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16.0-helpd
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14.0
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helpdesk_create_task_from_ticket/.gitignore
vendored
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helpdesk_create_task_from_ticket/.gitignore
vendored
@@ -1,2 +0,0 @@
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*.*~
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*pyc
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@@ -1,53 +0,0 @@
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================================
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helpdesk_create_task_from_ticket
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================================
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|
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This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
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It automatically fills up these tasks fields
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```
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Ticket (helpdesk.ticke) / Tâche (project.task)
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Intitulé (name) --> Titre (name)
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Utilisateur assigné (user_id) --> Assignés (user_ids)
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Projet (project_id) --> Projet (project_id)
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Contact (partner_id) --> Client (partner_id)
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Catégorie (category_id) --> service (service_id)
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Request Type (request_type_id) --> Type de demande (request_type_id)
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Priorité (priority) --> Priorité (priority)
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```
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# Installation
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Use Odoo normal module installation procedure to install
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`helpdesk_create_task_from_ticket`.
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# Known issues / Roadmap
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A current limitation is that one task can be linked to many tickets.
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Thus, the above task fields are filled up at the creation of the task from a ticket form
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but are not updated when the linked tickets are updated.
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# Bug Tracker
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|
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
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trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
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||||
detailed and welcomed feedback.
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|
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# Credits
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## Contributors
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- Quentin Mondot
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## Funders
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The development of this module has been financially supported by:
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- Elabore (https://elabore.coop)
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## Maintainer
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This module is maintained by Elabore.
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@@ -1 +0,0 @@
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from . import models
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@@ -1,26 +0,0 @@
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# Copyright 2024 Quentin Mondot
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
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{
|
||||
"name": "helpdesk_create_task_from_ticket",
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"version": "16.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Quentin Mondot",
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"license": "AGPL-3",
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"category": "Tools",
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"summary": "This module enriches task information when creating it from a ticket form.",
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"depends": [
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"base",
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"helpdesk_mgmt",
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"helpdesk_mgmt_project",
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"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
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"project_request_data", # to have the fields service_id and request_type_id in the project.task model
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"project_task_add_very_high" # to have priority values 2 and 3 on tasks
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],
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"data": [
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"views/helpdesk_create_task_from_ticket.xml",
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],
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"installable": True,
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"auto_install": False,
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"application": False,
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}
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@@ -1 +0,0 @@
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from . import project_task
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@@ -1,71 +0,0 @@
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from odoo import models, api
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class ProjectTask(models.Model):
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"""
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The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create" in the task field of the ticket form
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The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
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"""
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_inherit = "project.task"
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@api.model
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def create(self, vals_list):
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if all(key in self.env.context for key in (
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).create(vals_list)
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return super(ProjectTask, self).create(vals_list)
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def onchange(self, values, field_name, field_onchange):
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if all(key in self.env.context for key in (
|
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).onchange(values, field_name, field_onchange)
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return super(ProjectTask, self).onchange(values, field_name, field_onchange)
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def _match_task_service_and_request_type(
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self,
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ticket_category_id: int,
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ticket_request_type_id: int
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) -> tuple[int, int]:
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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limit=1
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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limit=1
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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@@ -1,23 +0,0 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<odoo>
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<record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
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<field name="name">helpdesk.ticket.form.task.from.ticket</field>
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<field name="model">helpdesk.ticket</field>
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<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
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<field name="priority" eval="99" />
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<field name="arch" type="xml">
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<xpath expr="//field[@name='task_id'][2]" position="attributes">
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<attribute name="context">
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{
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'default_project_id': project_id,
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'default_user_id': user_id,
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'default_partner_id': partner_id,
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'default_ticket_category_id': category_id,
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'default_ticket_request_type_id': request_type_id,
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'default_priority': priority
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}
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||||
</attribute>
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||||
</xpath>
|
||||
</field>
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</record>
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</odoo>
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@@ -3,7 +3,7 @@
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||||
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||||
{
|
||||
"name": "helpdesk_portal_ticket_enriched_description_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,2 +1,3 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import main
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||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_portal_ticket_priority_form",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,2 +1,3 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import main
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||||
|
||||
@@ -3,7 +3,7 @@
|
||||
|
||||
{
|
||||
"name": "helpdesk_request_type",
|
||||
"version": "16.0.1.0.0",
|
||||
"version": "14.0.1.0.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
|
||||
@@ -1,13 +1,18 @@
|
||||
import odoo.http as http
|
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from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||
|
||||
|
||||
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
def _get_ticket_request_types(self):
|
||||
types = []
|
||||
for type in http.request.env["helpdesk.request.type"].search([]):
|
||||
types.append({"id": type.id, "name": type.name})
|
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return types
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|
||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||
def create_new_ticket(self, **kw):
|
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res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
|
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request_types = http.request.env["helpdesk.request.type"].search([])
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res.qcontext["request_types"] = request_types
|
||||
res.qcontext["request_types"] = self._get_ticket_request_types()
|
||||
return res
|
||||
|
||||
def _prepare_submit_ticket_vals(self, **kw):
|
||||
|
||||
@@ -0,0 +1,88 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_request_type
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 14.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2024-10-03 21:46+0000\n"
|
||||
"PO-Revision-Date: 2024-10-03 21:46+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
|
||||
msgid "<strong>Request type:</strong>"
|
||||
msgstr "<strong>Type de requête :</strong>"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
|
||||
msgid "Created by"
|
||||
msgstr "Créé par"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
|
||||
msgid "Created on"
|
||||
msgstr "Créé le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
|
||||
msgid "Display Name"
|
||||
msgstr "Intitulé"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr "Ticket d'assistance"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
|
||||
msgid "ID"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
|
||||
msgid "Last Modified on"
|
||||
msgstr "Dernière modification le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
|
||||
msgid "Last Updated by"
|
||||
msgstr "Dernière mise à jour par"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
|
||||
msgid "Last Updated on"
|
||||
msgstr "Dernière mise à jour le"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
|
||||
msgid "Request Type"
|
||||
msgstr "Type de requête"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
|
||||
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
|
||||
msgid "Request Types"
|
||||
msgstr "Types de requête"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
|
||||
msgid "Sequence"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
|
||||
msgid "name"
|
||||
msgstr "nom"
|
||||
|
||||
88
helpdesk_request_type/i18n/helpdesk_request_type.pot
Normal file
88
helpdesk_request_type/i18n/helpdesk_request_type.pot
Normal file
@@ -0,0 +1,88 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_request_type
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 14.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2024-10-03 21:43+0000\n"
|
||||
"PO-Revision-Date: 2024-10-03 21:43+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
|
||||
msgid "<strong>Request type:</strong>"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
|
||||
msgid "Created by"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
|
||||
msgid "Created on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
|
||||
msgid "Display Name"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
|
||||
msgid "ID"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
|
||||
msgid "Last Modified on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
|
||||
msgid "Last Updated by"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
|
||||
msgid "Last Updated on"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
|
||||
msgid "Request Type"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
|
||||
#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
|
||||
#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
|
||||
msgid "Request Types"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
|
||||
msgid "Sequence"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_request_type
|
||||
#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
|
||||
msgid "name"
|
||||
msgstr ""
|
||||
@@ -27,8 +27,8 @@
|
||||
required="True"
|
||||
>
|
||||
<t t-foreach="request_types" t-as="type">
|
||||
<option t-attf-value="#{type.id}">
|
||||
<t t-esc="type.name" />
|
||||
<option t-attf-value="#{type['id']}">
|
||||
<t t-esc="type['name']" />
|
||||
</option>
|
||||
</t>
|
||||
</select>
|
||||
|
||||
2
helpdesk_user_default_ticket_team/.gitignore
vendored
2
helpdesk_user_default_ticket_team/.gitignore
vendored
@@ -1,2 +0,0 @@
|
||||
*.*~
|
||||
*pyc
|
||||
@@ -1,46 +0,0 @@
|
||||
=================================
|
||||
helpdesk_user_default_ticket_team
|
||||
=================================
|
||||
|
||||
Automate ticket team attribution when ticket created by portal user.
|
||||
- configure default team on portal user form view
|
||||
- assign automatically the new tickets to the team configured in the user's profile.
|
||||
|
||||
Installation
|
||||
============
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
``helpdesk_user_default_ticket_team``.
|
||||
|
||||
Known issues / Roadmap
|
||||
======================
|
||||
|
||||
None yet.
|
||||
|
||||
Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
Credits
|
||||
=======
|
||||
|
||||
Contributors
|
||||
------------
|
||||
|
||||
* Stéphan Sainléger
|
||||
|
||||
Funders
|
||||
-------
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
* Elabore (https://elabore.coop)
|
||||
|
||||
|
||||
Maintainer
|
||||
----------
|
||||
|
||||
This module is maintained by Elabore.
|
||||
@@ -1,3 +0,0 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
|
||||
from . import models
|
||||
@@ -1,36 +0,0 @@
|
||||
# Copyright 2022 Stéphan Sainléger (Elabore)
|
||||
# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
||||
|
||||
{
|
||||
"name": "helpdesk_user_default_ticket_team",
|
||||
"version": "16.0.1.1.0",
|
||||
"author": "Elabore",
|
||||
"website": "https://elabore.coop",
|
||||
"maintainer": "Stéphan Sainléger",
|
||||
"license": "AGPL-3",
|
||||
"category": "Tools",
|
||||
"summary": "Automate ticket team attribution when ticket created by portal user.",
|
||||
# any module necessary for this one to work correctly
|
||||
"depends": [
|
||||
"base",
|
||||
"helpdesk_mgmt",
|
||||
"helpdesk_mgmt_project",
|
||||
],
|
||||
"qweb": [],
|
||||
"external_dependencies": {
|
||||
"python": [],
|
||||
},
|
||||
# always loaded
|
||||
"data": [
|
||||
"views/res_users_views.xml",
|
||||
],
|
||||
# only loaded in demonstration mode
|
||||
"demo": [],
|
||||
"js": [],
|
||||
"css": [],
|
||||
"installable": True,
|
||||
# Install this module automatically if all dependency have been previously
|
||||
# and independently installed. Used for synergetic or glue modules.
|
||||
"auto_install": False,
|
||||
"application": False,
|
||||
}
|
||||
@@ -1 +0,0 @@
|
||||
This directory should contain the *.po for Odoo translation.
|
||||
@@ -1,31 +0,0 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_user_default_ticket_team
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-05-21 14:37+0000\n"
|
||||
"PO-Revision-Date: 2025-05-21 16:39+0200\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
|
||||
msgid "Default Helpdesk Team"
|
||||
msgstr "Équipe d'assistance par défaut"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr "Ticket d'assistance"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
|
||||
msgid "User"
|
||||
msgstr "Utilisateur"
|
||||
@@ -1,31 +0,0 @@
|
||||
# Translation of Odoo Server.
|
||||
# This file contains the translation of the following modules:
|
||||
# * helpdesk_user_default_ticket_team
|
||||
#
|
||||
msgid ""
|
||||
msgstr ""
|
||||
"Project-Id-Version: Odoo Server 16.0\n"
|
||||
"Report-Msgid-Bugs-To: \n"
|
||||
"POT-Creation-Date: 2025-05-21 14:36+0000\n"
|
||||
"PO-Revision-Date: 2025-05-21 14:36+0000\n"
|
||||
"Last-Translator: \n"
|
||||
"Language-Team: \n"
|
||||
"MIME-Version: 1.0\n"
|
||||
"Content-Type: text/plain; charset=UTF-8\n"
|
||||
"Content-Transfer-Encoding: \n"
|
||||
"Plural-Forms: \n"
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
|
||||
msgid "Default Helpdesk Team"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
|
||||
msgid "Helpdesk Ticket"
|
||||
msgstr ""
|
||||
|
||||
#. module: helpdesk_user_default_ticket_team
|
||||
#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
|
||||
msgid "User"
|
||||
msgstr ""
|
||||
@@ -1,2 +0,0 @@
|
||||
from . import res_users
|
||||
from . import helpdesk_ticket
|
||||
@@ -1,29 +0,0 @@
|
||||
from odoo import api, fields, models, tools
|
||||
|
||||
class HelpdeskTicket(models.Model):
|
||||
_inherit = "helpdesk.ticket"
|
||||
|
||||
@api.model_create_multi
|
||||
def create(self, vals_list):
|
||||
for vals in vals_list:
|
||||
if not vals.get("team_id") and vals.get("partner_id"):
|
||||
# Find the user who creates the ticket
|
||||
partner = self.env["res.partner"].browse(vals.get("partner_id"))
|
||||
if not partner:
|
||||
continue
|
||||
user = self.env["res.users"].browse(partner.user_ids[0].id)
|
||||
if not user:
|
||||
continue
|
||||
|
||||
# Get its default team_id
|
||||
team = user.default_helpdesk_ticket_team_id
|
||||
if not team:
|
||||
continue
|
||||
|
||||
vals["team_id"] = team.id
|
||||
|
||||
# Set the linked project
|
||||
if team.default_project_id:
|
||||
vals["project_id"] = team.default_project_id.id
|
||||
|
||||
return super().create(vals_list)
|
||||
@@ -1,6 +0,0 @@
|
||||
from odoo import _, api, fields, models
|
||||
|
||||
class Users(models.Model):
|
||||
_inherit = "res.users"
|
||||
|
||||
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
|
||||
@@ -1,15 +0,0 @@
|
||||
<?xml version="1.0" encoding="UTF-8"?>
|
||||
<odoo>
|
||||
<record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
|
||||
<field name="name">view.users.form.inherit.default.helpdesk.team</field>
|
||||
<field name="model">res.users</field>
|
||||
<field name="inherit_id" ref="base.view_users_form" />
|
||||
<field name="arch" type="xml">
|
||||
<xpath expr="//page[@name='preferences']" position="inside">
|
||||
<group name="helpdesk_user_default">
|
||||
<field name="default_helpdesk_ticket_team_id" />
|
||||
</group>
|
||||
</xpath>
|
||||
</field>
|
||||
</record>
|
||||
</odoo>
|
||||
Reference in New Issue
Block a user