13 Commits

Author SHA1 Message Date
Stéphan Sainléger
8c484adbdb [CLN] move .gitignore files at repo level 2025-09-15 11:22:09 +02:00
Stéphan Sainléger
fbf4914ed4 [FIX] helpdesk_portal_ticket_enriched_description_form: correct view inheritage priority
view which replace a field/block must be with priority 99 according to
OCA's guidelines
2025-09-15 11:22:09 +02:00
Stéphan Sainléger
576947a423 [CLN] global: clean addons
corrections on __manifest__.py files
remove useless pragma
add end of lines
2025-09-15 11:22:09 +02:00
Stéphan Sainléger
2afa90260f [CLN] global: apply ruff 2025-09-15 11:22:09 +02:00
Stéphan Sainléger
76db335030 WIP - [ADD] global: add pre-commit process 2025-09-15 10:56:58 +02:00
jscampucci
6814938949 [IMP] helpdesk_portal_timesheet : hide non billable timesheet from portal 2025-09-08 09:38:14 +02:00
jscampucci
070193bea1 [CLN] lint commit 2025-09-08 09:38:14 +02:00
63bb355444 [IMP] helpdesk_convert_ticket_to_task: correct translations 2025-08-04 17:31:11 +02:00
e04595b65d [I18N]helpdesk_portal_ticket_enriched_description_form 2025-07-16 16:31:30 +02:00
2bbe59a7c1 [I18N]helpdesk_request_type 2025-07-16 16:31:30 +02:00
Boris Gallet
217cafe0e5 [ADD]helpdesk_timesheet_exclude_from_sale_order 2025-07-15 14:31:10 +02:00
63af539ba6 [REM] helpdesk_create_task_from_ticket: replaced by helpdesk_convert_task_to_ticket 2025-07-10 15:49:38 +02:00
a6da3de63a [ADD] helpdesk_convert_ticket_to_task: add new button in ticket to convert into task with many informations 2025-07-09 12:27:40 +02:00
68 changed files with 1474 additions and 321 deletions

20
.editorconfig Normal file
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# Configuration for known file extensions
[*.{css,js,json,less,md,py,rst,sass,scss,xml,yaml,yml}]
charset = utf-8
end_of_line = lf
indent_size = 4
indent_style = space
insert_final_newline = true
trim_trailing_whitespace = true
[*.{json,yml,yaml,rst,md}]
indent_size = 2
# Do not configure editor for libs and autogenerated content
[{*/static/{lib,src/lib}/**,*/static/description/index.html,*/readme/../README.rst}]
charset = unset
end_of_line = unset
indent_size = unset
indent_style = unset
insert_final_newline = false
trim_trailing_whitespace = false

188
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env:
browser: true
es6: true
# See https://github.com/OCA/odoo-community.org/issues/37#issuecomment-470686449
parserOptions:
ecmaVersion: 2019
overrides:
- files:
- "**/*.esm.js"
parserOptions:
sourceType: module
# Globals available in Odoo that shouldn't produce errorings
globals:
_: readonly
$: readonly
fuzzy: readonly
jQuery: readonly
moment: readonly
odoo: readonly
openerp: readonly
owl: readonly
luxon: readonly
# Styling is handled by Prettier, so we only need to enable AST rules;
# see https://github.com/OCA/maintainer-quality-tools/pull/618#issuecomment-558576890
rules:
accessor-pairs: warn
array-callback-return: warn
callback-return: warn
capitalized-comments:
- warn
- always
- ignoreConsecutiveComments: true
ignoreInlineComments: true
complexity:
- warn
- 15
constructor-super: warn
dot-notation: warn
eqeqeq: warn
global-require: warn
handle-callback-err: warn
id-blacklist: warn
id-match: warn
init-declarations: error
max-depth: warn
max-nested-callbacks: warn
max-statements-per-line: warn
no-alert: warn
no-array-constructor: warn
no-caller: warn
no-case-declarations: warn
no-class-assign: warn
no-cond-assign: error
no-const-assign: error
no-constant-condition: warn
no-control-regex: warn
no-debugger: error
no-delete-var: warn
no-div-regex: warn
no-dupe-args: error
no-dupe-class-members: error
no-dupe-keys: error
no-duplicate-case: error
no-duplicate-imports: error
no-else-return: warn
no-empty-character-class: warn
no-empty-function: error
no-empty-pattern: error
no-empty: warn
no-eq-null: error
no-eval: error
no-ex-assign: error
no-extend-native: warn
no-extra-bind: warn
no-extra-boolean-cast: warn
no-extra-label: warn
no-fallthrough: warn
no-func-assign: error
no-global-assign: error
no-implicit-coercion:
- warn
- allow: ["~"]
no-implicit-globals: warn
no-implied-eval: warn
no-inline-comments: warn
no-inner-declarations: warn
no-invalid-regexp: warn
no-irregular-whitespace: warn
no-iterator: warn
no-label-var: warn
no-labels: warn
no-lone-blocks: warn
no-lonely-if: error
no-mixed-requires: error
no-multi-str: warn
no-native-reassign: error
no-negated-condition: warn
no-negated-in-lhs: error
no-new-func: warn
no-new-object: warn
no-new-require: warn
no-new-symbol: warn
no-new-wrappers: warn
no-new: warn
no-obj-calls: warn
no-octal-escape: warn
no-octal: warn
no-param-reassign: warn
no-path-concat: warn
no-process-env: warn
no-process-exit: warn
no-proto: warn
no-prototype-builtins: warn
no-redeclare: warn
no-regex-spaces: warn
no-restricted-globals: warn
no-restricted-imports: warn
no-restricted-modules: warn
no-restricted-syntax: warn
no-return-assign: error
no-script-url: warn
no-self-assign: warn
no-self-compare: warn
no-sequences: warn
no-shadow-restricted-names: warn
no-shadow: warn
no-sparse-arrays: warn
no-sync: warn
no-this-before-super: warn
no-throw-literal: warn
no-undef-init: warn
no-undef: error
no-unmodified-loop-condition: warn
no-unneeded-ternary: error
no-unreachable: error
no-unsafe-finally: error
no-unused-expressions: error
no-unused-labels: error
no-unused-vars: error
no-use-before-define: error
no-useless-call: warn
no-useless-computed-key: warn
no-useless-concat: warn
no-useless-constructor: warn
no-useless-escape: warn
no-useless-rename: warn
no-void: warn
no-with: warn
operator-assignment: [error, always]
prefer-const: warn
radix: warn
require-yield: warn
sort-imports: warn
spaced-comment: [error, always]
strict: [error, function]
use-isnan: error
valid-jsdoc:
- warn
- prefer:
arg: param
argument: param
augments: extends
constructor: class
exception: throws
func: function
method: function
prop: property
return: returns
virtual: abstract
yield: yields
preferType:
array: Array
bool: Boolean
boolean: Boolean
number: Number
object: Object
str: String
string: String
requireParamDescription: false
requireReturn: false
requireReturnDescription: false
requireReturnType: false
valid-typeof: warn
yoda: warn

42
.github/workflows/pre-commit.yml vendored Normal file
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name: pre-commit
on:
pull_request:
branches:
- "16.0*"
jobs:
pre-commit:
runs-on: ubuntu-22.04
steps:
- uses: actions/checkout@v4
- uses: actions/setup-python@v5
with:
python-version: "3.11"
- name: Get python version
run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
- uses: actions/cache@v4
with:
path: ~/.cache/pre-commit
key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
- name: Install pre-commit
run: pip install pre-commit
- name: Run pre-commit
run: pre-commit run --all-files --show-diff-on-failure --color=always
env:
# Consider valid a PR that changes README fragments but doesn't
# change the README.rst file itself. It's not really a problem
# because the bot will update it anyway after merge. This way, we
# lower the barrier for functional contributors that want to fix the
# readme fragments, while still letting developers get README
# auto-generated (which also helps functionals when using runboat).
# DOCS https://pre-commit.com/#temporarily-disabling-hooks
SKIP: oca-gen-addon-readme
- name: Check that all files generated by pre-commit are in git
run: |
newfiles="$(git ls-files --others --exclude-from=.gitignore)"
if [ "$newfiles" != "" ] ; then
echo "Please check-in the following files:"
echo "$newfiles"
exit 1
fi

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.gitignore vendored Normal file
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# Byte-compiled / optimized / DLL files
__pycache__/
*.py[cod]
/.venv
/.pytest_cache
/.ruff_cache
# C extensions
*.so
# Distribution / packaging
.Python
env/
bin/
build/
develop-eggs/
dist/
eggs/
lib64/
parts/
sdist/
var/
*.egg-info/
.installed.cfg
*.egg
*.eggs
# Windows installers
*.msi
# Debian packages
*.deb
# Redhat packages
*.rpm
# MacOS packages
*.dmg
*.pkg
# Installer logs
pip-log.txt
pip-delete-this-directory.txt
# Unit test / coverage reports
htmlcov/
.tox/
.coverage
.cache
nosetests.xml
coverage.xml
# Translations
*.mo
# Pycharm
.idea
# Eclipse
.settings
# Visual Studio cache/options directory
.vs/
.vscode
# OSX Files
.DS_Store
# Django stuff:
*.log
# Mr Developer
.mr.developer.cfg
.project
.pydevproject
# Rope
.ropeproject
# Sphinx documentation
docs/_build/
# Backup files
*~
*.swp
# OCA rules
!static/lib/

146
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exclude: |
(?x)
# NOT INSTALLABLE ADDONS
# END NOT INSTALLABLE ADDONS
# Files and folders generated by bots, to avoid loops
^setup/|/static/description/index\.html$|
# We don't want to mess with tool-generated files
.svg$|/tests/([^/]+/)?cassettes/|^.copier-answers.yml$|^.github/|^eslint.config.cjs|^prettier.config.cjs|
# Maybe reactivate this when all README files include prettier ignore tags?
^README\.md$|
# Library files can have extraneous formatting (even minimized)
/static/(src/)?lib/|
# Repos using Sphinx to generate docs don't need prettying
^docs/_templates/.*\.html$|
# Don't bother non-technical authors with formatting issues in docs
readme/.*\.(rst|md)$|
# Ignore build and dist directories in addons
/build/|/dist/|
# Ignore test files in addons
/tests/samples/.*|
# You don't usually want a bot to modify your legal texts
(LICENSE.*|COPYING.*)
default_language_version:
python: python3
node: "16.17.0"
repos:
- repo: local
hooks:
# These files are most likely copier diff rejection junks; if found,
# review them manually, fix the problem (if needed) and remove them
- id: forbidden-files
name: forbidden files
entry: found forbidden files; remove them
language: fail
files: "\\.rej$"
- id: en-po-files
name: en.po files cannot exist
entry: found a en.po file
language: fail
files: '[a-zA-Z0-9_]*/i18n/en\.po$'
- repo: https://github.com/oca/maintainer-tools
rev: f9b919b9868143135a9c9cb03021089cabba8223
hooks:
# update the NOT INSTALLABLE ADDONS section above
- id: oca-update-pre-commit-excluded-addons
- id: oca-fix-manifest-website
args: ["https://github.com/elabore-coop/helpdesk-tools"]
- id: oca-gen-addon-readme
args:
- --addons-dir=.
- --branch=16.0
- --org-name=OCA
- --repo-name=helpdesk-tools
- --if-source-changed
- --keep-source-digest
- repo: https://github.com/OCA/odoo-pre-commit-hooks
rev: v0.1.4
hooks:
- id: oca-checks-odoo-module
- id: oca-checks-po
args:
- --disable=po-pretty-format
- repo: local
hooks:
- id: prettier
name: prettier (with plugin-xml)
entry: prettier
args:
- --write
- --list-different
- --ignore-unknown
types: [text]
files: \.(css|htm|html|js|json|jsx|less|md|scss|toml|ts|xml|yaml|yml)$
language: node
additional_dependencies:
- "prettier@2.7.1"
- "@prettier/plugin-xml@2.2.0"
- repo: local
hooks:
- id: eslint
name: eslint
entry: eslint
args:
- --color
- --fix
verbose: true
types: [javascript]
language: node
additional_dependencies:
- "eslint@8.24.0"
- "eslint-plugin-jsdoc@"
- repo: https://github.com/pre-commit/pre-commit-hooks
rev: v5.0.0
hooks:
- id: trailing-whitespace
# exclude autogenerated files
exclude: /README\.rst$|\.pot?$
- id: end-of-file-fixer
# exclude autogenerated files
exclude: /README\.rst$|\.pot?$
- id: debug-statements
- id: fix-encoding-pragma
args: ["--remove"]
- id: check-case-conflict
- id: check-docstring-first
- id: check-executables-have-shebangs
- id: check-merge-conflict
# exclude files where underlines are not distinguishable from merge conflicts
exclude: /README\.rst$|^docs/.*\.rst$
- id: check-symlinks
- id: check-xml
- id: mixed-line-ending
args: ["--fix=lf"]
- repo: https://github.com/PyCQA/docformatter
rev: v1.7.7
hooks:
- id: docformatter
args: [
"--in-place", # modify the files
"--recursive", # run on all the files
"--wrap-summaries",
"88", # max length of 1st line
"--wrap-descriptions",
"88", # max length of other lines
"--pre-summary-newline", # new line before a long summary
"--make-summary-multi-line", # force summary on multilines
]
additional_dependencies: ["tomli"] # if Python <3.11
- repo: https://github.com/astral-sh/ruff-pre-commit
rev: v0.12.0
hooks:
- id: ruff
args: [--fix, --exit-non-zero-on-fix]
- id: ruff-format
- repo: https://github.com/OCA/pylint-odoo
rev: v9.1.3
hooks:
- id: pylint_odoo
name: pylint with optional checks
args:
- --rcfile=.pylintrc
- --exit-zero
verbose: true
- id: pylint_odoo
args:
- --rcfile=.pylintrc-mandatory

8
.prettierrc.yml Normal file
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# Defaults for all prettier-supported languages.
# Prettier will complete this with settings from .editorconfig file.
bracketSpacing: false
printWidth: 88
proseWrap: always
semi: true
trailingComma: "es5"
xmlWhitespaceSensitivity: "strict"

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.pylintrc Normal file
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[MASTER]
load-plugins=pylint_odoo
score=n
[ODOOLINT]
readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
# This .pylintrc contains optional AND mandatory checks and is meant to be
# loaded in an IDE to have it check everything, in the hope this will make
# optional checks more visible to contributors who otherwise never look at a
# green travis to see optional checks that failed.
# .pylintrc-mandatory containing only mandatory checks is used the pre-commit
# config as a blocking check.
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
manifest-required-author,
manifest-required-key,
manifest-version-format,
method-compute,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout,
# messages that do not cause the lint step to fail
consider-merging-classes-inherited,
create-user-wo-reset-password,
dangerous-filter-wo-user,
deprecated-module,
file-not-used,
invalid-commit,
missing-manifest-dependency,
missing-newline-extrafiles,
missing-readme,
no-utf8-coding-comment,
odoo-addons-relative-import,
old-api7-method-defined,
redefined-builtin,
too-complex,
unnecessary-utf8-coding-comment
[REPORTS]
msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
output-format=colorized
reports=no

98
.pylintrc-mandatory Normal file
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@@ -0,0 +1,98 @@
[MASTER]
load-plugins=pylint_odoo
score=n
[ODOOLINT]
readme-template-url="https://github.com/OCA/maintainer-tools/blob/master/template/module/README.rst"
manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
manifest-required-author,
manifest-required-key,
manifest-version-format,
method-compute,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout
[REPORTS]
msg-template={path}:{line}: [{msg_id}({symbol}), {obj}] {msg}
output-format=colorized
reports=no

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.ruff.toml Normal file
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target-version = "py310"
fix = true
[lint]
extend-select = [
"B",
"C90",
"E501", # line too long (default 88)
"I", # isort
"UP", # pyupgrade
]
extend-safe-fixes = ["UP008"]
exclude = ["setup/*"]
[format]
exclude = ["setup/*"]
[lint.per-file-ignores]
"__init__.py" = ["F401", "I001"] # ignore unused and unsorted imports in __init__.py
"__manifest__.py" = ["B018"] # useless expression
[lint.isort]
section-order = ["future", "standard-library", "third-party", "odoo", "odoo-addons", "first-party", "local-folder"]
[lint.isort.sections]
"odoo" = ["odoo"]
"odoo-addons" = ["odoo.addons"]
[lint.mccabe]
max-complexity = 16

View File

@@ -0,0 +1,40 @@
# helpdesk_convert_ticket_to_task
This module changes the behavior of the buttons "create" and "create and edit" of the
field `task` in a ticket form.
It automatically fills up many fields (check the function button_convert_to_task for details)
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_convert_ticket_to_task`.
# Known issues / Roadmap
A current limitation is that one task can be linked to many tickets. Thus, the above
task fields are filled up at the creation of the task from a ticket form but are not
updated when the linked tickets are updated.
# Bug Tracker
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits
## Contributors
- Quentin Mondot
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

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# Copyright 2024 Quentin Mondot
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_convert_ticket_to_task",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
"summary": "This module adds a button to convert a ticket into a task.",
"depends": [
"base",
"helpdesk_mgmt",
"helpdesk_mgmt_project",
# to create the helpdesk.request.type model and have the field request_type_id
# in the helpdesk.ticket model
"helpdesk_request_type",
# to have the fields service_id and request_type_id in the project.task model
"project_request_data",
"project_task_add_very_high", # to have priority values 2 and 3 on tasks
"helpdesk_transfer_timesheet_to_task", # to copy timesheets from ticket to task
],
"data": [
"views/helpdesk_convert_ticket_to_task.xml",
],
"installable": True,
"auto_install": False,
"application": False,
}

View File

@@ -0,0 +1,63 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_convert_ticket_to_task
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-08-04 15:26+0000\n"
"PO-Revision-Date: 2025-08-04 15:26+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_convert_ticket_to_task
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
msgid ""
"Are you sure you want to convert this ticket into a task ? You'll be "
"redirected to the newly created task and this ticket will be archived."
msgstr ""
"Êtes-vous sûr de vouloir convertir ce ticket en tâche ? Vous allez être "
"redirigé vers la tâche créée et ce ticket sera archivé."
#. module: helpdesk_convert_ticket_to_task
#: model_terms:ir.ui.view,arch_db:helpdesk_convert_ticket_to_task.convert_to_task_helpdesk_ticket_view_form
msgid "Convert to task"
msgstr "Convertir en tâche"
#. module: helpdesk_convert_ticket_to_task
#: model:ir.model,name:helpdesk_convert_ticket_to_task.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr "Ticket d'Assistance"
#. module: helpdesk_convert_ticket_to_task
#: model:ir.model.fields,field_description:helpdesk_convert_ticket_to_task.field_helpdesk_ticket__smart_search
msgid "Smart Search"
msgstr ""
#. module: helpdesk_convert_ticket_to_task
#. odoo-python
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"This task has been converted from a ticket. You can find the original ticket"
" <a href='%(ticket_url)s' target='_blank'>on this link</a>."
msgstr ""
"Cette tâche a été convertie depuis un ticket. Vous trouverez le ticket "
"original en cliquant <a href='%(ticket_url)s' target='_blank'>sur ce "
"lien</a>."
#. module: helpdesk_convert_ticket_to_task
#. odoo-python
#: code:addons/helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py:0
#, python-format
msgid ""
"This ticket has been converted into a task. You can find it <a "
"href='%(task_url)s' target='_blank'>on this link</a>."
msgstr ""
"Ce ticket a été convertie en tâche. Vous trouverez la tâche en cliquant <a "
"href='%(task_url)s' target='_blank'>sur ce lien</a>."

View File

@@ -0,0 +1 @@
from . import helpdesk_ticket

View File

@@ -0,0 +1,100 @@
from odoo import _, models, api
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
def button_convert_to_task(self):
user_ids = [self.user_id.id]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.category_id.id,
ticket_request_type_id=self.request_type_id.id,
)
task = self.env["project.task"].create(
{
"name": self.name,
"description": self.description,
"project_id": self.project_id.id,
"user_ids": user_ids,
"partner_id": self.partner_id.id,
"service_id": task_service_id,
"request_type_id": request_type_id,
"priority": self.priority,
}
)
# copy chatter
for msg in reversed(self.message_ids):
msg.copy({"model": "project.task", "res_id": task.id})
# copy attachments inserted in the messages
for attach in msg.attachment_ids:
attach.copy(
{
"res_model": "project.task",
"res_id": task.id,
"res_name": task.name,
}
)
# copy attachments not added in a message
for attachment in self.attachment_ids:
attachment.copy(
{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
)
# copy subscribers
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
# warn (in the chatter) that the task is a copy
base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
task_message = _(
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
ticket_url=ticket_url,
)
task.message_post(body=task_message)
# warn (in the chatter) that the ticket has been converted
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
ticket_message = _(
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
task_url=task_url,
)
self.message_post(body=ticket_message)
# archive the ticket
self.write({"active": False, "task_id": task.id})
# transfer timesheets from ticket to task
self._onchange_task_id()
return {
"type": "ir.actions.act_window",
"view_mode": "form",
"target": "current",
"res_model": "project.task",
"res_id": task.id,
}
def _match_task_service_and_request_type(
self, ticket_category_id: int, ticket_request_type_id: int
) -> tuple[int, int]:
"""
This function permits to match the task service_id and request_type from the ticket category and request type
"""
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)], limit=1
)
task_service = self.env["task.service"].search(
[("name", "=", helpdesk_ticket_category.name)]
)
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)], limit=1
)
task_request_type = self.env["request.type"].search(
[("name", "=", helpdesk_ticket_request_type.name)]
)
return task_service.id, task_request_type.id

View File

@@ -0,0 +1,21 @@
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<record id="convert_to_task_helpdesk_ticket_view_form" model="ir.ui.view">
<field name="name">timesheet.helpdesk.ticket.form.view</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
<field name="priority" eval="20" />
<field name="arch" type="xml">
<div name="button_box" position="inside">
<button
name="button_convert_to_task"
title="Convert to task"
string="Convert to task"
icon="fa-tasks text-success"
type="object"
confirm="Are you sure you want to convert this ticket into a task ? You'll be redirected to the newly created task and this ticket will be archived."
/>
</div>
</field>
</record>
</odoo>

View File

@@ -1,53 +0,0 @@
================================
helpdesk_create_task_from_ticket
================================
This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
It automatically fills up these tasks fields
```
Ticket (helpdesk.ticke) / Tâche (project.task)
Intitulé (name) --> Titre (name)
Utilisateur assigné (user_id) --> Assignés (user_ids)
Projet (project_id) --> Projet (project_id)
Contact (partner_id) --> Client (partner_id)
Catégorie (category_id) --> service (service_id)
Request Type (request_type_id) --> Type de demande (request_type_id)
Priorité (priority) --> Priorité (priority)
```
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_create_task_from_ticket`.
# Known issues / Roadmap
A current limitation is that one task can be linked to many tickets.
Thus, the above task fields are filled up at the creation of the task from a ticket form
but are not updated when the linked tickets are updated.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Credits
## Contributors
- Quentin Mondot
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

View File

@@ -1,26 +0,0 @@
# Copyright 2024 Quentin Mondot
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_create_task_from_ticket",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
"summary": "This module enriches task information when creating it from a ticket form.",
"depends": [
"base",
"helpdesk_mgmt",
"helpdesk_mgmt_project",
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
"project_task_add_very_high" # to have priority values 2 and 3 on tasks
],
"data": [
"views/helpdesk_create_task_from_ticket.xml",
],
"installable": True,
"auto_install": False,
"application": False,
}

View File

@@ -1 +0,0 @@
from . import project_task

View File

@@ -1,71 +0,0 @@
from odoo import models, api
class ProjectTask(models.Model):
"""
The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
This function is called when the user clicks on the button "create" in the task field of the ticket form
The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
"""
_inherit = "project.task"
@api.model
def create(self, vals_list):
if all(key in self.env.context for key in (
"default_user_id",
"default_ticket_category_id",
"default_ticket_request_type_id"
)):
user_ids = [self.env.context["default_user_id"]]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.env.context["default_ticket_category_id"],
ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
)
return super(ProjectTask, self.with_context(
default_user_ids=user_ids,
default_service_id=task_service_id,
default_request_type_id=request_type_id
)).create(vals_list)
return super(ProjectTask, self).create(vals_list)
def onchange(self, values, field_name, field_onchange):
if all(key in self.env.context for key in (
"default_user_id",
"default_ticket_category_id",
"default_ticket_request_type_id"
)):
user_ids = [self.env.context["default_user_id"]]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.env.context["default_ticket_category_id"],
ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
)
return super(ProjectTask, self.with_context(
default_user_ids=user_ids,
default_service_id=task_service_id,
default_request_type_id=request_type_id
)).onchange(values, field_name, field_onchange)
return super(ProjectTask, self).onchange(values, field_name, field_onchange)
def _match_task_service_and_request_type(
self,
ticket_category_id: int,
ticket_request_type_id: int
) -> tuple[int, int]:
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)],
limit=1
)
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)],
limit=1
)
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
return task_service.id, task_request_type.id

View File

@@ -1,23 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
<field name="name">helpdesk.ticket.form.task.from.ticket</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
<field name="priority" eval="99" />
<field name="arch" type="xml">
<xpath expr="//field[@name='task_id'][2]" position="attributes">
<attribute name="context">
{
'default_project_id': project_id,
'default_user_id': user_id,
'default_partner_id': partner_id,
'default_ticket_category_id': category_id,
'default_ticket_request_type_id': request_type_id,
'default_priority': priority
}
</attribute>
</xpath>
</field>
</record>
</odoo>

View File

@@ -1,2 +0,0 @@
*.*~
*pyc

View File

@@ -3,8 +3,8 @@ helpdesk_portal_ticket_enriched_description_form
================================================
Add fieds in ticket creation portal form to enrich description content.
Installation
============
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_portal_ticket_enriched_description_form`.
@@ -12,13 +12,13 @@ Use Odoo normal module installation procedure to install
# Known issues / Roadmap
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Bug Tracker
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

View File

@@ -3,13 +3,13 @@
{
"name": "helpdesk_portal_ticket_enriched_description_form",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Stéphan Sainléger",
"license": "AGPL-3",
"category": "Tools",
"summary": "Add fieds in ticket creation portal form to enrich description content.",
"summary": "Add fieds in ticket creation portal form to enrich description data.",
# any module necessary for this one to work correctly
"depends": [
"base",

View File

@@ -1,2 +1 @@
from . import main

View File

@@ -1,4 +1,4 @@
import odoo.http as http
from odoo import _
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
@@ -8,15 +8,21 @@ class HelpdeskTicketControllerDescription(HelpdeskTicketController):
description = ""
if kw.get("small_description", False):
description = (
description + "<b>DESCRIPTION:</b><br/>" + kw["small_description"]
description
+ "<b>%s</b><br/>" % _("DESCRIPTION:")
+ kw["small_description"]
)
del kw["small_description"]
if kw.get("access", False):
description = description + "<br/><br/><b>ACCESS:</b><br/>" + kw["access"]
description = (
description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
)
del kw["access"]
if kw.get("bug_report", False):
description = (
description + "<br/><br/><b>BUG REPORT:</b><br/>" + kw["bug_report"]
description
+ "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
+ kw["bug_report"]
)
del kw["bug_report"]
res.update({"description": description})

View File

@@ -4,10 +4,10 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 14.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-10-03 21:50+0000\n"
"PO-Revision-Date: 2024-10-03 21:50+0000\n"
"POT-Creation-Date: 2025-07-08 12:26+0000\n"
"PO-Revision-Date: 2025-07-08 12:26+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
@@ -42,16 +42,37 @@ msgstr ""
"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
" d'erreur Odoo)</span>"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "ACCESS:"
msgstr "ACCÈS :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Access"
msgstr "Accès"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "BUG REPORT:"
msgstr "RAPPORT DE BUG :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Bug report"
msgstr "Rapport de bug"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "DESCRIPTION:"
msgstr "DESCRIPTION :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"

View File

@@ -4,10 +4,10 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 14.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2024-10-03 21:44+0000\n"
"PO-Revision-Date: 2024-10-03 21:44+0000\n"
"POT-Creation-Date: 2025-07-08 12:29+0000\n"
"PO-Revision-Date: 2025-07-08 12:29+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
@@ -36,16 +36,37 @@ msgid ""
" code Odoo)</span>"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "ACCESS:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Access"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "BUG REPORT:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Bug report"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
#, python-format
msgid "DESCRIPTION:"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"

View File

@@ -1,7 +1,11 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="helpdesk_create_ticket_description"
name="Create Ticket: Description"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="99"
>
<xpath expr="//textarea[@name='description']/../.." position="replace">
<div class="form-group">
<label
@@ -17,23 +21,20 @@
required="True"
/>
</div>
<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
<span
class="col-md-7 col-sm-8"
>Be precise. If there is a bug/error, please describe
how to reproduce it</span>
</div>
<div class="form-group">
<label
class="col-md-3 col-dm-4 control-label"
for="access"
>Access
<label class="col-md-3 col-dm-4 control-label" for="access">Access
</label>
<div class="col-md-7 col-sm-8">
<input
class="form-control"
type="text"
name="access"
/>
<input class="form-control" type="text" name="access" />
</div>
<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
<span
class="col-md-7 col-sm-8"
>Link toward error or additional information</span>
</div>
<div class="form-group">
<label
@@ -48,7 +49,9 @@
style="min-height: 120px"
/>
</div>
<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
<span
class="col-md-7 col-sm-8"
>Paste here the complete error message (ex: error
code Odoo)</span>
</div>
</xpath>

View File

@@ -1,2 +0,0 @@
*.*~
*pyc

View File

@@ -1,6 +1,4 @@
====================================
helpdesk_portal_ticket_priority_form
====================================
# helpdesk_portal_ticket_priority_form
Add fieds in ticket creation portal form for priority.
@@ -15,10 +13,10 @@ None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

View File

@@ -5,7 +5,7 @@
"name": "helpdesk_portal_ticket_priority_form",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Stéphan Sainléger",
"license": "AGPL-3",
"category": "Tools",

View File

@@ -1,2 +1 @@
from . import main

View File

@@ -1,4 +1,5 @@
import odoo.http as http
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
@@ -13,7 +14,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
@http.route("/new/ticket", type="http", auth="user", website=True)
def create_new_ticket(self, **kw):
res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
res = super().create_new_ticket(**kw)
res.qcontext["priorities"] = self._get_ticket_priorities()
return res

View File

@@ -1,20 +1,30 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
<template
id="portal_my_tickets_priority_widget_template"
name="Priority Widget Template"
>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
/>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
/>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
/>
</template>
<!-- Ticket create form -->
<template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="helptdesk_create_ticket_priority"
name="Create Ticket: Priority"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="40"
>
<xpath expr="//form/div[2]" position="after">
<div class="form-group">
<label
class="col-md-3 col-sm-4 control-label"
for="priority"
>Priority
<label class="col-md-3 col-sm-4 control-label" for="priority">Priority
</label>
<div class="col-md-7 col-sm-8">
<select name="priority" t-attf-class="form-control" required="True">
@@ -32,25 +42,33 @@
<!-- Tickets portal list -->
<template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
inherit_id="helpdesk_mgmt.portal_ticket_list">
<template
id="portal_ticket_list_priority"
name="Ticket Portal List Template : Priority"
inherit_id="helpdesk_mgmt.portal_ticket_list"
>
<xpath expr="//thead/tr/th[3]" position="after">
<th t-if="groupby == 'none'">Priority</th>
</xpath>
<xpath expr="//tbody/t/tr/td[3]" position="after">
<td>
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
/>
</td>
</xpath>
</template>
<!-- Ticket portal page -->
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
<template
id="portal_helpdesk_ticket_page_priority"
name="Ticket Portal Template : Priority"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
>
<xpath expr="//h5/div/span" position="before">
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
/>
</xpath>
</template>
</odoo>

View File

@@ -1,2 +1 @@

View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_timesheet",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Elabore",
@@ -12,7 +12,8 @@
"summary": "Show ticket timesheets in portal view",
# any module necessary for this one to work correctly
"depends": [
"helpdesk_mgmt_timesheet"
"helpdesk_mgmt_timesheet",
"sale_timesheet_line_exclude",
],
"qweb": [],
"external_dependencies": {

View File

@@ -13,21 +13,35 @@
</tr>
</thead>
<tr t-foreach="timesheets" t-as="timesheet">
<td><t t-esc="timesheet.date" t-options='{"widget": "date"}'/></td>
<td t-attf-title="#{timesheet.employee_id.name}"><t t-esc="timesheet.employee_id.name"/></td>
<td><t t-esc="timesheet.name"/></td>
<t t-if="not timesheet.exclude_from_sale_order">
<td>
<t t-esc="timesheet.date" t-options='{"widget": "date"}'/>
</td>
<td t-attf-title="#{timesheet.employee_id.name}">
<t t-esc="timesheet.employee_id.name"/>
</td>
<td>
<t t-esc="timesheet.name"/>
</td>
<td class="text-end">
<span t-if="is_uom_day" t-esc="timesheet._get_timesheet_time_day()" t-options='{"widget": "timesheet_uom"}'/>
<span t-else="" t-field="timesheet.unit_amount" t-options='{"widget": "float_time"}'/>
</td>
</t>
</tr>
<tfoot>
<tr>
<th colspan="3"></th>
<th class="text-end">
<t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
<div t-if="is_uom_day"><strong>Days Spent:</strong> <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/></div>
<div t-else=""><strong>Hours Spent:</strong> <span t-esc="timesheets_amount" t-options='{"widget": "float_time"}'/></div>
<div t-if="is_uom_day">
<strong>Days Spent:</strong>
<span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
</div>
<div t-else="">
<strong>Hours Spent:</strong>
<span t-esc="timesheets_amount" t-options='{"widget": "float_time"}'/>
</div>
</th>
</tr>
</tfoot>

View File

@@ -1,2 +0,0 @@
*.*~
*pyc

View File

@@ -1,3 +1,2 @@
from . import models
from . import controllers

View File

@@ -3,9 +3,9 @@
{
"name": "helpdesk_request_type",
"version": "16.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Stéphan Sainléger",
"license": "AGPL-3",
"category": "Tools",

View File

@@ -1,11 +1,12 @@
import odoo.http as http
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
@http.route("/new/ticket", type="http", auth="user", website=True)
def create_new_ticket(self, **kw):
res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
res = super().create_new_ticket(**kw)
request_types = http.request.env["helpdesk.request.type"].search([])
res.qcontext["request_types"] = request_types
return res

View File

@@ -0,0 +1,94 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_request_type
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-07-08 12:09+0000\n"
"PO-Revision-Date: 2025-07-08 12:09+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_request_type
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
msgid "<strong>Request type:</strong>"
msgstr "<strong>Type de demande:</strong>"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
msgid "Created by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
msgid "Created on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
msgid "Display Name"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr "Ticket d'assistance"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
msgid "ID"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
msgid "Last Modified on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
msgid "Last Updated by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
msgid "Last Updated on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
msgid "Request Type"
msgstr "Type de demande"
#. module: helpdesk_request_type
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
msgid "Request Types"
msgstr "Types de demande"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
msgid "Sequence"
msgstr "Séquence"
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
msgid "name"
msgstr "nom"
#. module: helpdesk_mgmt
#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt.portal_helpdesk_ticket_page
msgid ""
"<strong>Attachments:</strong>\n"
" <br/>"
msgstr ""
"<strong>Pièces jointes:</strong>\n"
" <br/>"

View File

@@ -0,0 +1,85 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_request_type
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-07-08 12:08+0000\n"
"PO-Revision-Date: 2025-07-08 12:08+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_request_type
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
msgid "<strong>Request type:</strong>"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
msgid "Created by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
msgid "Created on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
msgid "Display Name"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
msgid "ID"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
msgid "Last Modified on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
msgid "Last Updated by"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
msgid "Last Updated on"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
msgid "Request Type"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
msgid "Request Types"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
msgid "Sequence"
msgstr ""
#. module: helpdesk_request_type
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
msgid "name"
msgstr ""

View File

@@ -1,9 +1,9 @@
from odoo import models, fields
from odoo import fields, models
class RequestType(models.Model):
_name = "helpdesk.request.type"
_description = "Request Type"
name = fields.Char('name', required=True)
name = fields.Char("name", required=True)
sequence = fields.Integer()

View File

@@ -4,4 +4,4 @@ from odoo import fields, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')
request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")

View File

@@ -5,7 +5,7 @@
<field name="name">helpdesk.request.type.view.tree</field>
<field name="model">helpdesk.request.type</field>
<field name="arch" type="xml">
<tree string="Request Types" editable="top" default_order="sequence">
<tree editable="top" default_order="sequence">
<field name="sequence" widget="handle" />
<field name="name" />
</tree>
@@ -23,6 +23,7 @@
action="act_helpdesk_request_types_list"
parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
sequence="99"
name="Request Types" />
name="Request Types"
/>
</odoo>

View File

@@ -1,7 +1,11 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
<template
id="portal_helpdesk_ticket_request_type"
name="My Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
priority="40"
>
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
<div t-if="ticket.request_type_id">
<strong>Request type:</strong>
@@ -10,8 +14,12 @@
</xpath>
</template>
<template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="portal_create_ticket_request-type"
name="Create Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="40"
>
<xpath expr="//form/div[2]" position="after">
<div class="form-group">
<label

View File

@@ -0,0 +1,38 @@
==========================================
helpdesk_timesheet_exclude_from_sale_order
==========================================
Add exclude_from_sale_order field in ticket's timesheets
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_timesheet_exclude_from_sale_order`.
# Known issues / Roadmap
None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Credits
## Contributors
- Boris Gallet
- Laetitia Da Costa
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

View File

@@ -0,0 +1,16 @@
# Copyright 2025 Boris Gallet (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_timesheet_exclude_from_sale_order",
"version": "16.0.1.0.0",
"summary": "Exclude tickets from sale timesheets",
"author": "Boris Gallet, Elabore Coop",
"website": "https://elabore.coop",
"license": "LGPL-3",
"category": "Helpdesk",
"depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
"data": ["views/helpdesk_ticket.xml"],
"installable": True,
"application": False,
"auto_install": False,
}

View File

@@ -0,0 +1,13 @@
<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
<record id="timesheet_helpdesk_ticket_view_form_exclude_from_sale_order" model="ir.ui.view">
<field name="name">timesheet.helpdesk.ticket.view.form.exclude.from.sale.order</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt_timesheet.timesheet_helpdesk_ticket_view_form"/>
<field name="arch" type="xml">
<xpath expr="//field[@name='unit_amount']" position="before">
<field name="exclude_from_sale_order" />
</xpath>
</field>
</record>
</odoo>

View File

@@ -1,2 +0,0 @@
*.*~
*pyc

View File

@@ -1,9 +1,7 @@
===================================
helpdesk_transfer_timesheet_to_task
===================================
# helpdesk_transfer_timesheet_to_task
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
Exception : the timesheet is not transfered to the task linked to the ticket if
This module assigns the field task of the timesheets' ticket to the task linked to the
ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
it has already been invoiced (timesheet_invoice_id != False).
# Installation
@@ -17,10 +15,10 @@ None.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

View File

@@ -4,7 +4,7 @@
"name": "helpdesk_transfer_timesheet_to_task",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
@@ -14,7 +14,7 @@
"helpdesk_mgmt",
"helpdesk_mgmt_project",
"helpdesk_mgmt_timesheet",
"sale_timesheet"
"sale_timesheet",
],
"data": [],
"installable": True,

View File

@@ -1,4 +1,4 @@
from odoo import models, api, Command
from odoo import Command, api, models
class HelpdeskTicket(models.Model):
@@ -8,5 +8,9 @@ class HelpdeskTicket(models.Model):
def _onchange_task_id(self):
for record in self:
if record.timesheet_ids and record.task_id:
not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
not_yet_invoiced_timesheet_ids = [
t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
]
record.task_id.timesheet_ids = [
Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
]

View File

@@ -2,9 +2,8 @@ from odoo.tests.common import TransactionCase
class TestHelpdeskTicket(TransactionCase):
def setUp(self):
super(TestHelpdeskTicket, self).setUp()
super().setUp()
self.HelpdeskTicket = self.env["helpdesk.ticket"]
self.ProjectTask = self.env["project.task"]
self.AccountAnalyticLine = self.env["account.analytic.line"]

View File

@@ -1,2 +0,0 @@
*.*~
*pyc

View File

@@ -1,3 +1 @@
# -*- coding: utf-8 -*-
from . import models

View File

@@ -5,7 +5,7 @@
"name": "helpdesk_user_default_ticket_team",
"version": "16.0.1.1.0",
"author": "Elabore",
"website": "https://elabore.coop",
"website": "https://github.com/elabore-coop/helpdesk-tools",
"maintainer": "Stéphan Sainléger",
"license": "AGPL-3",
"category": "Tools",

View File

@@ -1,4 +1,5 @@
from odoo import api, fields, models, tools
from odoo import api, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"

View File

@@ -1,6 +1,9 @@
from odoo import _, api, fields, models
from odoo import fields, models
class Users(models.Model):
_inherit = "res.users"
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
default_helpdesk_ticket_team_id = fields.Many2one(
"helpdesk.ticket.team", string="Default Helpdesk Team"
)