[IMP] helpdesk_create_task_from_ticket: debug when used with timesheet module #4
2
helpdesk_create_task_from_ticket/.gitignore
vendored
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2
helpdesk_create_task_from_ticket/.gitignore
vendored
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@@ -0,0 +1,2 @@
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*.*~
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*pyc
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53
helpdesk_create_task_from_ticket/README.md
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53
helpdesk_create_task_from_ticket/README.md
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================================
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helpdesk_create_task_from_ticket
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================================
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This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
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It automatically fills up these tasks fields
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```
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Ticket (helpdesk.ticke) / Tâche (project.task)
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Intitulé (name) --> Titre (name)
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Utilisateur assigné (user_id) --> Assignés (user_ids)
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Projet (project_id) --> Projet (project_id)
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Contact (partner_id) --> Client (partner_id)
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Catégorie (category_id) --> service (service_id)
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Request Type (request_type_id) --> Type de demande (request_type_id)
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Priorité (priority) --> Priorité (priority)
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```
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# Installation
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Use Odoo normal module installation procedure to install
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`helpdesk_create_task_from_ticket`.
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# Known issues / Roadmap
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A current limitation is that one task can be linked to many tickets.
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Thus, the above task fields are filled up at the creation of the task from a ticket form
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but are not updated when the linked tickets are updated.
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# Bug Tracker
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
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# Credits
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## Contributors
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- Quentin Mondot
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## Funders
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The development of this module has been financially supported by:
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- Elabore (https://elabore.coop)
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## Maintainer
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This module is maintained by Elabore.
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1
helpdesk_create_task_from_ticket/__init__.py
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1
helpdesk_create_task_from_ticket/__init__.py
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from . import models
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26
helpdesk_create_task_from_ticket/__manifest__.py
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26
helpdesk_create_task_from_ticket/__manifest__.py
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# Copyright 2024 Quentin Mondot
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
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{
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"name": "helpdesk_create_task_from_ticket",
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"version": "16.0.1.0.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Quentin Mondot",
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"license": "AGPL-3",
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"category": "Tools",
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"summary": "This module enriches task information when creating it from a ticket form.",
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"depends": [
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"base",
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"helpdesk_mgmt",
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"helpdesk_mgmt_project",
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"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
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"project_request_data", # to have the fields service_id and request_type_id in the project.task model
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"project_task_add_very_high" # to have priority values 2 and 3 on tasks
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],
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"data": [
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"views/helpdesk_create_task_from_ticket.xml",
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],
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"installable": True,
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"auto_install": False,
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"application": False,
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}
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1
helpdesk_create_task_from_ticket/models/__init__.py
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1
helpdesk_create_task_from_ticket/models/__init__.py
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from . import project_task
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71
helpdesk_create_task_from_ticket/models/project_task.py
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71
helpdesk_create_task_from_ticket/models/project_task.py
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from odoo import models, api
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class ProjectTask(models.Model):
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"""
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The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create" in the task field of the ticket form
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The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
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This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
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"""
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_inherit = "project.task"
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@api.model
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def create(self, vals_list):
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if all(key in self.env.context for key in (
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).create(vals_list)
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return super(ProjectTask, self).create(vals_list)
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def onchange(self, values, field_name, field_onchange):
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if all(key in self.env.context for key in (
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"default_user_id",
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"default_ticket_category_id",
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"default_ticket_request_type_id"
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)):
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user_ids = [self.env.context["default_user_id"]]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.env.context["default_ticket_category_id"],
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ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
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)
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return super(ProjectTask, self.with_context(
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default_user_ids=user_ids,
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default_service_id=task_service_id,
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default_request_type_id=request_type_id
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)).onchange(values, field_name, field_onchange)
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return super(ProjectTask, self).onchange(values, field_name, field_onchange)
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def _match_task_service_and_request_type(
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self,
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ticket_category_id: int,
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ticket_request_type_id: int
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) -> tuple[int, int]:
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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limit=1
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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limit=1
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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@@ -0,0 +1,23 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<odoo>
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<record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
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<field name="name">helpdesk.ticket.form.task.from.ticket</field>
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<field name="model">helpdesk.ticket</field>
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<field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
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<field name="priority" eval="99" />
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<field name="arch" type="xml">
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<xpath expr="//field[@name='task_id'][2]" position="attributes">
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<attribute name="context">
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{
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'default_project_id': project_id,
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'default_user_id': user_id,
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'default_partner_id': partner_id,
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'default_ticket_category_id': category_id,
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'default_ticket_request_type_id': request_type_id,
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'default_priority': priority
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}
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</attribute>
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</xpath>
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</field>
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</record>
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</odoo>
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2
helpdesk_portal_ticket_list/.gitignore
vendored
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2
helpdesk_portal_ticket_list/.gitignore
vendored
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@@ -0,0 +1,2 @@
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*.*~
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||||
*pyc
|
50
helpdesk_portal_ticket_list/README.rst
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50
helpdesk_portal_ticket_list/README.rst
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===========================
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helpdesk_portal_ticket_list
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===========================
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Customize ticket portal view list
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Installation
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============
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Use Odoo normal module installation procedure to install
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``helpdesk_portal_ticket_list``.
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Description
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============
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In ticket portal view list
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- expand "name" column
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- fix display bug on "Stage" column
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Known issues / Roadmap
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======================
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None yet.
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Bug Tracker
|
||||
===========
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/project-tools/issues>`_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
Credits
|
||||
=======
|
||||
|
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Contributors
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------------
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* Laetitia Da Costa
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Funders
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-------
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The development of this module has been financially supported by:
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* Elabore (https://elabore.coop)
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Maintainer
|
||||
----------
|
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|
||||
This module is maintained by Elabore.
|
2
helpdesk_portal_ticket_list/__init__.py
Normal file
2
helpdesk_portal_ticket_list/__init__.py
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# -*- coding: utf-8 -*-
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|
36
helpdesk_portal_ticket_list/__manifest__.py
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36
helpdesk_portal_ticket_list/__manifest__.py
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@@ -0,0 +1,36 @@
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# Copyright 2022 Stéphan Sainléger (Elabore)
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# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
|
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{
|
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"name": "helpdesk_portal_ticket_list",
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"version": "16.0.1.1.0",
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"author": "Elabore",
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"website": "https://elabore.coop",
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"maintainer": "Laetitia Da Costa",
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"license": "AGPL-3",
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"category": "Helpdesk",
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"summary": "Customize ticket portal view list",
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"description": "",
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# any module necessary for this one to work correctly
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"depends": [
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"base",
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"helpdesk_mgmt",
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],
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"qweb": [],
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"external_dependencies": {
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"python": [],
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},
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# always loaded
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"data": [
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"views/portal_ticket_view.xml",
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],
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# only loaded in demonstration mode
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"demo": [],
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"js": [],
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"css": [],
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"installable": True,
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# Install this module automatically if all dependency have been previously
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# and independently installed. Used for synergetic or glue modules.
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"auto_install": False,
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"application": False,
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}
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90
helpdesk_portal_ticket_list/views/portal_ticket_view.xml
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90
helpdesk_portal_ticket_list/views/portal_ticket_view.xml
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<?xml version="1.0" encoding="utf-8"?>
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<odoo>
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<template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list">
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<xpath expr="." position="replace">
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<t t-if="grouped_tickets">
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<t t-call="portal.portal_table">
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<t t-foreach="grouped_tickets" t-as="tickets">
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<thead>
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<tr
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t-attf-class="{{'thead-light' if not groupby == 'none' else ''}}"
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>
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<th class="text-left">By</th>
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<th class="text-left">Number</th>
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<th t-if="groupby == 'none'">Title</th>
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<th t-if="groupby == 'category'">
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<em
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class="font-weight-normal text-muted"
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>Tickets in category:</em>
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<span
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class="text-truncate"
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t-field="tickets[0].sudo().category_id.name"
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/>
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</th>
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<th t-if="groupby == 'stage'">
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<em
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class="font-weight-normal text-muted"
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>Tickets in stage:</em>
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<span
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class="text-truncate"
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t-field="tickets[0].sudo().stage_id.name"
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/>
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</th>
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<th t-if="groupby != 'category'">Category</th>
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<th t-if="groupby != 'stage'">Stage</th>
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<th name="Create Date" style="display: none;" >Create Date</th>
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<th name="Last Stage Update" style="display: none;">Last Stage Update</th>
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<th name="Close Date" style="display: none;">Close Date</th>
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</tr>
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</thead>
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<tbody>
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<t t-foreach="tickets" t-as="ticket">
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<tr>
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<td class="text-left">
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<span t-esc="ticket.partner_id.name" />
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</td>
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<td class="text-left">
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<span t-esc="ticket.number" />
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</td>
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<td style="max-width: 30rem;">
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<a
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t-attf-href="/my/ticket/#{ticket.id}?{{ keep_query() }}"
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>
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<span t-field="ticket.name" />
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</a>
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</td>
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<td t-if="groupby != 'category'">
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<span t-esc="ticket.category_id.name" />
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</td>
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<td t-if="groupby != 'stage'">
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<span
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class="badge badge-pill badge-info"
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title="Current stage of the ticket"
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t-esc="ticket.stage_id.name"
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t-attf-class="badge #{'text-bg-primary' if ticket.stage_id.fold else
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'text-bg-light'}"
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/>
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</td>
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<td style="display: none;">
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<span t-field="ticket.create_date"/>
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</td>
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<td style="display: none;">
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<span t-field="ticket.last_stage_update"/>
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</td>
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<td style="display: none;">
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<span t-field="ticket.closed_date"/>
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</td>
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</tr>
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</t>
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</tbody>
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</t>
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</t>
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</t>
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</xpath>
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</template>
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<template id="portal_my_tickets_inherit" inherit_id="helpdesk_mgmt.portal_my_tickets">
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<xpath expr="//form/button[@name='create_new_ticket']" position="attributes">
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<attribute name="style">margin-right: 0px; margin-bottom: 5px; display: inline-block;</attribute>
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</xpath>
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</template>
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</odoo>
|
@@ -5,22 +5,10 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||
|
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@http.route("/new/ticket", type="http", auth="user", website=True)
|
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def create_new_ticket(self, **kw):
|
||||
categories = http.request.env["helpdesk.ticket.category"].search(
|
||||
[("active", "=", True)]
|
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)
|
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res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
|
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request_types = http.request.env["helpdesk.request.type"].search([])
|
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email = http.request.env.user.email
|
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name = http.request.env.user.name
|
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return http.request.render(
|
||||
"helpdesk_mgmt.portal_create_ticket",
|
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{
|
||||
"categories": categories,
|
||||
"teams": self._get_teams(),
|
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"email": email,
|
||||
"name": name,
|
||||
"request_types": request_types
|
||||
},
|
||||
)
|
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res.qcontext["request_types"] = request_types
|
||||
return res
|
||||
|
||||
def _prepare_submit_ticket_vals(self, **kw):
|
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res = super()._prepare_submit_ticket_vals(**kw)
|
||||
|
Reference in New Issue
Block a user