[CLN] move .gitignore files at repo level

view which replace a field/block must be with priority 99 according to
OCA's guidelines

.github/workflows/pre-commit.yml

@@ -15,10 +15,10 @@ jobs:
           python-version: "3.11"
       - name: Get python version
         run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
-      # - uses: actions/cache@v4
+      - uses: actions/cache@v4
-      #   with:
+        with:
-      #     path: ~/.cache/pre-commit
+          path: ~/.cache/pre-commit
-      #     key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
+          key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
       - name: Install pre-commit
         run: pip install pre-commit
       - name: Run pre-commit

.gitignore

@@ -0,0 +1,88 @@
+# Byte-compiled / optimized / DLL files
+__pycache__/
+*.py[cod]
+/.venv
+/.pytest_cache
+/.ruff_cache
+
+# C extensions
+*.so
+
+# Distribution / packaging
+.Python
+env/
+bin/
+build/
+develop-eggs/
+dist/
+eggs/
+lib64/
+parts/
+sdist/
+var/
+*.egg-info/
+.installed.cfg
+*.egg
+*.eggs
+
+# Windows installers
+*.msi
+
+# Debian packages
+*.deb
+
+# Redhat packages
+*.rpm
+
+# MacOS packages
+*.dmg
+*.pkg
+
+# Installer logs
+pip-log.txt
+pip-delete-this-directory.txt
+
+# Unit test / coverage reports
+htmlcov/
+.tox/
+.coverage
+.cache
+nosetests.xml
+coverage.xml
+
+# Translations
+*.mo
+
+# Pycharm
+.idea
+
+# Eclipse
+.settings
+
+# Visual Studio cache/options directory
+.vs/
+.vscode
+
+# OSX Files
+.DS_Store
+
+# Django stuff:
+*.log
+
+# Mr Developer
+.mr.developer.cfg
+.project
+.pydevproject
+
+# Rope
+.ropeproject
+
+# Sphinx documentation
+docs/_build/
+
+# Backup files
+*~
+*.swp
+
+# OCA rules
+!static/lib/

.pre-commit-config.yaml

@@ -44,19 +44,15 @@ repos:
       # update the NOT INSTALLABLE ADDONS section above
       - id: oca-update-pre-commit-excluded-addons
       - id: oca-fix-manifest-website
-        entry:
+        args: ["https://github.com/elabore-coop/helpdesk-tools"]
-          bash -c 'oca-fix-manifest-website "https://git.elabore.coop/elabore/$(basename
-          $(git rev-parse --show-toplevel))"'
       - id: oca-gen-addon-readme
-        entry:
+        args:
-          bash -c 'oca-gen-addon-readme 
+          - --addons-dir=.
-          --addons-dir=. 
+          - --branch=16.0
-          --branch=$(git symbolic-ref
+          - --org-name=OCA
-          refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
+          - --repo-name=helpdesk-tools
-          --repo-name=$(basename $(git rev-parse --show-toplevel))
+          - --if-source-changed
-          --org-name="Elabore"
+          - --keep-source-digest
-          --if-source-changed --keep-source-digest'
-
   - repo: https://github.com/OCA/odoo-pre-commit-hooks
     rev: v0.1.4
     hooks:

helpdesk_convert_ticket_to_task/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_convert_ticket_to_task/README.md

@@ -1,60 +1,27 @@
-===============================
+# helpdesk_convert_ticket_to_task
-helpdesk_convert_ticket_to_task
-===============================
 
-This module aims to convert a ticket into a task.
+This module changes the behavior of the buttons "create" and "create and edit" of the
+field `task` in a ticket form.
 
-It adds a "Convert to task" button in the ticket form view (in the button box).
+It automatically fills up many fields (check the function button_convert_to_task for details)
-When clicked, a confirmation dialog appears, then the conversion process:
-
-* Creates a new task with the following fields copied from the ticket:
-
-  * Name
-  * Description
-  * Project
-  * Assigned user
-  * Partner
-  * Priority
-
-* Matches the task's service and request type based on the ticket's category
-  and request type (by name matching).
-* Copies all chatter messages and their attachments to the new task.
-* Copies all attachments from the ticket to the task.
-* Copies all followers (subscribers) to the new task.
-* Posts a message in the new task's chatter with a link to the original ticket.
-* Posts a message in the ticket's chatter with a link to the new task.
-* Archives the ticket and links it to the new task.
-* Transfers all timesheets from the ticket to the task.
-* Redirects the user to the newly created task form.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
 `helpdesk_convert_ticket_to_task`.
 
-This module depends on:
-
-* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
-* `helpdesk_mgmt_project`: provides the link between tickets and projects.
-* `helpdesk_request_type`: provides the request type field on tickets.
-* `project_request_data`: provides the service and request type fields on tasks.
-* `project_task_add_very_high`: provides extended priority values (2 and 3) on
-  tasks to match ticket priorities.
-* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
-  functionality from ticket to task.
-
 # Known issues / Roadmap
 
-A current limitation is that one task can be linked to many tickets.
+A current limitation is that one task can be linked to many tickets. Thus, the above
-Thus, the above task fields are filled up at the creation of the task from a ticket form
+task fields are filled up at the creation of the task from a ticket form but are not
-but are not updated when the linked tickets are updated.
+updated when the linked tickets are updated.
 
 # Bug Tracker
 
-Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
+Bugs are tracked on
-trouble, please check there if your issue has already been
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-reported. If you spotted it first, help us smashing it by providing a
+of trouble, please check there if your issue has already been reported. If you spotted
-detailed and welcomed feedback.
+it first, help us smashing it by providing a detailed and welcomed feedback.
 
 # Credits
 

helpdesk_convert_ticket_to_task/__manifest__.py

@@ -2,9 +2,9 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_convert_ticket_to_task",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Quentin Mondot",
     "license": "AGPL-3",
     "category": "Tools",
@@ -13,10 +13,13 @@
         "base",
         "helpdesk_mgmt",
         "helpdesk_mgmt_project",
-        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        # to create the helpdesk.request.type model and have the field request_type_id
-        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
+        # in the helpdesk.ticket model
+        "helpdesk_request_type",
+        # to have the fields service_id and request_type_id in the project.task model
+        "project_request_data",
         "project_task_add_very_high",  # to have priority values 2 and 3 on tasks
-        "helpdesk_transfer_timesheet_to_task"  # to copy timesheets from ticket to task
+        "helpdesk_transfer_timesheet_to_task",  # to copy timesheets from ticket to task
     ],
     "data": [
         "views/helpdesk_convert_ticket_to_task.xml",

helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py

@@ -1,6 +1,4 @@
-from markupsafe import Markup
+from odoo import _, models, api
-
-from odoo import _, api, models
 
 
 class HelpdeskTicket(models.Model):
@@ -52,22 +50,18 @@ class HelpdeskTicket(models.Model):
         # warn (in the chatter) that the task is a copy
         base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
         ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
-        task_message = Markup(
+        task_message = _(
-            _(
+            "This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
-                "This task has been converted from a ticket. You can find the "
+            ticket_url=ticket_url,
-                "original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>."
+        )
-            )
-        ) % {"ticket_url": ticket_url}
         task.message_post(body=task_message)
 
         # warn (in the chatter) that the ticket has been converted
         task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
-        ticket_message = Markup(
+        ticket_message = _(
-            _(
+            "This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
-                "This ticket has been converted into a task. You can find it "
+            task_url=task_url,
-                "<a href='%(task_url)s' target='_blank'>on this link</a>."
+        )
-            )
-        ) % {"task_url": task_url}
         self.message_post(body=ticket_message)
 
         # archive the ticket

helpdesk_portal_ticket_enriched_description_form/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_portal_ticket_enriched_description_form/README.md

@@ -2,41 +2,23 @@
 helpdesk_portal_ticket_enriched_description_form
 ================================================
 
-Add fields in ticket creation portal form to enrich description content.
+Add fieds in ticket creation portal form to enrich description content.
 
-This module extends the ``helpdesk_mgmt`` portal ticket creation form by
+# Installation
-replacing the single description field with three structured fields:
-
-* **Description**: Main description of the issue or request, with a placeholder
-  guiding the user to be precise and describe how to reproduce any bug/error.
-* **Access**: Optional field for providing a link toward the error or additional
-  information.
-* **Bug report**: Optional field to paste the complete error message (e.g., Odoo
-  error code).
-
-When the ticket is submitted, these three fields are automatically concatenated
-into a single formatted HTML description with labeled sections (DESCRIPTION,
-ACCESS, BUG REPORT).
-
-Installation
-============
 
 Use Odoo normal module installation procedure to install
 `helpdesk_portal_ticket_enriched_description_form`.
 
-This module depends on ``helpdesk_mgmt`` which must be available.
-
 # Known issues / Roadmap
 
 None yet.
 
-Bug Tracker
+# Bug Tracker
-===========
 
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on
-trouble, please check there if your issue has already been
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-reported. If you spotted it first, help us smashing it by providing a
+of trouble, please check there if your issue has already been reported. If you spotted
-detailed and welcomed feedback.
+it first, help us smashing it by providing a detailed and welcomed feedback.
 
 # Credits
 

helpdesk_portal_ticket_enriched_description_form/__manifest__.py

@@ -3,13 +3,13 @@
 
 {
     "name": "helpdesk_portal_ticket_enriched_description_form",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.1",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",
-    "summary": "Add fieds in ticket creation portal form to enrich description content.",
+    "summary": "Add fieds in ticket creation portal form to enrich description data.",
     # any module necessary for this one to work correctly
     "depends": [
         "base",

helpdesk_portal_ticket_enriched_description_form/controllers/__init__.py

@@ -1,2 +1 @@
-
 from . import main

helpdesk_portal_ticket_enriched_description_form/controllers/main.py

@@ -1,52 +1,29 @@
-# Copyright 2024 Stéphan Sainléger (Elabore)
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
 from odoo import _
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
 
-def build_enriched_description(small_description=None, access=None, bug_report=None):
-    """
-    Build a formatted HTML description from the enriched form fields.
-
-    :param small_description: Main description of the issue
-    :param access: Link or access information
-    :param bug_report: Error message or bug report details
-    :return: Formatted HTML string
-    """
-    description = ""
-    if small_description:
-        description = "<b>%s</b><br/>%s" % (_("DESCRIPTION:"), small_description)
-    if access:
-        description = "%s<br/><br/><b>%s</b><br/>%s" % (
-            description,
-            _("ACCESS:"),
-            access,
-        )
-    if bug_report:
-        description = "%s<br/><br/><b>%s</b><br/>%s" % (
-            description,
-            _("BUG REPORT:"),
-            bug_report,
-        )
-    return description
-
-
 class HelpdeskTicketControllerDescription(HelpdeskTicketController):
     def _prepare_submit_ticket_vals(self, **kw):
-        # Pop enriched fields and build description BEFORE calling super
-        # to avoid parent's plaintext2html(kw.get("description")) crashing on None
-        small_description = kw.pop("small_description", None)
-        access = kw.pop("access", None)
-        bug_report = kw.pop("bug_report", None)
-        description = build_enriched_description(
-            small_description=small_description,
-            access=access,
-            bug_report=bug_report,
-        )
-        # Set description in kw for parent, using a placeholder to avoid
-        # plaintext2html issues - we'll overwrite the result anyway
-        kw["description"] = ""
         res = super()._prepare_submit_ticket_vals(**kw)
-        res["description"] = description
+        description = ""
+        if kw.get("small_description", False):
+            description = (
+                description
+                + "<b>%s</b><br/>" % _("DESCRIPTION:")
+                + kw["small_description"]
+            )
+            del kw["small_description"]
+        if kw.get("access", False):
+            description = (
+                description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
+            )
+            del kw["access"]
+        if kw.get("bug_report", False):
+            description = (
+                description
+                + "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
+                + kw["bug_report"]
+            )
+            del kw["bug_report"]
+        res.update({"description": description})
         return res

helpdesk_portal_ticket_enriched_description_form/i18n/fr.po

@@ -4,18 +4,44 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 18.0\n"
+"Project-Id-Version: Odoo Server 16.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-03-17 14:30+0000\n"
+"POT-Creation-Date: 2025-07-08 12:26+0000\n"
-"PO-Revision-Date: 2026-03-17 14:30+0000\n"
+"PO-Revision-Date: 2025-07-08 12:26+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
-"Language: fr\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
+"                    how to reproduce it</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
+"                    comment la reproduire.</span>"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
+"information</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
+"complémentaires</span>"
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
+"                    code Odoo)</span>"
+msgstr ""
+"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
+"                    d'erreur Odoo)</span>"
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -28,11 +54,6 @@ msgstr "ACCÈS :"
 msgid "Access"
 msgstr "Accès"
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
-msgstr "Soyez précis. Si vous avez une erreur, merci de décrire comment la reproduire."
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -55,14 +76,4 @@ msgstr "DESCRIPTION :"
 #. module: helpdesk_portal_ticket_enriched_description_form
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
-msgstr "Description"
+msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Link toward error or additional information"
-msgstr "Lien vers l'erreur ou des informations complémentaires"
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Paste here the complete error message (ex: error code Odoo)"
-msgstr "Copier ici le message d'erreur complet (ex: code d'erreur Odoo)"

helpdesk_portal_ticket_enriched_description_form/i18n/helpdesk_portal_ticket_enriched_description_form.pot

@@ -4,10 +4,10 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: Odoo Server 18.0\n"
+"Project-Id-Version: Odoo Server 16.0\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2026-03-17 14:30+0000\n"
+"POT-Creation-Date: 2025-07-08 12:29+0000\n"
-"PO-Revision-Date: 2026-03-17 14:30+0000\n"
+"PO-Revision-Date: 2025-07-08 12:29+0000\n"
 "Last-Translator: \n"
 "Language-Team: \n"
 "MIME-Version: 1.0\n"
@@ -15,6 +15,27 @@ msgstr ""
 "Content-Transfer-Encoding: \n"
 "Plural-Forms: \n"
 
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
+"                    how to reproduce it</span>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
+"information</span>"
+msgstr ""
+
+#. module: helpdesk_portal_ticket_enriched_description_form
+#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
+msgid ""
+"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
+"                    code Odoo)</span>"
+msgstr ""
+
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -27,11 +48,6 @@ msgstr ""
 msgid "Access"
 msgstr ""
 
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
-msgstr ""
-
 #. module: helpdesk_portal_ticket_enriched_description_form
 #. odoo-python
 #: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -55,13 +71,3 @@ msgstr ""
 #: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
 msgid "Description"
 msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Link toward error or additional information"
-msgstr ""
-
-#. module: helpdesk_portal_ticket_enriched_description_form
-#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
-msgid "Paste here the complete error message (ex: error code Odoo)"
-msgstr ""

helpdesk_portal_ticket_enriched_description_form/tests/__init__.py

@@ -1,4 +0,0 @@
-# Copyright 2024 Stéphan Sainléger (Elabore)
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-from . import test_controller

helpdesk_portal_ticket_enriched_description_form/tests/test_controller.py

@@ -1,116 +0,0 @@
-# Copyright 2024 Stéphan Sainléger (Elabore)
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-from odoo.tests.common import TransactionCase, tagged
-
-from ..controllers.main import build_enriched_description
-
-
-@tagged("post_install", "-at_install")
-class TestBuildEnrichedDescription(TransactionCase):
-    """Test cases for the build_enriched_description utility function."""
-
-    def test_all_fields(self):
-        """Test that all three fields are correctly concatenated."""
-        result = build_enriched_description(
-            small_description="This is the main description",
-            access="https://example.com/error",
-            bug_report="Error 500: Internal Server Error",
-        )
-
-        self.assertIn("<b>DESCRIPTION:</b>", result)
-        self.assertIn("This is the main description", result)
-        self.assertIn("<b>ACCESS:</b>", result)
-        self.assertIn("https://example.com/error", result)
-        self.assertIn("<b>BUG REPORT:</b>", result)
-        self.assertIn("Error 500: Internal Server Error", result)
-
-    def test_description_only(self):
-        """Test with only the description field filled."""
-        result = build_enriched_description(
-            small_description="Only description provided",
-        )
-
-        self.assertIn("<b>DESCRIPTION:</b>", result)
-        self.assertIn("Only description provided", result)
-        self.assertNotIn("ACCESS:", result)
-        self.assertNotIn("BUG REPORT:", result)
-
-    def test_description_and_access(self):
-        """Test with description and access fields filled."""
-        result = build_enriched_description(
-            small_description="Description text",
-            access="https://link.com",
-        )
-
-        self.assertIn("<b>DESCRIPTION:</b>", result)
-        self.assertIn("Description text", result)
-        self.assertIn("<b>ACCESS:</b>", result)
-        self.assertIn("https://link.com", result)
-        self.assertNotIn("BUG REPORT:", result)
-
-    def test_description_and_bug_report(self):
-        """Test with description and bug report fields filled."""
-        result = build_enriched_description(
-            small_description="Description text",
-            bug_report="Traceback error here",
-        )
-
-        self.assertIn("<b>DESCRIPTION:</b>", result)
-        self.assertIn("Description text", result)
-        self.assertNotIn("ACCESS:", result)
-        self.assertIn("<b>BUG REPORT:</b>", result)
-        self.assertIn("Traceback error here", result)
-
-    def test_access_only(self):
-        """Test with only the access field filled."""
-        result = build_enriched_description(
-            access="https://link.com",
-        )
-
-        self.assertNotIn("DESCRIPTION:", result)
-        self.assertIn("<b>ACCESS:</b>", result)
-        self.assertIn("https://link.com", result)
-        self.assertNotIn("BUG REPORT:", result)
-
-    def test_bug_report_only(self):
-        """Test with only the bug report field filled."""
-        result = build_enriched_description(
-            bug_report="Error message",
-        )
-
-        self.assertNotIn("DESCRIPTION:", result)
-        self.assertNotIn("ACCESS:", result)
-        self.assertIn("<b>BUG REPORT:</b>", result)
-        self.assertIn("Error message", result)
-
-    def test_access_and_bug_report(self):
-        """Test with access and bug report fields filled (no description)."""
-        result = build_enriched_description(
-            access="https://link.com",
-            bug_report="Error message",
-        )
-
-        self.assertNotIn("DESCRIPTION:", result)
-        self.assertIn("<b>ACCESS:</b>", result)
-        self.assertIn("https://link.com", result)
-        self.assertIn("<b>BUG REPORT:</b>", result)
-        self.assertIn("Error message", result)
-
-    def test_empty(self):
-        """Test with no fields filled."""
-        result = build_enriched_description()
-
-        self.assertEqual(result, "")
-
-    def test_html_structure(self):
-        """Test that the HTML structure is correctly formatted with line breaks."""
-        result = build_enriched_description(
-            small_description="Desc",
-            access="Link",
-            bug_report="Error",
-        )
-
-        # Check that sections are separated by double line breaks
-        self.assertIn("<br/><br/><b>ACCESS:</b>", result)
-        self.assertIn("<br/><br/><b>BUG REPORT:</b>", result)

helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml

@@ -1,7 +1,11 @@
-<?xml version="1.0" encoding="utf-8"?>
+<?xml version="1.0" encoding="utf-8" ?>
 <odoo>
-    <template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
+    <template
-        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
+        id="helpdesk_create_ticket_description"
+        name="Create Ticket: Description"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="99"
+    >
         <xpath expr="//textarea[@name='description']/../.." position="replace">
             <div class="form-group">
                 <label
@@ -15,24 +19,22 @@
                         name="small_description"
                         style="min-height: 120px"
                         required="True"
-                        placeholder="Be precise. If there is a bug/error, please describe how to reproduce it"
                     />
                 </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Be precise. If there is a bug/error, please describe
+                    how to reproduce it</span>
             </div>
             <div class="form-group">
-                <label
+                <label class="col-md-3 col-dm-4 control-label" for="access">Access
-                    class="col-md-3 col-dm-4 control-label"
-                    for="access"
-                >Access
                 </label>
                 <div class="col-md-7 col-sm-8">
-                    <input
+                    <input class="form-control" type="text" name="access" />
-                        class="form-control"
-                        type="text"
-                        name="access"
-                        placeholder="Link toward error or additional information"
-                    />
                 </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Link toward error or additional information</span>
             </div>
             <div class="form-group">
                 <label
@@ -45,11 +47,13 @@
                         class="form-control"
                         name="bug_report"
                         style="min-height: 120px"
-                        placeholder="Paste here the complete error message (ex: error code Odoo)"
                     />
                 </div>
+                <span
+                    class="col-md-7 col-sm-8"
+                >Paste here the complete error message (ex: error
+                    code Odoo)</span>
             </div>
-            <div class="mb-3" />
         </xpath>
     </template>
 </odoo>

helpdesk_portal_ticket_list_defaults/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_portal_ticket_list_defaults/README.md

@@ -1,64 +0,0 @@
-====================================
-Helpdesk Portal Ticket List Defaults
-====================================
-
-Customize default filter, sort and groupby for the helpdesk portal ticket list.
-
-This module changes the default behavior of the ticket list in the portal:
-
-- **Default filter**: Shows only open tickets (instead of all tickets)
-- **Default groupby**: Groups tickets by stage (instead of no grouping)
-- **Default sort**: By date (unchanged, but now overridable)
-
-It also adds an "Open" filter option that wasn't available in the base module.
-
-# Extending
-
-Other modules can easily override the defaults by inheriting the controller
-and overriding the dedicated methods:
-
-```python
-from odoo.addons.helpdesk_portal_ticket_list_defaults.controllers.main import (
-    CustomerPortalHelpdeskDefaults,
-)
-
-
-class MyCustomDefaults(CustomerPortalHelpdeskDefaults):
-
-    def _ticket_get_default_filterby(self):
-        return "all"  # Show all tickets by default
-
-    def _ticket_get_default_groupby(self):
-        return "category"  # Group by category instead of stage
-```
-
-# Installation
-
-Use Odoo normal module installation procedure to install
-`helpdesk_portal_ticket_list_defaults`.
-
-# Known issues / Roadmap
-
-None yet.
-
-# Bug Tracker
-
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_.
-In case of trouble, please check there if your issue has already been reported.
-If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
-
-# Credits
-
-## Contributors
-
-- Stéphan Sainléger
-
-## Funders
-
-The development of this module has been financially supported by:
-
-- Elabore (https://elabore.coop)
-
-## Maintainer
-
-This module is maintained by Elabore.

helpdesk_portal_ticket_list_defaults/__init__.py

@@ -1,3 +0,0 @@
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-from . import controllers

helpdesk_portal_ticket_list_defaults/__manifest__.py

@@ -1,20 +0,0 @@
-# Copyright 2024 Joris Scampucci (Elabore)
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-{
-    "name": "Helpdesk Portal Ticket List Defaults",
-    "version": "18.0.1.0.0",
-    "author": "Elabore",
-    "website": "https://elabore.coop",
-    "maintainer": "Joris Scampucci",
-    "license": "AGPL-3",
-    "category": "Helpdesk",
-    "summary": "Customize default filter, sort and groupby for portal ticket list.",
-    "depends": [
-        "helpdesk_mgmt",
-    ],
-    "data": [],
-    "installable": True,
-    "auto_install": False,
-    "application": False,
-}

helpdesk_portal_ticket_list_defaults/controllers/__init__.py

@@ -1,3 +0,0 @@
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-from . import main

helpdesk_portal_ticket_list_defaults/controllers/main.py

@@ -1,165 +0,0 @@
-# Copyright 2024 Joris Scampucci (Elabore)
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-
-from collections import OrderedDict
-from operator import itemgetter
-
-from odoo import _, http
-from odoo.http import request
-from odoo.osv.expression import AND
-from odoo.tools import groupby as groupbyelem
-
-from odoo.addons.helpdesk_mgmt.controllers.myaccount import CustomerPortalHelpdesk
-from odoo.addons.portal.controllers.portal import pager as portal_pager
-
-
-class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
-    """Customize default values for ticket list filters in portal."""
-
-    def _ticket_get_default_sortby(self):
-        """Return default sort field. Override to customize."""
-        return "date"
-
-    def _ticket_get_default_filterby(self):
-        """Return default filter key. Override to customize."""
-        return "open"
-
-    def _ticket_get_default_groupby(self):
-        """Return default groupby field. Override to customize."""
-        return "stage"
-
-    def _ticket_get_searchbar_filters(self):
-        """Return available filters for ticket list.
-
-        Extends OCA filters with an 'open' filter.
-        Override to add more custom filters.
-        """
-        filters = {
-            "all": {"label": _("All"), "domain": []},
-            "open": {"label": _("Open"), "domain": [("closed", "=", False)]},
-        }
-        # Add stage filters like OCA does
-        for stage in request.env["helpdesk.ticket.stage"].search([]):
-            filters[str(stage.id)] = {
-                "label": stage.name,
-                "domain": [("stage_id", "=", stage.id)],
-            }
-        return filters
-
-    @http.route()
-    def portal_my_tickets(
-        self,
-        page=1,
-        date_begin=None,
-        date_end=None,
-        sortby=None,
-        filterby=None,
-        search=None,
-        search_in=None,
-        groupby=None,
-        **kw,
-    ):
-        HelpdeskTicket = request.env["helpdesk.ticket"]
-        if not HelpdeskTicket.has_access("read"):
-            return request.redirect("/my")
-
-        values = self._prepare_portal_layout_values()
-
-        searchbar_sortings = dict(
-            sorted(
-                self._ticket_get_searchbar_sortings().items(),
-                key=lambda item: item[1]["sequence"],
-            )
-        )
-        searchbar_filters = self._ticket_get_searchbar_filters()
-        searchbar_inputs = self._ticket_get_searchbar_inputs()
-        searchbar_groupby = self._ticket_get_searchbar_groupby()
-
-        # Apply defaults
-        if not sortby:
-            sortby = self._ticket_get_default_sortby()
-        order = searchbar_sortings[sortby]["order"]
-
-        if not filterby:
-            filterby = self._ticket_get_default_filterby()
-        domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
-
-        if not groupby:
-            groupby = self._ticket_get_default_groupby()
-
-        if date_begin and date_end:
-            domain = domain + [
-                ("create_date", ">", date_begin),
-                ("create_date", "<=", date_end),
-            ]
-
-        if not search_in:
-            search_in = "all"
-        if search:
-            domain = domain + self._ticket_get_search_domain(search_in, search)
-
-        domain = AND(
-            [
-                domain,
-                request.env["ir.rule"]._compute_domain(HelpdeskTicket._name, "read"),
-            ]
-        )
-
-        ticket_count = HelpdeskTicket.search_count(domain)
-        pager = portal_pager(
-            url="/my/tickets",
-            url_args={
-                "date_begin": date_begin,
-                "date_end": date_end,
-                "sortby": sortby,
-                "filterby": filterby,
-                "groupby": groupby,
-                "search": search,
-                "search_in": search_in,
-            },
-            total=ticket_count,
-            page=page,
-            step=self._items_per_page,
-        )
-
-        order = self._ticket_get_order(order, groupby)
-        tickets = HelpdeskTicket.search(
-            domain,
-            order=order,
-            limit=self._items_per_page,
-            offset=pager["offset"],
-        )
-        request.session["my_tickets_history"] = tickets.ids[:100]
-
-        groupby_mapping = self._ticket_get_groupby_mapping()
-        group = groupby_mapping.get(groupby)
-        if group:
-            grouped_tickets = [
-                request.env["helpdesk.ticket"].concat(*g)
-                for k, g in groupbyelem(tickets, itemgetter(group))
-            ]
-        elif tickets:
-            grouped_tickets = [tickets]
-        else:
-            grouped_tickets = []
-
-        values.update(
-            {
-                "date": date_begin,
-                "date_end": date_end,
-                "grouped_tickets": grouped_tickets,
-                "page_name": "ticket",
-                "default_url": "/my/tickets",
-                "pager": pager,
-                "searchbar_sortings": searchbar_sortings,
-                "searchbar_groupby": searchbar_groupby,
-                "searchbar_inputs": searchbar_inputs,
-                "search_in": search_in,
-                "search": search,
-                "sortby": sortby,
-                "groupby": groupby,
-                "searchbar_filters": OrderedDict(sorted(searchbar_filters.items())),
-                "filterby": filterby,
-            }
-        )
-        return request.render("helpdesk_mgmt.portal_my_tickets", values)

helpdesk_portal_ticket_priority_form/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_portal_ticket_priority_form/README.md

@@ -1,33 +1,11 @@
-====================================
+# helpdesk_portal_ticket_priority_form
-helpdesk_portal_ticket_priority_form
-====================================
 
-Add priority field and display in the helpdesk portal.
+Add fieds in ticket creation portal form for priority.
-
-This module extends the helpdesk portal to:
-
-- Add a priority selector in the ticket creation form
-- Display a 3-star priority widget in the ticket list
-- Display the priority widget in the ticket detail page sidebar (after the ticket number)
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-`helpdesk_portal_ticket_priority_form`.
+`helpdesk_portal_ticket_enriched_description_form`.
-
-# Configuration
-
-No configuration is required. The priority field and widgets are automatically
-available once the module is installed.
-
-# Usage
-
-- **Ticket creation**: When creating a new ticket from the portal, users can
-  select a priority level from a dropdown.
-- **Ticket list**: The priority is displayed as a 3-star widget in the tickets
-  list view.
-- **Ticket detail**: The priority widget is shown in the sidebar, just below
-  the ticket number.
 
 # Known issues / Roadmap
 
@@ -35,10 +13,10 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
+Bugs are tracked on
-trouble, please check there if your issue has already been
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-reported. If you spotted it first, help us smashing it by providing a
+of trouble, please check there if your issue has already been reported. If you spotted
-detailed and welcomed feedback.
+it first, help us smashing it by providing a detailed and welcomed feedback.
 
 # Credits
 

helpdesk_portal_ticket_priority_form/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_portal_ticket_priority_form",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",

helpdesk_portal_ticket_priority_form/controllers/__init__.py

@@ -1,2 +1 @@
-
 from . import main

helpdesk_portal_ticket_priority_form/controllers/main.py

@@ -1,4 +1,5 @@
 import odoo.http as http
+
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
 
@@ -13,7 +14,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
 
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
-        res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
+        res = super().create_new_ticket(**kw)
         res.qcontext["priorities"] = self._get_ticket_priorities()
         return res
 

helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml

@@ -1,20 +1,30 @@
-<?xml version="1.0" encoding="utf-8"?>
+<?xml version="1.0" encoding="utf-8" ?>
 <odoo>
-    <template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
+    <template
-        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
+        id="portal_my_tickets_priority_widget_template"
-        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
+        name="Priority Widget Template"
-        <span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
+    >
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
+        />
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
+        />
+        <span
+            t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
+        />
     </template>
 
     <!-- Ticket create form -->
-    <template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
+    <template
-        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
+        id="helptdesk_create_ticket_priority"
+        name="Create Ticket: Priority"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="40"
+    >
         <xpath expr="//form/div[2]" position="after">
             <div class="form-group">
-                <label
+                <label class="col-md-3 col-sm-4 control-label" for="priority">Priority
-                    class="col-md-3 col-sm-4 control-label"
-                    for="priority"
-                >Priority
                 </label>
                 <div class="col-md-7 col-sm-8">
                     <select name="priority" t-attf-class="form-control" required="True">
@@ -32,26 +42,33 @@
 
 
     <!-- Tickets portal list -->
-    <template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
+    <template
-        inherit_id="helpdesk_mgmt.portal_ticket_list">
+        id="portal_ticket_list_priority"
+        name="Ticket Portal List Template : Priority"
+        inherit_id="helpdesk_mgmt.portal_ticket_list"
+    >
         <xpath expr="//thead/tr/th[3]" position="after">
             <th t-if="groupby == 'none'">Priority</th>
         </xpath>
         <xpath expr="//tbody/t/tr/td[3]" position="after">
             <td>
                 <t
-                    t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
+                    t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
+                />
             </td>
         </xpath>
     </template>
 
     <!-- Ticket portal page -->
-    <template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
+    <template
-        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
+        id="portal_helpdesk_ticket_page_priority"
-        <xpath expr="//h2[@t-field='ticket.number']" position="after">
+        name="Ticket Portal Template : Priority"
-            <div class="mt-2">
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
-                <t t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
+    >
-            </div>
+        <xpath expr="//h5/div/span" position="before">
+            <t
+                t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
+            />
         </xpath>
     </template>
 </odoo>

helpdesk_portal_timesheet/README.rst

@@ -2,23 +2,7 @@
 helpdesk_portal_timesheet
 =========================
 
-Show ticket timesheets in portal view.
+Show ticket timesheets in portal view
-
-This module extends the ``helpdesk_mgmt_timesheet`` module by displaying
-timesheet entries directly on the portal ticket detail page. It provides:
-
-* A "Timesheets" section on the ticket portal page showing all logged time
-  entries.
-* A table displaying for each timesheet line:
-
-  * Date
-  * Employee name
-  * Description
-  * Time spent (in hours or days depending on the company UoM setting)
-
-* A footer row showing the total time spent on the ticket.
-* Automatic filtering of timesheet lines marked as "excluded from sale order"
-  (using the ``sale_timesheet_line_exclude`` module).
 
 Installation
 ============
@@ -26,13 +10,6 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_portal_timesheet``.
 
-This module depends on:
-
-* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
-  tickets.
-* ``sale_timesheet_line_exclude``: provides the ability to exclude timesheet
-  lines from sale orders (excluded lines are not shown in the portal).
-
 Known issues / Roadmap
 ======================
 
@@ -41,7 +18,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -52,14 +29,13 @@ Credits
 Contributors
 ------------
 
-* Elabore - `Email <mailto:contact@elabore.coop>`_
+* `Elabore <mailto:contact@elabore.coop>`
-* Laetitia Da Costa - `Email <mailto:laetitia.dacosta@elabore.coop>`_
+* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
 
 Funders
 -------
 
 The development of this module has been financially supported by:
-
 * Elabore (https://elabore.coop)
 
 

helpdesk_portal_timesheet/__init__.py

@@ -1,2 +1 @@
 
-

helpdesk_portal_timesheet/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_timesheet",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.1",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Elabore",

helpdesk_portal_timesheet/views/ticket_timesheet_portal_templates.xml

@@ -33,7 +33,7 @@
                 <tr>
                     <th colspan="3"></th>
                     <th class="text-end">
-                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.filtered(lambda t: not t.exclude_from_sale_order).mapped('unit_amount')), 2) or 0.0"></t>
+                        <t t-set="timesheets_amount" t-value="round(sum(timesheets.mapped('unit_amount')), 2) or 0.0"></t>
                         <div t-if="is_uom_day">
                             <strong>Days Spent:</strong>
                             <span t-esc="timesheets._convert_hours_to_days(timesheets_amount)" t-options='{"widget": "timesheet_uom"}'/>
@@ -47,10 +47,9 @@
             </tfoot>
         </table>
     </template>
-
     <!-- Inheritance to display timesheets on the ticket portal page -->
     <template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
-        <xpath expr="//div[@id='card_body']" position="inside">
+        <xpath expr="//t[@t-set='card_body']" position="inside">
             <div class="container mt-4" t-if="ticket.timesheet_ids">
                 <hr class="mt-4 mb-1"/>
                 <h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>

helpdesk_request_type/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_request_type/README.rst

@@ -4,35 +4,12 @@ helpdesk_request_type
 
 Add request type field in helpdesk ticket.
 
-This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type"
-concept to categorize tickets. It provides:
-
-* A new ``helpdesk.request.type`` model to define request types with a name and
-  a sequence for ordering.
-* A ``request_type_id`` field on helpdesk tickets.
-* Backend views integration:
-
-  * Form view: selection widget displayed before tags.
-  * Kanban view: request type displayed as a badge.
-  * List view: optional column after the assigned user.
-  * Search view: filter and group by request type.
-
-* Portal integration:
-
-  * Request type displayed on the ticket detail page.
-  * Request type selection when creating a new ticket from the portal.
-
-* A configuration menu to manage request types (Helpdesk > Configuration >
-  Request Types) with drag-and-drop ordering.
-
 Installation
 ============
 
 Use Odoo normal module installation procedure to install
 ``helpdesk_request_type``.
 
-This module depends on ``helpdesk_mgmt`` which must be abailable.
-
 Known issues / Roadmap
 ======================
 
@@ -41,7 +18,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_request_type/__init__.py

@@ -1,3 +1,2 @@
 from . import models
 from . import controllers
-

helpdesk_request_type/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_request_type",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.1",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",

helpdesk_request_type/controllers/main.py

@@ -1,11 +1,12 @@
 import odoo.http as http
+
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
-class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
 
+class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
-        res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
+        res = super().create_new_ticket(**kw)
         request_types = http.request.env["helpdesk.request.type"].search([])
         res.qcontext["request_types"] = request_types
         return res

helpdesk_request_type/models/helpdesk_request_type.py

@@ -1,9 +1,9 @@
-from odoo import models, fields
+from odoo import fields, models
 
 
 class RequestType(models.Model):
     _name = "helpdesk.request.type"
     _description = "Request Type"
 
-    name = fields.Char('name', required=True)
+    name = fields.Char("name", required=True)
     sequence = fields.Integer()

helpdesk_request_type/models/helpdesk_ticket.py

@@ -4,4 +4,4 @@ from odoo import fields, models
 class HelpdeskTicket(models.Model):
     _inherit = "helpdesk.ticket"
 
-    request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')
+    request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")

helpdesk_request_type/views/helpdesk_request_type.xml

@@ -1,21 +1,21 @@
-<?xml version="1.0" encoding="utf-8"?>
+<?xml version="1.0" encoding="utf-8" ?>
 <odoo>
 
     <record id="helpdesk_request_type_view_tree" model="ir.ui.view">
-        <field name="name">helpdesk.request.type.view.list</field>
+        <field name="name">helpdesk.request.type.view.tree</field>
         <field name="model">helpdesk.request.type</field>
         <field name="arch" type="xml">
-            <list editable="top" default_order="sequence">
+          <tree editable="top" default_order="sequence">
                 <field name="sequence" widget="handle" />
                 <field name="name" />
-            </list>
+            </tree>
         </field>
     </record>
 
     <record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
         <field name="name">Request Types</field>
         <field name="res_model">helpdesk.request.type</field>
-        <field name="view_mode">list</field>
+        <field name="view_mode">tree</field>
     </record>
 
     <menuitem
@@ -23,6 +23,7 @@
         action="act_helpdesk_request_types_list"
         parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
         sequence="99"
-        name="Request Types" />
+        name="Request Types"
+    />
 
 </odoo>

helpdesk_request_type/views/helpdesk_ticket.xml

@@ -1,4 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
+<?xml version="1.0" encoding="UTF-8" ?>
 <odoo>
     <record id="ticket_view_form_request_type" model="ir.ui.view">
         <field name="name">helpdesk.ticket.form.request.type</field>
@@ -26,7 +26,7 @@
     </record>
 
     <record id="ticket_view_tree_request_type" model="ir.ui.view">
-        <field name="name">helpdesk.ticket.list.request.type</field>
+        <field name="name">helpdesk.ticket.tree.request.type</field>
         <field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
         <field name="model">helpdesk.ticket</field>
         <field name="arch" type="xml">

helpdesk_request_type/views/helpdesk_ticket_templates.xml

@@ -1,8 +1,12 @@
-<?xml version="1.0" encoding="utf-8"?>
+<?xml version="1.0" encoding="utf-8" ?>
 <odoo>
-    <template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
+    <template
-        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" >
+        id="portal_helpdesk_ticket_request_type"
-        <xpath expr="//div[@t-if='ticket.category_id']" position="after">
+        name="My Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
+        priority="40"
+    >
+        <xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
             <div t-if="ticket.request_type_id">
                 <strong>Request type:</strong>
                 <span t-field="ticket.request_type_id" />
@@ -10,8 +14,12 @@
         </xpath>
     </template>
 
-    <template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
+    <template
-        inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
+        id="portal_create_ticket_request-type"
+        name="Create Ticket: Request Type"
+        inherit_id="helpdesk_mgmt.portal_create_ticket"
+        priority="40"
+    >
         <xpath expr="//form/div[2]" position="after">
             <div class="form-group">
                 <label

helpdesk_ticket_task_domain/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_ticket_task_domain/README.md

@@ -1,36 +0,0 @@
-===========================
-helpdesk_ticket_task_domain
-===========================
-
-This module adjusts the domain applied to task field in order to limit
-selection to tasks in any of unfolded stages.
-
-# Installation
-
-Use Odoo normal module installation procedure to install
-`helpdesk_ticket_task_domain`.
-
-# Known issues / Roadmap
-
-# Bug Tracker
-
-Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
-trouble, please check there if your issue has already been
-reported. If you spotted it first, help us smashing it by providing a
-detailed and welcomed feedback.
-
-# Credits
-
-## Contributors
-
-- Quentin Mondot
-
-## Funders
-
-The development of this module has been financially supported by:
-
-- Elabore (https://elabore.coop)
-
-## Maintainer
-
-This module is maintained by Elabore.

helpdesk_ticket_task_domain/__manifest__.py

@@ -1,20 +0,0 @@
-# Copyright 2025 Quentin Mondot
-# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
-{
-    "name": "helpdesk_ticket_task_domain",
-    "version": "18.0.1.0.0",
-    "author": "Elabore",
-    "website": "https://elabore.coop",
-    "maintainer": "Quentin Mondot",
-    "license": "AGPL-3",
-    "category": "Tools",
-    "summary": "This module adjusts the domain applied to task field in order to limit "
-               "selection to tasks in any of unfolded stages.",
-    "depends": ["helpdesk_mgmt_project"],
-    "data": [
-        "views/ticket_view_form_task_domain.xml"
-    ],
-    "installable": True,
-    "auto_install": True,
-    "application": False,
-}

helpdesk_ticket_task_domain/views/ticket_view_form_task_domain.xml

@@ -1,16 +0,0 @@
-<?xml version="1.0" encoding="UTF-8"?>
-<odoo>
-    <record id="ticket_view_form_task_domain" model="ir.ui.view">
-        <field name="name">helpdesk.ticket.form.task.domain</field>
-        <field name="model">helpdesk.ticket</field>
-        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
-        <field name="priority" eval="99" />
-        <field name="arch" type="xml">
-            <xpath expr="//field[@name='task_id' and @domain]" position="attributes">
-                <attribute
-                        name="domain"
-                >[('project_id', '=', project_id),('stage_id.fold', '=', False)]</attribute>
-            </xpath>
-        </field>
-    </record>
-</odoo>

helpdesk_timesheet_exclude_from_sale_order/README.md

@@ -2,32 +2,12 @@
 helpdesk_timesheet_exclude_from_sale_order
 ==========================================
 
-Add exclude_from_sale_order field in ticket's timesheets.
+Add exclude_from_sale_order field in ticket's timesheets
-
-This module is a glue module that bridges the ``sale_timesheet_line_exclude``
-functionality with the helpdesk ticket timesheet view. It provides:
-
-* The ``exclude_from_sale_order`` checkbox displayed on each timesheet line
-  in the helpdesk ticket form view.
-* Allows users to mark specific timesheet entries as excluded from invoicing
-  directly from the ticket, without having to navigate to the timesheet or
-  project views.
-
-This is particularly useful when some time spent on a ticket should not be
-billed to the customer (e.g., internal investigation, training, goodwill
-gestures).
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-``helpdesk_timesheet_exclude_from_sale_order``.
+`helpdesk_timesheet_exclude_from_sale_order`.
-
-This module depends on:
-
-* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
-  tickets.
-* ``sale_timesheet_line_exclude``: provides the ``exclude_from_sale_order``
-  field on timesheet lines.
 
 # Known issues / Roadmap
 
@@ -35,7 +15,7 @@ None yet.
 
 # Bug Tracker
 
-Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.

helpdesk_timesheet_exclude_from_sale_order/__manifest__.py

@@ -2,13 +2,13 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_timesheet_exclude_from_sale_order",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.0",
     "summary": "Exclude tickets from sale timesheets",
     "author": "Boris Gallet, Elabore Coop",
     "website": "https://elabore.coop",
     "license": "LGPL-3",
     "category": "Helpdesk",
-    "depends": ["sale_timesheet_line_exclude","helpdesk_mgmt_timesheet"],
+    "depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
     "data": ["views/helpdesk_ticket.xml"],
     "installable": True,
     "application": False,

helpdesk_transfer_timesheet_to_task/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_transfer_timesheet_to_task/README.md

@@ -1,36 +1,13 @@
-===================================
+# helpdesk_transfer_timesheet_to_task
-helpdesk_transfer_timesheet_to_task
-===================================
 
-Automatically transfer timesheets from a ticket to its linked task.
+This module assigns the field task of the timesheets' ticket to the task linked to the
-
+ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
-This module extends the ``helpdesk_mgmt_timesheet`` module by automatically
+it has already been invoiced (timesheet_invoice_id != False).
-transferring timesheet entries when a task is linked to a ticket. It provides:
-
-* An onchange handler on the ``task_id`` field of helpdesk tickets.
-* When a task is linked to a ticket, all timesheets from the ticket are
-  automatically assigned to the task.
-* Protection against double invoicing: timesheets that have already been
-  invoiced (i.e., have a ``timesheet_invoice_id``) are NOT transferred to the
-  task and remain on the ticket.
-
-This is particularly useful when a ticket is converted to a task and you want
-to keep the time tracking history on the task for project management and
-invoicing purposes.
 
 # Installation
 
 Use Odoo normal module installation procedure to install
-``helpdesk_transfer_timesheet_to_task``.
+`helpdesk_transfer_timesheets_to_task`.
-
-This module depends on:
-
-* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
-* ``helpdesk_mgmt_project``: provides the link between tickets and projects
-  (including the ``task_id`` field on tickets).
-* ``helpdesk_mgmt_timesheet``: provides timesheet functionality on tickets.
-* ``sale_timesheet``: provides the invoicing link on timesheets
-  (``timesheet_invoice_id`` field).
 
 # Known issues / Roadmap
 
@@ -38,10 +15,10 @@ None.
 
 # Bug Tracker
 
-Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
+Bugs are tracked on
-trouble, please check there if your issue has already been
+`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
-reported. If you spotted it first, help us smashing it by providing a
+of trouble, please check there if your issue has already been reported. If you spotted
-detailed and welcomed feedback.
+it first, help us smashing it by providing a detailed and welcomed feedback.
 
 # Credits
 

helpdesk_transfer_timesheet_to_task/__manifest__.py

@@ -2,9 +2,9 @@
 # License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
 {
     "name": "helpdesk_transfer_timesheet_to_task",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Quentin Mondot",
     "license": "AGPL-3",
     "category": "Tools",
@@ -14,7 +14,7 @@
         "helpdesk_mgmt",
         "helpdesk_mgmt_project",
         "helpdesk_mgmt_timesheet",
-        "sale_timesheet"
+        "sale_timesheet",
     ],
     "data": [],
     "installable": True,

helpdesk_transfer_timesheet_to_task/models/helpdesk_ticket.py

@@ -1,4 +1,4 @@
-from odoo import models, api, Command
+from odoo import Command, api, models
 
 
 class HelpdeskTicket(models.Model):
@@ -8,5 +8,9 @@ class HelpdeskTicket(models.Model):
     def _onchange_task_id(self):
         for record in self:
             if record.timesheet_ids and record.task_id:
-                not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
+                not_yet_invoiced_timesheet_ids = [
-                record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
+                    t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
+                ]
+                record.task_id.timesheet_ids = [
+                    Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
+                ]

helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py

@@ -2,23 +2,21 @@ from odoo.tests.common import TransactionCase
 
 
 class TestHelpdeskTicket(TransactionCase):
-    @classmethod
+    def setUp(self):
-    def setUpClass(cls):
+        super().setUp()
-        super().setUpClass()
+        self.HelpdeskTicket = self.env["helpdesk.ticket"]
-        cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
+        self.ProjectTask = self.env["project.task"]
-        cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
+        self.AccountAnalyticLine = self.env["account.analytic.line"]
-        cls.ProjectTask = cls.env["project.task"]
+        self.AccountMove = self.env["account.move"]
-        cls.AccountAnalyticLine = cls.env["account.analytic.line"]
+        self.Project = self.env["project.project"]
-        cls.AccountMove = cls.env["account.move"]
-        cls.Project = cls.env["project.project"]
 
-        cls.project = cls.Project.create(
+        self.project = self.Project.create(
             {"name": "Test project", "allow_timesheets": True}
         )
-        cls.analytic_account = cls.project.analytic_account_id
+        self.analytic_account = self.project.analytic_account_id
         # Create a sample task
-        cls.task = cls.ProjectTask.create(
+        self.task = self.ProjectTask.create(
-            {"name": "Sample Task", "project_id": cls.project.id}
+            {"name": "Sample Task", "project_id": self.project.id}
         )
 
     def test_timesheet_added_to_linked_task(self):

helpdesk_user_default_ticket_team/.gitignore

@@ -1,2 +0,0 @@
-*.*~
-*pyc

helpdesk_user_default_ticket_team/README.rst

@@ -3,23 +3,8 @@ helpdesk_user_default_ticket_team
 =================================
 
 Automate ticket team attribution when ticket created by portal user.
-
+- configure default team on portal user form view
-This module extends the ``helpdesk_mgmt`` module by allowing to configure a
+- assign automatically the new tickets to the team configured in the user's profile.
-default helpdesk team per user. It provides:
-
-* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
-  the Preferences tab.
-* Automatic team assignment when a ticket is created:
-
-  * If the ticket has no team assigned and has a linked partner.
-  * The module looks up the portal user associated with the partner.
-  * If the user has a default helpdesk team configured, it is automatically
-    assigned to the ticket.
-  * If the assigned team has a default project, the ticket is also linked to
-    that project.
-
-This is particularly useful for multi-company or multi-team environments where
-portal users should always have their tickets routed to a specific team.
 
 Installation
 ============
@@ -27,11 +12,6 @@ Installation
 Use Odoo normal module installation procedure to install
 ``helpdesk_user_default_ticket_team``.
 
-This module depends on:
-
-* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
-* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
-
 Known issues / Roadmap
 ======================
 
@@ -40,7 +20,7 @@ None yet.
 Bug Tracker
 ===========
 
-Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
 trouble, please check there if your issue has already been
 reported. If you spotted it first, help us smashing it by providing a
 detailed and welcomed feedback.
@@ -51,13 +31,12 @@ Credits
 Contributors
 ------------
 
-* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
+* Stéphan Sainléger
 
 Funders
 -------
 
 The development of this module has been financially supported by:
-
 * Elabore (https://elabore.coop)
 
 

helpdesk_user_default_ticket_team/__init__.py

@@ -1,2 +1 @@
-
 from . import models

helpdesk_user_default_ticket_team/__manifest__.py

@@ -3,9 +3,9 @@
 
 {
     "name": "helpdesk_user_default_ticket_team",
-    "version": "18.0.1.0.0",
+    "version": "16.0.1.1.0",
     "author": "Elabore",
-    "website": "https://elabore.coop",
+    "website": "https://github.com/elabore-coop/helpdesk-tools",
     "maintainer": "Stéphan Sainléger",
     "license": "AGPL-3",
     "category": "Tools",

helpdesk_user_default_ticket_team/views/res_users_views.xml

@@ -1,4 +1,4 @@
-<?xml version="1.0" encoding="UTF-8"?>
+<?xml version="1.0" encoding="UTF-8" ?>
 <odoo>
     <record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
         <field name="name">view.users.form.inherit.default.helpdesk.team</field>