[CLN] move .gitignore files at repo level

view which replace a field/block must be with priority 99 according to
OCA's guidelines

.editorconfig

@@ -0,0 +1,20 @@
+# Configuration for known file extensions
+[*.{css,js,json,less,md,py,rst,sass,scss,xml,yaml,yml}]
+charset = utf-8
+end_of_line = lf
+indent_size = 4
+indent_style = space
+insert_final_newline = true
+trim_trailing_whitespace = true
+
+[*.{json,yml,yaml,rst,md}]
+indent_size = 2
+
+# Do not configure editor for libs and autogenerated content
+[{*/static/{lib,src/lib}/**,*/static/description/index.html,*/readme/../README.rst}]
+charset = unset
+end_of_line = unset
+indent_size = unset
+indent_style = unset
+insert_final_newline = false
+trim_trailing_whitespace = false

.eslintrc.yml

@@ -0,0 +1,188 @@
+env:
+  browser: true
+  es6: true
+
+# See https://github.com/OCA/odoo-community.org/issues/37#issuecomment-470686449
+parserOptions:
+  ecmaVersion: 2019
+
+overrides:
+  - files:
+      - "**/*.esm.js"
+    parserOptions:
+      sourceType: module
+
+# Globals available in Odoo that shouldn't produce errorings
+globals:
+  _: readonly
+  $: readonly
+  fuzzy: readonly
+  jQuery: readonly
+  moment: readonly
+  odoo: readonly
+  openerp: readonly
+  owl: readonly
+  luxon: readonly
+
+# Styling is handled by Prettier, so we only need to enable AST rules;
+# see https://github.com/OCA/maintainer-quality-tools/pull/618#issuecomment-558576890
+rules:
+  accessor-pairs: warn
+  array-callback-return: warn
+  callback-return: warn
+  capitalized-comments:
+    - warn
+    - always
+    - ignoreConsecutiveComments: true
+      ignoreInlineComments: true
+  complexity:
+    - warn
+    - 15
+  constructor-super: warn
+  dot-notation: warn
+  eqeqeq: warn
+  global-require: warn
+  handle-callback-err: warn
+  id-blacklist: warn
+  id-match: warn
+  init-declarations: error
+  max-depth: warn
+  max-nested-callbacks: warn
+  max-statements-per-line: warn
+  no-alert: warn
+  no-array-constructor: warn
+  no-caller: warn
+  no-case-declarations: warn
+  no-class-assign: warn
+  no-cond-assign: error
+  no-const-assign: error
+  no-constant-condition: warn
+  no-control-regex: warn
+  no-debugger: error
+  no-delete-var: warn
+  no-div-regex: warn
+  no-dupe-args: error
+  no-dupe-class-members: error
+  no-dupe-keys: error
+  no-duplicate-case: error
+  no-duplicate-imports: error
+  no-else-return: warn
+  no-empty-character-class: warn
+  no-empty-function: error
+  no-empty-pattern: error
+  no-empty: warn
+  no-eq-null: error
+  no-eval: error
+  no-ex-assign: error
+  no-extend-native: warn
+  no-extra-bind: warn
+  no-extra-boolean-cast: warn
+  no-extra-label: warn
+  no-fallthrough: warn
+  no-func-assign: error
+  no-global-assign: error
+  no-implicit-coercion:
+    - warn
+    - allow: ["~"]
+  no-implicit-globals: warn
+  no-implied-eval: warn
+  no-inline-comments: warn
+  no-inner-declarations: warn
+  no-invalid-regexp: warn
+  no-irregular-whitespace: warn
+  no-iterator: warn
+  no-label-var: warn
+  no-labels: warn
+  no-lone-blocks: warn
+  no-lonely-if: error
+  no-mixed-requires: error
+  no-multi-str: warn
+  no-native-reassign: error
+  no-negated-condition: warn
+  no-negated-in-lhs: error
+  no-new-func: warn
+  no-new-object: warn
+  no-new-require: warn
+  no-new-symbol: warn
+  no-new-wrappers: warn
+  no-new: warn
+  no-obj-calls: warn
+  no-octal-escape: warn
+  no-octal: warn
+  no-param-reassign: warn
+  no-path-concat: warn
+  no-process-env: warn
+  no-process-exit: warn
+  no-proto: warn
+  no-prototype-builtins: warn
+  no-redeclare: warn
+  no-regex-spaces: warn
+  no-restricted-globals: warn
+  no-restricted-imports: warn
+  no-restricted-modules: warn
+  no-restricted-syntax: warn
+  no-return-assign: error
+  no-script-url: warn
+  no-self-assign: warn
+  no-self-compare: warn
+  no-sequences: warn
+  no-shadow-restricted-names: warn
+  no-shadow: warn
+  no-sparse-arrays: warn
+  no-sync: warn
+  no-this-before-super: warn
+  no-throw-literal: warn
+  no-undef-init: warn
+  no-undef: error
+  no-unmodified-loop-condition: warn
+  no-unneeded-ternary: error
+  no-unreachable: error
+  no-unsafe-finally: error
+  no-unused-expressions: error
+  no-unused-labels: error
+  no-unused-vars: error
+  no-use-before-define: error
+  no-useless-call: warn
+  no-useless-computed-key: warn
+  no-useless-concat: warn
+  no-useless-constructor: warn
+  no-useless-escape: warn
+  no-useless-rename: warn
+  no-void: warn
+  no-with: warn
+  operator-assignment: [error, always]
+  prefer-const: warn
+  radix: warn
+  require-yield: warn
+  sort-imports: warn
+  spaced-comment: [error, always]
+  strict: [error, function]
+  use-isnan: error
+  valid-jsdoc:
+    - warn
+    - prefer:
+        arg: param
+        argument: param
+        augments: extends
+        constructor: class
+        exception: throws
+        func: function
+        method: function
+        prop: property
+        return: returns
+        virtual: abstract
+        yield: yields
+      preferType:
+        array: Array
+        bool: Boolean
+        boolean: Boolean
+        number: Number
+        object: Object
+        str: String
+        string: String
+      requireParamDescription: false
+      requireReturn: false
+      requireReturnDescription: false
+      requireReturnType: false
+  valid-typeof: warn
+  yoda: warn

.github/workflows/pre-commit.yml

@@ -0,0 +1,42 @@
+name: pre-commit
+
+on:
+  pull_request:
+    branches:
+      - "16.0*"
+
+jobs:
+  pre-commit:
+    runs-on: ubuntu-22.04
+    steps:
+      - uses: actions/checkout@v4
+      - uses: actions/setup-python@v5
+        with:
+          python-version: "3.11"
+      - name: Get python version
+        run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
+      - uses: actions/cache@v4
+        with:
+          path: ~/.cache/pre-commit
+          key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
+      - name: Install pre-commit
+        run: pip install pre-commit
+      - name: Run pre-commit
+        run: pre-commit run --all-files --show-diff-on-failure --color=always
+        env:
+          # Consider valid a PR that changes README fragments but doesn't
+          # change the README.rst file itself. It's not really a problem
+          # because the bot will update it anyway after merge. This way, we
+          # lower the barrier for functional contributors that want to fix the
+          # readme fragments, while still letting developers get README
+          # auto-generated (which also helps functionals when using runboat).
+          # DOCS https://pre-commit.com/#temporarily-disabling-hooks
+          SKIP: oca-gen-addon-readme
+      - name: Check that all files generated by pre-commit are in git
+        run: |
+          newfiles="$(git ls-files --others --exclude-from=.gitignore)"
+          if [ "$newfiles" != "" ] ; then
+              echo "Please check-in the following files:"
+              echo "$newfiles"
+              exit 1
+          fi

.gitignore

@@ -0,0 +1,88 @@
+# Byte-compiled / optimized / DLL files
+__pycache__/
+*.py[cod]
+/.venv
+/.pytest_cache
+/.ruff_cache
+
+# C extensions
+*.so
+
+# Distribution / packaging
+.Python
+env/
+bin/
+build/
+develop-eggs/
+dist/
+eggs/
+lib64/
+parts/
+sdist/
+var/
+*.egg-info/
+.installed.cfg
+*.egg
+*.eggs
+
+# Windows installers
+*.msi
+
+# Debian packages
+*.deb
+
+# Redhat packages
+*.rpm
+
+# MacOS packages
+*.dmg
+*.pkg
+
+# Installer logs
+pip-log.txt
+pip-delete-this-directory.txt
+
+# Unit test / coverage reports
+htmlcov/
+.tox/
+.coverage
+.cache
+nosetests.xml
+coverage.xml
+
+# Translations
+*.mo
+
+# Pycharm
+.idea
+
+# Eclipse
+.settings
+
+# Visual Studio cache/options directory
+.vs/
+.vscode
+
+# OSX Files
+.DS_Store
+
+# Django stuff:
+*.log
+
+# Mr Developer
+.mr.developer.cfg
+.project
+.pydevproject
+
+# Rope
+.ropeproject
+
+# Sphinx documentation
+docs/_build/
+
+# Backup files
+*~
+*.swp
+
+# OCA rules
+!static/lib/

.pre-commit-config.yaml

@@ -0,0 +1,146 @@
+exclude: |
+  (?x)
+  # NOT INSTALLABLE ADDONS
+  # END NOT INSTALLABLE ADDONS
+  # Files and folders generated by bots, to avoid loops
+  ^setup/|/static/description/index\.html$|
+  # We don't want to mess with tool-generated files
+  .svg$|/tests/([^/]+/)?cassettes/|^.copier-answers.yml$|^.github/|^eslint.config.cjs|^prettier.config.cjs|
+  # Maybe reactivate this when all README files include prettier ignore tags?
+  ^README\.md$|
+  # Library files can have extraneous formatting (even minimized)
+  /static/(src/)?lib/|
+  # Repos using Sphinx to generate docs don't need prettying
+  ^docs/_templates/.*\.html$|
+  # Don't bother non-technical authors with formatting issues in docs
+  readme/.*\.(rst|md)$|
+  # Ignore build and dist directories in addons
+  /build/|/dist/|
+  # Ignore test files in addons
+  /tests/samples/.*|
+  # You don't usually want a bot to modify your legal texts
+  (LICENSE.*|COPYING.*)
+default_language_version:
+  python: python3
+  node: "16.17.0"
+repos:
+  - repo: local
+    hooks:
+      # These files are most likely copier diff rejection junks; if found,
+      # review them manually, fix the problem (if needed) and remove them
+      - id: forbidden-files
+        name: forbidden files
+        entry: found forbidden files; remove them
+        language: fail
+        files: "\\.rej$"
+      - id: en-po-files
+        name: en.po files cannot exist
+        entry: found a en.po file
+        language: fail
+        files: '[a-zA-Z0-9_]*/i18n/en\.po$'
+  - repo: https://github.com/oca/maintainer-tools
+    rev: f9b919b9868143135a9c9cb03021089cabba8223
+    hooks:
+      # update the NOT INSTALLABLE ADDONS section above
+      - id: oca-update-pre-commit-excluded-addons
+      - id: oca-fix-manifest-website
+        args: ["https://github.com/elabore-coop/helpdesk-tools"]
+      - id: oca-gen-addon-readme
+        args:
+          - --addons-dir=.
+          - --branch=16.0
+          - --org-name=OCA
+          - --repo-name=helpdesk-tools
+          - --if-source-changed
+          - --keep-source-digest
+  - repo: https://github.com/OCA/odoo-pre-commit-hooks
+    rev: v0.1.4
+    hooks:
+      - id: oca-checks-odoo-module
+      - id: oca-checks-po
+        args:
+          - --disable=po-pretty-format
+  - repo: local
+    hooks:
+      - id: prettier
+        name: prettier (with plugin-xml)
+        entry: prettier
+        args:
+          - --write
+          - --list-different
+          - --ignore-unknown
+        types: [text]
+        files: \.(css|htm|html|js|json|jsx|less|md|scss|toml|ts|xml|yaml|yml)$
+        language: node
+        additional_dependencies:
+          - "prettier@2.7.1"
+          - "@prettier/plugin-xml@2.2.0"
+  - repo: local
+    hooks:
+      - id: eslint
+        name: eslint
+        entry: eslint
+        args:
+          - --color
+          - --fix
+        verbose: true
+        types: [javascript]
+        language: node
+        additional_dependencies:
+          - "eslint@8.24.0"
+          - "eslint-plugin-jsdoc@"
+  - repo: https://github.com/pre-commit/pre-commit-hooks
+    rev: v5.0.0
+    hooks:
+      - id: trailing-whitespace
+        # exclude autogenerated files
+        exclude: /README\.rst$|\.pot?$
+      - id: end-of-file-fixer
+        # exclude autogenerated files
+        exclude: /README\.rst$|\.pot?$
+      - id: debug-statements
+      - id: fix-encoding-pragma
+        args: ["--remove"]
+      - id: check-case-conflict
+      - id: check-docstring-first
+      - id: check-executables-have-shebangs
+      - id: check-merge-conflict
+        # exclude files where underlines are not distinguishable from merge conflicts
+        exclude: /README\.rst$|^docs/.*\.rst$
+      - id: check-symlinks
+      - id: check-xml
+      - id: mixed-line-ending
+        args: ["--fix=lf"]
+  - repo: https://github.com/PyCQA/docformatter
+    rev: v1.7.7
+    hooks:
+      - id: docformatter
+        args: [
+            "--in-place", # modify the files
+            "--recursive", # run on all the files
+            "--wrap-summaries",
+            "88", # max length of 1st line
+            "--wrap-descriptions",
+            "88", # max length of other lines
+            "--pre-summary-newline", # new line before a long summary
+            "--make-summary-multi-line", # force summary on multilines
+          ]
+        additional_dependencies: ["tomli"] # if Python <3.11
+  - repo: https://github.com/astral-sh/ruff-pre-commit
+    rev: v0.12.0
+    hooks:
+      - id: ruff
+        args: [--fix, --exit-non-zero-on-fix]
+      - id: ruff-format
+  - repo: https://github.com/OCA/pylint-odoo
+    rev: v9.1.3
+    hooks:
+      - id: pylint_odoo
+        name: pylint with optional checks
+        args:
+          - --rcfile=.pylintrc
+          - --exit-zero
+        verbose: true
+      - id: pylint_odoo
+        args:
+          - --rcfile=.pylintrc-mandatory

.prettierrc.yml

@@ -0,0 +1,8 @@
+# Defaults for all prettier-supported languages.
+# Prettier will complete this with settings from .editorconfig file.
+bracketSpacing: false
+printWidth: 88
+proseWrap: always
+semi: true
+trailingComma: "es5"
+xmlWhitespaceSensitivity: "strict"

.pylintrc

@@ -0,0 +1,123 @@
+
+
+[MASTER]
+load-plugins=pylint_odoo
+score=n
+
+[ODOOLINT]
+readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
+manifest-required-authors=Elabore
+manifest-required-keys=license
+manifest-deprecated-keys=description,active
+license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
+valid-odoo-versions=16.0
+
+[MESSAGES CONTROL]
+disable=all
+
+# This .pylintrc contains optional AND mandatory checks and is meant to be
+# loaded in an IDE to have it check everything, in the hope this will make
+# optional checks more visible to contributors who otherwise never look at a
+# green travis to see optional checks that failed.
+# .pylintrc-mandatory containing only mandatory checks is used the pre-commit
+# config as a blocking check.
+
+enable=anomalous-backslash-in-string,
+    api-one-deprecated,
+    api-one-multi-together,
+    assignment-from-none,
+    attribute-deprecated,
+    class-camelcase,
+    dangerous-default-value,
+    dangerous-view-replace-wo-priority,
+    development-status-allowed,
+    duplicate-id-csv,
+    duplicate-key,
+    duplicate-xml-fields,
+    duplicate-xml-record-id,
+    eval-referenced,
+    eval-used,
+    incoherent-interpreter-exec-perm,
+    license-allowed,
+    manifest-author-string,
+    manifest-deprecated-key,
+    manifest-required-author,
+    manifest-required-key,
+    manifest-version-format,
+    method-compute,
+    method-inverse,
+    method-required-super,
+    method-search,
+    openerp-exception-warning,
+    pointless-statement,
+    pointless-string-statement,
+    print-used,
+    redundant-keyword-arg,
+    redundant-modulename-xml,
+    reimported,
+    relative-import,
+    return-in-init,
+    rst-syntax-error,
+    sql-injection,
+    too-few-format-args,
+    translation-field,
+    translation-required,
+    unreachable,
+    use-vim-comment,
+    wrong-tabs-instead-of-spaces,
+    xml-syntax-error,
+    attribute-string-redundant,
+    character-not-valid-in-resource-link,
+    consider-merging-classes-inherited,
+    context-overridden,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    dangerous-qweb-replace-wo-priority,
+    deprecated-data-xml-node,
+    deprecated-openerp-xml-node,
+    duplicate-po-message-definition,
+    except-pass,
+    file-not-used,
+    invalid-commit,
+    manifest-maintainers-list,
+    missing-newline-extrafiles,
+    missing-readme,
+    missing-return,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    po-msgstr-variables,
+    po-syntax-error,
+    renamed-field-parameter,
+    resource-not-exist,
+    str-format-used,
+    test-folder-imported,
+    translation-contains-variable,
+    translation-positional-used,
+    unnecessary-utf8-coding-comment,
+    website-manifest-key-not-valid-uri,
+    xml-attribute-translatable,
+    xml-deprecated-qweb-directive,
+    xml-deprecated-tree-attribute,
+    external-request-timeout,
+    # messages that do not cause the lint step to fail
+    consider-merging-classes-inherited,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    deprecated-module,
+    file-not-used,
+    invalid-commit,
+    missing-manifest-dependency,
+    missing-newline-extrafiles,
+    missing-readme,
+    no-utf8-coding-comment,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    redefined-builtin,
+    too-complex,
+    unnecessary-utf8-coding-comment
+
+
+[REPORTS]
+msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
+output-format=colorized
+reports=no

.pylintrc-mandatory

@@ -0,0 +1,98 @@
+
+[MASTER]
+load-plugins=pylint_odoo
+score=n
+
+[ODOOLINT]
+readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
+manifest-required-authors=Elabore
+manifest-required-keys=license
+manifest-deprecated-keys=description,active
+license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
+valid-odoo-versions=16.0
+
+[MESSAGES CONTROL]
+disable=all
+
+enable=anomalous-backslash-in-string,
+    api-one-deprecated,
+    api-one-multi-together,
+    assignment-from-none,
+    attribute-deprecated,
+    class-camelcase,
+    dangerous-default-value,
+    dangerous-view-replace-wo-priority,
+    development-status-allowed,
+    duplicate-id-csv,
+    duplicate-key,
+    duplicate-xml-fields,
+    duplicate-xml-record-id,
+    eval-referenced,
+    eval-used,
+    incoherent-interpreter-exec-perm,
+    license-allowed,
+    manifest-author-string,
+    manifest-deprecated-key,
+    manifest-required-author,
+    manifest-required-key,
+    manifest-version-format,
+    method-compute,
+    method-inverse,
+    method-required-super,
+    method-search,
+    openerp-exception-warning,
+    pointless-statement,
+    pointless-string-statement,
+    print-used,
+    redundant-keyword-arg,
+    redundant-modulename-xml,
+    reimported,
+    relative-import,
+    return-in-init,
+    rst-syntax-error,
+    sql-injection,
+    too-few-format-args,
+    translation-field,
+    translation-required,
+    unreachable,
+    use-vim-comment,
+    wrong-tabs-instead-of-spaces,
+    xml-syntax-error,
+    attribute-string-redundant,
+    character-not-valid-in-resource-link,
+    consider-merging-classes-inherited,
+    context-overridden,
+    create-user-wo-reset-password,
+    dangerous-filter-wo-user,
+    dangerous-qweb-replace-wo-priority,
+    deprecated-data-xml-node,
+    deprecated-openerp-xml-node,
+    duplicate-po-message-definition,
+    except-pass,
+    file-not-used,
+    invalid-commit,
+    manifest-maintainers-list,
+    missing-newline-extrafiles,
+    missing-readme,
+    missing-return,
+    odoo-addons-relative-import,
+    old-api7-method-defined,
+    po-msgstr-variables,
+    po-syntax-error,
+    renamed-field-parameter,
+    resource-not-exist,
+    str-format-used,
+    test-folder-imported,
+    translation-contains-variable,
+    translation-positional-used,
+    unnecessary-utf8-coding-comment,
+    website-manifest-key-not-valid-uri,
+    xml-attribute-translatable,
+    xml-deprecated-qweb-directive,
+    xml-deprecated-tree-attribute,
+    external-request-timeout
+
+[REPORTS]
+msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
+output-format=colorized
+reports=no

.ruff.toml

@@ -0,0 +1,31 @@
+
+target-version = "py310"
+fix = true
+
+[lint]
+extend-select = [
+    "B",
+    "C90",
+    "E501",  # line too long (default 88)
+    "I",  # isort
+    "UP",  # pyupgrade
+]
+extend-safe-fixes = ["UP008"]
+exclude = ["setup/*"]
+
+[format]
+exclude = ["setup/*"]
+
+[lint.per-file-ignores]
+"__init__.py" = ["F401", "I001"]  # ignore unused and unsorted imports in __init__.py
+"__manifest__.py" = ["B018"]  # useless expression
+
+[lint.isort]
+section-order = ["future", "standard-library", "third-party", "odoo", "odoo-addons", "first-party", "local-folder"]
+
+[lint.isort.sections]
+"odoo" = ["odoo"]
+"odoo-addons" = ["odoo.addons"]
+
+[lint.mccabe]
+max-complexity = 16

helpdesk_convert_ticket_to_task/README.md

@@ -0,0 +1,40 @@
+# helpdesk_convert_ticket_to_task
+
+This module changes the behavior of the buttons "create" and "create and edit" of the
+field `task` in a ticket form.
+
+It automatically fills up many fields (check the function button_convert_to_task for details)
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_convert_ticket_to_task`.
+
+# Known issues / Roadmap
+
+A current limitation is that one task can be linked to many tickets. Thus, the above
+task fields are filled up at the creation of the task from a ticket form but are not
+updated when the linked tickets are updated.
+
+# Bug Tracker
+
+Bugs are tracked on
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
+of trouble, please check there if your issue has already been reported. If you spotted
+it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_convert_ticket_to_task/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_convert_ticket_to_task/__manifest__.py

@@ -0,0 +1,30 @@
+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_convert_ticket_to_task",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module adds a button to convert a ticket into a task.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        # to create the helpdesk.request.type model and have the field request_type_id
+        # in the helpdesk.ticket model
+        "helpdesk_request_type",
+        # to have the fields service_id and request_type_id in the project.task model
+        "project_request_data",
+        "project_task_add_very_high",  # to have priority values 2 and 3 on tasks
+        "helpdesk_transfer_timesheet_to_task",  # to copy timesheets from ticket to task
+    ],
+    "data": [
+        "views/helpdesk_convert_ticket_to_task.xml",
+    ],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_convert_ticket_to_task/i18n/fr.po

@@ -0,0 +1,63 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_convert_ticket_to_task
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-08-04 15:26+0000\n"
+"PO-Revision-Date: 2025-08-04 15:26+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_convert_ticket_to_task
+#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
+msgid ""
+"Are you sure you want to convert this ticket into a task ? You'll be "
+"redirected to the newly created task and this ticket will be archived."
+msgstr ""
+"Êtes-vous sûr de vouloir convertir ce ticket en tâche ? Vous allez être "
+"redirigé vers la tâche créée et ce ticket sera archivé."
+
+#. module: helpdesk_convert_ticket_to_task
+#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
+msgid "Convert to task"
+msgstr "Convertir en tâche"
+
+#. module: helpdesk_convert_ticket_to_task
+#: model:ir.model,name:helpdesk_convert_ticket_to_task.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'Assistance"
+
+#. module: helpdesk_convert_ticket_to_task
+#: model:ir.model.fields,field_description:helpdesk_convert_ticket_to_task.field_helpdesk_ticket__smart_search
+msgid "Smart Search"
+msgstr ""
+
+#. module: helpdesk_convert_ticket_to_task
+#. odoo-python
+#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
+#, python-format
+msgid ""
+"This task has been converted from a ticket. You can find the original ticket"
+" <a href='%(ticket_url)s' target='_blank'>on this link</a>."
+msgstr ""
+"Cette tâche a été convertie depuis un ticket. Vous trouverez le ticket "
+"original en cliquant <a href='%(ticket_url)s' target='_blank'>sur ce "
+"lien</a>."
+
+#. module: helpdesk_convert_ticket_to_task
+#. odoo-python
+#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
+#, python-format
+msgid ""
+"This ticket has been converted into a task. You can find it <a "
+"href='%(task_url)s' target='_blank'>on this link</a>."
+msgstr ""
+"Ce ticket a été convertie en tâche. Vous trouverez la tâche en cliquant <a "
+"href='%(task_url)s' target='_blank'>sur ce lien</a>."

helpdesk_convert_ticket_to_task/models/__init__.py

@@ -0,0 +1 @@
+from . import helpdesk_ticket

helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py

@@ -0,0 +1,100 @@
+from odoo import _, models, api
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    def button_convert_to_task(self):
+        user_ids = [self.user_id.id]
+        task_service_id, request_type_id = self._match_task_service_and_request_type(
+            ticket_category_id=self.category_id.id,
+            ticket_request_type_id=self.request_type_id.id,
+        )
+
+        task = self.env["project.task"].create(
+            {
+                "name": self.name,
+                "description": self.description,
+                "project_id": self.project_id.id,
+                "user_ids": user_ids,
+                "partner_id": self.partner_id.id,
+                "service_id": task_service_id,
+                "request_type_id": request_type_id,
+                "priority": self.priority,
+            }
+        )
+
+        # copy chatter
+        for msg in reversed(self.message_ids):
+            msg.copy({"model": "project.task", "res_id": task.id})
+
+            # copy attachments inserted in the messages
+            for attach in msg.attachment_ids:
+                attach.copy(
+                    {
+                        "res_model": "project.task",
+                        "res_id": task.id,
+                        "res_name": task.name,
+                    }
+                )
+
+        # copy attachments not added in a message
+        for attachment in self.attachment_ids:
+            attachment.copy(
+                {"res_model": "project.task", "res_id": task.id, "res_name": task.name}
+            )
+
+        # copy subscribers
+        task.message_subscribe(partner_ids=self.message_partner_ids.ids)
+
+        # warn (in the chatter) that the task is a copy
+        base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
+        ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
+        task_message = _(
+            "This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
+            ticket_url=ticket_url,
+        )
+        task.message_post(body=task_message)
+
+        # warn (in the chatter) that the ticket has been converted
+        task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
+        ticket_message = _(
+            "This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
+            task_url=task_url,
+        )
+        self.message_post(body=ticket_message)
+
+        # archive the ticket
+        self.write({"active": False, "task_id": task.id})
+        # transfer timesheets from ticket to task
+        self._onchange_task_id()
+
+        return {
+            "type": "ir.actions.act_window",
+            "view_mode": "form",
+            "target": "current",
+            "res_model": "project.task",
+            "res_id": task.id,
+        }
+
+    def _match_task_service_and_request_type(
+        self, ticket_category_id: int, ticket_request_type_id: int
+    ) -> tuple[int, int]:
+        """
+        This function permits to match the task service_id and request_type from the ticket category and request type
+        """
+        helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
+            [("id", "=", ticket_category_id)], limit=1
+        )
+        task_service = self.env["task.service"].search(
+            [("name", "=", helpdesk_ticket_category.name)]
+        )
+
+        helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
+            [("id", "=", ticket_request_type_id)], limit=1
+        )
+        task_request_type = self.env["request.type"].search(
+            [("name", "=", helpdesk_ticket_request_type.name)]
+        )
+
+        return task_service.id, task_request_type.id

helpdesk_convert_ticket_to_task/views/helpdesk_convert_ticket_to_task.xml

@@ -0,0 +1,21 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="convert_to_task_helpdesk_ticket_view_form" model="ir.ui.view">
+        <field name="name">timesheet.helpdesk.ticket.form.view</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+        <field name="priority" eval="20" />
+        <field name="arch" type="xml">
+            <div name="button_box" position="inside">
+                <button
+                    name="button_convert_to_task"
+                    title="Convert to task"
+                    string="Convert to task"
+                    icon="fa-tasks text-success"
+                    type="object"
+                    confirm="Are you sure you want to convert this ticket into a task ? You'll be redirected to the newly created task and this ticket will be archived."
+                />
+            </div>
+        </field>
+    </record>
+</odoo>

helpdesk_portal_ticket_enriched_description_form/README.md

@@ -0,0 +1,37 @@
+================================================
+helpdesk_portal_ticket_enriched_description_form
+================================================
+
+Add fieds in ticket creation portal form to enrich description content.
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_portal_ticket_enriched_description_form`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
+of trouble, please check there if your issue has already been reported. If you spotted
+it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Stéphan Sainléger
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_enriched_description_form/__init__.py

@@ -0,0 +1 @@
+from . import controllers

helpdesk_portal_ticket_enriched_description_form/__manifest__.py

@@ -0,0 +1,35 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_portal_ticket_enriched_description_form",
+    "version": "16.0.1.0.1",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Add fieds in ticket creation portal form to enrich description data.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/helpdesk_ticket_templates.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_enriched_description_form/controllers/__init__.py

@@ -0,0 +1 @@
+from . import main

helpdesk_portal_ticket_enriched_description_form/controllers/main.py

@@ -0,0 +1,29 @@
+from odoo import _
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+
+class HelpdeskTicketControllerDescription(HelpdeskTicketController):
+    def _prepare_submit_ticket_vals(self, **kw):
+        res = super()._prepare_submit_ticket_vals(**kw)
+        description = ""
+        if kw.get("small_description", False):
+            description = (
+                description
+                + "<b>%s</b><br/>" % _("DESCRIPTION:")
+                + kw["small_description"]
+            )
+            del kw["small_description"]
+        if kw.get("access", False):
+            description = (
+                description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
+            )
+            del kw["access"]
+        if kw.get("bug_report", False):
+            description = (
+                description
+                + "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
+                + kw["bug_report"]
+            )
+            del kw["bug_report"]
+        res.update({"description": description})
+        return res

helpdesk_portal_ticket_enriched_description_form/i18n/fr.po

@@ -0,0 +1,79 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_ticket_enriched_description_form
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 12:26+0000\n"
+"PO-Revision-Date: 2025-07-08 12:26+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
+"                    how to reproduce it</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
+"                    comment la reproduire.</span>"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
+"information</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
+"complémentaires</span>"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
+"                    code Odoo)</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
+"                    d'erreur Odoo)</span>"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "ACCESS:"
+msgstr "ACCÈS :"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Access"
+msgstr "Accès"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "BUG REPORT:"
+msgstr "RAPPORT DE BUG :"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Bug report"
+msgstr "Rapport de bug"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "DESCRIPTION:"
+msgstr "DESCRIPTION :"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Description"
+msgstr ""

helpdesk_portal_ticket_enriched_description_form/i18n/helpdesk_portal_ticket_enriched_description_form.pot

@@ -0,0 +1,73 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_ticket_enriched_description_form
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 12:29+0000\n"
+"PO-Revision-Date: 2025-07-08 12:29+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
+"                    how to reproduce it</span>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
+"information</span>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
+"                    code Odoo)</span>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "ACCESS:"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Access"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "BUG REPORT:"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Bug report"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#. odoo-python
+#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
+#, python-format
+msgid "DESCRIPTION:"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid "Description"
+msgstr ""

helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml

@@ -0,0 +1,59 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <template
+        id="helpdesk_create_ticket_description"
+        name="Create Ticket: Description"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="99"
+    >
+        <xpath expr="//textarea[@name='description']/../.." position="replace">
+            <div class="form-group">
+                <label
+                    class="col-md-3 col-dm-4 control-label"
+                    for="small_description"
+                >Description
+                </label>
+                <div class="col-md-7 col-sm-8">
+                    <textarea
+                        class="form-control"
+                        name="small_description"
+                        style="min-height: 120px"
+                        required="True"
+                    />
+                </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Be precise. If there is a bug/error, please describe
+                    how to reproduce it</span>
+            </div>
+            <div class="form-group">
+                <label class="col-md-3 col-dm-4 control-label" for="access">Access
+                </label>
+                <div class="col-md-7 col-sm-8">
+                    <input class="form-control" type="text" name="access" />
+                </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Link toward error or additional information</span>
+            </div>
+            <div class="form-group">
+                <label
+                    class="col-md-3 col-dm-4 control-label"
+                    for="bug_report"
+                >Bug report
+                </label>
+                <div class="col-md-7 col-sm-8">
+                    <textarea
+                        class="form-control"
+                        name="bug_report"
+                        style="min-height: 120px"
+                    />
+                </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Paste here the complete error message (ex: error
+                    code Odoo)</span>
+            </div>
+        </xpath>
+    </template>
+</odoo>

helpdesk_portal_ticket_priority_form/README.md

@@ -0,0 +1,35 @@
+# helpdesk_portal_ticket_priority_form
+
+Add fieds in ticket creation portal form for priority.
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_portal_ticket_enriched_description_form`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
+of trouble, please check there if your issue has already been reported. If you spotted
+it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Stéphan Sainléger
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_priority_form/__init__.py

@@ -0,0 +1 @@
+from . import controllers

helpdesk_portal_ticket_priority_form/__manifest__.py

@@ -0,0 +1,35 @@
+# Copyright 2024 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_portal_ticket_priority_form",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Add fieds in ticket creation portal form for priority.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/helpdesk_ticket_templates.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_priority_form/controllers/__init__.py

@@ -0,0 +1 @@
+from . import main

helpdesk_portal_ticket_priority_form/controllers/main.py

@@ -0,0 +1,27 @@
+import odoo.http as http
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+
+class HelpdeskTicketControllerPriority(HelpdeskTicketController):
+    def _get_ticket_priorities(self):
+        priorities = []
+        for id, name in (
+            http.request.env["helpdesk.ticket"]._fields["priority"].selection
+        ):
+            priorities.append({"id": id, "name": name})
+        return priorities
+
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        res = super().create_new_ticket(**kw)
+        res.qcontext["priorities"] = self._get_ticket_priorities()
+        return res
+
+    def _prepare_submit_ticket_vals(self, **kw):
+        res = super()._prepare_submit_ticket_vals(**kw)
+        request_type = http.request.env["helpdesk.request.type"].browse(
+            int(kw.get("request_type"))
+        )
+        res.update({"request_type_id": request_type.id})
+        return res

helpdesk_portal_ticket_priority_form/i18n/fr.po

@@ -0,0 +1,26 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_ticket_priority_form
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-10-03 21:48+0000\n"
+"PO-Revision-Date: 2024-10-03 21:48+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_ticket_priority_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_priority_form.helptdesk_create_ticket_priority
+msgid "<option value=\"\">Choose a priority...</option>"
+msgstr "<option value=\"\">Choisir une priorité...</option>"
+
+#. module: helpdesk_portal_ticket_priority_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_priority_form.helptdesk_create_ticket_priority
+msgid "Priority"
+msgstr "Priorité"

helpdesk_portal_ticket_priority_form/i18n/helpdesk_portal_ticket_priority_form.pot

@@ -0,0 +1,26 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_ticket_priority_form
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 14.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2024-10-03 21:43+0000\n"
+"PO-Revision-Date: 2024-10-03 21:43+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_ticket_priority_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_priority_form.helptdesk_create_ticket_priority
+msgid "<option value=\"\">Choose a priority...</option>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_priority_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_priority_form.helptdesk_create_ticket_priority
+msgid "Priority"
+msgstr ""

helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml

@@ -0,0 +1,74 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <template
+        id="portal_my_tickets_priority_widget_template"
+        name="Priority Widget Template"
+    >
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
+        />
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
+        />
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
+        />
+    </template>
+
+    <!-- Ticket create form -->
+    <template
+        id="helptdesk_create_ticket_priority"
+        name="Create Ticket: Priority"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="40"
+    >
+        <xpath expr="//form/div[2]" position="after">
+            <div class="form-group">
+                <label class="col-md-3 col-sm-4 control-label" for="priority">Priority
+                </label>
+                <div class="col-md-7 col-sm-8">
+                    <select name="priority" t-attf-class="form-control" required="True">
+                        <option value="">Choose a priority...</option>
+                        <t t-foreach="priorities or []" t-as="priority">
+                            <option t-att-value="priority['id']">
+                                <t t-esc="priority['name']" />
+                            </option>
+                        </t>
+                    </select>
+                </div>
+            </div>
+        </xpath>
+    </template>
+
+
+    <!-- Tickets portal list -->
+    <template
+        id="portal_ticket_list_priority"
+        name="Ticket Portal List Template : Priority"
+        inherit_id="helpdesk_mgmt.portal_ticket_list"
+    >
+        <xpath expr="//thead/tr/th[3]" position="after">
+            <th t-if="groupby == 'none'">Priority</th>
+        </xpath>
+        <xpath expr="//tbody/t/tr/td[3]" position="after">
+            <td>
+                <t
+                    t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
+                />
+            </td>
+        </xpath>
+    </template>
+
+    <!-- Ticket portal page -->
+    <template
+        id="portal_helpdesk_ticket_page_priority"
+        name="Ticket Portal Template : Priority"
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
+    >
+        <xpath expr="//h5/div/span" position="before">
+            <t
+                t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
+            />
+        </xpath>
+    </template>
+</odoo>

helpdesk_portal_timesheet/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_timesheet/LICENSE

@@ -0,0 +1,661 @@
+                    GNU AFFERO GENERAL PUBLIC LICENSE
+                       Version 3, 19 November 2007
+
+ Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/>
+ Everyone is permitted to copy and distribute verbatim copies
+ of this license document, but changing it is not allowed.
+
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+<https://www.gnu.org/licenses/>.

helpdesk_portal_timesheet/README.rst

@@ -0,0 +1,45 @@
+=========================
+helpdesk_portal_timesheet
+=========================
+
+Show ticket timesheets in portal view
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_portal_timesheet``.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* `Elabore <mailto:contact@elabore.coop>`
+* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_portal_timesheet/__init__.py

@@ -0,0 +1 @@
+

helpdesk_portal_timesheet/__manifest__.py

@@ -0,0 +1,35 @@
+# Copyright 2025 Elabore ()
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_portal_timesheet",
+    "version": "16.0.1.0.1",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Elabore",
+    "license": "AGPL-3",
+    "category": "Helpdesk",
+    "summary": "Show ticket timesheets in portal view",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "helpdesk_mgmt_timesheet",
+        "sale_timesheet_line_exclude",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/ticket_timesheet_portal_templates.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_timesheet/i18n/fr.po

@@ -0,0 +1,61 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_timesheet
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 09:11+0000\n"
+"PO-Revision-Date: 2025-07-08 09:11+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "#{timesheet.employee_id.name}"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "<strong>Days Spent:</strong>"
+msgstr "<strong>Jours saisis :</strong>"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "<strong>Hours Spent:</strong>"
+msgstr "<strong>Heures saisies :</strong>"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Date"
+msgstr "Date"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Days Spent"
+msgstr "Jours saisis"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Description"
+msgstr "Description"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Employee"
+msgstr "Employé"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Hours Spent"
+msgstr "Heures saisies"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_helpdesk_ticket_page_inherit_timesheet
+msgid "Timesheets"
+msgstr "Feuilles de temps"

helpdesk_portal_timesheet/i18n/helpdesk_portal_timesheet.pot

@@ -0,0 +1,61 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_portal_timesheet
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 09:11+0000\n"
+"PO-Revision-Date: 2025-07-08 09:11+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "#{timesheet.employee_id.name}"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "<strong>Days Spent:</strong>"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "<strong>Hours Spent:</strong>"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Date"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Days Spent"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Description"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Employee"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_timesheet_table
+msgid "Hours Spent"
+msgstr ""
+
+#. module: helpdesk_portal_timesheet
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_timesheet.portal_helpdesk_ticket_page_inherit_timesheet
+msgid "Timesheets"
+msgstr ""

helpdesk_portal_timesheet/views/ticket_timesheet_portal_templates.xml

@@ -0,0 +1,62 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <!-- Template to display the timesheet table on the portal -->
+    <template id="portal_timesheet_table" name="Portal Timesheet Table">
+        <table class="o_portal_my_doc_table table table-sm">
+            <thead>
+                <tr>
+                    <th>Date</th>
+                    <th>Employee</th>
+                    <th>Description</th>
+                    <th t-if="is_uom_day" class="text-end">Days Spent</th>
+                    <th t-else="" class="text-end">Hours Spent</th>
+                </tr>
+            </thead>
+            <tr t-foreach="timesheets" t-as="timesheet">
+                <t t-if="not timesheet.exclude_from_sale_order">
+                    <td>
+                        <t t-esc="timesheet.date" t-options='{"widget": "date"}'/>
+                    </td>
+                    <td t-attf-title="#{timesheet.employee_id.name}">
+                        <t t-esc="timesheet.employee_id.name"/>
+                    </td>
+                    <td>
+                        <t t-esc="timesheet.name"/>
+                    </td>
+                    <td class="text-end">
+                        <span t-if="is_uom_day" t-esc="timesheet._get_timesheet_time_day()" t-options='{"widget": "timesheet_uom"}'/>
+                        <span t-else="" t-field="timesheet.unit_amount" t-options='{"widget": "float_time"}'/>
+                    </td>
+                </t>
+            </tr>
+            <tfoot>
+                <tr>
+                    <th colspan="3"></th>
+                    <th class="text-end">
+                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
+                        <div t-if="is_uom_day">
+                            <strong>Days Spent:</strong>
+                            <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
+                        </div>
+                        <div t-else="">
+                            <strong>Hours Spent:</strong>
+                            <span t-esc="timesheets_amount" t-options='{"widget": "float_time"}'/>
+                        </div>
+                    </th>
+                </tr>
+            </tfoot>
+        </table>
+    </template>
+    <!-- Inheritance to display timesheets on the ticket portal page -->
+    <template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
+        <xpath expr="//t[@t-set='card_body']" position="inside">
+            <div class="container mt-4" t-if="ticket.timesheet_ids">
+                <hr class="mt-4 mb-1"/>
+                <h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>
+                <t t-set="timesheets" t-value="ticket.timesheet_ids"/>
+                <t t-set="is_uom_day" t-value="timesheets._is_timesheet_encode_uom_day()"/>
+                <t t-call="helpdesk_portal_timesheet.portal_timesheet_table"/>
+            </div>
+        </xpath>
+    </template>
+</odoo>

helpdesk_request_type/LICENSE

@@ -0,0 +1,661 @@
+                    GNU AFFERO GENERAL PUBLIC LICENSE
+                       Version 3, 19 November 2007
+
+ Copyright (C) 2007 Free Software Foundation, Inc. <https://fsf.org/>
+ Everyone is permitted to copy and distribute verbatim copies
+ of this license document, but changing it is not allowed.
+
+                            Preamble
+
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+software and other kinds of works, specifically designed to ensure
+cooperation with the community in the case of network server software.
+
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+to take away your freedom to share and change the works.  By contrast,
+our General Public Licenses are intended to guarantee your freedom to
+share and change all versions of a program--to make sure it remains free
+software for all its users.
+
+  When we speak of free software, we are referring to freedom, not
+price.  Our General Public Licenses are designed to make sure that you
+have the freedom to distribute copies of free software (and charge for
+them if you wish), that you receive source code or can get it if you
+want it, that you can change the software or use pieces of it in new
+free programs, and that you know you can do these things.
+
+  Developers that use our General Public Licenses protect your rights
+with two steps: (1) assert copyright on the software, and (2) offer
+you this License which gives you legal permission to copy, distribute
+and/or modify the software.
+
+  A secondary benefit of defending all users' freedom is that
+improvements made in alternate versions of the program, if they
+receive widespread use, become available for other developers to
+incorporate.  Many developers of free software are heartened and
+encouraged by the resulting cooperation.  However, in the case of
+software used on network servers, this result may fail to come about.
+The GNU General Public License permits making a modified version and
+letting the public access it on a server without ever releasing its
+source code to the public.
+
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+ensure that, in such cases, the modified source code becomes available
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+provide the source code of the modified version running there to the
+users of that server.  Therefore, public use of a modified version, on
+a publicly accessible server, gives the public access to the source
+code of the modified version.
+
+  An older license, called the Affero General Public License and
+published by Affero, was designed to accomplish similar goals.  This is
+a different license, not a version of the Affero GPL, but Affero has
+released a new version of the Affero GPL which permits relicensing under
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+  "Additional permissions" are terms that supplement the terms of this
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+  9. Acceptance Not Required for Having Copies.
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+  10. Automatic Licensing of Downstream Recipients.
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+
+  Nothing in this License shall be construed as excluding or limiting
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+  12. No Surrender of Others' Freedom.
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+  If conditions are imposed on you (whether by court order, agreement or
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+
+  13. Remote Network Interaction; Use with the GNU General Public License.
+
+  Notwithstanding any other provision of this License, if you modify the
+Program, your modified version must prominently offer all users
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+
+  Notwithstanding any other provision of this License, you have
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+
+  14. Revised Versions of this License.
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+  The Free Software Foundation may publish revised and/or new versions of
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+  Each version is given a distinguishing version number.  If the
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+  If the Program specifies that a proxy can decide which future
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+  Later license versions may give you additional or different
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+  15. Disclaimer of Warranty.
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+  THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY
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+
+  17. Interpretation of Sections 15 and 16.
+
+  If the disclaimer of warranty and limitation of liability provided
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+
+                     END OF TERMS AND CONDITIONS
+
+            How to Apply These Terms to Your New Programs
+
+  If you develop a new program, and you want it to be of the greatest
+possible use to the public, the best way to achieve this is to make it
+free software which everyone can redistribute and change under these terms.
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+  To do so, attach the following notices to the program.  It is safest
+to attach them to the start of each source file to most effectively
+state the exclusion of warranty; and each file should have at least
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+
+    <one line to give the program's name and a brief idea of what it does.>
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+    This program is free software: you can redistribute it and/or modify
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+
+    This program is distributed in the hope that it will be useful,
+    but WITHOUT ANY WARRANTY; without even the implied warranty of
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+
+    You should have received a copy of the GNU Affero General Public License
+    along with this program.  If not, see <https://www.gnu.org/licenses/>.
+
+Also add information on how to contact you by electronic and paper mail.
+
+  If your software can interact with users remotely through a computer
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+specific requirements.
+
+  You should also get your employer (if you work as a programmer) or school,
+if any, to sign a "copyright disclaimer" for the program, if necessary.
+For more information on this, and how to apply and follow the GNU AGPL, see
+<https://www.gnu.org/licenses/>.

helpdesk_request_type/README.rst

@@ -0,0 +1,44 @@
+=====================
+helpdesk_request_type
+=====================
+
+Add request type field in helpdesk ticket.
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_request_type``.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Stéphan Sainléger - `Email<mailto:stephan.sainleger@elabore.coop>` - `Github<https://github.com/stephansainleger>`
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_request_type/__init__.py

@@ -0,0 +1,2 @@
+from . import models
+from . import controllers

helpdesk_request_type/__manifest__.py

@@ -0,0 +1,38 @@
+# Copyright 2024 Stéphan Sainléger ()
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_request_type",
+    "version": "16.0.1.0.1",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Add request type field in helpdesk ticket.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "security/ir.model.access.csv",
+        "views/helpdesk_request_type.xml",
+        "views/helpdesk_ticket.xml",
+        "views/helpdesk_ticket_templates.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_request_type/controllers/__init__.py

@@ -0,0 +1 @@
+from . import main

helpdesk_request_type/controllers/main.py

@@ -0,0 +1,20 @@
+import odoo.http as http
+
+from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
+
+
+class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
+    @http.route("/new/ticket", type="http", auth="user", website=True)
+    def create_new_ticket(self, **kw):
+        res = super().create_new_ticket(**kw)
+        request_types = http.request.env["helpdesk.request.type"].search([])
+        res.qcontext["request_types"] = request_types
+        return res
+
+    def _prepare_submit_ticket_vals(self, **kw):
+        res = super()._prepare_submit_ticket_vals(**kw)
+        request_type = http.request.env["helpdesk.request.type"].browse(
+            int(kw.get("request_type"))
+        )
+        res.update({"request_type_id": request_type.id})
+        return res

helpdesk_request_type/i18n/fr.po

@@ -0,0 +1,94 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_request_type
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 12:09+0000\n"
+"PO-Revision-Date: 2025-07-08 12:09+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_request_type
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
+msgid "<strong>Request type:</strong>"
+msgstr "<strong>Type de demande:</strong>"
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
+msgid "Created by"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
+msgid "Created on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'assistance"
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
+msgid "Last Modified on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
+msgid "Last Updated by"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
+msgid "Last Updated on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
+msgid "Request Type"
+msgstr "Type de demande"
+
+#. module: helpdesk_request_type
+#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
+#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
+msgid "Request Types"
+msgstr "Types de demande"
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
+msgid "Sequence"
+msgstr "Séquence"
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
+msgid "name"
+msgstr "nom"
+
+#. module: helpdesk_mgmt
+#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
+msgid ""
+"<strong>Attachments:</strong>\n"
+"                            <br/>"
+msgstr ""
+"<strong>Pièces jointes:</strong>\n"
+"                            <br/>"

helpdesk_request_type/i18n/helpdesk_request_type.pot

@@ -0,0 +1,85 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_request_type
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-07-08 12:08+0000\n"
+"PO-Revision-Date: 2025-07-08 12:08+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_request_type
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
+msgid "<strong>Request type:</strong>"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
+msgid "Created by"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
+msgid "Created on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
+msgid "Display Name"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
+msgid "ID"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
+msgid "Last Modified on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
+msgid "Last Updated by"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
+msgid "Last Updated on"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
+msgid "Request Type"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
+#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
+#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
+msgid "Request Types"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
+msgid "Sequence"
+msgstr ""
+
+#. module: helpdesk_request_type
+#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
+msgid "name"
+msgstr ""

helpdesk_request_type/models/__init__.py

@@ -0,0 +1,2 @@
+from . import helpdesk_request_type
+from . import helpdesk_ticket

helpdesk_request_type/models/helpdesk_request_type.py

@@ -0,0 +1,9 @@
+from odoo import fields, models
+
+
+class RequestType(models.Model):
+    _name = "helpdesk.request.type"
+    _description = "Request Type"
+
+    name = fields.Char("name", required=True)
+    sequence = fields.Integer()

helpdesk_request_type/models/helpdesk_ticket.py

@@ -0,0 +1,7 @@
+from odoo import fields, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")

helpdesk_request_type/security/ir.model.access.csv

@@ -0,0 +1,3 @@
+id,name,model_id/id,group_id/id,perm_read,perm_write,perm_create,perm_unlink
+access_helpdesk_request_type_user,helpdesk.request_type.user,model_helpdesk_request_type,,1,0,0,0
+access_helpdesk_request_type_manager,helpdesk.request_type.manager,model_helpdesk_request_type,base.group_user,1,1,1,1

helpdesk_request_type/views/helpdesk_request_type.xml

@@ -0,0 +1,29 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+
+    <record id="helpdesk_request_type_view_tree" model="ir.ui.view">
+        <field name="name">helpdesk.request.type.view.tree</field>
+        <field name="model">helpdesk.request.type</field>
+        <field name="arch" type="xml">
+          <tree editable="top" default_order="sequence">
+                <field name="sequence" widget="handle" />
+                <field name="name" />
+            </tree>
+        </field>
+    </record>
+
+    <record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
+        <field name="name">Request Types</field>
+        <field name="res_model">helpdesk.request.type</field>
+        <field name="view_mode">tree</field>
+    </record>
+
+    <menuitem
+        id="menu_helpdesk_request_types"
+        action="act_helpdesk_request_types_list"
+        parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
+        sequence="99"
+        name="Request Types"
+    />
+
+</odoo>

helpdesk_request_type/views/helpdesk_ticket.xml

@@ -0,0 +1,49 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <record id="ticket_view_form_request_type" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.request.type</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='tag_ids']" position="before">
+                <field name="request_type_id" widget="selection" />
+            </xpath>
+        </field>
+    </record>
+
+    <record id="ticket_view_kanban_request_type" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.kanban.request.type</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_ticket_kanban" />
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='priority']" position="after">
+                <span style="background:lightsteelblue; font-size:11px">
+                    <field name="request_type_id" />
+                </span>
+            </xpath>
+        </field>
+    </record>
+
+    <record id="ticket_view_tree_request_type" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.tree.request.type</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='user_id']" position="after">
+                <field name="request_type_id" optional="show" />
+            </xpath>
+        </field>
+    </record>
+
+    <record id="ticket_view_search_request_type" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.search.request.type</field>
+        <field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
+        <field name="model">helpdesk.ticket</field>
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='tag_ids']" position="after">
+                <field name="request_type_id" />
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_request_type/views/helpdesk_ticket_templates.xml

@@ -0,0 +1,47 @@
+<?xml version="1.0" encoding="utf-8" ?>
+<odoo>
+    <template
+        id="portal_helpdesk_ticket_request_type"
+        name="My Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
+        priority="40"
+    >
+        <xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
+            <div t-if="ticket.request_type_id">
+                <strong>Request type:</strong>
+                <span t-field="ticket.request_type_id" />
+            </div>
+        </xpath>
+    </template>
+
+    <template
+        id="portal_create_ticket_request-type"
+        name="Create Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="40"
+    >
+        <xpath expr="//form/div[2]" position="after">
+            <div class="form-group">
+                <label
+                    class="col-md-3 col-sm-4 control-label"
+                    for="request_type"
+                >Request Type
+                </label>
+                <div class="col-md-7 col-sm-8">
+                    <select
+                        class="form-control"
+                        id="request_type"
+                        name="request_type"
+                        required="True"
+                    >
+                        <t t-foreach="request_types" t-as="type">
+                            <option t-attf-value="#{type.id}">
+                                <t t-esc="type.name" />
+                            </option>
+                        </t>
+                    </select>
+                </div>
+            </div>
+        </xpath>
+    </template>
+</odoo>

helpdesk_timesheet_exclude_from_sale_order/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_timesheet_exclude_from_sale_order/README.md

@@ -0,0 +1,38 @@
+==========================================
+helpdesk_timesheet_exclude_from_sale_order
+==========================================
+
+Add exclude_from_sale_order field in ticket's timesheets
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_timesheet_exclude_from_sale_order`.
+
+# Known issues / Roadmap
+
+None yet.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Boris Gallet
+- Laetitia Da Costa
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_timesheet_exclude_from_sale_order/__manifest__.py

@@ -0,0 +1,16 @@
+# Copyright 2025 Boris Gallet (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_timesheet_exclude_from_sale_order",
+    "version": "16.0.1.0.0",
+    "summary": "Exclude tickets from sale timesheets",
+    "author": "Boris Gallet, Elabore Coop",
+    "website": "https://elabore.coop",
+    "license": "LGPL-3",
+    "category": "Helpdesk",
+    "depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
+    "data": ["views/helpdesk_ticket.xml"],
+    "installable": True,
+    "application": False,
+    "auto_install": False,
+}

helpdesk_timesheet_exclude_from_sale_order/views/helpdesk_ticket.xml

@@ -0,0 +1,13 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <record id="timesheet_helpdesk_ticket_view_form_exclude_from_sale_order" model="ir.ui.view">
+        <field name="name">timesheet.helpdesk.ticket.view.form.exclude.from.sale.order</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_timesheet.timesheet_helpdesk_ticket_view_form"/>
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='unit_amount']" position="before">
+                <field name="exclude_from_sale_order" />
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_transfer_timesheet_to_task/README.md

@@ -0,0 +1,37 @@
+# helpdesk_transfer_timesheet_to_task
+
+This module assigns the field task of the timesheets' ticket to the task linked to the
+ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
+it has already been invoiced (timesheet_invoice_id != False).
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_transfer_timesheets_to_task`.
+
+# Known issues / Roadmap
+
+None.
+
+# Bug Tracker
+
+Bugs are tracked on
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
+of trouble, please check there if your issue has already been reported. If you spotted
+it first, help us smashing it by providing a detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_transfer_timesheet_to_task/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_transfer_timesheet_to_task/__manifest__.py

@@ -0,0 +1,23 @@
+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_transfer_timesheet_to_task",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module assigns timesheets to the task linked to a ticket.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        "helpdesk_mgmt_timesheet",
+        "sale_timesheet",
+    ],
+    "data": [],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_transfer_timesheet_to_task/models/__init__.py

@@ -0,0 +1 @@
+from . import helpdesk_ticket

helpdesk_transfer_timesheet_to_task/models/helpdesk_ticket.py

@@ -0,0 +1,16 @@
+from odoo import Command, api, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.onchange("task_id")
+    def _onchange_task_id(self):
+        for record in self:
+            if record.timesheet_ids and record.task_id:
+                not_yet_invoiced_timesheet_ids = [
+                    t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
+                ]
+                record.task_id.timesheet_ids = [
+                    Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
+                ]

helpdesk_transfer_timesheet_to_task/tests/__init__.py

@@ -0,0 +1 @@
+from . import test_helpdesk_ticket

helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py

@@ -0,0 +1,180 @@
+from odoo.tests.common import TransactionCase
+
+
+class TestHelpdeskTicket(TransactionCase):
+    def setUp(self):
+        super().setUp()
+        self.HelpdeskTicket = self.env["helpdesk.ticket"]
+        self.ProjectTask = self.env["project.task"]
+        self.AccountAnalyticLine = self.env["account.analytic.line"]
+        self.AccountMove = self.env["account.move"]
+        self.Project = self.env["project.project"]
+
+        self.project = self.Project.create(
+            {"name": "Test project", "allow_timesheets": True}
+        )
+        self.analytic_account = self.project.analytic_account_id
+        # Create a sample task
+        self.task = self.ProjectTask.create(
+            {"name": "Sample Task", "project_id": self.project.id}
+        )
+
+    def test_timesheet_added_to_linked_task(self):
+        # Create a ticket
+        ticket = self.HelpdeskTicket.create(
+            {"name": "Test Ticket", "description": "My ticket"}
+        )
+
+        # Associate a task with the ticket
+        ticket.task_id = self.task.id
+
+        # Log time on the ticket
+        timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Time Entry",
+                "ticket_id": ticket.id,
+                "unit_amount": 1.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+
+        timesheet.onchange_ticket_id()
+
+        # Check that timesheet is linked to the task
+        self.assertIn(timesheet, self.task.timesheet_ids)
+
+    def test_timesheet_added_to_new_task(self):
+        # Create a ticket
+        ticket = self.HelpdeskTicket.create(
+            {"name": "Test Ticket", "description": "My ticket"}
+        )
+
+        # Log time on the ticket
+        timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Time Entry",
+                "ticket_id": ticket.id,
+                "unit_amount": 1.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+
+        # Associate a task with the ticket
+        ticket.task_id = self.task.id
+        ticket._onchange_task_id()
+
+        # Check that timesheet is linked to the task
+        self.assertIn(timesheet, self.task.timesheet_ids)
+
+    def test_timesheet_for_task_linked_to_several_tickets(self):
+        # Create a first ticket
+        ticket_1 = self.HelpdeskTicket.create(
+            {"name": "Test Ticket 1", "description": "My 1st ticket"}
+        )
+
+        # Log time on the first ticket
+        first_timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "First Time Entry",
+                "ticket_id": ticket_1.id,
+                "unit_amount": 1.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+        # Associate a task to the first ticket
+        ticket_1.task_id = self.task.id
+        ticket_1._onchange_task_id()
+        # Create a second ticket
+        ticket_2 = self.HelpdeskTicket.create(
+            {"name": "Test Ticket 2", "description": "My 2nd ticket"}
+        )
+        # Log time on the second ticket
+        second_timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Second Time Entry",
+                "ticket_id": ticket_2.id,
+                "unit_amount": 2.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+        # Associate the same task to the second ticket
+        ticket_2.task_id = self.task.id
+        ticket_2._onchange_task_id()
+
+        # Check that both timesheets are linked to the task
+        self.assertIn(first_timesheet, self.task.timesheet_ids)
+        self.assertIn(second_timesheet, self.task.timesheet_ids)
+
+    def test_timesheet_moved_between_tasks(self):
+        # Create a second task
+        task_2 = self.ProjectTask.create(
+            {"name": "Second Task", "project_id": self.project.id}
+        )
+
+        # Create a ticket
+        ticket = self.HelpdeskTicket.create(
+            {"name": "Test Ticket", "description": "My ticket"}
+        )
+
+        # Log time on the ticket
+        timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Time Entry for Moving",
+                "ticket_id": ticket.id,
+                "unit_amount": 1.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+
+        # Associate the first task with the ticket
+        ticket.task_id = self.task.id
+        ticket._onchange_task_id()
+
+        # Associate the second task with the ticket
+        ticket.task_id = task_2.id
+        ticket._onchange_task_id()
+
+        # Check if timesheet is moved to the second task
+        self.assertNotIn(timesheet, self.task.timesheet_ids)
+        self.assertIn(timesheet, task_2.timesheet_ids)
+
+    def test_timesheet_already_invoiced_are_not_moved(self):
+        journal = self.env["account.journal"].create(
+            {"name": "My journal", "code": "test", "type": "bank"}
+        )
+        account_move = self.AccountMove.create(
+            {"move_type": "entry", "journal_id": journal.id}
+        )
+        # Create a ticket
+        ticket = self.HelpdeskTicket.create(
+            {"name": "Test Ticket", "description": "My ticket"}
+        )
+
+        # Log already invoiced timesheet on the ticket
+        already_invoiced_timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Already Invoiced Time Entry",
+                "ticket_id": ticket.id,
+                "unit_amount": 1.0,
+                "account_id": self.analytic_account.id,
+                "timesheet_invoice_id": account_move.id,
+            }
+        )
+
+        # Log not invoiced timesheet on the ticket
+        not_invoiced_timesheet = self.AccountAnalyticLine.create(
+            {
+                "name": "Not Invoiced Time Entry",
+                "ticket_id": ticket.id,
+                "unit_amount": 2.0,
+                "account_id": self.analytic_account.id,
+            }
+        )
+
+        # Associate a task with the ticket
+        ticket.task_id = self.task.id
+        ticket._onchange_task_id()
+
+        # Check already invoiced timesheet has not been moved
+        self.assertNotIn(already_invoiced_timesheet, self.task.timesheet_ids)
+        self.assertIn(not_invoiced_timesheet, self.task.timesheet_ids)

helpdesk_user_default_ticket_team/README.rst

@@ -0,0 +1,46 @@
+=================================
+helpdesk_user_default_ticket_team
+=================================
+
+Automate ticket team attribution when ticket created by portal user.
+- configure default team on portal user form view
+- assign automatically the new tickets to the team configured in the user's profile.
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_user_default_ticket_team``.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Stéphan Sainléger
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_user_default_ticket_team/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_user_default_ticket_team/__manifest__.py

@@ -0,0 +1,36 @@
+# Copyright 2022 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_user_default_ticket_team",
+    "version": "16.0.1.1.0",
+    "author": "Elabore",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Automate ticket team attribution when ticket created by portal user.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/res_users_views.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_user_default_ticket_team/i18n/README

@@ -0,0 +1 @@
+This directory should contain the *.po for Odoo translation.

helpdesk_user_default_ticket_team/i18n/fr.po

@@ -0,0 +1,31 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:37+0000\n"
+"PO-Revision-Date: 2025-05-21 16:39+0200\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr "Équipe d'assistance par défaut"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'assistance"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr "Utilisateur"

helpdesk_user_default_ticket_team/i18n/helpdesk_user_default_ticket_team.pot

@@ -0,0 +1,31 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:36+0000\n"
+"PO-Revision-Date: 2025-05-21 14:36+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr ""

helpdesk_user_default_ticket_team/models/__init__.py

@@ -0,0 +1,2 @@
+from . import res_users
+from . import helpdesk_ticket

helpdesk_user_default_ticket_team/models/helpdesk_ticket.py

@@ -0,0 +1,30 @@
+from odoo import api, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        for vals in vals_list:
+            if not vals.get("team_id") and vals.get("partner_id"):
+                # Find the user who creates the ticket
+                partner = self.env["res.partner"].browse(vals.get("partner_id"))
+                if not partner:
+                    continue
+                user = self.env["res.users"].browse(partner.user_ids[0].id)
+                if not user:
+                    continue
+
+                # Get its default team_id
+                team = user.default_helpdesk_ticket_team_id
+                if not team:
+                    continue
+
+                vals["team_id"] = team.id
+
+                # Set the linked project
+                if team.default_project_id:
+                    vals["project_id"] = team.default_project_id.id
+
+        return super().create(vals_list)

helpdesk_user_default_ticket_team/models/res_users.py

@@ -0,0 +1,9 @@
+from odoo import fields, models
+
+
+class Users(models.Model):
+    _inherit = "res.users"
+
+    default_helpdesk_ticket_team_id = fields.Many2one(
+        "helpdesk.ticket.team", string="Default Helpdesk Team"
+    )

helpdesk_user_default_ticket_team/views/res_users_views.xml

@@ -0,0 +1,15 @@
+<?xml version="1.0" encoding="UTF-8" ?>
+<odoo>
+    <record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
+        <field name="name">view.users.form.inherit.default.helpdesk.team</field>
+        <field name="model">res.users</field>
+        <field name="inherit_id" ref="base.view_users_form" />
+        <field name="arch" type="xml">
+          <xpath expr="//page[@name='preferences']" position="inside">
+	    <group name="helpdesk_user_default">
+	      <field name="default_helpdesk_ticket_team_id" />
+            </group>
+          </xpath>
+        </field>
+    </record>
+</odoo>