helpdesk_create_task_from_ticket/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_create_task_from_ticket/README.md

@@ -0,0 +1,53 @@
+================================
+helpdesk_create_task_from_ticket
+================================
+
+This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
+
+It automatically fills up these tasks fields
+
+```
+Ticket (helpdesk.ticke)     /   Tâche (project.task)
+
+Intitulé (name)                 --> Titre (name)
+Utilisateur assigné (user_id)   --> Assignés (user_ids)
+Projet (project_id)             --> Projet (project_id)
+Contact (partner_id)            --> Client (partner_id)
+Catégorie (category_id)         --> service (service_id)
+Request Type (request_type_id)  --> Type de demande (request_type_id)
+Priorité (priority)             --> Priorité (priority)
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_create_task_from_ticket`.
+
+# Known issues / Roadmap
+
+A current limitation is that one task can be linked to many tickets.
+Thus, the above task fields are filled up at the creation of the task from a ticket form
+but are not updated when the linked tickets are updated.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_create_task_from_ticket/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_create_task_from_ticket/__manifest__.py

@@ -0,0 +1,26 @@
+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_create_task_from_ticket",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module enriches task information when creating it from a ticket form.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
+        "project_task_add_very_high"  # to have priority values 2 and 3 on tasks
+    ],
+    "data": [
+        "views/helpdesk_create_task_from_ticket.xml",
+    ],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_create_task_from_ticket/models/__init__.py

@@ -0,0 +1 @@
+from . import project_task

helpdesk_create_task_from_ticket/models/project_task.py

@@ -0,0 +1,71 @@
+from odoo import models, api
+
+
+class ProjectTask(models.Model):
+    """
+    The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create" in the task field of the ticket form
+    The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
+    """
+    _inherit = "project.task"
+
+    @api.model
+    def create(self, vals_list):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).create(vals_list)
+
+        return super(ProjectTask, self).create(vals_list)
+
+    def onchange(self, values, field_name, field_onchange):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).onchange(values, field_name, field_onchange)
+
+        return super(ProjectTask, self).onchange(values, field_name, field_onchange)
+
+    def _match_task_service_and_request_type(
+            self,
+            ticket_category_id: int,
+            ticket_request_type_id: int
+    ) -> tuple[int, int]:
+        helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
+            [("id", "=", ticket_category_id)],
+            limit=1
+        )
+        task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
+
+        helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
+            [("id", "=", ticket_request_type_id)],
+            limit=1
+        )
+        task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
+
+        return task_service.id, task_request_type.id

helpdesk_create_task_from_ticket/views/helpdesk_create_task_from_ticket.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.from.ticket</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id'][2]" position="attributes">
+                <attribute name="context">
+                    {
+                      'default_project_id': project_id,
+                      'default_user_id': user_id,
+                      'default_partner_id': partner_id,
+                      'default_ticket_category_id': category_id,
+                      'default_ticket_request_type_id': request_type_id,
+                      'default_priority': priority
+                    }
+                </attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_portal_ticket_list/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_portal_ticket_list/README.rst

@@ -0,0 +1,50 @@
+===========================
+helpdesk_portal_ticket_list
+===========================
+
+Customize ticket portal view list
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_portal_ticket_list``.
+
+
+Description
+============
+In ticket portal view list
+- expand "name" column
+- fix display bug on "Stage" column
+
+Known issues / Roadmap
+======================
+
+None yet.
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/project-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Laetitia Da Costa
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_portal_ticket_list/__init__.py

@@ -0,0 +1,2 @@
+# -*- coding: utf-8 -*-
+

helpdesk_portal_ticket_list/__manifest__.py

@@ -0,0 +1,36 @@
+# Copyright 2022 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_portal_ticket_list",
+    "version": "16.0.1.1.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Laetitia Da Costa",
+    "license": "AGPL-3",
+    "category": "Helpdesk",
+    "summary": "Customize ticket portal view list",
+    "description": "",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/portal_ticket_view.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_portal_ticket_list/views/portal_ticket_view.xml

@@ -0,0 +1,90 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list">
+        <xpath expr="." position="replace">
+            <t t-if="grouped_tickets">
+                <t t-call="portal.portal_table">
+                    <t t-foreach="grouped_tickets" t-as="tickets">
+                        <thead>
+                            <tr
+                                t-attf-class="{{'thead-light' if not groupby == 'none' else ''}}"
+                            >
+                                <th class="text-left">By</th>
+                                <th class="text-left">Number</th>
+                                <th t-if="groupby == 'none'">Title</th>
+                                <th t-if="groupby == 'category'">
+                                    <em
+                                        class="font-weight-normal text-muted"
+                                    >Tickets in category:</em>
+                                    <span
+                                        class="text-truncate"
+                                        t-field="tickets[0].sudo().category_id.name"
+                                    />
+                                </th>
+                                <th t-if="groupby == 'stage'">
+                                    <em
+                                        class="font-weight-normal text-muted"
+                                    >Tickets in stage:</em>
+                                    <span
+                                        class="text-truncate"
+                                        t-field="tickets[0].sudo().stage_id.name"
+                                    />
+                                </th>
+                                <th t-if="groupby != 'category'">Category</th>
+                                <th t-if="groupby != 'stage'">Stage</th>
+                                <th name="Create Date" style="display: none;" >Create Date</th>
+                                <th name="Last Stage Update" style="display: none;">Last Stage Update</th>
+                                <th name="Close Date" style="display: none;">Close Date</th>
+                            </tr>
+                        </thead>
+                        <tbody>
+                            <t t-foreach="tickets" t-as="ticket">
+                                <tr>
+                                    <td class="text-left">
+                                        <span t-esc="ticket.partner_id.name" />
+                                    </td>
+                                    <td class="text-left">
+                                        <span t-esc="ticket.number" />
+                                    </td>
+                                    <td style="max-width: 30rem;">
+                                        <a
+                                            t-attf-href="/my/ticket/#{ticket.id}?{{ keep_query() }}"
+                                        >
+                                            <span t-field="ticket.name" />
+                                        </a>
+                                    </td>
+                                    <td t-if="groupby != 'category'">
+                                        <span t-esc="ticket.category_id.name" />
+                                    </td>
+                                    <td t-if="groupby != 'stage'">
+                                        <span
+                                            class="badge badge-pill badge-info"
+                                            title="Current stage of the ticket"
+                                            t-esc="ticket.stage_id.name"
+                                            t-attf-class="badge #{'text-bg-primary' if ticket.stage_id.fold else
+                                            'text-bg-light'}"
+                                        />
+                                    </td>
+                                    <td style="display: none;">
+                                        <span t-field="ticket.create_date"/>
+                                    </td>
+                                    <td style="display: none;">
+                                        <span t-field="ticket.last_stage_update"/>
+                                    </td>
+                                    <td style="display: none;">
+                                        <span t-field="ticket.closed_date"/>
+                                    </td>
+                                </tr>
+                            </t>
+                        </tbody>
+                    </t>
+                </t>
+            </t>
+        </xpath>
+    </template>
+    <template id="portal_my_tickets_inherit" inherit_id="helpdesk_mgmt.portal_my_tickets">
+        <xpath expr="//form/button[@name='create_new_ticket']" position="attributes">
+            <attribute name="style">margin-right: 0px; margin-bottom: 5px; display: inline-block;</attribute>
+        </xpath>
+    </template>
+</odoo>

helpdesk_request_type/controllers/main.py

@@ -5,22 +5,10 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
 
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
-        categories = http.request.env["helpdesk.ticket.category"].search(
+        res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
-            [("active", "=", True)]
-        )
         request_types = http.request.env["helpdesk.request.type"].search([])
-        email = http.request.env.user.email
+        res.qcontext["request_types"] = request_types
-        name = http.request.env.user.name
+        return res
-        return http.request.render(
-            "helpdesk_mgmt.portal_create_ticket",
-            {
-                "categories": categories,
-                "teams": self._get_teams(),
-                "email": email,
-                "name": name,
-                "request_types": request_types
-            },
-        )
 
     def _prepare_submit_ticket_vals(self, **kw):
         res = super()._prepare_submit_ticket_vals(**kw)