================================ helpdesk_create_task_from_ticket

This module changes the behavior of the buttons "create" and "create and edit" of the field task in a ticket form.

It automatically fills up these tasks fields

Ticket (helpdesk.ticke)     /   Tâche (project.task)

Intitulé (name)                 --> Titre (name)
Utilisateur assigné (user_id)   --> Assignés (user_ids)
Projet (project_id)             --> Projet (project_id)
Contact (partner_id)            --> Client (partner_id)
Catégorie (category_id)         --> service (service_id)
Request Type (request_type_id)  --> Type de demande (request_type_id)
Priorité (priority)             --> Priorité (priority)

Installation

Use Odoo normal module installation procedure to install helpdesk_create_task_from_ticket.

Known issues / Roadmap

A current limitation is that one task can be linked to many tickets. Thus, the above task fields are filled up at the creation of the task from a ticket form but are not updated when the linked tickets are updated.

Bug Tracker

Bugs are tracked on our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Credits

Contributors

Quentin Mondot

Funders

The development of this module has been financially supported by:

Elabore (https://elabore.coop)

Maintainer

This module is maintained by Elabore.

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