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helpdesk_create_task_from_ticket/.gitignore
vendored
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helpdesk_create_task_from_ticket/.gitignore
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*.*~
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*pyc
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================================
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helpdesk_create_task_from_ticket
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================================
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This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
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It automatically fills up these tasks fields
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```
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Ticket (helpdesk.ticke) / Tâche (project.task)
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Intitulé (name) --> Titre (name)
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Utilisateur assigné (user_id) --> Assignés (user_ids)
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Projet (project_id) --> Projet (project_id)
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Contact (partner_id) --> Client (partner_id)
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Catégorie (category_id) --> service (service_id)
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Request Type (request_type_id) --> Type de demande (request_type_id)
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Priorité (priority) --> Priorité (priority)
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```
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# Installation
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Use Odoo normal module installation procedure to install
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`helpdesk_create_task_from_ticket`.
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# Known issues / Roadmap
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A current limitation is that one task can be linked to many tickets.
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Thus, the above task fields are filled up at the creation of the task from a ticket form
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but are not updated when the linked tickets are updated.
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# Bug Tracker
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
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trouble, please check there if your issue has already been
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reported. If you spotted it first, help us smashing it by providing a
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detailed and welcomed feedback.
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# Credits
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## Contributors
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- Quentin Mondot
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## Funders
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The development of this module has been financially supported by:
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- Elabore (https://elabore.coop)
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## Maintainer
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This module is maintained by Elabore.
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from . import models
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# Copyright 2024 Quentin Mondot
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
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{
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"name": "helpdesk_create_task_from_ticket",
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"version": "16.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Quentin Mondot",
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"license": "AGPL-3",
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"category": "Tools",
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"summary": "This module enriches task information when creating it from a ticket form.",
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"depends": [
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"base",
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"helpdesk_mgmt",
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"helpdesk_mgmt_project",
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"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
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"project_request_data", # to have the fields service_id and request_type_id in the project.task model
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"project_task_add_very_high" # to have priority values 2 and 3 on tasks
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],
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"data": [
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"views/helpdesk_create_task_from_ticket.xml",
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],
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"installable": True,
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"auto_install": False,
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"application": False,
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}
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from . import project_task
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from odoo import models, api
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class ProjectTask(models.Model):
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"""
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The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create" in the task field of the ticket form
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The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
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"""
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_inherit = "project.task"
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@api.model
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def create(self, vals_list):
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if all(key in self.env.context for key in (
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).create(vals_list)
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return super(ProjectTask, self).create(vals_list)
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def onchange(self, values, field_name, field_onchange):
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if all(key in self.env.context for key in (
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).onchange(values, field_name, field_onchange)
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return super(ProjectTask, self).onchange(values, field_name, field_onchange)
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def _match_task_service_and_request_type(
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self,
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ticket_category_id: int,
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ticket_request_type_id: int
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) -> tuple[int, int]:
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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limit=1
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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limit=1
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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@@ -1,23 +0,0 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<odoo>
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<record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
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<field name="name">helpdesk.ticket.form.task.from.ticket</field>
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<field name="model">helpdesk.ticket</field>
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<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
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<field name="priority" eval="99" />
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<field name="arch" type="xml">
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<xpath expr="//field[@name='task_id'][2]" position="attributes">
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<attribute name="context">
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{
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'default_project_id': project_id,
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'default_user_id': user_id,
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'default_partner_id': partner_id,
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'default_ticket_category_id': category_id,
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'default_ticket_request_type_id': request_type_id,
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'default_priority': priority
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}
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</attribute>
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</xpath>
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</field>
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</record>
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</odoo>
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2
helpdesk_portal_ticket_custom/.gitignore
vendored
2
helpdesk_portal_ticket_custom/.gitignore
vendored
@@ -1,2 +0,0 @@
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*.*~
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*pyc
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@@ -1,37 +0,0 @@
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====================================
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helpdesk_portal_ticket_custom
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====================================
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Customization for ticket portal view.
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# Installation
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Use Odoo normal module installation procedure to install
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`helpdesk_portal_ticket_custom`.
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# Known issues / Roadmap
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None yet.
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# Bug Tracker
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
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trouble, please check there if your issue has already been
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reported. If you spotted it first, help us smashing it by providing a
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detailed and welcomed feedback.
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# Credits
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## Contributors
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- Joris Scampucci
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## Funders
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The development of this module has been financially supported by:
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- Elabore (https://elabore.coop)
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## Maintainer
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This module is maintained by Elabore.
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@@ -1,35 +0,0 @@
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# Copyright 2024 Joris Scampucci" (Elabore)
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
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{
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"name": "helpdesk_portal_ticket_custom",
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"version": "16.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Joris Scampucci",
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"license": "AGPL-3",
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"category": "Tools",
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"summary": "Customization for ticket portal view.",
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# any module necessary for this one to work correctly
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"depends": [
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"base",
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"helpdesk_mgmt",
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],
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"qweb": [],
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"external_dependencies": {
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"python": [],
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},
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# always loaded
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"data": [
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"views/portal_ticket_views.xml",
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],
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# only loaded in demonstration mode
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"demo": [],
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"js": [],
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"css": [],
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"installable": True,
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# Install this module automatically if all dependency have been previously
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# and independently installed. Used for synergetic or glue modules.
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"auto_install": False,
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"application": False,
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}
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@@ -1,43 +0,0 @@
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<template id="ticket_priority_widget_template" name="Priority Widget Template">
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<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= ticket_priority else '-o'}" t-attf-title="Priorité: {{'Très haute' if ticket.priority == '3' else 'Haute' if ticket.priority == '2' else 'Moyenne' if ticket.priority == '1' else 'Basse'}}" />
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</template>
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<template id="ticket_priority_3_stars_template" name="Priority 3 Stars Widget Template">
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'1'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'2'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'3'"/>
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</t>
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</template>
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<!-- Ticket portal list -->
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<template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list" priority="1">
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<!-- Add priority field -->
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<xpath expr="//thead/tr/th[2]" position="after">
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<th>Priorité</th>
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</xpath>
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<xpath expr="//tbody/t/tr/td[2]" position="after">
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<td>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
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</t>
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</td>
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</xpath>
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</template>
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<template id="portal_ticket_form_inherit" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
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<xpath expr="//div[@class='col-9']" position="before">
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<div>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
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</t>
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</div>
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</xpath>
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</template>
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</odoo>
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Reference in New Issue
Block a user