Files
helpdesk-tools/helpdesk_ticket_deadline/models/helpdesk_ticket.py
Quentin Mondot b638aa9407
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[ADD] helpdesk_ticket_deadline: add a manual deadline on tickets
This module adds a simple, manually filled ``date_deadline``
Date field, tracked in the chatter, with an overdue flag,
a red kanban decoration and search filters (overdue, due
today, group by deadline).
2026-10-01 17:34:56 +02:00

30 lines
952 B
Python

from odoo import api, fields, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
date_deadline = fields.Date(
string="Deadline",
tracking=True,
help="Target date by which the ticket should be resolved.",
)
deadline_overdue = fields.Boolean(
string="Overdue",
compute="_compute_deadline_overdue",
help="True when the deadline is strictly before today.",
)
@api.depends("date_deadline")
def _compute_deadline_overdue(self):
"""Flag tickets whose deadline is strictly before today.
A ticket without a deadline is never overdue. The comparison uses
the current user's timezone so the flag flips at local midnight.
"""
today = fields.Date.context_today(self)
for ticket in self:
ticket.deadline_overdue = bool(
ticket.date_deadline and ticket.date_deadline < today
)