========================
helpdesk_ticket_deadline
========================
Add a manually filled deadline date on helpdesk tickets.
This module extends the ``helpdesk_mgmt`` module by adding a "Deadline"
concept to tickets. It provides:
* A ``date_deadline`` Date field on helpdesk tickets, tracked in the chatter.
* Backend views integration:
* Form view: deadline displayed right after the priority field.
* Kanban view: deadline displayed on the card through the ``remaining_days``
widget, which turns it red once the deadline is past.
* List view: optional deadline column after the assigned user.
* Search view: filter by deadline, "Overdue" and "Due Today" filters, and a
"Deadline" grouping.
The field is intentionally **manual**: it is not computed from priorities,
teams or calendars.
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_ticket_deadline``.
This module depends on ``helpdesk_mgmt`` which must be available.
Known issues / Roadmap
======================
* No scheduled reminder is created when a deadline is reached; only the
chatter tracking and the kanban/list overdue indicator exist. A reminder
could be added in a later version.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
=======
Contributors
------------
* Quentin Mondot - `Email <mailto:quentin.mondot@elabore.coop>`_
Funders
-------
The development of this module has been financially supported by:
* Elabore (https://elabore.coop)
Maintainer
----------
This module is maintained by Elabore.
Quentin Mondot
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