helpdesk_create_task_from_ticket/.gitignore

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+*.*~
+*pyc

helpdesk_create_task_from_ticket/README.md

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+================================
+helpdesk_create_task_from_ticket
+================================
+
+This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
+
+It automatically fills up these tasks fields
+
+```
+Ticket (helpdesk.ticke)     /   Tâche (project.task)
+
+Intitulé (name)                 --> Titre (name)
+Utilisateur assigné (user_id)   --> Assignés (user_ids)
+Projet (project_id)             --> Projet (project_id)
+Contact (partner_id)            --> Client (partner_id)
+Catégorie (category_id)         --> service (service_id)
+Request Type (request_type_id)  --> Type de demande (request_type_id)
+Priorité (priority)             --> Priorité (priority)
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_create_task_from_ticket`.
+
+# Known issues / Roadmap
+
+A current limitation is that one task can be linked to many tickets.
+Thus, the above task fields are filled up at the creation of the task from a ticket form
+but are not updated when the linked tickets are updated.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_create_task_from_ticket/__init__.py

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+from . import models

helpdesk_create_task_from_ticket/__manifest__.py

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+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_create_task_from_ticket",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module enriches task information when creating it from a ticket form.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
+        "project_task_add_very_high"  # to have priority values 2 and 3 on tasks
+    ],
+    "data": [
+        "views/helpdesk_create_task_from_ticket.xml",
+    ],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_create_task_from_ticket/models/__init__.py

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+from . import project_task

helpdesk_create_task_from_ticket/models/project_task.py

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+from odoo import models, api
+
+
+class ProjectTask(models.Model):
+    """
+    The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create" in the task field of the ticket form
+    The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
+    """
+    _inherit = "project.task"
+
+    @api.model
+    def create(self, vals_list):
+        user_ids = [self.env.context["default_user_ids"]]
+        result = super(ProjectTask, self.with_context(
+            default_user_ids=user_ids
+        )).create(vals_list)
+
+        return result
+
+    def onchange(self, values, field_name, field_onchange):
+        user_ids = [self.env.context["default_user_ids"]]
+        result = super(ProjectTask, self.with_context(
+            default_user_ids=user_ids
+        )).onchange(values, field_name, field_onchange)
+
+        return result

helpdesk_create_task_from_ticket/views/helpdesk_create_task_from_ticket.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.from.ticket</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id'][2]" position="attributes">
+                <attribute name="context">
+                    {
+                      'default_project_id': project_id,
+                      'default_user_ids': user_id,
+                      'default_partner_id': partner_id,
+                      'default_service_id': category_id,
+                      'default_request_type_id': request_type_id,
+                      'default_priority': priority
+                    }
+                </attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>