Compare commits
3 Commits
new-helpde
...
14.0
| Author | SHA1 | Date | |
|---|---|---|---|
|
cd47dab34a | ||
|
|
826d242023 | ||
|
|
b74fdb9b6c |
2
helpdesk_convert_ticket_to_task/.gitignore
vendored
2
helpdesk_convert_ticket_to_task/.gitignore
vendored
@@ -1,2 +0,0 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,42 +0,0 @@
|
||||
===============================
|
||||
helpdesk_convert_ticket_to_task
|
||||
===============================
|
||||
|
||||
This module aims to convert a ticket into a task.
|
||||
For this, it adds a button in the ticket view "Convert to task".
|
||||
|
||||
It automatically fills up many fields (check the function button_convert_to_task for details)
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_convert_ticket_to_task`.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
A current limitation is that one task can be linked to many tickets.
|
||||
Thus, the above task fields are filled up at the creation of the task from a ticket form
|
||||
but are not updated when the linked tickets are updated.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
## Contributors
|
||||
|
||||
- Quentin Mondot
|
||||
|
||||
## Funders
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
- Elabore (https://elabore.coop)
|
||||
|
||||
## Maintainer
|
||||
|
||||
This module is maintained by Elabore.
|
||||
@@ -1 +0,0 @@
|
||||
from . import models
|
||||
@@ -1,27 +0,0 @@
|
||||
# Copyright 2024 Quentin Mondot
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_convert_ticket_to_task",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "This module adds a button to convert a ticket into a task.",
|
||||
"depends": [
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
|
||||
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
|
||||
"project_task_add_very_high", # to have priority values 2 and 3 on tasks
|
||||
"helpdesk_transfer_timesheet_to_task" # to copy timesheets from ticket to task
|
||||
],
|
||||
"data": [
|
||||
"views/helpdesk_convert_ticket_to_task.xml",
|
||||
],
|
||||
"installable": True,
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -1,64 +0,0 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_convert_ticket_to_task
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-07-08 14:02+0000\n"
|
||||
"PO-Revision-Date: 2025-07-08 14:02+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
|
||||
msgid ""
|
||||
"Are you sure you want to convert this ticket into a task ? You'll be "
|
||||
"redirected to the created task and the ticket will be archived."
|
||||
msgstr ""
|
||||
"Êtes-vous sûr de vouloir convertir ce ticket en tâche ? Vous allez être "
|
||||
"redirigé vers la tâche créée et ce ticket sera archivé."
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
|
||||
msgid "Convert to task"
|
||||
msgstr "Convertir en tâche"
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#: model:ir.model,name:helpdesk_convert_ticket_to_task.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr "Ticket d'Assistance"
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#: model:ir.model.fields,field_description:helpdesk_convert_ticket_to_task.field_helpdesk_ticket__smart_search
|
||||
msgid "Smart Search"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
|
||||
#, python-format
|
||||
msgid ""
|
||||
"This task has been converted from a ticket. You can find the original ticket"
|
||||
" <a href='%(ticket_url)s' target='_blank'>on this link</a>."
|
||||
msgstr ""
|
||||
"Cette tâche a été convertie depuis un ticket. Vous trouverez le ticket "
|
||||
"original en cliquant <a href='%(ticket_url)s' target='_blank'>sur ce "
|
||||
"lien</a>."
|
||||
|
||||
#. module: helpdesk_convert_ticket_to_task
|
||||
#. odoo-python
|
||||
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
|
||||
#, python-format
|
||||
msgid ""
|
||||
"This ticket has been converted into a task. You can find it <a "
|
||||
"href='%(task_url)s' target='_blank'>on this link</a>."
|
||||
msgstr ""
|
||||
"Ce ticket a été convertie en tâche. Vous trouverez la tâche "
|
||||
"en cliquant <a href='%(task_url)s' target='_blank'>sur ce "
|
||||
"lien</a>."
|
||||
@@ -1 +0,0 @@
|
||||
from . import helpdesk_ticket
|
||||
@@ -1,103 +0,0 @@
|
||||
from odoo import _, models, api
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
def button_convert_to_task(self):
|
||||
user_ids = [self.user_id.id]
|
||||
task_service_id, request_type_id = self._match_task_service_and_request_type(
|
||||
ticket_category_id=self.category_id.id,
|
||||
ticket_request_type_id=self.request_type_id.id
|
||||
)
|
||||
|
||||
task = self.env["project.task"].create({
|
||||
"name": self.name,
|
||||
"description": self.description,
|
||||
"project_id": self.project_id.id,
|
||||
"user_ids": user_ids,
|
||||
"partner_id": self.partner_id.id,
|
||||
"service_id": task_service_id,
|
||||
"request_type_id": request_type_id,
|
||||
"priority": self.priority
|
||||
})
|
||||
|
||||
# copy chatter
|
||||
for msg in reversed(self.message_ids):
|
||||
msg.copy({
|
||||
'model': 'project.task',
|
||||
'res_id': task.id
|
||||
})
|
||||
|
||||
# copy attachments inserted in the messages
|
||||
for attach in msg.attachment_ids:
|
||||
attach.copy({
|
||||
'res_model': 'project.task',
|
||||
'res_id': task.id,
|
||||
'res_name': task.name
|
||||
})
|
||||
|
||||
# copy attachments not added in a message
|
||||
for attachment in self.attachment_ids:
|
||||
attachment.copy({
|
||||
'res_model': 'project.task',
|
||||
'res_id': task.id,
|
||||
'res_name': task.name
|
||||
})
|
||||
|
||||
# copy subscribers
|
||||
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
|
||||
|
||||
# warn (in the chatter) that the task is a copy
|
||||
base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
|
||||
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
|
||||
task_message = _(
|
||||
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
|
||||
ticket_url=ticket_url
|
||||
)
|
||||
task.message_post(body=task_message)
|
||||
|
||||
# warn (in the chatter) that the ticket has been converted
|
||||
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
|
||||
ticket_message = _(
|
||||
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
|
||||
task_url=task_url
|
||||
)
|
||||
self.message_post(body=ticket_message)
|
||||
|
||||
# archive the ticket
|
||||
self.write({
|
||||
"active": False,
|
||||
"task_id": task.id
|
||||
})
|
||||
# transfer timesheets from ticket to task
|
||||
self._onchange_task_id()
|
||||
|
||||
return {
|
||||
"type": "ir.actions.act_window",
|
||||
"view_mode": "form",
|
||||
"target": "current",
|
||||
"res_model": "project.task",
|
||||
"res_id": task.id,
|
||||
}
|
||||
|
||||
def _match_task_service_and_request_type(
|
||||
self,
|
||||
ticket_category_id: int,
|
||||
ticket_request_type_id: int
|
||||
) -> tuple[int, int]:
|
||||
"""
|
||||
This function permits to match the task service_id and request_type from the ticket category and request type
|
||||
"""
|
||||
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
|
||||
[("id", "=", ticket_category_id)],
|
||||
limit=1
|
||||
)
|
||||
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
|
||||
|
||||
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
|
||||
[("id", "=", ticket_request_type_id)],
|
||||
limit=1
|
||||
)
|
||||
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
|
||||
|
||||
return task_service.id, task_request_type.id
|
||||
@@ -1,21 +0,0 @@
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="convert_to_task_helpdesk_ticket_view_form" model="ir.ui.view">
|
||||
<field name="name">timesheet.helpdesk.ticket.form.view</field>
|
||||
<field name="model">helpdesk.ticket</field>
|
||||
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
|
||||
<field name="priority" eval="20" />
|
||||
<field name="arch" type="xml">
|
||||
<div name="button_box" position="inside">
|
||||
<button
|
||||
name="button_convert_to_task"
|
||||
title="Convert to task"
|
||||
string="Convert to task"
|
||||
icon="fa-tasks text-success"
|
||||
type="object"
|
||||
confirm="Are you sure you want to convert this ticket into a task ? You'll be redirected to the newly created task and this ticket will be archived."
|
||||
/>
|
||||
</div>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
2
helpdesk_create_task_from_ticket/.gitignore
vendored
2
helpdesk_create_task_from_ticket/.gitignore
vendored
@@ -1,2 +0,0 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,53 +0,0 @@
|
||||
================================
|
||||
helpdesk_create_task_from_ticket
|
||||
================================
|
||||
|
||||
This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
|
||||
|
||||
It automatically fills up these tasks fields
|
||||
|
||||
```
|
||||
Ticket (helpdesk.ticke) / Tâche (project.task)
|
||||
|
||||
Intitulé (name) --> Titre (name)
|
||||
Utilisateur assigné (user_id) --> Assignés (user_ids)
|
||||
Projet (project_id) --> Projet (project_id)
|
||||
Contact (partner_id) --> Client (partner_id)
|
||||
Catégorie (category_id) --> service (service_id)
|
||||
Request Type (request_type_id) --> Type de demande (request_type_id)
|
||||
Priorité (priority) --> Priorité (priority)
|
||||
```
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_create_task_from_ticket`.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
A current limitation is that one task can be linked to many tickets.
|
||||
Thus, the above task fields are filled up at the creation of the task from a ticket form
|
||||
but are not updated when the linked tickets are updated.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
## Contributors
|
||||
|
||||
- Quentin Mondot
|
||||
|
||||
## Funders
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
- Elabore (https://elabore.coop)
|
||||
|
||||
## Maintainer
|
||||
|
||||
This module is maintained by Elabore.
|
||||
@@ -1 +0,0 @@
|
||||
from . import models
|
||||
@@ -1,26 +0,0 @@
|
||||
# Copyright 2024 Quentin Mondot
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_create_task_from_ticket",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "This module enriches task information when creating it from a ticket form.",
|
||||
"depends": [
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
|
||||
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
|
||||
"project_task_add_very_high" # to have priority values 2 and 3 on tasks
|
||||
],
|
||||
"data": [
|
||||
"views/helpdesk_create_task_from_ticket.xml",
|
||||
],
|
||||
"installable": True,
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -1 +0,0 @@
|
||||
from . import project_task
|
||||
@@ -1,71 +0,0 @@
|
||||
from odoo import models, api
|
||||
|
||||
|
||||
class ProjectTask(models.Model):
|
||||
"""
|
||||
The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
|
||||
This function is called when the user clicks on the button "create" in the task field of the ticket form
|
||||
The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
|
||||
This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
|
||||
"""
|
||||
_inherit = "project.task"
|
||||
|
||||
@api.model
|
||||
def create(self, vals_list):
|
||||
if all(key in self.env.context for key in (
|
||||
"default_user_id",
|
||||
"default_ticket_category_id",
|
||||
"default_ticket_request_type_id"
|
||||
)):
|
||||
user_ids = [self.env.context["default_user_id"]]
|
||||
task_service_id, request_type_id = self._match_task_service_and_request_type(
|
||||
ticket_category_id=self.env.context["default_ticket_category_id"],
|
||||
ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
|
||||
)
|
||||
|
||||
return super(ProjectTask, self.with_context(
|
||||
default_user_ids=user_ids,
|
||||
default_service_id=task_service_id,
|
||||
default_request_type_id=request_type_id
|
||||
)).create(vals_list)
|
||||
|
||||
return super(ProjectTask, self).create(vals_list)
|
||||
|
||||
def onchange(self, values, field_name, field_onchange):
|
||||
if all(key in self.env.context for key in (
|
||||
"default_user_id",
|
||||
"default_ticket_category_id",
|
||||
"default_ticket_request_type_id"
|
||||
)):
|
||||
user_ids = [self.env.context["default_user_id"]]
|
||||
task_service_id, request_type_id = self._match_task_service_and_request_type(
|
||||
ticket_category_id=self.env.context["default_ticket_category_id"],
|
||||
ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
|
||||
)
|
||||
|
||||
return super(ProjectTask, self.with_context(
|
||||
default_user_ids=user_ids,
|
||||
default_service_id=task_service_id,
|
||||
default_request_type_id=request_type_id
|
||||
)).onchange(values, field_name, field_onchange)
|
||||
|
||||
return super(ProjectTask, self).onchange(values, field_name, field_onchange)
|
||||
|
||||
def _match_task_service_and_request_type(
|
||||
self,
|
||||
ticket_category_id: int,
|
||||
ticket_request_type_id: int
|
||||
) -> tuple[int, int]:
|
||||
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
|
||||
[("id", "=", ticket_category_id)],
|
||||
limit=1
|
||||
)
|
||||
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
|
||||
|
||||
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
|
||||
[("id", "=", ticket_request_type_id)],
|
||||
limit=1
|
||||
)
|
||||
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
|
||||
|
||||
return task_service.id, task_request_type.id
|
||||
@@ -1,23 +0,0 @@
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
|
||||
<field name="name">helpdesk.ticket.form.task.from.ticket</field>
|
||||
<field name="model">helpdesk.ticket</field>
|
||||
<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
|
||||
<field name="priority" eval="99" />
|
||||
<field name="arch" type="xml">
|
||||
<xpath expr="//field[@name='task_id'][2]" position="attributes">
|
||||
<attribute name="context">
|
||||
{
|
||||
'default_project_id': project_id,
|
||||
'default_user_id': user_id,
|
||||
'default_partner_id': partner_id,
|
||||
'default_ticket_category_id': category_id,
|
||||
'default_ticket_request_type_id': request_type_id,
|
||||
'default_priority': priority
|
||||
}
|
||||
</attribute>
|
||||
</xpath>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_ticket_enriched_description_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,2 +1,3 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import main
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_ticket_priority_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,2 +1,3 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import main
|
||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_request_type",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,13 +1,18 @@
|
||||
import odoo.http as http
|
||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
|
||||
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
def _get_ticket_request_types(self):
|
||||
types = []
|
||||
for type in http.request.env["helpdesk.request.type"].search([]):
|
||||
types.append({"id": type.id, "name": type.name})
|
||||
return types
|
||||
|
||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||
def create_new_ticket(self, **kw):
|
||||
res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
|
||||
request_types = http.request.env["helpdesk.request.type"].search([])
|
||||
res.qcontext["request_types"] = request_types
|
||||
res.qcontext["request_types"] = self._get_ticket_request_types()
|
||||
return res
|
||||
|
||||
def _prepare_submit_ticket_vals(self, **kw):
|
||||
@@ -16,4 +21,4 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
int(kw.get("request_type"))
|
||||
)
|
||||
res.update({"request_type_id": request_type.id})
|
||||
return res
|
||||
return res
|
||||
|
||||
@@ -0,0 +1,88 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_request_type
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 14.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2024-10-03 21:46+0000\n"
|
||||
"PO-Revision-Date: 2024-10-03 21:46+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
|
||||
msgid "<strong>Request type:</strong>"
|
||||
msgstr "<strong>Type de requête :</strong>"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
|
||||
msgid "Created by"
|
||||
msgstr "Créé par"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
|
||||
msgid "Created on"
|
||||
msgstr "Créé le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
|
||||
msgid "Display Name"
|
||||
msgstr "Intitulé"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr "Ticket d'assistance"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
|
||||
msgid "ID"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
|
||||
msgid "Last Modified on"
|
||||
msgstr "Dernière modification le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
|
||||
msgid "Last Updated by"
|
||||
msgstr "Dernière mise à jour par"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
|
||||
msgid "Last Updated on"
|
||||
msgstr "Dernière mise à jour le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
|
||||
msgid "Request Type"
|
||||
msgstr "Type de requête"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
|
||||
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
|
||||
msgid "Request Types"
|
||||
msgstr "Types de requête"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
|
||||
msgid "Sequence"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
|
||||
msgid "name"
|
||||
msgstr "nom"
|
||||
|
||||
88
helpdesk_request_type/i18n/helpdesk_request_type.pot
Normal file
88
helpdesk_request_type/i18n/helpdesk_request_type.pot
Normal file
@@ -0,0 +1,88 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_request_type
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 14.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2024-10-03 21:43+0000\n"
|
||||
"PO-Revision-Date: 2024-10-03 21:43+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
|
||||
msgid "<strong>Request type:</strong>"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
|
||||
msgid "Created by"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
|
||||
msgid "Created on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
|
||||
msgid "Display Name"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
|
||||
msgid "ID"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
|
||||
msgid "Last Modified on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
|
||||
msgid "Last Updated by"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
|
||||
msgid "Last Updated on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
|
||||
msgid "Request Type"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
|
||||
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
|
||||
msgid "Request Types"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
|
||||
msgid "Sequence"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
|
||||
msgid "name"
|
||||
msgstr ""
|
||||
@@ -27,8 +27,8 @@
|
||||
required="True"
|
||||
>
|
||||
<t t-foreach="request_types" t-as="type">
|
||||
<option t-attf-value="#{type.id}">
|
||||
<t t-esc="type.name" />
|
||||
<option t-attf-value="#{type['id']}">
|
||||
<t t-esc="type['name']" />
|
||||
</option>
|
||||
</t>
|
||||
</select>
|
||||
|
||||
@@ -1,2 +0,0 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,39 +0,0 @@
|
||||
===================================
|
||||
helpdesk_transfer_timesheet_to_task
|
||||
===================================
|
||||
|
||||
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
|
||||
Exception : the timesheet is not transfered to the task linked to the ticket if
|
||||
it has already been invoiced (timesheet_invoice_id != False).
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_transfer_timesheets_to_task`.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
None.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
## Contributors
|
||||
|
||||
- Quentin Mondot
|
||||
|
||||
## Funders
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
- Elabore (https://elabore.coop)
|
||||
|
||||
## Maintainer
|
||||
|
||||
This module is maintained by Elabore.
|
||||
@@ -1 +0,0 @@
|
||||
from . import models
|
||||
@@ -1,23 +0,0 @@
|
||||
# Copyright 2024 Quentin Mondot
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
{
|
||||
"name": "helpdesk_transfer_timesheet_to_task",
|
||||
"version": "16.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Quentin Mondot",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "This module assigns timesheets to the task linked to a ticket.",
|
||||
"depends": [
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
"helpdesk_mgmt_timesheet",
|
||||
"sale_timesheet"
|
||||
],
|
||||
"data": [],
|
||||
"installable": True,
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -1 +0,0 @@
|
||||
from . import helpdesk_ticket
|
||||
@@ -1,12 +0,0 @@
|
||||
from odoo import models, api, Command
|
||||
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@api.onchange("task_id")
|
||||
def _onchange_task_id(self):
|
||||
for record in self:
|
||||
if record.timesheet_ids and record.task_id:
|
||||
not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
|
||||
record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
|
||||
@@ -1 +0,0 @@
|
||||
from . import test_helpdesk_ticket
|
||||
@@ -1,181 +0,0 @@
|
||||
from odoo.tests.common import TransactionCase
|
||||
|
||||
|
||||
class TestHelpdeskTicket(TransactionCase):
|
||||
|
||||
def setUp(self):
|
||||
super(TestHelpdeskTicket, self).setUp()
|
||||
self.HelpdeskTicket = self.env["helpdesk.ticket"]
|
||||
self.ProjectTask = self.env["project.task"]
|
||||
self.AccountAnalyticLine = self.env["account.analytic.line"]
|
||||
self.AccountMove = self.env["account.move"]
|
||||
self.Project = self.env["project.project"]
|
||||
|
||||
self.project = self.Project.create(
|
||||
{"name": "Test project", "allow_timesheets": True}
|
||||
)
|
||||
self.analytic_account = self.project.analytic_account_id
|
||||
# Create a sample task
|
||||
self.task = self.ProjectTask.create(
|
||||
{"name": "Sample Task", "project_id": self.project.id}
|
||||
)
|
||||
|
||||
def test_timesheet_added_to_linked_task(self):
|
||||
# Create a ticket
|
||||
ticket = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket", "description": "My ticket"}
|
||||
)
|
||||
|
||||
# Associate a task with the ticket
|
||||
ticket.task_id = self.task.id
|
||||
|
||||
# Log time on the ticket
|
||||
timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Time Entry",
|
||||
"ticket_id": ticket.id,
|
||||
"unit_amount": 1.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
|
||||
timesheet.onchange_ticket_id()
|
||||
|
||||
# Check that timesheet is linked to the task
|
||||
self.assertIn(timesheet, self.task.timesheet_ids)
|
||||
|
||||
def test_timesheet_added_to_new_task(self):
|
||||
# Create a ticket
|
||||
ticket = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket", "description": "My ticket"}
|
||||
)
|
||||
|
||||
# Log time on the ticket
|
||||
timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Time Entry",
|
||||
"ticket_id": ticket.id,
|
||||
"unit_amount": 1.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
|
||||
# Associate a task with the ticket
|
||||
ticket.task_id = self.task.id
|
||||
ticket._onchange_task_id()
|
||||
|
||||
# Check that timesheet is linked to the task
|
||||
self.assertIn(timesheet, self.task.timesheet_ids)
|
||||
|
||||
def test_timesheet_for_task_linked_to_several_tickets(self):
|
||||
# Create a first ticket
|
||||
ticket_1 = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket 1", "description": "My 1st ticket"}
|
||||
)
|
||||
|
||||
# Log time on the first ticket
|
||||
first_timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "First Time Entry",
|
||||
"ticket_id": ticket_1.id,
|
||||
"unit_amount": 1.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
# Associate a task to the first ticket
|
||||
ticket_1.task_id = self.task.id
|
||||
ticket_1._onchange_task_id()
|
||||
# Create a second ticket
|
||||
ticket_2 = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket 2", "description": "My 2nd ticket"}
|
||||
)
|
||||
# Log time on the second ticket
|
||||
second_timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Second Time Entry",
|
||||
"ticket_id": ticket_2.id,
|
||||
"unit_amount": 2.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
# Associate the same task to the second ticket
|
||||
ticket_2.task_id = self.task.id
|
||||
ticket_2._onchange_task_id()
|
||||
|
||||
# Check that both timesheets are linked to the task
|
||||
self.assertIn(first_timesheet, self.task.timesheet_ids)
|
||||
self.assertIn(second_timesheet, self.task.timesheet_ids)
|
||||
|
||||
def test_timesheet_moved_between_tasks(self):
|
||||
# Create a second task
|
||||
task_2 = self.ProjectTask.create(
|
||||
{"name": "Second Task", "project_id": self.project.id}
|
||||
)
|
||||
|
||||
# Create a ticket
|
||||
ticket = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket", "description": "My ticket"}
|
||||
)
|
||||
|
||||
# Log time on the ticket
|
||||
timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Time Entry for Moving",
|
||||
"ticket_id": ticket.id,
|
||||
"unit_amount": 1.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
|
||||
# Associate the first task with the ticket
|
||||
ticket.task_id = self.task.id
|
||||
ticket._onchange_task_id()
|
||||
|
||||
# Associate the second task with the ticket
|
||||
ticket.task_id = task_2.id
|
||||
ticket._onchange_task_id()
|
||||
|
||||
# Check if timesheet is moved to the second task
|
||||
self.assertNotIn(timesheet, self.task.timesheet_ids)
|
||||
self.assertIn(timesheet, task_2.timesheet_ids)
|
||||
|
||||
def test_timesheet_already_invoiced_are_not_moved(self):
|
||||
journal = self.env["account.journal"].create(
|
||||
{"name": "My journal", "code": "test", "type": "bank"}
|
||||
)
|
||||
account_move = self.AccountMove.create(
|
||||
{"move_type": "entry", "journal_id": journal.id}
|
||||
)
|
||||
# Create a ticket
|
||||
ticket = self.HelpdeskTicket.create(
|
||||
{"name": "Test Ticket", "description": "My ticket"}
|
||||
)
|
||||
|
||||
# Log already invoiced timesheet on the ticket
|
||||
already_invoiced_timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Already Invoiced Time Entry",
|
||||
"ticket_id": ticket.id,
|
||||
"unit_amount": 1.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
"timesheet_invoice_id": account_move.id,
|
||||
}
|
||||
)
|
||||
|
||||
# Log not invoiced timesheet on the ticket
|
||||
not_invoiced_timesheet = self.AccountAnalyticLine.create(
|
||||
{
|
||||
"name": "Not Invoiced Time Entry",
|
||||
"ticket_id": ticket.id,
|
||||
"unit_amount": 2.0,
|
||||
"account_id": self.analytic_account.id,
|
||||
}
|
||||
)
|
||||
|
||||
# Associate a task with the ticket
|
||||
ticket.task_id = self.task.id
|
||||
ticket._onchange_task_id()
|
||||
|
||||
# Check already invoiced timesheet has not been moved
|
||||
self.assertNotIn(already_invoiced_timesheet, self.task.timesheet_ids)
|
||||
self.assertIn(not_invoiced_timesheet, self.task.timesheet_ids)
|
||||
2
helpdesk_user_default_ticket_team/.gitignore
vendored
2
helpdesk_user_default_ticket_team/.gitignore
vendored
@@ -1,2 +0,0 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,46 +0,0 @@
|
||||
=================================
|
||||
helpdesk_user_default_ticket_team
|
||||
=================================
|
||||
|
||||
Automate ticket team attribution when ticket created by portal user.
|
||||
- configure default team on portal user form view
|
||||
- assign automatically the new tickets to the team configured in the user's profile.
|
||||
|
||||
Installation
|
||||
============
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
``helpdesk_user_default_ticket_team``.
|
||||
|
||||
Known issues / Roadmap
|
||||
======================
|
||||
|
||||
None yet.
|
||||
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
Credits
|
||||
=======
|
||||
|
||||
Contributors
|
||||
------------
|
||||
|
||||
* Stéphan Sainléger
|
||||
|
||||
Funders
|
||||
-------
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
* Elabore (https://elabore.coop)
|
||||
|
||||
|
||||
Maintainer
|
||||
----------
|
||||
|
||||
This module is maintained by Elabore.
|
||||
@@ -1,3 +0,0 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import models
|
||||
@@ -1,36 +0,0 @@
|
||||
# Copyright 2022 Stéphan Sainléger (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
{
|
||||
"name": "helpdesk_user_default_ticket_team",
|
||||
"version": "16.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "Automate ticket team attribution when ticket created by portal user.",
|
||||
# any module necessary for this one to work correctly
|
||||
"depends": [
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
],
|
||||
"qweb": [],
|
||||
"external_dependencies": {
|
||||
"python": [],
|
||||
},
|
||||
# always loaded
|
||||
"data": [
|
||||
"views/res_users_views.xml",
|
||||
],
|
||||
# only loaded in demonstration mode
|
||||
"demo": [],
|
||||
"js": [],
|
||||
"css": [],
|
||||
"installable": True,
|
||||
# Install this module automatically if all dependency have been previously
|
||||
# and independently installed. Used for synergetic or glue modules.
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -1 +0,0 @@
|
||||
This directory should contain the *.po for Odoo translation.
|
||||
@@ -1,31 +0,0 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_user_default_ticket_team
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-05-21 14:37+0000\n"
|
||||
"PO-Revision-Date: 2025-05-21 16:39+0200\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
|
||||
msgid "Default Helpdesk Team"
|
||||
msgstr "Équipe d'assistance par défaut"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr "Ticket d'assistance"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
|
||||
msgid "User"
|
||||
msgstr "Utilisateur"
|
||||
@@ -1,31 +0,0 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_user_default_ticket_team
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-05-21 14:36+0000\n"
|
||||
"PO-Revision-Date: 2025-05-21 14:36+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
|
||||
msgid "Default Helpdesk Team"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
|
||||
msgid "User"
|
||||
msgstr ""
|
||||
@@ -1,2 +0,0 @@
|
||||
from . import res_users
|
||||
from . import helpdesk_ticket
|
||||
@@ -1,29 +0,0 @@
|
||||
from odoo import api, fields, models, tools
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@api.model_create_multi
|
||||
def create(self, vals_list):
|
||||
for vals in vals_list:
|
||||
if not vals.get("team_id") and vals.get("partner_id"):
|
||||
# Find the user who creates the ticket
|
||||
partner = self.env["res.partner"].browse(vals.get("partner_id"))
|
||||
if not partner:
|
||||
continue
|
||||
user = self.env["res.users"].browse(partner.user_ids[0].id)
|
||||
if not user:
|
||||
continue
|
||||
|
||||
# Get its default team_id
|
||||
team = user.default_helpdesk_ticket_team_id
|
||||
if not team:
|
||||
continue
|
||||
|
||||
vals["team_id"] = team.id
|
||||
|
||||
# Set the linked project
|
||||
if team.default_project_id:
|
||||
vals["project_id"] = team.default_project_id.id
|
||||
|
||||
return super().create(vals_list)
|
||||
@@ -1,6 +0,0 @@
|
||||
from odoo import _, api, fields, models
|
||||
|
||||
class Users(models.Model):
|
||||
_inherit = "res.users"
|
||||
|
||||
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
|
||||
@@ -1,15 +0,0 @@
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
|
||||
<field name="name">view.users.form.inherit.default.helpdesk.team</field>
|
||||
<field name="model">res.users</field>
|
||||
<field name="inherit_id" ref="base.view_users_form" />
|
||||
<field name="arch" type="xml">
|
||||
<xpath expr="//page[@name='preferences']" position="inside">
|
||||
<group name="helpdesk_user_default">
|
||||
<field name="default_helpdesk_ticket_team_id" />
|
||||
</group>
|
||||
</xpath>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
Reference in New Issue
Block a user