31 lines
991 B
Python
31 lines
991 B
Python
from odoo import api, models
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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@api.model_create_multi
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def create(self, vals_list):
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for vals in vals_list:
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if not vals.get("team_id") and vals.get("partner_id"):
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# Find the user who creates the ticket
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partner = self.env["res.partner"].browse(vals.get("partner_id"))
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if not partner:
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continue
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user = self.env["res.users"].browse(partner.user_ids[0].id)
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if not user:
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continue
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# Get its default team_id
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team = user.default_helpdesk_ticket_team_id
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if not team:
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continue
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vals["team_id"] = team.id
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# Set the linked project
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if team.default_project_id:
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vals["project_id"] = team.default_project_id.id
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return super().create(vals_list)
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