submit_ticket_vals(self, **kw):
+        # Pop enriched fields and build description BEFORE calling super
+        # to avoid parent's plaintext2html(kw.get("description")) crashing on None
+        small_description = kw.pop("small_description", None)
+        access = kw.pop("access", None)
+        bug_report = kw.pop("bug_report", None)
+        description = build_enriched_description(
+            small_description=small_description,
+            access=access,
+            bug_report=bug_report,
+        )
+        # Set description in kw for parent, using a placeholder to avoid
+        # plaintext2html issues - we'll overwrite the result anyway
+        kw["description"] = ""
         res = super()._prepare_submit_ticket_vals(**kw)
-        description = ""
+        res["description"] = description
-        if kw.get("small_description", False):
-            description = (
-                description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
-            )
-            del kw["small_description"]
-        if kw.get("access", False):
-            description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
-            del kw["access"]
-        if kw.get("bug_report", False):
-            description = (
-                description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
-            )
-            del kw["bug_report"]
-        res.update({"description": description})
         return res

helpdesk_portal_ticket_enriched_description_form/i18n/fr.po

@@ -4,44 +4,18 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 16.0\n"
+"Project-Id-Version: Odoo Server 18.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-07-08 12:26+0000\n"
+"POT-Creation-Date: 2026-03-17 14:30+0000\n"
-"PO-Revision-Date: 2025-07-08 12:26+0000\n"
+"PO-Revision-Date: 2026-03-17 14:30+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
+"Language: fr\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
-"                    how to reproduce it</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
-"                    comment la reproduire.</span>"
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
-"information</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
-"complémentaires</span>"
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
-"                    code Odoo)</span>"
-msgstr ""
-"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
-"                    d'erreur Odoo)</span>"
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -54,6 +28,11 @@ msgstr "ACCÈS :"
 msgid "Access"
 msgstr "Accès"
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
+msgstr "Soyez précis. Si vous avez une erreur, merci de décrire comment la reproduire."
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -76,4 +55,14 @@ msgstr "DESCRIPTION :"
 #. module: helpdesk_portal_ticket_enriched_description_form
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
-msgstr ""
+msgstr "Description"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Link toward error or additional information"
+msgstr "Lien vers l'erreur ou des informations complémentaires"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Paste here the complete error message (ex: error code Odoo)"
+msgstr "Copier ici le message d'erreur complet (ex: code d'erreur Odoo)"

helpdesk_portal_ticket_enriched_description_form/i18n/helpdesk_portal_ticket_enriched_description_form.pot

@@ -4,10 +4,10 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 16.0\n"
+"Project-Id-Version: Odoo Server 18.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2025-07-08 12:29+0000\n"
+"POT-Creation-Date: 2026-03-17 14:30+0000\n"
-"PO-Revision-Date: 2025-07-08 12:29+0000\n"
+"PO-Revision-Date: 2026-03-17 14:30+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
 "MIME-Version: 1.0\n"
@@ -15,27 +15,6 @@ msgstr ""
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
-"                    how to reproduce it</span>"
-msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
-"information</span>"
-msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid ""
-"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
-"                    code Odoo)</span>"
-msgstr ""
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -48,6 +27,11 @@ msgstr ""
 msgid "Access"
 msgstr ""
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
+msgstr ""
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -70,4 +54,14 @@ msgstr ""
 #. module: helpdesk_portal_ticket_enriched_description_form
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
-msgstr ""
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Link toward error or additional information"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Paste here the complete error message (ex: error code Odoo)"
+msgstr ""

helpdesk_portal_ticket_enriched_description_form/tests/__init__.py

@@ -0,0 +1,4 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import test_controller

helpdesk_portal_ticket_enriched_description_form/tests/test_controller.py

@@ -0,0 +1,116 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from odoo.tests.common import TransactionCase, tagged
+
+from ..controllers.main import build_enriched_description
+
+
+@tagged("post_install", "-at_install")
+class TestBuildEnrichedDescription(TransactionCase):
+    """Test cases for the build_enriched_description utility function."""
+
+    def test_all_fields(self):
+        """Test that all three fields are correctly concatenated."""
+        result = build_enriched_description(
+            small_description="This is the main description",
+            access="https://example.com/error",
+            bug_report="Error 500: Internal Server Error",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("This is the main description", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://example.com/error", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error 500: Internal Server Error", result)
+
+    def test_description_only(self):
+        """Test with only the description field filled."""
+        result = build_enriched_description(
+            small_description="Only description provided",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Only description provided", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_description_and_access(self):
+        """Test with description and access fields filled."""
+        result = build_enriched_description(
+            small_description="Description text",
+            access="https://link.com",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Description text", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_description_and_bug_report(self):
+        """Test with description and bug report fields filled."""
+        result = build_enriched_description(
+            small_description="Description text",
+            bug_report="Traceback error here",
+        )
+
+        self.assertIn("<b>DESCRIPTION:</b>", result)
+        self.assertIn("Description text", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Traceback error here", result)
+
+    def test_access_only(self):
+        """Test with only the access field filled."""
+        result = build_enriched_description(
+            access="https://link.com",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertNotIn("BUG REPORT:", result)
+
+    def test_bug_report_only(self):
+        """Test with only the bug report field filled."""
+        result = build_enriched_description(
+            bug_report="Error message",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertNotIn("ACCESS:", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error message", result)
+
+    def test_access_and_bug_report(self):
+        """Test with access and bug report fields filled (no description)."""
+        result = build_enriched_description(
+            access="https://link.com",
+            bug_report="Error message",
+        )
+
+        self.assertNotIn("DESCRIPTION:", result)
+        self.assertIn("<b>ACCESS:</b>", result)
+        self.assertIn("https://link.com", result)
+        self.assertIn("<b>BUG REPORT:</b>", result)
+        self.assertIn("Error message", result)
+
+    def test_empty(self):
+        """Test with no fields filled."""
+        result = build_enriched_description()
+
+        self.assertEqual(result, "")
+
+    def test_html_structure(self):
+        """Test that the HTML structure is correctly formatted with line breaks."""
+        result = build_enriched_description(
+            small_description="Desc",
+            access="Link",
+            bug_report="Error",
+        )
+
+        # Check that sections are separated by double line breaks
+        self.assertIn("<br/><br/><b>ACCESS:</b>", result)
+        self.assertIn("<br/><br/><b>BUG REPORT:</b>", result)

helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml

@@ -15,10 +15,9 @@
                         name="small_description"
                         style="min-height: 120px"
                         required="True"
+                        placeholder="Be precise. If there is a bug/error, please describe how to reproduce it"
                     />
                 </div>
-                <span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
-                    how to reproduce it</span>
             </div>
             <div class="form-group">
                 <label
@@ -31,9 +30,9 @@
                         class="form-control"
                         type="text"
                         name="access"
+                        placeholder="Link toward error or additional information"
                     />
                 </div>
-                <span class="col-md-7 col-sm-8">Link toward error or additional information</span>
             </div>
             <div class="form-group">
                 <label
@@ -46,11 +45,11 @@
                         class="form-control"
                         name="bug_report"
                         style="min-height: 120px"
+                        placeholder="Paste here the complete error message (ex: error code Odoo)"
                     />
                 </div>
-                <span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
-                    code Odoo)</span>
             </div>
+            <div class="mb-3" />
         </xpath>
     </template>
 </odoo>

helpdesk_portal_ticket_list_defaults/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_list_defaults/README.md

@@ -0,0 +1,64 @@
+====================================
+Helpdesk Portal Ticket List Defaults
+====================================
+
+Customize default filter, sort and groupby for the helpdesk portal ticket list.
+
+This module changes the default behavior of the ticket list in the portal:
+
+- **Default filter**: Shows only open tickets (instead of all tickets)
+- **Default groupby**: Groups tickets by stage (instead of no grouping)
+- **Default sort**: By date (unchanged, but now overridable)
+
+It also adds an "Open" filter option that wasn't available in the base module.
+
+# Extending
+
+Other modules can easily override the defaults by inheriting the controller
+and overriding the dedicated methods:
+
+```python
+from odoo.addons.helpdesk_portal_ticket_list_defaults.controllers.main import (
+    CustomerPortalHelpdeskDefaults,
+)
+
+
+class MyCustomDefaults(CustomerPortalHelpdeskDefaults):
+
+    def _ticket_get_default_filterby(self):
+        return "all"  # Show all tickets by default
+
+    def _ticket_get_default_groupby(self):
+        return "category"  # Group by category instead of stage
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_portal_ticket_list_defaults`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Stéphan Sainléger
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_list_defaults/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import controllers

helpdesk_portal_ticket_list_defaults/__manifest__.py

@@ -0,0 +1,20 @@
+# Copyright 2024 Joris Scampucci (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Portal Ticket List Defaults",
+    "version": "18.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Joris Scampucci",
+    "license": "AGPL-3",
+    "category": "Helpdesk",
+    "summary": "Customize default filter, sort and groupby for portal ticket list.",
+    "depends": [
+        "helpdesk_mgmt",
+    ],
+    "data": [],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_list_defaults/controllers/__init__.py

@@ -0,0 +1,3 @@
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from . import main

helpdesk_portal_ticket_list_defaults/controllers/main.py

@@ -0,0 +1,165 @@
+# Copyright 2024 Joris Scampucci (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+from collections import OrderedDict
+from operator import itemgetter
+
+from odoo import _, http
+from odoo.http import request
+from odoo.osv.expression import AND
+from odoo.tools import groupby as groupbyelem
+
+from odoo.addons.helpdesk_mgmt.controllers.myaccount import CustomerPortalHelpdesk
+from odoo.addons.portal.controllers.portal import pager as portal_pager
+
+
+class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
+    """Customize default values for ticket list filters in portal."""
+
+    def _ticket_get_default_sortby(self):
+        """Return default sort field. Override to customize."""
+        return "date"
+
+    def _ticket_get_default_filterby(self):
+        """Return default filter key. Override to customize."""
+        return "open"
+
+    def _ticket_get_default_groupby(self):
+        """Return default groupby field. Override to customize."""
+        return "stage"
+
+    def _ticket_get_searchbar_filters(self):
+        """Return available filters for ticket list.
+
+        Extends OCA filters with an 'open' filter.
+        Override to add more custom filters.
+        """
+        filters = {
+            "all": {"label": _("All"), "domain": []},
+            "open": {"label": _("Open"), "domain": [("closed", "=", False)]},
+        }
+        # Add stage filters like OCA does
+        for stage in request.env["helpdesk.ticket.stage"].search([]):
+            filters[str(stage.id)] = {
+                "label": stage.name,
+                "domain": [("stage_id", "=", stage.id)],
+            }
+        return filters
+
+    @http.route()
+    def portal_my_tickets(
+        self,
+        page=1,
+        date_begin=None,
+        date_end=None,
+        sortby=None,
+        filterby=None,
+        search=None,
+        search_in=None,
+        groupby=None,
+        **kw,
+    ):
+        HelpdeskTicket = request.env["helpdesk.ticket"]
+        if not HelpdeskTicket.has_access("read"):
+            return request.redirect("/my")
+
+        values = self._prepare_portal_layout_values()
+
+        searchbar_sortings = dict(
+            sorted(
+                self._ticket_get_searchbar_sortings().items(),
+                key=lambda item: item[1]["sequence"],
+            )
+        )
+        searchbar_filters = self._ticket_get_searchbar_filters()
+        searchbar_inputs = self._ticket_get_searchbar_inputs()
+        searchbar_groupby = self._ticket_get_searchbar_groupby()
+
+        # Apply defaults
+        if not sortby:
+            sortby = self._ticket_get_default_sortby()
+        order = searchbar_sortings[sortby]["order"]
+
+        if not filterby:
+            filterby = self._ticket_get_default_filterby()
+        domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
+
+        if not groupby:
+            groupby = self._ticket_get_default_groupby()
+
+        if date_begin and date_end:
+            domain = domain + [
+                ("create_date", ">", date_begin),
+                ("create_date", "<=", date_end),
+            ]
+
+        if not search_in:
+            search_in = "all"
+        if search:
+            domain = domain + self._ticket_get_search_domain(search_in, search)
+
+        domain = AND(
+            [
+                domain,
+                request.env["ir.rule"]._compute_domain(HelpdeskTicket._name, "read"),
+            ]
+        )
+
+        ticket_count = HelpdeskTicket.search_count(domain)
+        pager = portal_pager(
+            url="/my/tickets",
+            url_args={
+                "date_begin": date_begin,
+                "date_end": date_end,
+                "sortby": sortby,
+                "filterby": filterby,
+                "groupby": groupby,
+                "search": search,
+                "search_in": search_in,
+            },
+            total=ticket_count,
+            page=page,
+            step=self._items_per_page,
+        )
+
+        order = self._ticket_get_order(order, groupby)
+        tickets = HelpdeskTicket.search(
+            domain,
+            order=order,
+            limit=self._items_per_page,
+            offset=pager["offset"],
+        )
+        request.session["my_tickets_history"] = tickets.ids[:100]
+
+        groupby_mapping = self._ticket_get_groupby_mapping()
+        group = groupby_mapping.get(groupby)
+        if group:
+            grouped_tickets = [
+                request.env["helpdesk.ticket"].concat(*g)
+                for k, g in groupbyelem(tickets, itemgetter(group))
+            ]
+        elif tickets:
+            grouped_tickets = [tickets]
+        else:
+            grouped_tickets = []
+
+        values.update(
+            {
+                "date": date_begin,
+                "date_end": date_end,
+                "grouped_tickets": grouped_tickets,
+                "page_name": "ticket",
+                "default_url": "/my/tickets",
+                "pager": pager,
+                "searchbar_sortings": searchbar_sortings,
+                "searchbar_groupby": searchbar_groupby,
+                "searchbar_inputs": searchbar_inputs,
+                "search_in": search_in,
+                "search": search,
+                "sortby": sortby,
+                "groupby": groupby,
+                "searchbar_filters": OrderedDict(sorted(searchbar_filters.items())),
+                "filterby": filterby,
+            }
+        )
+        return request.render("helpdesk_mgmt.portal_my_tickets", values)

helpdesk_portal_ticket_priority_form/README.md

@@ -2,12 +2,32 @@
 helpdesk_portal_ticket_priority_form
 ====================================
 
-Add fieds in ticket creation portal form for priority.
+Add priority field and display in the helpdesk portal.
+
+This module extends the helpdesk portal to:
+
+- Add a priority selector in the ticket creation form
+- Display a 3-star priority widget in the ticket list
+- Display the priority widget in the ticket detail page sidebar (after the ticket number)
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_portal_ticket_enriched_description_form`.
+`helpdesk_portal_ticket_priority_form`.
+
+# Configuration
+
+No configuration is required. The priority field and widgets are automatically
+available once the module is installed.
+
+# Usage
+
+- **Ticket creation**: When creating a new ticket from the portal, users can
+  select a priority level from a dropdown.
+- **Ticket list**: The priority is displayed as a 3-star widget in the tickets
+  list view.
+- **Ticket detail**: The priority widget is shown in the sidebar, just below
+  the ticket number.
 
 # Known issues / Roadmap
 
@@ -15,7 +35,7 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_portal_ticket_priority_form/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_ticket_priority_form",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml

@@ -48,9 +48,10 @@
     <!-- Ticket portal page -->
     <template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
         inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
-        <xpath expr="//h5/div/span" position="before">
+        <xpath expr="//h2[@t-field='ticket.number']" position="after">
-            <t
+            <div class="mt-2">
-                t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
+                <t t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
+            </div>
         </xpath>
     </template>
-</odoo>
+</odoo>

helpdesk_portal_timesheet/README.rst

@@ -2,7 +2,23 @@
 helpdesk_portal_timesheet
 =========================
 
-Show ticket timesheets in portal view
+Show ticket timesheets in portal view.
+
+This module extends the ``helpdesk_mgmt_timesheet`` module by displaying
+timesheet entries directly on the portal ticket detail page. It provides:
+
+* A "Timesheets" section on the ticket portal page showing all logged time
+  entries.
+* A table displaying for each timesheet line:
+
+  * Date
+  * Employee name
+  * Description
+  * Time spent (in hours or days depending on the company UoM setting)
+
+* A footer row showing the total time spent on the ticket.
+* Automatic filtering of timesheet lines marked as "excluded from sale order"
+  (using the ``sale_timesheet_line_exclude`` module).
 
 Installation
 ============
@@ -10,6 +26,13 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_portal_timesheet``.
 
+This module depends on:
+
+* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
+  tickets.
+* ``sale_timesheet_line_exclude``: provides the ability to exclude timesheet
+  lines from sale orders (excluded lines are not shown in the portal).
+
 Known issues / Roadmap
 ======================
 
@@ -18,7 +41,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -29,13 +52,14 @@ Credits
 Contributors
 ------------
 
-* `Elabore <mailto:contact@elabore.coop>`
+* Elabore - `Email <mailto:contact@elabore.coop>`_
-* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
+* Laetitia Da Costa - `Email <mailto:laetitia.dacosta@elabore.coop>`_
 
 Funders
 -------
 
 The development of this module has been financially supported by:
+
 * Elabore (https://elabore.coop)
 
 

helpdesk_portal_timesheet/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_timesheet",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Elabore",
@@ -12,7 +12,8 @@
     "summary": "Show ticket timesheets in portal view",
     # any module necessary for this one to work correctly
     "depends": [
-        "helpdesk_mgmt_timesheet","sale_timesheet_line_exclude",
+        "helpdesk_mgmt_timesheet",
+        "sale_timesheet_line_exclude",
     ],
     "qweb": [],
     "external_dependencies": {
@@ -31,4 +32,4 @@
     # and independently installed.  Used for synergetic or glue modules.
     "auto_install": False,
     "application": False,
-}
+}

helpdesk_portal_timesheet/views/ticket_timesheet_portal_templates.xml

@@ -33,7 +33,7 @@
                 <tr>
                     <th colspan="3"></th>
                     <th class="text-end">
-                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
+                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.filtered(lambda t: not t.exclude_from_sale_order).mapped('unit_amount')), 2) or 0.0"></t>
                         <div t-if="is_uom_day">
                             <strong>Days Spent:</strong>
                             <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
@@ -47,9 +47,10 @@
             </tfoot>
         </table>
     </template>
+
     <!-- Inheritance to display timesheets on the ticket portal page -->
     <template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
-        <xpath expr="//t[@t-set='card_body']" position="inside">
+        <xpath expr="//div[@id='card_body']" position="inside">
             <div class="container mt-4" t-if="ticket.timesheet_ids">
                 <hr class="mt-4 mb-1"/>
                 <h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>

helpdesk_request_type/README.rst

@@ -4,12 +4,35 @@ helpdesk_request_type
 
 Add request type field in helpdesk ticket.
 
+This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type"
+concept to categorize tickets. It provides:
+
+* A new ``helpdesk.request.type`` model to define request types with a name and
+  a sequence for ordering.
+* A ``request_type_id`` field on helpdesk tickets.
+* Backend views integration:
+
+  * Form view: selection widget displayed before tags.
+  * Kanban view: request type displayed as a badge.
+  * List view: optional column after the assigned user.
+  * Search view: filter and group by request type.
+
+* Portal integration:
+
+  * Request type displayed on the ticket detail page.
+  * Request type selection when creating a new ticket from the portal.
+
+* A configuration menu to manage request types (Helpdesk > Configuration >
+  Request Types) with drag-and-drop ordering.
+
 Installation
 ============
 
 Use Odoo normal module installation procedure to install
 ``helpdesk_request_type``.
 
+This module depends on ``helpdesk_mgmt`` which must be abailable.
+
 Known issues / Roadmap
 ======================
 
@@ -18,7 +41,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_request_type/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_request_type",
-    "version": "16.0.1.0.1",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_request_type/views/helpdesk_request_type.xml

@@ -2,20 +2,20 @@
 <odoo>
 
     <record id="helpdesk_request_type_view_tree" model="ir.ui.view">
-        <field name="name">helpdesk.request.type.view.tree</field>
+        <field name="name">helpdesk.request.type.view.list</field>
         <field name="model">helpdesk.request.type</field>
         <field name="arch" type="xml">
-            <tree string="Request Types" editable="top" default_order="sequence">
+            <list editable="top" default_order="sequence">
                 <field name="sequence" widget="handle" />
                 <field name="name" />
-            </tree>
+            </list>
         </field>
     </record>
 
     <record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
         <field name="name">Request Types</field>
         <field name="res_model">helpdesk.request.type</field>
-        <field name="view_mode">tree</field>
+        <field name="view_mode">list</field>
     </record>
 
     <menuitem

helpdesk_request_type/views/helpdesk_ticket.xml

@@ -26,7 +26,7 @@
     </record>
 
     <record id="ticket_view_tree_request_type" model="ir.ui.view">
-        <field name="name">helpdesk.ticket.tree.request.type</field>
+        <field name="name">helpdesk.ticket.list.request.type</field>
         <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
         <field name="model">helpdesk.ticket</field>
         <field name="arch" type="xml">

helpdesk_request_type/views/helpdesk_ticket_templates.xml

@@ -1,8 +1,8 @@
 <?xml version="1.0" encoding="utf-8"?>
 <odoo>
     <template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
-        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" >
-        <xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
+        <xpath expr="//div[@t-if='ticket.category_id']" position="after">
             <div t-if="ticket.request_type_id">
                 <strong>Request type:</strong>
                 <span t-field="ticket.request_type_id" />

helpdesk_ticket_task_domain/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_ticket_task_domain/README.md

@@ -0,0 +1,36 @@
+===========================
+helpdesk_ticket_task_domain
+===========================
+
+This module adjusts the domain applied to task field in order to limit
+selection to tasks in any of unfolded stages.
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_ticket_task_domain`.
+
+# Known issues / Roadmap
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_ticket_task_domain/__manifest__.py

@@ -0,0 +1,20 @@
+# Copyright 2025 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_ticket_task_domain",
+    "version": "18.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module adjusts the domain applied to task field in order to limit "
+               "selection to tasks in any of unfolded stages.",
+    "depends": ["helpdesk_mgmt_project"],
+    "data": [
+        "views/ticket_view_form_task_domain.xml"
+    ],
+    "installable": True,
+    "auto_install": True,
+    "application": False,
+}

helpdesk_ticket_task_domain/views/ticket_view_form_task_domain.xml

@@ -0,0 +1,16 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_task_domain" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.domain</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id' and @domain]" position="attributes">
+                <attribute
+                        name="domain"
+                >[('project_id', '=', project_id),('stage_id.fold', '=', False)]</attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_timesheet_exclude_from_sale_order/README.md

@@ -2,12 +2,32 @@
 helpdesk_timesheet_exclude_from_sale_order
 ==========================================
 
-Add exclude_from_sale_order field in ticket's timesheets
+Add exclude_from_sale_order field in ticket's timesheets.
+
+This module is a glue module that bridges the ``sale_timesheet_line_exclude``
+functionality with the helpdesk ticket timesheet view. It provides:
+
+* The ``exclude_from_sale_order`` checkbox displayed on each timesheet line
+  in the helpdesk ticket form view.
+* Allows users to mark specific timesheet entries as excluded from invoicing
+  directly from the ticket, without having to navigate to the timesheet or
+  project views.
+
+This is particularly useful when some time spent on a ticket should not be
+billed to the customer (e.g., internal investigation, training, goodwill
+gestures).
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_timesheet_exclude_from_sale_order`.
+``helpdesk_timesheet_exclude_from_sale_order``.
+
+This module depends on:
+
+* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
+  tickets.
+* ``sale_timesheet_line_exclude``: provides the ``exclude_from_sale_order``
+  field on timesheet lines.
 
 # Known issues / Roadmap
 
@@ -15,7 +35,7 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_timesheet_exclude_from_sale_order/__manifest__.py

@@ -2,7 +2,7 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_timesheet_exclude_from_sale_order",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "summary": "Exclude tickets from sale timesheets",
     "author": "Boris Gallet, Elabore Coop",
     "website": "https://elabore.coop",

helpdesk_transfer_timesheet_to_task/README.md

@@ -2,14 +2,35 @@
 helpdesk_transfer_timesheet_to_task
 ===================================
 
-This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
+Automatically transfer timesheets from a ticket to its linked task.
-Exception : the timesheet is not transfered to the task linked to the ticket if
+
-it has already been invoiced (timesheet_invoice_id != False).
+This module extends the ``helpdesk_mgmt_timesheet`` module by automatically
+transferring timesheet entries when a task is linked to a ticket. It provides:
+
+* An onchange handler on the ``task_id`` field of helpdesk tickets.
+* When a task is linked to a ticket, all timesheets from the ticket are
+  automatically assigned to the task.
+* Protection against double invoicing: timesheets that have already been
+  invoiced (i.e., have a ``timesheet_invoice_id``) are NOT transferred to the
+  task and remain on the ticket.
+
+This is particularly useful when a ticket is converted to a task and you want
+to keep the time tracking history on the task for project management and
+invoicing purposes.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_transfer_timesheets_to_task`.
+``helpdesk_transfer_timesheet_to_task``.
+
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects
+  (including the ``task_id`` field on tickets).
+* ``helpdesk_mgmt_timesheet``: provides timesheet functionality on tickets.
+* ``sale_timesheet``: provides the invoicing link on timesheets
+  (``timesheet_invoice_id`` field).
 
 # Known issues / Roadmap
 
@@ -17,7 +38,7 @@ None.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_transfer_timesheet_to_task/__manifest__.py

@@ -2,7 +2,7 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_transfer_timesheet_to_task",
-    "version": "16.0.1.0.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Quentin Mondot",

helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py

@@ -2,22 +2,23 @@ from odoo.tests.common import TransactionCase
 
 
 class TestHelpdeskTicket(TransactionCase):
+    @classmethod
+    def setUpClass(cls):
+        super().setUpClass()
+        cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
+        cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
+        cls.ProjectTask = cls.env["project.task"]
+        cls.AccountAnalyticLine = cls.env["account.analytic.line"]
+        cls.AccountMove = cls.env["account.move"]
+        cls.Project = cls.env["project.project"]
 
-    def setUp(self):
+        cls.project = cls.Project.create(
-        super(TestHelpdeskTicket, self).setUp()
-        self.HelpdeskTicket = self.env["helpdesk.ticket"]
-        self.ProjectTask = self.env["project.task"]
-        self.AccountAnalyticLine = self.env["account.analytic.line"]
-        self.AccountMove = self.env["account.move"]
-        self.Project = self.env["project.project"]
-
-        self.project = self.Project.create(
             {"name": "Test project", "allow_timesheets": True}
         )
-        self.analytic_account = self.project.analytic_account_id
+        cls.analytic_account = cls.project.analytic_account_id
         # Create a sample task
-        self.task = self.ProjectTask.create(
+        cls.task = cls.ProjectTask.create(
-            {"name": "Sample Task", "project_id": self.project.id}
+            {"name": "Sample Task", "project_id": cls.project.id}
         )
 
     def test_timesheet_added_to_linked_task(self):

helpdesk_user_default_ticket_team/README.rst

@@ -3,8 +3,23 @@ helpdesk_user_default_ticket_team
 =================================
 
 Automate ticket team attribution when ticket created by portal user.
-- configure default team on portal user form view
+
-- assign automatically the new tickets to the team configured in the user's profile.
+This module extends the ``helpdesk_mgmt`` module by allowing to configure a
+default helpdesk team per user. It provides:
+
+* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
+  the Preferences tab.
+* Automatic team assignment when a ticket is created:
+
+  * If the ticket has no team assigned and has a linked partner.
+  * The module looks up the portal user associated with the partner.
+  * If the user has a default helpdesk team configured, it is automatically
+    assigned to the ticket.
+  * If the assigned team has a default project, the ticket is also linked to
+    that project.
+
+This is particularly useful for multi-company or multi-team environments where
+portal users should always have their tickets routed to a specific team.
 
 Installation
 ============
@@ -12,6 +27,11 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_user_default_ticket_team``.
 
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
+
 Known issues / Roadmap
 ======================
 
@@ -20,7 +40,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -31,12 +51,13 @@ Credits
 Contributors
 ------------
 
-* Stéphan Sainléger
+* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
 
 Funders
 -------
 
 The development of this module has been financially supported by:
+
 * Elabore (https://elabore.coop)
 
 

helpdesk_user_default_ticket_team/__init__.py

@@ -1,3 +1,2 @@
-# -*- coding: utf-8 -*-
 
 from . import models

helpdesk_user_default_ticket_team/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_user_default_ticket_team",
-    "version": "16.0.1.1.0",
+    "version": "18.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_user_default_ticket_team/models/helpdesk_ticket.py

@@ -1,4 +1,5 @@
-from odoo import  api, fields, models, tools
+from odoo import api, models
+
 
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"

helpdesk_user_default_ticket_team/models/res_users.py

@@ -1,6 +1,9 @@
-from odoo import _, api, fields, models
+from odoo import fields, models
+
 
 class Users(models.Model):
     _inherit = "res.users"
 
-    default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
+    default_helpdesk_ticket_team_id = fields.Many2one(
+        "helpdesk.ticket.team", string="Default Helpdesk Team"
+    )