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base: Elabore:18.0
Branches Tags
Elabore:18.0 Elabore:16.0 Elabore:16.0-helpdesk-portal-extra-links Elabore:16.0-ci Elabore:16.0-exclude-non-billable-ticket-timesheet Elabore:delete-unused-helpdesk-create-task-from-ticket Elabore:new-helpdesk-convert-ticket-to-task-module Elabore:16.0-helpdesk-default-team Elabore:14.0
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compare: Elabore:16.0-helpdesk-portal-extra-links
Branches Tags
Elabore:18.0 Elabore:16.0 Elabore:16.0-helpdesk-portal-extra-links Elabore:16.0-ci Elabore:16.0-exclude-non-billable-ticket-timesheet Elabore:delete-unused-helpdesk-create-task-from-ticket Elabore:new-helpdesk-convert-ticket-to-task-module Elabore:16.0-helpdesk-default-team Elabore:14.0

1 Commits
18.0 ... 16.0-helpd

Author SHA1 Message Date
Boris Gallet
6338876f88 [ADD] helpdesk_portal_extra_links : add url_visio and url_wiki to portal
Some checks failed
pre-commit / pre-commit (pull_request) Failing after 1m26s
Details
2025-10-21 16:26:22 +02:00
77 changed files with 651 additions and 2097 deletions
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42
.gitea/scripts/odoo-tests.sh
View File

@@ -1,42 +0,0 @@
#!/bin/bash
#
# Run the Python tests of the given Odoo modules.
#
# This script is meant to be executed *inside* an Elabore doodba image
# (docker.0k.io/mirror/odoo:rc_<version>-ELABORE-LIGHT), with a
# PostgreSQL service reachable at $PGHOST. The modules under test are
# read from the current working directory (the checked-out repository),
# which is prepended to the addons path so that the PR's code takes
# precedence over the modules already baked in the image.
#
# Usage: odoo-tests.sh <module1,module2,...>
set -euo pipefail
modules="${1:?usage: odoo-tests.sh <module1,module2,...>}"
export PGHOST=postgres
export PGUSER=odoo
export PGPASSWORD=odoopassword
export PGDATABASE="test_$(basename "$PWD" | tr '.-' '__')"
export WITHOUT_DEMO=all
export DB_FILTER='.*'
# Generate /opt/odoo/auto/odoo.conf from the environment and wait for
# the database to accept connections.
/opt/odoo/common/entrypoint
# Odoo test-tags format: "/module1,/module2" (one leading slash).
tags="/$(echo "$modules" | tr ',' ',/')"
exec odoo \
--config=/opt/odoo/auto/odoo.conf \
--max-cron-threads=0 \
--limit-time-real=10000 \
--workers=0 \
--test-enable \
--stop-after-init \
--addons-path="$PWD,/opt/odoo/auto/addons" \
-d "$PGDATABASE" \
-i "$modules" \
--test-tags "$tags"

10
.gitea/workflows/pre-commit.yml
View File

@@ -2,6 +2,8 @@ name: pre-commit
on:
pull_request:
branches:
- "16.0*"
jobs:
pre-commit:
@@ -13,10 +15,10 @@ jobs:
python-version: "3.11"
- name: Get python version
run: echo "PY=$(python -VV | sha256sum | cut -d' ' -f1)" >> $GITHUB_ENV
- uses: https://gitea.com/actions/cache@v3
with:
path: ~/.cache/pre-commit
key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
# - uses: actions/cache@v4
# with:
# path: ~/.cache/pre-commit
# key: pre-commit|${{ env.PY }}|${{ hashFiles('.pre-commit-config.yaml') }}
- name: Install pre-commit
run: pip install pre-commit
- name: Run pre-commit

79
.gitea/workflows/test.yml
View File

@@ -1,79 +0,0 @@
name: tests
on:
pull_request:
branches:
- "18.0*"
workflow_dispatch:
jobs:
test:
runs-on: odoo-ci
container:
image: docker.0k.io/mirror/odoo:rc_18.0-ELABORE-LIGHT
services:
postgres:
image: docker.0k.io/postgres:17.2.0-myc
env:
POSTGRES_USER: odoo
POSTGRES_PASSWORD: odoopassword
POSTGRES_DB: postgres
steps:
# The doodba image ships no Node.js, so actions/checkout@v4 cannot
# run here. The repository is private, so the job token is required.
- name: Checkout
env:
SECRET_GITEA_TOKEN: ${{ secrets.GITEA_TOKEN }}
SECRET_GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
run: |
set -eu
token="${GITEA_TOKEN:-${GITHUB_TOKEN:-${SECRET_GITEA_TOKEN:-${SECRET_GITHUB_TOKEN:-}}}}"
if [ -z "$token" ]; then
echo "::error::No job token available to clone the repository"
exit 1
fi
server="${GITHUB_SERVER_URL:-https://git.elabore.coop}"
repo="${GITHUB_REPOSITORY:?GITHUB_REPOSITORY is not set}"
ref="${GITHUB_REF:-${GITHUB_SHA:?neither GITHUB_REF nor GITHUB_SHA is set}}"
auth_url="$(printf '%s' "${server%/}/${repo}.git" |
sed -E "s#^https://#https://${token}@#")"
git init -q .
git config --global --add safe.directory "$PWD"
git remote add origin "$auth_url"
git fetch -q --depth=1 origin "$ref"
git checkout -q FETCH_HEAD
- name: Detect changed modules
id: changed
run: |
set -eu
if [ -n "${GITHUB_BASE_REF:-}" ]; then
git fetch -q --depth=1 origin "refs/heads/$GITHUB_BASE_REF"
base_rev="FETCH_HEAD"
scope="diff against $GITHUB_BASE_REF"
else
base_rev=""
scope="all installable modules (manual run)"
fi
if [ -n "$base_rev" ]; then
modules="$(
git diff --name-only "$base_rev" HEAD |
awk -F/ '{print $1}' | sort -u |
while read -r dir; do
[ -f "$dir/__manifest__.py" ] && echo "$dir"
done | paste -sd, -
)"
else
modules="$(
for dir in */; do
dir="${dir%/}"
[ -f "$dir/__manifest__.py" ] && echo "$dir"
done | paste -sd, -
)"
fi
echo "modules=$modules" >> "$GITHUB_OUTPUT"
echo "Modules to test ($scope): ${modules:-<none>}"
- name: Run Odoo tests
if: steps.changed.outputs.modules != ''
run: bash .gitea/scripts/odoo-tests.sh "${{ steps.changed.outputs.modules }}"

88
.gitignore vendored
View File

@@ -1,88 +0,0 @@
# Byte-compiled / optimized / DLL files
__pycache__/
*.py[cod]
/.venv
/.pytest_cache
/.ruff_cache
# C extensions
*.so
# Distribution / packaging
.Python
env/
bin/
build/
develop-eggs/
dist/
eggs/
lib64/
parts/
sdist/
var/
*.egg-info/
.installed.cfg
*.egg
*.eggs
# Windows installers
*.msi
# Debian packages
*.deb
# Redhat packages
*.rpm
# MacOS packages
*.dmg
*.pkg
# Installer logs
pip-log.txt
pip-delete-this-directory.txt
# Unit test / coverage reports
htmlcov/
.tox/
.coverage
.cache
nosetests.xml
coverage.xml
# Translations
*.mo
# Pycharm
.idea
# Eclipse
.settings
# Visual Studio cache/options directory
.vs/
.vscode
# OSX Files
.DS_Store
# Django stuff:
*.log
# Mr Developer
.mr.developer.cfg
.project
.pydevproject
# Rope
.ropeproject
# Sphinx documentation
docs/_build/
# Backup files
*~
*.swp
# OCA rules
!static/lib/

49
.pre-commit-config.yaml
View File

@@ -22,7 +22,7 @@ exclude: |
(LICENSE.*|COPYING.*)
default_language_version:
python: python3
node: "22.9.0"
node: "16.17.0"
repos:
- repo: local
hooks:
@@ -38,12 +38,8 @@ repos:
entry: found a en.po file
language: fail
files: '[a-zA-Z0-9_]*/i18n/en\.po$'
- repo: https://github.com/sbidoul/whool
rev: v1.3
hooks:
- id: whool-init
- repo: https://github.com/oca/maintainer-tools
rev: b89f767503be6ab2b11e4f50a7557cb20066e667
rev: f9b919b9868143135a9c9cb03021089cabba8223
hooks:
# update the NOT INSTALLABLE ADDONS section above
- id: oca-update-pre-commit-excluded-addons
@@ -53,13 +49,16 @@ repos:
$(git rev-parse --show-toplevel))"'
- id: oca-gen-addon-readme
entry:
bash -c 'oca-gen-addon-readme --addons-dir=. --branch=$(git symbolic-ref
bash -c 'oca-gen-addon-readme
--addons-dir=.
--branch=$(git symbolic-ref
refs/remotes/origin/HEAD | sed "s@^refs/remotes/origin/@@")
--repo-name=$(basename $(git rev-parse --show-toplevel)) --org-name="Elabore"
--if-source-changed --keep-source-digest --convert-fragments-to-markdown'
- id: oca-gen-external-dependencies
--repo-name=$(basename $(git rev-parse --show-toplevel))
--org-name="Elabore"
--if-source-changed --keep-source-digest'
- repo: https://github.com/OCA/odoo-pre-commit-hooks
rev: v0.0.33
rev: v0.1.4
hooks:
- id: oca-checks-odoo-module
- id: oca-checks-po
@@ -78,8 +77,8 @@ repos:
files: \.(css|htm|html|js|json|jsx|less|md|scss|toml|ts|xml|yaml|yml)$
language: node
additional_dependencies:
- "prettier@3.3.3"
- "@prettier/plugin-xml@3.4.1"
- "prettier@2.7.1"
- "@prettier/plugin-xml@2.2.0"
- repo: local
hooks:
- id: eslint
@@ -92,11 +91,10 @@ repos:
types: [javascript]
language: node
additional_dependencies:
- "eslint@9.12.0"
- "eslint-plugin-jsdoc@50.3.1"
- "globals@16.0.0"
- "eslint@8.24.0"
- "eslint-plugin-jsdoc@"
- repo: https://github.com/pre-commit/pre-commit-hooks
rev: v4.6.0
rev: v5.0.0
hooks:
- id: trailing-whitespace
# exclude autogenerated files
@@ -117,8 +115,23 @@ repos:
- id: check-xml
- id: mixed-line-ending
args: ["--fix=lf"]
- repo: https://github.com/PyCQA/docformatter
rev: v1.7.7
hooks:
- id: docformatter
args: [
"--in-place", # modify the files
"--recursive", # run on all the files
"--wrap-summaries",
"88", # max length of 1st line
"--wrap-descriptions",
"88", # max length of other lines
"--pre-summary-newline", # new line before a long summary
"--make-summary-multi-line", # force summary on multilines
]
additional_dependencies: ["tomli"] # if Python <3.11
- repo: https://github.com/astral-sh/ruff-pre-commit
rev: v0.6.8
rev: v0.12.0
hooks:
- id: ruff
args: [--fix, --exit-non-zero-on-fix]

73
.pylintrc
View File

@@ -10,7 +10,7 @@ manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=18.0
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
@@ -25,25 +25,19 @@ disable=all
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
incoherent-interpreter-exec-perm,
openerp-exception-warning,
redundant-modulename-xml,
relative-import,
rst-syntax-error,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
assignment-from-none,
attribute-deprecated,
dangerous-default-value,
development-status-allowed,
duplicate-key,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
@@ -54,68 +48,73 @@ enable=anomalous-backslash-in-string,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
file-not-used,
missing-newline-extrafiles,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
str-format-used,
unnecessary-utf8-coding-comment,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
attribute-string-redundant,
consider-merging-classes-inherited,
context-overridden,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
website-manifest-key-not-valid-uri,
external-request-timeout,
missing-manifest-dependency,
too-complex,,
create-user-wo-reset-password,
dangerous-filter-wo-user,
file-not-used,
missing-newline-extrafiles,
no-utf8-coding-comment,
old-api7-method-defined,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout,
# messages that do not cause the lint step to fail
consider-merging-classes-inherited,
create-user-wo-reset-password,
dangerous-filter-wo-user,
deprecated-module,
file-not-used,
invalid-commit,
missing-manifest-dependency,
missing-newline-extrafiles,
missing-readme,
no-utf8-coding-comment,
odoo-addons-relative-import,
old-api7-method-defined,
redefined-builtin,
manifest-external-assets
too-complex,
unnecessary-utf8-coding-comment
[REPORTS]

52
.pylintrc-mandatory
View File

@@ -9,7 +9,7 @@ manifest-required-authors=Elabore
manifest-required-keys=license
manifest-deprecated-keys=description,active
license-allowed=AGPL-3,GPL-2,GPL-2 or any later version,GPL-3,GPL-3 or any later version,LGPL-3
valid-odoo-versions=18.0
valid-odoo-versions=16.0
[MESSAGES CONTROL]
disable=all
@@ -17,25 +17,19 @@ disable=all
enable=anomalous-backslash-in-string,
api-one-deprecated,
api-one-multi-together,
assignment-from-none,
attribute-deprecated,
class-camelcase,
dangerous-default-value,
dangerous-view-replace-wo-priority,
development-status-allowed,
duplicate-id-csv,
duplicate-key,
duplicate-xml-fields,
duplicate-xml-record-id,
eval-referenced,
incoherent-interpreter-exec-perm,
openerp-exception-warning,
redundant-modulename-xml,
relative-import,
rst-syntax-error,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
assignment-from-none,
attribute-deprecated,
dangerous-default-value,
development-status-allowed,
duplicate-key,
eval-used,
incoherent-interpreter-exec-perm,
license-allowed,
manifest-author-string,
manifest-deprecated-key,
@@ -46,50 +40,56 @@ enable=anomalous-backslash-in-string,
method-inverse,
method-required-super,
method-search,
openerp-exception-warning,
pointless-statement,
pointless-string-statement,
print-used,
redundant-keyword-arg,
redundant-modulename-xml,
reimported,
relative-import,
return-in-init,
rst-syntax-error,
sql-injection,
too-few-format-args,
translation-field,
translation-required,
unreachable,
use-vim-comment,
wrong-tabs-instead-of-spaces,
xml-syntax-error,
attribute-string-redundant,
character-not-valid-in-resource-link,
consider-merging-classes-inherited,
context-overridden,
create-user-wo-reset-password,
dangerous-filter-wo-user,
dangerous-qweb-replace-wo-priority,
deprecated-data-xml-node,
deprecated-openerp-xml-node,
duplicate-po-message-definition,
file-not-used,
missing-newline-extrafiles,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
str-format-used,
unnecessary-utf8-coding-comment,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
attribute-string-redundant,
consider-merging-classes-inherited,
context-overridden,
except-pass,
file-not-used,
invalid-commit,
manifest-maintainers-list,
missing-newline-extrafiles,
missing-readme,
missing-return,
odoo-addons-relative-import,
old-api7-method-defined,
po-msgstr-variables,
po-syntax-error,
renamed-field-parameter,
resource-not-exist,
str-format-used,
test-folder-imported,
translation-contains-variable,
translation-positional-used,
unnecessary-utf8-coding-comment,
website-manifest-key-not-valid-uri,
xml-attribute-translatable,
xml-deprecated-qweb-directive,
xml-deprecated-tree-attribute,
external-request-timeout
[REPORTS]

205
eslint.config.cjs
View File

@@ -1,205 +0,0 @@
var globals = require('globals');
jsdoc = require("eslint-plugin-jsdoc");
const config = [{
plugins: {
jsdoc,
},
languageOptions: {
globals: {
_: "readonly",
$: "readonly",
fuzzy: "readonly",
jQuery: "readonly",
moment: "readonly",
odoo: "readonly",
openerp: "readonly",
owl: "readonly",
luxon: "readonly",
QUnit: "readonly",
...globals.browser,
},
ecmaVersion: 2024,
sourceType: "script",
},
rules: {
"accessor-pairs": "warn",
"array-callback-return": "warn",
"callback-return": "warn",
"capitalized-comments": ["warn", "always", {
ignoreConsecutiveComments: true,
ignoreInlineComments: true,
}],
complexity: ["warn", 15],
"constructor-super": "warn",
"dot-notation": "warn",
eqeqeq: "warn",
"global-require": "warn",
"handle-callback-err": "warn",
"id-blacklist": "warn",
"id-match": "warn",
"init-declarations": "error",
"max-depth": "warn",
"max-nested-callbacks": "warn",
"max-statements-per-line": "warn",
"no-alert": "warn",
"no-array-constructor": "warn",
"no-caller": "warn",
"no-case-declarations": "warn",
"no-class-assign": "warn",
"no-cond-assign": "error",
"no-const-assign": "error",
"no-constant-condition": "warn",
"no-control-regex": "warn",
"no-debugger": "error",
"no-delete-var": "warn",
"no-div-regex": "warn",
"no-dupe-args": "error",
"no-dupe-class-members": "error",
"no-dupe-keys": "error",
"no-duplicate-case": "error",
"no-duplicate-imports": "error",
"no-else-return": "warn",
"no-empty-character-class": "warn",
"no-empty-function": "error",
"no-empty-pattern": "error",
"no-empty": "warn",
"no-eq-null": "error",
"no-eval": "error",
"no-ex-assign": "error",
"no-extend-native": "warn",
"no-extra-bind": "warn",
"no-extra-boolean-cast": "warn",
"no-extra-label": "warn",
"no-fallthrough": "warn",
"no-func-assign": "error",
"no-global-assign": "error",
"no-implicit-coercion": ["warn", {
allow: ["~"],
}],
"no-implicit-globals": "warn",
"no-implied-eval": "warn",
"no-inline-comments": "warn",
"no-inner-declarations": "warn",
"no-invalid-regexp": "warn",
"no-irregular-whitespace": "warn",
"no-iterator": "warn",
"no-label-var": "warn",
"no-labels": "warn",
"no-lone-blocks": "warn",
"no-lonely-if": "error",
"no-mixed-requires": "error",
"no-multi-str": "warn",
"no-native-reassign": "error",
"no-negated-condition": "warn",
"no-negated-in-lhs": "error",
"no-new-func": "warn",
"no-new-object": "warn",
"no-new-require": "warn",
"no-new-symbol": "warn",
"no-new-wrappers": "warn",
"no-new": "warn",
"no-obj-calls": "warn",
"no-octal-escape": "warn",
"no-octal": "warn",
"no-param-reassign": "warn",
"no-path-concat": "warn",
"no-process-env": "warn",
"no-process-exit": "warn",
"no-proto": "warn",
"no-prototype-builtins": "warn",
"no-redeclare": "warn",
"no-regex-spaces": "warn",
"no-restricted-globals": "warn",
"no-restricted-imports": "warn",
"no-restricted-modules": "warn",
"no-restricted-syntax": "warn",
"no-return-assign": "error",
"no-script-url": "warn",
"no-self-assign": "warn",
"no-self-compare": "warn",
"no-sequences": "warn",
"no-shadow-restricted-names": "warn",
"no-shadow": "warn",
"no-sparse-arrays": "warn",
"no-sync": "warn",
"no-this-before-super": "warn",
"no-throw-literal": "warn",
"no-undef-init": "warn",
"no-undef": "error",
"no-unmodified-loop-condition": "warn",
"no-unneeded-ternary": "error",
"no-unreachable": "error",
"no-unsafe-finally": "error",
"no-unused-expressions": "error",
"no-unused-labels": "error",
"no-unused-vars": "error",
"no-use-before-define": "error",
"no-useless-call": "warn",
"no-useless-computed-key": "warn",
"no-useless-concat": "warn",
"no-useless-constructor": "warn",
"no-useless-escape": "warn",
"no-useless-rename": "warn",
"no-void": "warn",
"no-with": "warn",
"operator-assignment": ["error", "always"],
"prefer-const": "warn",
radix: "warn",
"require-yield": "warn",
"sort-imports": "warn",
"spaced-comment": ["error", "always"],
strict: ["error", "function"],
"use-isnan": "error",
"jsdoc/check-tag-names": "warn",
"jsdoc/check-types": "warn",
"jsdoc/require-param-description": "off",
"jsdoc/require-return": "off",
"jsdoc/require-return-description": "off",
"jsdoc/require-return-type": "off",
"valid-typeof": "warn",
yoda: "warn",
},
settings: {
jsdoc: {
tagNamePreference: {
arg: "param",
argument: "param",
augments: "extends",
constructor: "class",
exception: "throws",
func: "function",
method: "function",
prop: "property",
return: "returns",
virtual: "abstract",
yield: "yields",
},
preferredTypes: {
array: "Array",
bool: "Boolean",
boolean: "Boolean",
number: "Number",
object: "Object",
str: "String",
string: "String",
},
},
},
}, {
files: ["**/*.esm.js", "**/*test.js"],
languageOptions: {
ecmaVersion: 2024,
sourceType: "module",
},
}];
module.exports = config

37
helpdesk_convert_ticket_to_task/README.md
View File

@@ -3,46 +3,15 @@ helpdesk_convert_ticket_to_task
===============================
This module aims to convert a ticket into a task.
For this, it adds a button in the ticket view "Convert to task".
It adds a "Convert to task" button in the ticket form view (in the button box).
When clicked, a confirmation dialog appears, then the conversion process:
* Creates a new task with the following fields copied from the ticket:
* Name
* Description
* Project
* Assigned user
* Partner
* Priority
* Matches the task's service and request type based on the ticket's category
and request type (by name matching).
* Copies all chatter messages and their attachments to the new task.
* Copies all attachments from the ticket to the task.
* Copies all followers (subscribers) to the new task.
* Posts a message in the new task's chatter with a link to the original ticket.
* Posts a message in the ticket's chatter with a link to the new task.
* Archives the ticket and links it to the new task.
* Transfers all timesheets from the ticket to the task.
* Redirects the user to the newly created task form.
It automatically fills up many fields (check the function button_convert_to_task for details)
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_convert_ticket_to_task`.
This module depends on:
* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
* `helpdesk_mgmt_project`: provides the link between tickets and projects.
* `helpdesk_request_type`: provides the request type field on tickets.
* `project_request_data`: provides the service and request type fields on tasks.
* `project_task_add_very_high`: provides extended priority values (2 and 3) on
tasks to match ticket priorities.
* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
functionality from ticket to task.
# Known issues / Roadmap
A current limitation is that one task can be linked to many tickets.
@@ -51,7 +20,7 @@ but are not updated when the linked tickets are updated.
# Bug Tracker
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_convert_ticket_to_task/__manifest__.py
View File

@@ -2,7 +2,7 @@
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_convert_ticket_to_task",
"version": "18.0.1.0.0",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",

79
helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py
View File

@@ -1,7 +1,4 @@
from markupsafe import Markup
from odoo import _, api, models
from odoo import _, models, api
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
@@ -10,11 +7,10 @@ class HelpdeskTicket(models.Model):
user_ids = [self.user_id.id]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.category_id.id,
ticket_request_type_id=self.request_type_id.id,
ticket_request_type_id=self.request_type_id.id
)
task = self.env["project.task"].create(
{
task = self.env["project.task"].create({
"name": self.name,
"description": self.description,
"project_id": self.project_id.id,
@@ -22,29 +18,31 @@ class HelpdeskTicket(models.Model):
"partner_id": self.partner_id.id,
"service_id": task_service_id,
"request_type_id": request_type_id,
"priority": self.priority,
}
)
"priority": self.priority
})
# copy chatter
for msg in reversed(self.message_ids):
msg.copy({"model": "project.task", "res_id": task.id})
msg.copy({
'model': 'project.task',
'res_id': task.id
})
# copy attachments inserted in the messages
for attach in msg.attachment_ids:
attach.copy(
{
"res_model": "project.task",
"res_id": task.id,
"res_name": task.name,
}
)
attach.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy attachments not added in a message
for attachment in self.attachment_ids:
attachment.copy(
{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
)
attachment.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy subscribers
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
@@ -52,26 +50,25 @@ class HelpdeskTicket(models.Model):
# warn (in the chatter) that the task is a copy
base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
task_message = Markup(
_(
"This task has been converted from a ticket. You can find the "
"original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>."
task_message = _(
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
ticket_url=ticket_url
)
) % {"ticket_url": ticket_url}
task.message_post(body=task_message)
# warn (in the chatter) that the ticket has been converted
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
ticket_message = Markup(
_(
"This ticket has been converted into a task. You can find it "
"<a href='%(task_url)s' target='_blank'>on this link</a>."
ticket_message = _(
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
task_url=task_url
)
) % {"task_url": task_url}
self.message_post(body=ticket_message)
# archive the ticket
self.write({"active": False, "task_id": task.id})
self.write({
"active": False,
"task_id": task.id
})
# transfer timesheets from ticket to task
self._onchange_task_id()
@@ -84,23 +81,23 @@ class HelpdeskTicket(models.Model):
}
def _match_task_service_and_request_type(
self, ticket_category_id: int, ticket_request_type_id: int
self,
ticket_category_id: int,
ticket_request_type_id: int
) -> tuple[int, int]:
"""
This function permits to match the task service_id and request_type from the ticket category and request type
"""
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)], limit=1
)
task_service = self.env["task.service"].search(
[("name", "=", helpdesk_ticket_category.name)]
[("id", "=", ticket_category_id)],
limit=1
)
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)], limit=1
)
task_request_type = self.env["request.type"].search(
[("name", "=", helpdesk_ticket_request_type.name)]
[("id", "=", ticket_request_type_id)],
limit=1
)
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
return task_service.id, task_request_type.id

0
helpdesk_ticket_task_domain/.gitignore → helpdesk_portal_extra_links/.gitignore vendored
View File

0
helpdesk_ticket_deadline/LICENSE → helpdesk_portal_extra_links/LICENSE
View File

44
helpdesk_portal_extra_links/README.rst Normal file
View File

@@ -0,0 +1,44 @@
=========================
helpdesk_portal_visio_url
=========================
add visio url to user portal view
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_portal_visio_url``.
Known issues / Roadmap
======================
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_visio_url/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
=======
Contributors
------------
* `Boris Gallet <mailto:boris.gallet@elabore.coop>`
Funders
-------
The development of this module has been financially supported by:
* Elabore (https://elabore.coop)
Maintainer
----------
This module is maintained by Elabore.

0
helpdesk_ticket_deadline/__init__.py → helpdesk_portal_extra_links/__init__.py
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32
helpdesk_portal_extra_links/__manifest__.py Normal file
View File

@@ -0,0 +1,32 @@
# Copyright 2025 Boris Gallet ()
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_portal_extra_links",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Boris Gallet",
"license": "AGPL-3",
"category": "Tools",
"summary": "add extra links to user portal as visio url and wiki url",
# any module necessary for this one to work correctly
"depends": [
"base",
],
"qweb": [],
"external_dependencies": {
"python": [],
},
# always loaded
"data": ["views/res_partner_views.xml", "views/portal_my_home_template.xml"],
# only loaded in demonstration mode
"demo": [],
"js": [],
"css": [],
"installable": True,
# Install this module automatically if all dependency have been previously
# and independently installed. Used for synergetic or glue modules.
"auto_install": False,
"application": False,
}

55
helpdesk_portal_extra_links/i18n/fr.po Normal file
View File

@@ -0,0 +1,55 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_portal_extra_links
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2025-10-21 14:18+0000\n"
"PO-Revision-Date: 2025-10-21 14:18+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_portal_extra_links
#: model:ir.model,name:helpdesk_portal_extra_links.model_res_partner
msgid "Contact"
msgstr ""
#. module: helpdesk_portal_extra_links
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_extra_links.portal_my_home_helpdesk_extra_links
msgid "Gare centrale :"
msgstr ""
#. module: helpdesk_portal_extra_links
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_extra_links.portal_my_home_helpdesk_extra_links
msgid "Salle de viso :"
msgstr ""
#. module: helpdesk_portal_extra_links
#: model:ir.model.fields,help:helpdesk_portal_extra_links.field_res_partner__visio_url
#: model:ir.model.fields,help:helpdesk_portal_extra_links.field_res_users__visio_url
msgid "URL for Visio meetings associated with this company."
msgstr "URL pour les réunions en visio associé à cette société"
#. module: helpdesk_portal_extra_links
#: model:ir.model.fields,help:helpdesk_portal_extra_links.field_res_partner__wiki_homepage_url
#: model:ir.model.fields,help:helpdesk_portal_extra_links.field_res_users__wiki_homepage_url
msgid "URL for the Wiki homepage associated with this company."
msgstr "URL pour le lien vers la Gare centrale (wiki)"
#. module: helpdesk_portal_extra_links
#: model:ir.model.fields,field_description:helpdesk_portal_extra_links.field_res_partner__visio_url
#: model:ir.model.fields,field_description:helpdesk_portal_extra_links.field_res_users__visio_url
msgid "Visio URL"
msgstr "URL visio"
#. module: helpdesk_portal_extra_links
#: model:ir.model.fields,field_description:helpdesk_portal_extra_links.field_res_partner__wiki_homepage_url
#: model:ir.model.fields,field_description:helpdesk_portal_extra_links.field_res_users__wiki_homepage_url
msgid "Wiki Homepage URL"
msgstr "URL gare centrale"

1
helpdesk_portal_extra_links/models/__init__.py Normal file
View File

@@ -0,0 +1 @@
from . import res_partner

15
helpdesk_portal_extra_links/models/res_partner.py Normal file
View File

@@ -0,0 +1,15 @@
# -*- coding: utf-8 -*-
from odoo import fields, models, api
class ResPartner(models.Model):
_inherit = "res.partner"
visio_url = fields.Char(
string="Visio URL",
help="URL for Visio meetings associated with this company.",
)
wiki_homepage_url = fields.Char(
string="Wiki Homepage URL",
help="URL for the Wiki homepage associated with this company.",
)

35
helpdesk_portal_extra_links/views/portal_my_home_template.xml Normal file
View File

@@ -0,0 +1,35 @@
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<!-- Template /my/home -->
<template id="portal_my_home_helpdesk_extra_links" name="Portal My Home: extra links" inherit_id="portal.portal_layout" priority="40">
<xpath expr="//div[hasclass('o_portal_my_details')]" position="inside">
<t t-if="user_id.partner_id.parent_id">
<t t-if="user_id.partner_id.parent_id.visio_url">
<hr class="mt-1 mb-0"/>
<div>
Salle de visio : <br/>
<a t-att-href="user_id.partner_id.parent_id.visio_url" target="_blank">
<b><t t-out="user_id.partner_id.parent_id.visio_url" /></b>
</a>
</div>
</t>
</t>
<t t-if="user_id.partner_id.parent_id">
<t t-if="user_id.partner_id.parent_id.wiki_homepage_url">
<hr class="mt-1 mb-0"/>
<div>
Gare centrale : <br/>
<a t-att-href="user_id.partner_id.parent_id.wiki_homepage_url" target="_blank">
<b><t t-out="user_id.partner_id.parent_id.wiki_homepage_url" /></b>
</a>
</div>
</t>
</t>
</xpath>
</template>
</odoo>

14
helpdesk_portal_extra_links/views/res_partner_views.xml Normal file
View File

@@ -0,0 +1,14 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<record id="view_partner_form" model="ir.ui.view">
<field name="name">res.partner.form.heldesk.extra.fields</field>
<field name="model">res.partner</field>
<field name="inherit_id" ref="base.view_partner_form" />
<field name="arch" type="xml">
<field name="category_id" position="after">
<field name="visio_url" attrs="{'invisible': [('is_company', '=', False)]}"/>
<field name="wiki_homepage_url" attrs="{'invisible': [('is_company', '=', False)]}"/>
</field>
</field>
</record>
</odoo>

0
helpdesk_portal_ticket_list_defaults/.gitignore → helpdesk_portal_ticket_custom/.gitignore vendored
View File

15
helpdesk_ticket_task_domain/README.md → helpdesk_portal_ticket_custom/README.md
View File

@@ -1,17 +1,18 @@
===========================
helpdesk_ticket_task_domain
===========================
====================================
helpdesk_portal_ticket_custom
====================================
This module adjusts the domain applied to task field in order to limit
selection to tasks in any of unfolded stages.
Customization for ticket portal view.
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_ticket_task_domain`.
`helpdesk_portal_ticket_custom`.
# Known issues / Roadmap
None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
@@ -23,7 +24,7 @@ detailed and welcomed feedback.
## Contributors
- Quentin Mondot
- Joris Scampucci
## Funders

1
helpdesk_portal_ticket_custom/__init__.py Normal file
View File

@@ -0,0 +1 @@
from . import models

35
helpdesk_portal_ticket_custom/__manifest__.py Normal file
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@@ -0,0 +1,35 @@
# Copyright 2024 Joris Scampucci" (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_portal_ticket_custom",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Joris Scampucci",
"license": "AGPL-3",
"category": "Tools",
"summary": "Customization for ticket portal view.",
# any module necessary for this one to work correctly
"depends": [
"base",
"helpdesk_mgmt",
],
"qweb": [],
"external_dependencies": {
"python": [],
},
# always loaded
"data": [
"views/portal_ticket_views.xml",
],
# only loaded in demonstration mode
"demo": [],
"js": [],
"css": [],
"installable": True,
# Install this module automatically if all dependency have been previously
# and independently installed. Used for synergetic or glue modules.
"auto_install": False,
"application": False,
}

1
helpdesk_portal_ticket_custom/models/__init__.py Normal file
View File

@@ -0,0 +1 @@
from . import myaccount

78
helpdesk_portal_ticket_list_defaults/controllers/main.py → helpdesk_portal_ticket_custom/models/myaccount.py
View File

@@ -1,6 +1,3 @@
# Copyright 2024 Joris Scampucci (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from collections import OrderedDict
from operator import itemgetter
@@ -9,44 +6,19 @@ from odoo.http import request
from odoo.osv.expression import AND
from odoo.tools import groupby as groupbyelem
from odoo.addons.helpdesk_mgmt.controllers.myaccount import CustomerPortalHelpdesk
from odoo.addons.portal.controllers.portal import CustomerPortal
from odoo.addons.portal.controllers.portal import pager as portal_pager
class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
"""Customize default values for ticket list filters in portal."""
class CustomerPortalHelpdesk(CustomerPortal):
_inherit = "helpdesk_mgmt.myaccount"
def _ticket_get_default_sortby(self):
"""Return default sort field. Override to customize."""
return "date"
def _ticket_get_default_filterby(self):
"""Return default filter key. Override to customize."""
return "open"
def _ticket_get_default_groupby(self):
"""Return default groupby field. Override to customize."""
return "stage"
def _ticket_get_searchbar_filters(self):
"""Return available filters for ticket list.
Extends OCA filters with an 'open' filter.
Override to add more custom filters.
"""
filters = {
"all": {"label": _("All"), "domain": []},
"open": {"label": _("Open"), "domain": [("closed", "=", False)]},
}
# Add stage filters like OCA does
for stage in request.env["helpdesk.ticket.stage"].search([]):
filters[str(stage.id)] = {
"label": stage.name,
"domain": [("stage_id", "=", stage.id)],
}
return filters
@http.route()
@http.route(
["/my/tickets", "/my/tickets/page/<int:page>"],
type="http",
auth="user",
website=True,
)
def portal_my_tickets(
self,
page=1,
@@ -60,35 +32,46 @@ class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
**kw,
):
HelpdeskTicket = request.env["helpdesk.ticket"]
if not HelpdeskTicket.has_access("read"):
# Avoid error if the user does not have access.
if not HelpdeskTicket.check_access_rights("read", raise_exception=False):
return request.redirect("/my")
values = self._prepare_portal_layout_values()
searchbar_sortings = self._ticket_get_searchbar_sortings()
searchbar_sortings = dict(
sorted(
self._ticket_get_searchbar_sortings().items(),
key=lambda item: item[1]["sequence"],
)
)
searchbar_filters = self._ticket_get_searchbar_filters()
searchbar_filters = {
"all": {"label": _("All"), "domain": []},
"closed": {"label": _("Ouvert"), "domain": [("closed", "=", False)]},
}
for stage in request.env["helpdesk.ticket.stage"].search([]):
searchbar_filters[str(stage.id)] = {
"label": stage.name,
"domain": [("stage_id", "=", stage.id)],
}
searchbar_inputs = self._ticket_get_searchbar_inputs()
searchbar_groupby = self._ticket_get_searchbar_groupby()
# Apply defaults
if not sortby:
sortby = self._ticket_get_default_sortby()
sortby = "date"
order = searchbar_sortings[sortby]["order"]
if not filterby:
filterby = self._ticket_get_default_filterby()
filterby = "closed"
domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
if not groupby:
groupby = self._ticket_get_default_groupby()
groupby = "stage"
if date_begin and date_end:
domain = domain + [
domain += [
("create_date", ">", date_begin),
("create_date", "<=", date_end),
]
@@ -96,7 +79,7 @@ class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
if not search_in:
search_in = "all"
if search:
domain = domain + self._ticket_get_search_domain(search_in, search)
domain += self._ticket_get_search_domain(search_in, search)
domain = AND(
[
@@ -105,7 +88,9 @@ class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
]
)
# count for pager
ticket_count = HelpdeskTicket.search_count(domain)
# pager
pager = portal_pager(
url="/my/tickets",
url_args={
@@ -135,8 +120,7 @@ class CustomerPortalHelpdeskDefaults(CustomerPortalHelpdesk):
group = groupby_mapping.get(groupby)
if group:
grouped_tickets = [
request.env["helpdesk.ticket"].concat(*g)
for k, g in groupbyelem(tickets, itemgetter(group))
request.env["helpdesk.ticket"].concat(*g) for k, g in groupbyelem(tickets, itemgetter(group))
]
elif tickets:
grouped_tickets = [tickets]

43
helpdesk_portal_ticket_custom/views/portal_ticket_views.xml Normal file
View File

@@ -0,0 +1,43 @@
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<template id="ticket_priority_widget_template" name="Priority Widget Template">
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= ticket_priority else '-o'}" t-attf-title="Priorité: {{'Très haute' if ticket.priority == '3' else 'Haute' if ticket.priority == '2' else 'Moyenne' if ticket.priority == '1' else 'Basse'}}" />
</template>
<template id="ticket_priority_3_stars_template" name="Priority 3 Stars Widget Template">
<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
<t t-set="ticket_priority" t-value="'1'"/>
</t>
<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
<t t-set="ticket_priority" t-value="'2'"/>
</t>
<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
<t t-set="ticket_priority" t-value="'3'"/>
</t>
</template>
<!-- Ticket portal list -->
<template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list" priority="1">
<!-- Add priority field -->
<xpath expr="//thead/tr/th[2]" position="after">
<th>Priorité</th>
</xpath>
<xpath expr="//tbody/t/tr/td[2]" position="after">
<td>
<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
</t>
</td>
</xpath>
</template>
<template id="portal_ticket_form_inherit" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
<xpath expr="//div[@class='col-9']" position="before">
<div>
<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
</t>
</div>
</xpath>
</template>
</odoo>

22
helpdesk_portal_ticket_enriched_description_form/README.md
View File

@@ -2,38 +2,20 @@
helpdesk_portal_ticket_enriched_description_form
================================================
Add fields in ticket creation portal form to enrich description content.
This module extends the ``helpdesk_mgmt`` portal ticket creation form by
replacing the single description field with three structured fields:
* **Description**: Main description of the issue or request, with a placeholder
guiding the user to be precise and describe how to reproduce any bug/error.
* **Access**: Optional field for providing a link toward the error or additional
information.
* **Bug report**: Optional field to paste the complete error message (e.g., Odoo
error code).
When the ticket is submitted, these three fields are automatically concatenated
into a single formatted HTML description with labeled sections (DESCRIPTION,
ACCESS, BUG REPORT).
Add fieds in ticket creation portal form to enrich description content.
Installation
============
Use Odoo normal module installation procedure to install
`helpdesk_portal_ticket_enriched_description_form`.
This module depends on ``helpdesk_mgmt`` which must be available.
# Known issues / Roadmap
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_portal_ticket_enriched_description_form/__manifest__.py
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@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_ticket_enriched_description_form",
"version": "18.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

60
helpdesk_portal_ticket_enriched_description_form/controllers/main.py
View File

@@ -1,52 +1,24 @@
# Copyright 2024 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
import odoo.http as http
from odoo import _
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
def build_enriched_description(small_description=None, access=None, bug_report=None):
"""
Build a formatted HTML description from the enriched form fields.
:param small_description: Main description of the issue
:param access: Link or access information
:param bug_report: Error message or bug report details
:return: Formatted HTML string
"""
description = ""
if small_description:
description = "<b>%s</b><br/>%s" % (_("DESCRIPTION:"), small_description)
if access:
description = "%s<br/><br/><b>%s</b><br/>%s" % (
description,
_("ACCESS:"),
access,
)
if bug_report:
description = "%s<br/><br/><b>%s</b><br/>%s" % (
description,
_("BUG REPORT:"),
bug_report,
)
return description
class HelpdeskTicketControllerDescription(HelpdeskTicketController):
def _prepare_submit_ticket_vals(self, **kw):
# Pop enriched fields and build description BEFORE calling super
# to avoid parent's plaintext2html(kw.get("description")) crashing on None
small_description = kw.pop("small_description", None)
access = kw.pop("access", None)
bug_report = kw.pop("bug_report", None)
description = build_enriched_description(
small_description=small_description,
access=access,
bug_report=bug_report,
)
# Set description in kw for parent, using a placeholder to avoid
# plaintext2html issues - we'll overwrite the result anyway
kw["description"] = ""
res = super()._prepare_submit_ticket_vals(**kw)
res["description"] = description
description = ""
if kw.get("small_description", False):
description = (
description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
)
del kw["small_description"]
if kw.get("access", False):
description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
del kw["access"]
if kw.get("bug_report", False):
description = (
description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
)
del kw["bug_report"]
res.update({"description": description})
return res

51
helpdesk_portal_ticket_enriched_description_form/i18n/fr.po
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@@ -4,18 +4,44 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 18.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-03-17 14:30+0000\n"
"PO-Revision-Date: 2026-03-17 14:30+0000\n"
"POT-Creation-Date: 2025-07-08 12:26+0000\n"
"PO-Revision-Date: 2025-07-08 12:26+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"Language: fr\n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
" how to reproduce it</span>"
msgstr ""
"<span class=\"col-md-7 col-sm-8\">Soyez précis. Si vous avez une erreur, merci de décrire\n"
" comment la reproduire.</span>"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
"information</span>"
msgstr ""
"<span class=\"col-md-7 col-sm-8\">Lien vers l'erreur ou des informations "
"complémentaires</span>"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
" code Odoo)</span>"
msgstr ""
"<span class=\"col-md-7 col-sm-8\">Copier ici le message d'erreur complet (ex: code\n"
" d'erreur Odoo)</span>"
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -28,11 +54,6 @@ msgstr "ACCÈS :"
msgid "Access"
msgstr "Accès"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
msgstr "Soyez précis. Si vous avez une erreur, merci de décrire comment la reproduire."
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -55,14 +76,4 @@ msgstr "DESCRIPTION :"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"
msgstr "Description"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Link toward error or additional information"
msgstr "Lien vers l'erreur ou des informations complémentaires"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Paste here the complete error message (ex: error code Odoo)"
msgstr "Copier ici le message d'erreur complet (ex: code d'erreur Odoo)"
msgstr ""

42
helpdesk_portal_ticket_enriched_description_form/i18n/helpdesk_portal_ticket_enriched_description_form.pot
View File

@@ -4,10 +4,10 @@
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 18.0\n"
"Project-Id-Version: Odoo Server 16.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-03-17 14:30+0000\n"
"PO-Revision-Date: 2026-03-17 14:30+0000\n"
"POT-Creation-Date: 2025-07-08 12:29+0000\n"
"PO-Revision-Date: 2025-07-08 12:29+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
@@ -15,6 +15,27 @@ msgstr ""
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Be precise. If there is a bug/error, please describe\n"
" how to reproduce it</span>"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Link toward error or additional "
"information</span>"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid ""
"<span class=\"col-md-7 col-sm-8\">Paste here the complete error message (ex: error\n"
" code Odoo)</span>"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -27,11 +48,6 @@ msgstr ""
msgid "Access"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Be precise. If there is a bug/error, please describe how to reproduce it"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#. odoo-python
#: code:addons/helpdesk_portal_ticket_enriched_description_form/controllers/main.py:0
@@ -55,13 +71,3 @@ msgstr ""
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Description"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Link toward error or additional information"
msgstr ""
#. module: helpdesk_portal_ticket_enriched_description_form
#: model_terms:ir.ui.view,arch_db:helpdesk_portal_ticket_enriched_description_form.helpdesk_create_ticket_description
msgid "Paste here the complete error message (ex: error code Odoo)"
msgstr ""

4
helpdesk_portal_ticket_enriched_description_form/tests/__init__.py
View File

@@ -1,4 +0,0 @@
# Copyright 2024 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from . import test_controller

116
helpdesk_portal_ticket_enriched_description_form/tests/test_controller.py
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@@ -1,116 +0,0 @@
# Copyright 2024 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from odoo.tests.common import TransactionCase, tagged
from ..controllers.main import build_enriched_description
@tagged("post_install", "-at_install")
class TestBuildEnrichedDescription(TransactionCase):
"""Test cases for the build_enriched_description utility function."""
def test_all_fields(self):
"""Test that all three fields are correctly concatenated."""
result = build_enriched_description(
small_description="This is the main description",
access="https://example.com/error",
bug_report="Error 500: Internal Server Error",
)
self.assertIn("<b>DESCRIPTION:</b>", result)
self.assertIn("This is the main description", result)
self.assertIn("<b>ACCESS:</b>", result)
self.assertIn("https://example.com/error", result)
self.assertIn("<b>BUG REPORT:</b>", result)
self.assertIn("Error 500: Internal Server Error", result)
def test_description_only(self):
"""Test with only the description field filled."""
result = build_enriched_description(
small_description="Only description provided",
)
self.assertIn("<b>DESCRIPTION:</b>", result)
self.assertIn("Only description provided", result)
self.assertNotIn("ACCESS:", result)
self.assertNotIn("BUG REPORT:", result)
def test_description_and_access(self):
"""Test with description and access fields filled."""
result = build_enriched_description(
small_description="Description text",
access="https://link.com",
)
self.assertIn("<b>DESCRIPTION:</b>", result)
self.assertIn("Description text", result)
self.assertIn("<b>ACCESS:</b>", result)
self.assertIn("https://link.com", result)
self.assertNotIn("BUG REPORT:", result)
def test_description_and_bug_report(self):
"""Test with description and bug report fields filled."""
result = build_enriched_description(
small_description="Description text",
bug_report="Traceback error here",
)
self.assertIn("<b>DESCRIPTION:</b>", result)
self.assertIn("Description text", result)
self.assertNotIn("ACCESS:", result)
self.assertIn("<b>BUG REPORT:</b>", result)
self.assertIn("Traceback error here", result)
def test_access_only(self):
"""Test with only the access field filled."""
result = build_enriched_description(
access="https://link.com",
)
self.assertNotIn("DESCRIPTION:", result)
self.assertIn("<b>ACCESS:</b>", result)
self.assertIn("https://link.com", result)
self.assertNotIn("BUG REPORT:", result)
def test_bug_report_only(self):
"""Test with only the bug report field filled."""
result = build_enriched_description(
bug_report="Error message",
)
self.assertNotIn("DESCRIPTION:", result)
self.assertNotIn("ACCESS:", result)
self.assertIn("<b>BUG REPORT:</b>", result)
self.assertIn("Error message", result)
def test_access_and_bug_report(self):
"""Test with access and bug report fields filled (no description)."""
result = build_enriched_description(
access="https://link.com",
bug_report="Error message",
)
self.assertNotIn("DESCRIPTION:", result)
self.assertIn("<b>ACCESS:</b>", result)
self.assertIn("https://link.com", result)
self.assertIn("<b>BUG REPORT:</b>", result)
self.assertIn("Error message", result)
def test_empty(self):
"""Test with no fields filled."""
result = build_enriched_description()
self.assertEqual(result, "")
def test_html_structure(self):
"""Test that the HTML structure is correctly formatted with line breaks."""
result = build_enriched_description(
small_description="Desc",
access="Link",
bug_report="Error",
)
# Check that sections are separated by double line breaks
self.assertIn("<br/><br/><b>ACCESS:</b>", result)
self.assertIn("<br/><br/><b>BUG REPORT:</b>", result)

9
helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml
View File

@@ -15,9 +15,10 @@
name="small_description"
style="min-height: 120px"
required="True"
placeholder="Be precise. If there is a bug/error, please describe how to reproduce it"
/>
</div>
<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
how to reproduce it</span>
</div>
<div class="form-group">
<label
@@ -30,9 +31,9 @@
class="form-control"
type="text"
name="access"
placeholder="Link toward error or additional information"
/>
</div>
<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
</div>
<div class="form-group">
<label
@@ -45,11 +46,11 @@
class="form-control"
name="bug_report"
style="min-height: 120px"
placeholder="Paste here the complete error message (ex: error code Odoo)"
/>
</div>
<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
code Odoo)</span>
</div>
<div class="mb-3" />
</xpath>
</template>
</odoo>

64
helpdesk_portal_ticket_list_defaults/README.md
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@@ -1,64 +0,0 @@
====================================
Helpdesk Portal Ticket List Defaults
====================================
Customize default filter, sort and groupby for the helpdesk portal ticket list.
This module changes the default behavior of the ticket list in the portal:
- **Default filter**: Shows only open tickets (instead of all tickets)
- **Default groupby**: Groups tickets by stage (instead of no grouping)
- **Default sort**: By date (unchanged, but now overridable)
It also adds an "Open" filter option that wasn't available in the base module.
# Extending
Other modules can easily override the defaults by inheriting the controller
and overriding the dedicated methods:
```python
from odoo.addons.helpdesk_portal_ticket_list_defaults.controllers.main import (
CustomerPortalHelpdeskDefaults,
)
class MyCustomDefaults(CustomerPortalHelpdeskDefaults):
def _ticket_get_default_filterby(self):
return "all" # Show all tickets by default
def _ticket_get_default_groupby(self):
return "category" # Group by category instead of stage
```
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_portal_ticket_list_defaults`.
# Known issues / Roadmap
None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits
## Contributors
- Stéphan Sainléger
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

3
helpdesk_portal_ticket_list_defaults/__init__.py
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@@ -1,3 +0,0 @@
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from . import controllers

20
helpdesk_portal_ticket_list_defaults/__manifest__.py
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@@ -1,20 +0,0 @@
# Copyright 2024 Joris Scampucci (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "Helpdesk Portal Ticket List Defaults",
"version": "18.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Joris Scampucci",
"license": "AGPL-3",
"category": "Helpdesk",
"summary": "Customize default filter, sort and groupby for portal ticket list.",
"depends": [
"helpdesk_mgmt",
],
"data": [],
"installable": True,
"auto_install": False,
"application": False,
}

3
helpdesk_portal_ticket_list_defaults/controllers/__init__.py
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@@ -1,3 +0,0 @@
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from . import main

26
helpdesk_portal_ticket_priority_form/README.md
View File

@@ -2,32 +2,12 @@
helpdesk_portal_ticket_priority_form
====================================
Add priority field and display in the helpdesk portal.
This module extends the helpdesk portal to:
- Add a priority selector in the ticket creation form
- Display a 3-star priority widget in the ticket list
- Display the priority widget in the ticket detail page sidebar (after the ticket number)
Add fieds in ticket creation portal form for priority.
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_portal_ticket_priority_form`.
# Configuration
No configuration is required. The priority field and widgets are automatically
available once the module is installed.
# Usage
- **Ticket creation**: When creating a new ticket from the portal, users can
select a priority level from a dropdown.
- **Ticket list**: The priority is displayed as a 3-star widget in the tickets
list view.
- **Ticket detail**: The priority widget is shown in the sidebar, just below
the ticket number.
`helpdesk_portal_ticket_enriched_description_form`.
# Known issues / Roadmap
@@ -35,7 +15,7 @@ None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`\_. In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_portal_ticket_priority_form/__manifest__.py
View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_ticket_priority_form",
"version": "18.0.1.0.0",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

5
helpdesk_portal_ticket_priority_form/controllers/main.py
View File

@@ -19,5 +19,8 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
def _prepare_submit_ticket_vals(self, **kw):
res = super()._prepare_submit_ticket_vals(**kw)
res["priority"] = kw.get("priority") or "0"
request_type = http.request.env["helpdesk.request.type"].browse(
int(kw.get("request_type"))
)
res.update({"request_type_id": request_type.id})
return res

4
helpdesk_portal_ticket_priority_form/tests/__init__.py
View File

@@ -1,4 +0,0 @@
# Copyright 2026 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from . import test_controller

127
helpdesk_portal_ticket_priority_form/tests/test_controller.py
View File

@@ -1,127 +0,0 @@
# Copyright 2026 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from odoo import http
from odoo.tests.common import HttpCase, TransactionCase, tagged
@tagged("post_install", "-at_install")
class TestPriorityModel(TransactionCase):
def test_ticket_creation_with_priority(self):
category = self.env["helpdesk.ticket.category"].create({"name": "Test"})
ticket = self.env["helpdesk.ticket"].create(
{
"name": "Test priority ticket",
"description": "desc",
"category_id": category.id,
"priority": "3",
}
)
self.assertEqual(ticket.priority, "3")
def test_ticket_creation_without_priority_uses_default(self):
category = self.env["helpdesk.ticket.category"].create({"name": "Test"})
ticket = self.env["helpdesk.ticket"].create(
{
"name": "Test default priority",
"description": "desc",
"category_id": category.id,
}
)
self.assertEqual(ticket.priority, "1")
def test_ticket_priority_selection_values(self):
selection = self.env["helpdesk.ticket"]._fields["priority"].selection
self.assertEqual(
selection,
[
("0", "Low"),
("1", "Medium"),
("2", "High"),
("3", "Very High"),
],
)
@tagged("post_install", "-at_install")
class TestSubmitTicketPriority(HttpCase):
@classmethod
def setUpClass(cls):
super().setUpClass()
cls.category = cls.env["helpdesk.ticket.category"].create({"name": "Test"})
cls.portal_user = cls.env["res.users"].create(
{
"name": "Portal Test User",
"login": "portal_test_priority",
"password": "portal_test_priority",
"groups_id": [(6, 0, [cls.env.ref("base.group_portal").id])],
}
)
def test_new_ticket_form_lists_all_priorities(self):
self.authenticate("portal_test_priority", "portal_test_priority")
response = self.url_open("/new/ticket")
self.assertEqual(response.status_code, 200)
content = response.text
self.assertIn('name="priority"', content)
for value, label in [
("0", "Low"),
("1", "Medium"),
("2", "High"),
("3", "Very High"),
]:
self.assertIn('value="%s"' % value, content)
self.assertIn(label, content)
def test_submit_ticket_with_high_priority(self):
self.authenticate("portal_test_priority", "portal_test_priority")
self.url_open(
"/submitted/ticket",
data={
"category": str(self.category.id),
"subject": "High priority ticket",
"description": "Test description",
"priority": "2",
"csrf_token": http.Request.csrf_token(self),
},
)
ticket = self.env["helpdesk.ticket"].search(
[("name", "=", "High priority ticket")]
)
self.assertTrue(ticket)
self.assertEqual(ticket.priority, "2")
def test_submit_ticket_without_priority(self):
self.authenticate("portal_test_priority", "portal_test_priority")
self.url_open(
"/submitted/ticket",
data={
"category": str(self.category.id),
"subject": "No priority ticket",
"description": "Test description",
"csrf_token": http.Request.csrf_token(self),
},
)
ticket = self.env["helpdesk.ticket"].search(
[("name", "=", "No priority ticket")]
)
self.assertTrue(ticket)
self.assertEqual(ticket.priority, "0")
def test_submit_ticket_empty_priority_falls_back(self):
self.authenticate("portal_test_priority", "portal_test_priority")
self.url_open(
"/submitted/ticket",
data={
"category": str(self.category.id),
"subject": "Empty priority ticket",
"description": "Test description",
"priority": "",
"csrf_token": http.Request.csrf_token(self),
},
)
ticket = self.env["helpdesk.ticket"].search(
[("name", "=", "Empty priority ticket")]
)
self.assertTrue(ticket)
self.assertEqual(ticket.priority, "0")

13
helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml
View File

@@ -34,10 +34,10 @@
<!-- Tickets portal list -->
<template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
inherit_id="helpdesk_mgmt.portal_ticket_list">
<xpath expr="//thead/tr/th[@name='th_create_date']" position="before">
<th>Priority</th>
<xpath expr="//thead/tr/th[3]" position="after">
<th t-if="groupby == 'none'">Priority</th>
</xpath>
<xpath expr="//span[@t-field='ticket.create_date']/.." position="before">
<xpath expr="//tbody/t/tr/td[3]" position="after">
<td>
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
@@ -48,10 +48,9 @@
<!-- Ticket portal page -->
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
<xpath expr="//h2[@t-field='ticket.number']" position="after">
<div class="mt-2">
<t t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
</div>
<xpath expr="//h5/div/span" position="before">
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
</xpath>
</template>
</odoo>

32
helpdesk_portal_timesheet/README.rst
View File

@@ -2,23 +2,7 @@
helpdesk_portal_timesheet
=========================
Show ticket timesheets in portal view.
This module extends the ``helpdesk_mgmt_timesheet`` module by displaying
timesheet entries directly on the portal ticket detail page. It provides:
* A "Timesheets" section on the ticket portal page showing all logged time
entries.
* A table displaying for each timesheet line:
* Date
* Employee name
* Description
* Time spent (in hours or days depending on the company UoM setting)
* A footer row showing the total time spent on the ticket.
* Automatic filtering of timesheet lines marked as "excluded from sale order"
(using the ``sale_timesheet_line_exclude`` module).
Show ticket timesheets in portal view
Installation
============
@@ -26,13 +10,6 @@ Installation
Use Odoo normal module installation procedure to install
``helpdesk_portal_timesheet``.
This module depends on:
* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
tickets.
* ``sale_timesheet_line_exclude``: provides the ability to exclude timesheet
lines from sale orders (excluded lines are not shown in the portal).
Known issues / Roadmap
======================
@@ -41,7 +18,7 @@ None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk_portal_timesheet/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
@@ -52,14 +29,13 @@ Credits
Contributors
------------
* Elabore - `Email <mailto:contact@elabore.coop>`_
* Laetitia Da Costa - `Email <mailto:laetitia.dacosta@elabore.coop>`_
* `Elabore <mailto:contact@elabore.coop>`
* `Laetitia Da Costa <mailto: laetitia.dacosta@elabore.coop>`
Funders
-------
The development of this module has been financially supported by:
* Elabore (https://elabore.coop)

2
helpdesk_portal_timesheet/__manifest__.py
View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_portal_timesheet",
"version": "18.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Elabore",

3
helpdesk_portal_timesheet/views/ticket_timesheet_portal_templates.xml
View File

@@ -47,10 +47,9 @@
</tfoot>
</table>
</template>
<!-- Inheritance to display timesheets on the ticket portal page -->
<template id="portal_helpdesk_ticket_page_inherit_timesheet" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" name="Ticket Portal Template with Timesheets">
<xpath expr="//div[@id='card_body']" position="inside">
<xpath expr="//t[@t-set='card_body']" position="inside">
<div class="container mt-4" t-if="ticket.timesheet_ids">
<hr class="mt-4 mb-1"/>
<h5 id="ticket_timesheets" class="mt-2 mb-2" data-anchor="true">Timesheets</h5>

25
helpdesk_request_type/README.rst
View File

@@ -4,35 +4,12 @@ helpdesk_request_type
Add request type field in helpdesk ticket.
This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type"
concept to categorize tickets. It provides:
* A new ``helpdesk.request.type`` model to define request types with a name and
a sequence for ordering.
* A ``request_type_id`` field on helpdesk tickets.
* Backend views integration:
* Form view: selection widget displayed before tags.
* Kanban view: request type displayed as a badge.
* List view: optional column after the assigned user.
* Search view: filter and group by request type.
* Portal integration:
* Request type displayed on the ticket detail page.
* Request type selection when creating a new ticket from the portal.
* A configuration menu to manage request types (Helpdesk > Configuration >
Request Types) with drag-and-drop ordering.
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_request_type``.
This module depends on ``helpdesk_mgmt`` which must be abailable.
Known issues / Roadmap
======================
@@ -41,7 +18,7 @@ None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_request_type/__manifest__.py
View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_request_type",
"version": "18.0.1.0.0",
"version": "16.0.1.0.1",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

8
helpdesk_request_type/views/helpdesk_request_type.xml
View File

@@ -2,20 +2,20 @@
<odoo>
<record id="helpdesk_request_type_view_tree" model="ir.ui.view">
<field name="name">helpdesk.request.type.view.list</field>
<field name="name">helpdesk.request.type.view.tree</field>
<field name="model">helpdesk.request.type</field>
<field name="arch" type="xml">
<list editable="top" default_order="sequence">
<tree string="Request Types" editable="top" default_order="sequence">
<field name="sequence" widget="handle" />
<field name="name" />
</list>
</tree>
</field>
</record>
<record id="act_helpdesk_request_types_list" model="ir.actions.act_window">
<field name="name">Request Types</field>
<field name="res_model">helpdesk.request.type</field>
<field name="view_mode">list</field>
<field name="view_mode">tree</field>
</record>
<menuitem

2
helpdesk_request_type/views/helpdesk_ticket.xml
View File

@@ -26,7 +26,7 @@
</record>
<record id="ticket_view_tree_request_type" model="ir.ui.view">
<field name="name">helpdesk.ticket.list.request.type</field>
<field name="name">helpdesk.ticket.tree.request.type</field>
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
<field name="model">helpdesk.ticket</field>
<field name="arch" type="xml">

4
helpdesk_request_type/views/helpdesk_ticket_templates.xml
View File

@@ -1,8 +1,8 @@
<?xml version="1.0" encoding="utf-8"?>
<odoo>
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" >
<xpath expr="//div[@t-if='ticket.category_id']" position="after">
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
<div t-if="ticket.request_type_id">
<strong>Request type:</strong>
<span t-field="ticket.request_type_id" />

64
helpdesk_ticket_deadline/README.rst
View File

@@ -1,64 +0,0 @@
========================
helpdesk_ticket_deadline
========================
Add a manually filled deadline date on helpdesk tickets.
This module extends the ``helpdesk_mgmt`` module by adding a "Deadline"
concept to tickets. It provides:
* A ``date_deadline`` Date field on helpdesk tickets, tracked in the chatter.
* Backend views integration:
* Form view: deadline displayed right after the priority field.
* Kanban view: deadline displayed on the card through the ``remaining_days``
widget, which turns it red once the deadline is past.
* List view: optional deadline column after the assigned user.
* Search view: filter by deadline, "Overdue" and "Due Today" filters, and a
"Deadline" grouping.
The field is intentionally **manual**: it is not computed from priorities,
teams or calendars.
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_ticket_deadline``.
This module depends on ``helpdesk_mgmt`` which must be available.
Known issues / Roadmap
======================
* No scheduled reminder is created when a deadline is reached; only the
chatter tracking and the kanban/list overdue indicator exist. A reminder
could be added in a later version.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
=======
Contributors
------------
* Quentin Mondot - `Email <mailto:quentin.mondot@elabore.coop>`_
Funders
-------
The development of this module has been financially supported by:
* Elabore (https://elabore.coop)
Maintainer
----------
This module is maintained by Elabore.

23
helpdesk_ticket_deadline/__manifest__.py
View File

@@ -1,23 +0,0 @@
# Copyright 2026 Quentin Mondot
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_ticket_deadline",
"version": "18.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
"summary": "Add a manually filled deadline date on helpdesk tickets.",
# any module necessary for this one to work correctly
"depends": [
"helpdesk_mgmt",
],
"data": [
"views/helpdesk_ticket_views.xml",
],
"installable": True,
"auto_install": False,
"application": False,
}

57
helpdesk_ticket_deadline/i18n/fr.po
View File

@@ -1,57 +0,0 @@
# Translation of Odoo Server.
# This file contains the translation of the following modules:
# * helpdesk_ticket_deadline
#
msgid ""
msgstr ""
"Project-Id-Version: Odoo Server 18.0\n"
"Report-Msgid-Bugs-To: \n"
"POT-Creation-Date: 2026-10-01 15:11+0000\n"
"PO-Revision-Date: 2026-10-01 15:11+0000\n"
"Last-Translator: \n"
"Language-Team: \n"
"MIME-Version: 1.0\n"
"Content-Type: text/plain; charset=UTF-8\n"
"Content-Transfer-Encoding: \n"
"Plural-Forms: \n"
#. module: helpdesk_ticket_deadline
#: model:ir.model.fields,field_description:helpdesk_ticket_deadline.field_helpdesk_ticket__date_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_deadline.helpdesk_ticket_view_search_deadline
msgid "Deadline"
msgstr "Date limite"
#. module: helpdesk_ticket_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_deadline.helpdesk_ticket_view_search_deadline
msgid "Due Today"
msgstr "Dû aujourd'hui"
#. module: helpdesk_ticket_deadline
#: model:ir.model,name:helpdesk_ticket_deadline.model_helpdesk_ticket
msgid "Helpdesk Ticket"
msgstr "Ticket d'Assistance"
#. module: helpdesk_ticket_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_deadline.helpdesk_ticket_view_search_deadline
msgid "Overdue"
msgstr "En retard"
#. module: helpdesk_ticket_deadline
#: model:ir.model.fields,field_description:helpdesk_ticket_deadline.field_helpdesk_ticket__smart_search
msgid "Smart Search"
msgstr "Recherche Intelligente"
#. module: helpdesk_ticket_deadline
#: model:ir.model.fields,help:helpdesk_ticket_deadline.field_helpdesk_ticket__date_deadline
msgid "Target date by which the ticket should be resolved."
msgstr "Date limite de résolution du ticket"
#. module: helpdesk_ticket_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_deadline.helpdesk_ticket_view_search_deadline
msgid "Tickets whose deadline is before today"
msgstr "Tickets dont la date limite est dépassée"
#. module: helpdesk_ticket_deadline
#: model_terms:ir.ui.view,arch_db:helpdesk_ticket_deadline.helpdesk_ticket_view_search_deadline
msgid "Tickets whose deadline is today"
msgstr "Tickets dont la date limite est aujourd'hui"

1
helpdesk_ticket_deadline/models/__init__.py
View File

@@ -1 +0,0 @@
from . import helpdesk_ticket

11
helpdesk_ticket_deadline/models/helpdesk_ticket.py
View File

@@ -1,11 +0,0 @@
from odoo import fields, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
date_deadline = fields.Date(
string="Deadline",
tracking=True,
help="Target date by which the ticket should be resolved.",
)

75
helpdesk_ticket_deadline/views/helpdesk_ticket_views.xml
View File

@@ -1,75 +0,0 @@
<?xml version="1.0" encoding="UTF-8" ?>
<odoo>
<!-- Form: deadline displayed right after the priority field. -->
<record id="ticket_view_form_deadline" model="ir.ui.view">
<field name="name">helpdesk.ticket.form.deadline</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_form" />
<field name="arch" type="xml">
<xpath expr="//field[@name='priority']" position="after">
<field name="date_deadline" />
</xpath>
</field>
</record>
<!-- Kanban: display the deadline on the card. -->
<record id="view_helpdesk_ticket_kanban_deadline" model="ir.ui.view">
<field name="name">helpdesk.ticket.kanban.deadline</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.view_helpdesk_ticket_kanban" />
<field name="arch" type="xml">
<xpath expr="//field[@name='tag_ids']" position="after">
<div class="text-muted" t-if="record.date_deadline.raw_value">
<field name="date_deadline" widget="remaining_days" />
</div>
</xpath>
</field>
</record>
<!-- List: optional deadline column after the assigned user. -->
<record id="ticket_view_tree_deadline" model="ir.ui.view">
<field name="name">helpdesk.ticket.list.deadline</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.ticket_view_tree" />
<field name="arch" type="xml">
<xpath expr="//field[@name='user_id']" position="after">
<field
name="date_deadline"
widget="remaining_days"
optional="show"
/>
</xpath>
</field>
</record>
<!-- Search: field, overdue/today filters and group by deadline. -->
<record id="helpdesk_ticket_view_search_deadline" model="ir.ui.view">
<field name="name">helpdesk.ticket.search.deadline</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt.helpdesk_ticket_view_search" />
<field name="arch" type="xml">
<xpath expr="//filter[@name='high_priority']" position="after">
<filter
string="Overdue"
name="deadline_overdue"
domain="[('date_deadline', '&lt;', context_today().strftime('%Y-%m-%d'))]"
help="Tickets whose deadline is before today"
/>
<filter
string="Due Today"
name="deadline_today"
domain="[('date_deadline', '=', context_today().strftime('%Y-%m-%d'))]"
help="Tickets whose deadline is today"
/>
</xpath>
<xpath expr="//filter[@name='group_tag']" position="after">
<filter
string="Deadline"
name="group_deadline"
domain="[]"
context="{'group_by': 'date_deadline'}"
/>
</xpath>
</field>
</record>
</odoo>

0
helpdesk_ticket_task_domain/__init__.py
View File

20
helpdesk_ticket_task_domain/__manifest__.py
View File

@@ -1,20 +0,0 @@
# Copyright 2025 Quentin Mondot
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_ticket_task_domain",
"version": "18.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",
"license": "AGPL-3",
"category": "Tools",
"summary": "This module adjusts the domain applied to task field in order to limit "
"selection to tasks in any of unfolded stages.",
"depends": ["helpdesk_mgmt_project"],
"data": [
"views/ticket_view_form_task_domain.xml"
],
"installable": True,
"auto_install": True,
"application": False,
}

16
helpdesk_ticket_task_domain/views/ticket_view_form_task_domain.xml
View File

@@ -1,16 +0,0 @@
<?xml version="1.0" encoding="UTF-8"?>
<odoo>
<record id="ticket_view_form_task_domain" model="ir.ui.view">
<field name="name">helpdesk.ticket.form.task.domain</field>
<field name="model">helpdesk.ticket</field>
<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
<field name="priority" eval="99" />
<field name="arch" type="xml">
<xpath expr="//field[@name='task_id' and @domain]" position="attributes">
<attribute
name="domain"
>[('project_id', '=', project_id),('stage_id.fold', '=', False)]</attribute>
</xpath>
</field>
</record>
</odoo>

26
helpdesk_timesheet_exclude_from_sale_order/README.md
View File

@@ -2,32 +2,12 @@
helpdesk_timesheet_exclude_from_sale_order
==========================================
Add exclude_from_sale_order field in ticket's timesheets.
This module is a glue module that bridges the ``sale_timesheet_line_exclude``
functionality with the helpdesk ticket timesheet view. It provides:
* The ``exclude_from_sale_order`` checkbox displayed on each timesheet line
in the helpdesk ticket form view.
* Allows users to mark specific timesheet entries as excluded from invoicing
directly from the ticket, without having to navigate to the timesheet or
project views.
This is particularly useful when some time spent on a ticket should not be
billed to the customer (e.g., internal investigation, training, goodwill
gestures).
Add exclude_from_sale_order field in ticket's timesheets
# Installation
Use Odoo normal module installation procedure to install
``helpdesk_timesheet_exclude_from_sale_order``.
This module depends on:
* ``helpdesk_mgmt_timesheet``: provides the timesheet functionality on helpdesk
tickets.
* ``sale_timesheet_line_exclude``: provides the ``exclude_from_sale_order``
field on timesheet lines.
`helpdesk_timesheet_exclude_from_sale_order`.
# Known issues / Roadmap
@@ -35,7 +15,7 @@ None yet.
# Bug Tracker
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_timesheet_exclude_from_sale_order/__manifest__.py
View File

@@ -2,7 +2,7 @@
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_timesheet_exclude_from_sale_order",
"version": "18.0.1.0.0",
"version": "16.0.1.0.0",
"summary": "Exclude tickets from sale timesheets",
"author": "Boris Gallet, Elabore Coop",
"website": "https://elabore.coop",

31
helpdesk_transfer_timesheet_to_task/README.md
View File

@@ -2,35 +2,14 @@
helpdesk_transfer_timesheet_to_task
===================================
Automatically transfer timesheets from a ticket to its linked task.
This module extends the ``helpdesk_mgmt_timesheet`` module by automatically
transferring timesheet entries when a task is linked to a ticket. It provides:
* An onchange handler on the ``task_id`` field of helpdesk tickets.
* When a task is linked to a ticket, all timesheets from the ticket are
automatically assigned to the task.
* Protection against double invoicing: timesheets that have already been
invoiced (i.e., have a ``timesheet_invoice_id``) are NOT transferred to the
task and remain on the ticket.
This is particularly useful when a ticket is converted to a task and you want
to keep the time tracking history on the task for project management and
invoicing purposes.
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
Exception : the timesheet is not transfered to the task linked to the ticket if
it has already been invoiced (timesheet_invoice_id != False).
# Installation
Use Odoo normal module installation procedure to install
``helpdesk_transfer_timesheet_to_task``.
This module depends on:
* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
* ``helpdesk_mgmt_project``: provides the link between tickets and projects
(including the ``task_id`` field on tickets).
* ``helpdesk_mgmt_timesheet``: provides timesheet functionality on tickets.
* ``sale_timesheet``: provides the invoicing link on timesheets
(``timesheet_invoice_id`` field).
`helpdesk_transfer_timesheets_to_task`.
# Known issues / Roadmap
@@ -38,7 +17,7 @@ None.
# Bug Tracker
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

2
helpdesk_transfer_timesheet_to_task/__manifest__.py
View File

@@ -2,7 +2,7 @@
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
{
"name": "helpdesk_transfer_timesheet_to_task",
"version": "18.0.1.0.0",
"version": "16.0.1.0.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Quentin Mondot",

25
helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py
View File

@@ -2,23 +2,22 @@ from odoo.tests.common import TransactionCase
class TestHelpdeskTicket(TransactionCase):
@classmethod
def setUpClass(cls):
super().setUpClass()
cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
cls.ProjectTask = cls.env["project.task"]
cls.AccountAnalyticLine = cls.env["account.analytic.line"]
cls.AccountMove = cls.env["account.move"]
cls.Project = cls.env["project.project"]
cls.project = cls.Project.create(
def setUp(self):
super(TestHelpdeskTicket, self).setUp()
self.HelpdeskTicket = self.env["helpdesk.ticket"]
self.ProjectTask = self.env["project.task"]
self.AccountAnalyticLine = self.env["account.analytic.line"]
self.AccountMove = self.env["account.move"]
self.Project = self.env["project.project"]
self.project = self.Project.create(
{"name": "Test project", "allow_timesheets": True}
)
cls.analytic_account = cls.project.analytic_account_id
self.analytic_account = self.project.analytic_account_id
# Create a sample task
cls.task = cls.ProjectTask.create(
{"name": "Sample Task", "project_id": cls.project.id}
self.task = self.ProjectTask.create(
{"name": "Sample Task", "project_id": self.project.id}
)
def test_timesheet_added_to_linked_task(self):

92
helpdesk_user_default_ticket_team/README.md
View File

@@ -1,92 +0,0 @@
# helpdesk_user_default_ticket_team
Automate ticket team attribution when a ticket is created by a portal user.
This module extends the `helpdesk_mgmt` module by allowing to configure a
default helpdesk team per user. It provides:
- A new `default_helpdesk_ticket_team_id` field on the user form, located in
the Preferences tab.
- Automatic team assignment when a ticket is created:
- If the ticket has no team assigned and has a linked partner.
- The module looks up the user associated with the partner. A partner with
no linked user (e.g. a plain contact) is handled gracefully and left
untouched.
- If the user has a default helpdesk team configured, it is automatically
assigned to the ticket.
- If the assigned team has a default project, the ticket is also linked to
that project.
- Automatic user assignment when a team is selected:
- When a team is set or changed on a ticket, if the current assigned user
is not a member of that team, the team leader (`team_id.user_id`) is
automatically assigned instead.
- If the team has no leader configured, the assigned user is left unchanged
(to avoid creating unassigned tickets).
This is particularly useful for multi-company or multi-team environments where
portal users should always have their tickets routed to a specific team.
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_user_default_ticket_team`.
This module depends on:
- `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
- `helpdesk_mgmt_project`: provides the link between tickets and projects.
# Usage
1. Open a user form (Settings > Users & Companies > Users).
2. In the **Preferences** tab, set the **Default Helpdesk Team** field.
3. When that user (through its linked partner) creates a ticket without an
explicit team, the ticket is automatically routed to the configured team,
its default project, and the team leader.
# Testing
Automated tests live in `tests/test_helpdesk_ticket.py` and cover:
- The `_define_user_id` decision logic (no team, no current user, user not in
team, user in team, team without leader).
- The `create` auto-assignment (with/without partner, with/without default
team, explicit team not overridden, partner without linked user, batch
creation).
- The `_compute_user_id` recomputation when the team changes.
- The full portal creation flow (team + project + user) and the presence of
the `default_helpdesk_ticket_team_id` field on `res.users`.
Run them with:
```
odoo-bin -d <db> --test-enable --stop-after-init \
-i helpdesk_user_default_ticket_team
```
# Known issues / Roadmap
None yet.
# Bug Tracker
Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues).
In case of trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Credits
## Contributors
- Stéphan Sainléger - [Email](mailto:stephan.sainleger@elabore.coop)
## Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
## Maintainer
This module is maintained by Elabore.

46
helpdesk_user_default_ticket_team/README.rst Normal file
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@@ -0,0 +1,46 @@
=================================
helpdesk_user_default_ticket_team
=================================
Automate ticket team attribution when ticket created by portal user.
- configure default team on portal user form view
- assign automatically the new tickets to the team configured in the user's profile.
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_user_default_ticket_team``.
Known issues / Roadmap
======================
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
=======
Contributors
------------
* Stéphan Sainléger
Funders
-------
The development of this module has been financially supported by:
* Elabore (https://elabore.coop)
Maintainer
----------
This module is maintained by Elabore.

1
helpdesk_user_default_ticket_team/__init__.py
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@@ -1,2 +1,3 @@
# -*- coding: utf-8 -*-
from . import models

2
helpdesk_user_default_ticket_team/__manifest__.py
View File

@@ -3,7 +3,7 @@
{
"name": "helpdesk_user_default_ticket_team",
"version": "18.0.1.0.0",
"version": "16.0.1.1.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",

71
helpdesk_user_default_ticket_team/models/helpdesk_ticket.py
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@@ -1,46 +1,17 @@
from odoo import api, models
from odoo import api, fields, models, tools
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
@api.depends("team_id")
def _compute_user_id(self):
"""Recompute the assigned user whenever the team changes.
Delegates to :meth:`_define_user_id` so that, when a team is set or
changed, the assigned user is realigned with that team (replaced by
the team leader if the current user does not belong to the team).
"""
for ticket in self:
ticket.user_id = self._define_user_id(
ticket.team_id,
ticket.user_id,
)
@api.model_create_multi
def create(self, vals_list):
"""Auto-assign team, project and user for portal-created tickets.
When a ticket is created without an explicit team but with a partner,
the partner's linked user is looked up and, if that user has a default
helpdesk team configured, the ticket is routed accordingly:
* ``team_id`` is set to the user's default helpdesk team.
* ``project_id`` is set to the team's default project, if any.
* ``user_id`` is set to the team leader (via :meth:`_define_user_id`).
Tickets that already have a team, that have no partner, or whose
partner has no linked user / no default team are left untouched.
"""
for vals in vals_list:
if not vals.get("team_id") and vals.get("partner_id"):
# Find the user who creates the ticket
partner = self.env["res.partner"].browse(vals.get("partner_id"))
if not partner:
continue
# A partner may have no linked user (e.g. a plain contact)
user = partner.user_ids[:1]
user = self.env["res.users"].browse(partner.user_ids[0].id)
if not user:
continue
@@ -55,42 +26,4 @@ class HelpdeskTicket(models.Model):
if team.default_project_id:
vals["project_id"] = team.default_project_id.id
# Set the user_id to which the ticket is assigned
user_id = self._define_user_id(team, None)
if user_id:
vals["user_id"] = user_id.id
return super().create(vals_list)
def _define_user_id(self, team_id=None, ticket_user_id=None):
"""Determine which user should be assigned to a ticket for a team.
Decides whether the current ticket user must be kept or replaced by
the helpdesk team leader (``team_id.user_id``), according to the
following rules:
* No team -> keep ``ticket_user_id`` unchanged.
* No current user -> use the team leader.
* User not in team -> replace with the team leader.
* User is a team member-> keep ``ticket_user_id`` unchanged.
:param team_id: the ``helpdesk.ticket.team`` record (or falsy).
:param ticket_user_id: the currently assigned ``res.users`` (or falsy).
:return: the ``res.users`` record that should be assigned (possibly an
empty recordset when the team has no leader and the current user
is not a member of the team).
"""
if not team_id:
# If no team, return the current ticket_user_id
return ticket_user_id
if not ticket_user_id:
# If no current user, fall back to the team leader (may be empty).
return team_id.user_id
if ticket_user_id not in team_id.user_ids:
# If the current user is not a team member, replace it with the
# team leader (may be empty).
return team_id.user_id
# Otherwise the current user is a valid team member: keep it unchanged.
return ticket_user_id

7
helpdesk_user_default_ticket_team/models/res_users.py
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@@ -1,9 +1,6 @@
from odoo import fields, models
from odoo import _, api, fields, models
class Users(models.Model):
_inherit = "res.users"
default_helpdesk_ticket_team_id = fields.Many2one(
"helpdesk.ticket.team", string="Default Helpdesk Team"
)
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')

1
helpdesk_user_default_ticket_team/tests/__init__.py
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@@ -1 +0,0 @@
from . import test_helpdesk_ticket

399
helpdesk_user_default_ticket_team/tests/test_helpdesk_ticket.py
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@@ -1,399 +0,0 @@
# Copyright 2025 Stéphan Sainléger (Elabore)
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
from odoo.tests.common import TransactionCase
class TestHelpdeskUserDefaultTicketTeam(TransactionCase):
"""Tests for helpdesk_user_default_ticket_team module."""
@classmethod
def setUpClass(cls):
super().setUpClass()
cls.env = cls.env(context=dict(cls.env.context, tracking_disable=True))
# -----------------------------------------------------------------
# Create users
# -----------------------------------------------------------------
cls.team_leader = cls.env["res.users"].create(
{
"name": "Team Leader",
"login": "team_leader",
"email": "leader@test.com",
}
)
cls.team_member = cls.env["res.users"].create(
{
"name": "Team Member",
"login": "team_member",
"email": "member@test.com",
}
)
cls.portal_user = cls.env["res.users"].create(
{
"name": "Portal User",
"login": "portal_user",
"email": "portal@test.com",
}
)
cls.user_no_team = cls.env["res.users"].create(
{
"name": "No Team User",
"login": "no_team_user",
"email": "noteam@test.com",
}
)
# -----------------------------------------------------------------
# Create a project (needed by helpdesk_mgmt_project)
# -----------------------------------------------------------------
cls.project = cls.env["project.project"].create(
{"name": "Test Project"}
)
# -----------------------------------------------------------------
# Create helpdesk teams
# -----------------------------------------------------------------
cls.team_with_leader = cls.env["helpdesk.ticket.team"].create(
{
"name": "Team With Leader",
"user_id": cls.team_leader.id,
"user_ids": [
(6, 0, [cls.team_leader.id, cls.team_member.id])
],
}
)
cls.team_no_leader = cls.env["helpdesk.ticket.team"].create(
{
"name": "Team No Leader",
"user_ids": [(6, 0, [cls.team_member.id])],
}
)
cls.team_with_project = cls.env["helpdesk.ticket.team"].create(
{
"name": "Team With Project",
"user_id": cls.team_leader.id,
"user_ids": [(6, 0, [cls.team_leader.id])],
"default_project_id": cls.project.id,
}
)
cls.empty_team = cls.env["helpdesk.ticket.team"].create(
{"name": "Empty Team"}
)
# -----------------------------------------------------------------
# Assign default teams to users
# -----------------------------------------------------------------
cls.portal_user.write(
{"default_helpdesk_ticket_team_id": cls.team_with_leader.id}
)
# -----------------------------------------------------------------
# Create a partner linked to the portal user
# -----------------------------------------------------------------
cls.portal_partner = cls.env["res.partner"].create(
{
"name": "Portal Partner",
"email": "portal@test.com",
}
)
cls.portal_user.write({"partner_id": cls.portal_partner.id})
# Partner for user without default team
cls.no_team_partner = cls.env["res.partner"].create(
{
"name": "No Team Partner",
"email": "noteam@test.com",
}
)
cls.user_no_team.write({"partner_id": cls.no_team_partner.id})
# Partner without any linked user
cls.orphan_partner = cls.env["res.partner"].create(
{"name": "Orphan Partner", "email": "orphan@test.com"}
)
# Convenience models
cls.HelpdeskTicket = cls.env["helpdesk.ticket"]
cls.HelpdeskTeam = cls.env["helpdesk.ticket.team"]
# -----------------------------------------------------------------
# _define_user_id tests
# -----------------------------------------------------------------
def test_define_user_id_no_team(self):
"""Without a team, _define_user_id returns the current user_id unchanged."""
ticket = self.HelpdeskTicket.create(
{"name": "No team ticket", "description": "test"}
)
result = ticket._define_user_id(team_id=None, ticket_user_id=self.team_member)
self.assertEqual(result, self.team_member)
def test_define_user_id_no_ticket_user(self):
"""With a team but no current user, returns the team leader."""
ticket = self.HelpdeskTicket.create(
{"name": "Test ticket", "description": "test"}
)
result = ticket._define_user_id(
team_id=self.team_with_leader, ticket_user_id=None
)
self.assertEqual(result, self.team_leader)
def test_define_user_id_user_not_in_team(self):
"""When the current user is not in the team, returns the team leader."""
ticket = self.HelpdeskTicket.create(
{"name": "Test ticket", "description": "test"}
)
# team_with_leader has team_leader and team_member; user_no_team is not in it
result = ticket._define_user_id(
team_id=self.team_with_leader, ticket_user_id=self.user_no_team
)
self.assertEqual(result, self.team_leader)
def test_define_user_id_user_in_team(self):
"""When the current user is a team member, they are kept unchanged."""
ticket = self.HelpdeskTicket.create(
{"name": "Test ticket", "description": "test"}
)
result = ticket._define_user_id(
team_id=self.team_with_leader, ticket_user_id=self.team_member
)
self.assertEqual(result, self.team_member)
def test_define_user_id_team_no_leader(self):
"""When the team has no leader, the current user_id is returned unchanged."""
ticket = self.HelpdeskTicket.create(
{"name": "Test ticket", "description": "test"}
)
# team_no_leader has no user_id (team leader)
result = ticket._define_user_id(
team_id=self.team_no_leader, ticket_user_id=self.team_member
)
self.assertEqual(result, self.team_member)
# -----------------------------------------------------------------
# create() auto-assignment tests
# -----------------------------------------------------------------
def test_create_with_partner_default_team(self):
"""Creating a ticket with a partner whose user has a default team
automatically sets the team_id."""
ticket = self.HelpdeskTicket.create(
{
"name": "Auto team ticket",
"description": "test",
"partner_id": self.portal_partner.id,
}
)
self.assertEqual(
ticket.team_id,
self.team_with_leader,
"Team should be auto-assigned from the portal user's default team",
)
def test_create_with_partner_default_team_and_project(self):
"""When the default team has a default_project_id, the ticket gets it."""
# Give portal_user a default team that has a project
self.portal_user.write(
{"default_helpdesk_ticket_team_id": self.team_with_project.id}
)
ticket = self.HelpdeskTicket.create(
{
"name": "Auto team+project ticket",
"description": "test",
"partner_id": self.portal_partner.id,
}
)
self.assertEqual(ticket.team_id, self.team_with_project)
self.assertEqual(
ticket.project_id,
self.project,
"Project should be auto-assigned from the team's default project",
)
# Reset portal_user default team for other tests
self.portal_user.write(
{"default_helpdesk_ticket_team_id": self.team_with_leader.id}
)
def test_create_with_partner_no_default_team(self):
"""Creating a ticket with a partner whose user has no default team
does not set a team."""
ticket = self.HelpdeskTicket.create(
{
"name": "No default team ticket",
"description": "test",
"partner_id": self.no_team_partner.id,
}
)
self.assertFalse(
ticket.team_id,
"Team should not be set if the user has no default team",
)
def test_create_with_explicit_team(self):
"""When a team_id is explicitly provided, it is not overridden."""
ticket = self.HelpdeskTicket.create(
{
"name": "Explicit team ticket",
"description": "test",
"partner_id": self.portal_partner.id,
"team_id": self.team_no_leader.id,
}
)
self.assertEqual(
ticket.team_id,
self.team_no_leader,
"Explicitly provided team should not be overridden",
)
def test_create_without_partner(self):
"""Creating a ticket without a partner does not trigger auto-assignment."""
ticket = self.HelpdeskTicket.create(
{"name": "No partner ticket", "description": "test"}
)
self.assertFalse(
ticket.team_id,
"Team should not be auto-assigned when there is no partner",
)
def test_create_partner_without_user(self):
"""Creating a ticket with a partner that has no linked user
does not crash and does not set a team."""
ticket = self.HelpdeskTicket.create(
{
"name": "Orphan partner ticket",
"description": "test",
"partner_id": self.orphan_partner.id,
}
)
self.assertFalse(
ticket.team_id,
"Team should not be set when partner has no linked user",
)
def test_create_multi_vals_list(self):
"""create() with a vals_list processes each ticket independently."""
tickets = self.HelpdeskTicket.create(
[
{
"name": "Batch ticket 1",
"description": "test",
"partner_id": self.portal_partner.id,
},
{
"name": "Batch ticket 2",
"description": "test",
"partner_id": self.no_team_partner.id,
},
{
"name": "Batch ticket 3",
"description": "test",
},
]
)
self.assertEqual(len(tickets), 3)
# First ticket: portal user with default team
self.assertEqual(
tickets[0].team_id,
self.team_with_leader,
"First batch ticket should get the default team",
)
# Second ticket: user without default team
self.assertFalse(
tickets[1].team_id,
"Second batch ticket should have no team",
)
# Third ticket: no partner at all
self.assertFalse(
tickets[2].team_id,
"Third batch ticket should have no team",
)
# -----------------------------------------------------------------
# _compute_user_id tests (depends on team_id)
# -----------------------------------------------------------------
def test_compute_user_id_team_change_replaces(self):
"""When team_id changes to a team where the current user is not a member,
user_id is replaced by the new team's leader."""
ticket = self.HelpdeskTicket.create(
{
"name": "Team change ticket",
"description": "test",
"user_id": self.user_no_team.id,
}
)
# user_no_team is not in team_with_leader members
ticket.team_id = self.team_with_leader
ticket._compute_user_id()
self.assertEqual(
ticket.user_id,
self.team_leader,
"User should be replaced by the new team's leader",
)
def test_compute_user_id_team_change_kept(self):
"""When team_id changes to a team where the current user is a member,
user_id is kept unchanged."""
ticket = self.HelpdeskTicket.create(
{
"name": "Team kept ticket",
"description": "test",
"user_id": self.team_member.id,
}
)
# team_member is in team_with_leader members
ticket.team_id = self.team_with_leader
ticket._compute_user_id()
self.assertEqual(
ticket.user_id,
self.team_member,
"User should stay unchanged when they belong to the new team",
)
# -----------------------------------------------------------------
# Integration test
# -----------------------------------------------------------------
def test_full_creation_flow(self):
"""Full flow: portal user creates a ticket → default team + project + user
are all set correctly."""
self.portal_user.write(
{"default_helpdesk_ticket_team_id": self.team_with_project.id}
)
ticket = self.HelpdeskTicket.create(
{
"name": "Full flow ticket",
"description": "test",
"partner_id": self.portal_partner.id,
}
)
# Team auto-assigned from portal user's default
self.assertEqual(ticket.team_id, self.team_with_project)
# Project auto-assigned from team's default project
self.assertEqual(ticket.project_id, self.project)
# User auto-assigned to team leader (since no user was provided)
self.assertEqual(ticket.user_id, self.team_leader)
# Reset
self.portal_user.write(
{"default_helpdesk_ticket_team_id": self.team_with_leader.id}
)
# -----------------------------------------------------------------
# res.users field test
# -----------------------------------------------------------------
def test_user_default_team_field(self):
"""The default_helpdesk_ticket_team_id field exists on res.users."""
self.assertIn(
"default_helpdesk_ticket_team_id",
self.env["res.users"]._fields,
"Field default_helpdesk_ticket_team_id must exist on res.users",
)
self.assertEqual(
self.portal_user.default_helpdesk_ticket_team_id,
self.team_with_leader,
)
self.assertFalse(
self.user_no_team.default_helpdesk_ticket_team_id,
)

14
prettier.config.cjs
View File

@@ -1,14 +0,0 @@
/** @type {import('prettier').Config} */
const config = {
// https://github.com/prettier/prettier/issues/15388#issuecomment-1717746872
plugins: [require.resolve("@prettier/plugin-xml")],
bracketSpacing: false,
printWidth: 88,
proseWrap: "always",
semi: true,
trailingComma: "es5",
xmlWhitespaceSensitivity: "preserve",
};
module.exports = config;