Quentin Mondot
e074ea2d02
This module adds a simple, manually filled ``date_deadline`` Date field, tracked in the chatter, with an overdue flag, a red kanban decoration and search filters (overdue, due today, group by deadline).
64 lines
1.8 KiB
ReStructuredText
64 lines
1.8 KiB
ReStructuredText
========================
|
|
helpdesk_ticket_deadline
|
|
========================
|
|
|
|
Add a manually filled deadline date on helpdesk tickets.
|
|
|
|
This module extends the ``helpdesk_mgmt`` module by adding a "Deadline"
|
|
concept to tickets. It provides:
|
|
|
|
* A ``date_deadline`` Date field on helpdesk tickets, tracked in the chatter.
|
|
* Backend views integration:
|
|
|
|
* Form view: deadline displayed right after the priority field.
|
|
* Kanban view: deadline displayed on the card through the ``remaining_days``
|
|
widget, which turns it red once the deadline is past.
|
|
* List view: optional deadline column after the assigned user.
|
|
* Search view: filter by deadline, "Overdue" and "Due Today" filters, and a
|
|
"Deadline" grouping.
|
|
|
|
The field is intentionally **manual**: it is not computed from priorities,
|
|
teams or calendars.
|
|
|
|
Installation
|
|
============
|
|
|
|
Use Odoo normal module installation procedure to install
|
|
``helpdesk_ticket_deadline``.
|
|
|
|
This module depends on ``helpdesk_mgmt`` which must be available.
|
|
|
|
Known issues / Roadmap
|
|
======================
|
|
|
|
* No scheduled reminder is created when a deadline is reached; only the
|
|
chatter tracking and the kanban/list overdue indicator exist. A reminder
|
|
could be added in a later version.
|
|
|
|
Bug Tracker
|
|
===========
|
|
|
|
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
|
|
trouble, please check there if your issue has already been
|
|
reported. If you spotted it first, help us smashing it by providing a
|
|
detailed and welcomed feedback.
|
|
|
|
Credits
|
|
=======
|
|
|
|
Contributors
|
|
------------
|
|
|
|
* Quentin Mondot - `Email <mailto:quentin.mondot@elabore.coop>`_
|
|
|
|
Funders
|
|
-------
|
|
|
|
The development of this module has been financially supported by:
|
|
* Elabore (https://elabore.coop)
|
|
|
|
|
|
Maintainer
|
|
----------
|
|
|
|
This module is maintained by Elabore. |