104 lines
3.7 KiB
Python
104 lines
3.7 KiB
Python
from odoo import _, models, api
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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def button_convert_to_task(self):
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user_ids = [self.user_id.id]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.category_id.id,
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ticket_request_type_id=self.request_type_id.id
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)
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task = self.env["project.task"].create({
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"name": self.name,
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"description": self.description,
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"project_id": self.project_id.id,
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"user_ids": user_ids,
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"partner_id": self.partner_id.id,
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"service_id": task_service_id,
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"request_type_id": request_type_id,
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"priority": self.priority
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})
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# copy chatter
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for msg in reversed(self.message_ids):
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msg.copy({
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'model': 'project.task',
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'res_id': task.id
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})
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# copy attachments inserted in the messages
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for attach in msg.attachment_ids:
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attach.copy({
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'res_model': 'project.task',
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'res_id': task.id,
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'res_name': task.name
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})
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# copy attachments not added in a message
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for attachment in self.attachment_ids:
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attachment.copy({
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'res_model': 'project.task',
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'res_id': task.id,
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'res_name': task.name
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})
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# copy subscribers
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task.message_subscribe(partner_ids=self.message_partner_ids.ids)
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# warn (in the chatter) that the task is a copy
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base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
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ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
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task_message = _(
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"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
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ticket_url=ticket_url
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)
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task.message_post(body=task_message)
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# warn (in the chatter) that the ticket has been converted
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task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
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ticket_message = _(
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"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
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task_url=task_url
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)
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self.message_post(body=ticket_message)
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# archive the ticket
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self.write({
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"active": False,
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"task_id": task.id
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})
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# transfer timesheets from ticket to task
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self._onchange_task_id()
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return {
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"type": "ir.actions.act_window",
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"view_mode": "form",
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"target": "current",
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"res_model": "project.task",
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"res_id": task.id,
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}
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def _match_task_service_and_request_type(
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self,
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ticket_category_id: int,
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ticket_request_type_id: int
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) -> tuple[int, int]:
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"""
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This function permits to match the task service_id and request_type from the ticket category and request type
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"""
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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limit=1
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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limit=1
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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