[ADD] Helpdesk create task from ticket #2

2025-01-31T16:37:59Z

mondot commented

2025-01-31 16:37:59 +00:00

(Migrated from github.com)

Created a new module helpdesk_create_task_from_ticket which changes the behavior of the buttons "create" and "create and edit" of the field task in a ticket form.
It automatically fills up these tasks fields

Ticket (helpdesk.ticke)     /   Tâche (project.task)

Intitulé (name)                 --> Titre (name)
Utilisateur assigné (user_id)   --> Assignés (user_ids)
Projet (project_id)             --> Projet (project_id)
Contact (partner_id)            --> Client (partner_id)
Catégorie (category_id)         --> service (service_id)
Request Type (request_type_id)  --> Type de demande (request_type_id)
Priorité (priority)             --> Priorité (priority)

Created a new module `helpdesk_create_task_from_ticket` which changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form. It automatically fills up these tasks fields ``` Ticket (helpdesk.ticke) / Tâche (project.task) Intitulé (name) --> Titre (name) Utilisateur assigné (user_id) --> Assignés (user_ids) Projet (project_id) --> Projet (project_id) Contact (partner_id) --> Client (partner_id) Catégorie (category_id) --> service (service_id) Request Type (request_type_id) --> Type de demande (request_type_id) Priorité (priority) --> Priorité (priority) ```

stephansainleger (Migrated from github.com) requested changes 2025-02-07 09:39:01 +00:00

stephansainleger (Migrated from github.com) left a comment

Several comments to work on :-)

helpdesk_create_task_from_ticket/models/project_task.py

						
				@@ -0,0 +1,28 @@

				from odoo import models, api

stephansainleger (Migrated from github.com) commented

2025-02-07 09:37:38 +00:00

Suggestion: add a dependency on addons https://github.com/OCA/project/tree/16.0/project_task_add_very_high
which adds values 2 and 3 to the task priority field. That may help you to avoid this "twist".

Suggestion: add a dependency on addons https://github.com/OCA/project/tree/16.0/project_task_add_very_high which adds values 2 and 3 to the task priority field. That may help you to avoid this "twist".

helpdesk_create_task_from_ticket/views/__init__.py

stephansainleger (Migrated from github.com) commented

2025-02-07 09:31:24 +00:00

Can you remove this file?

helpdesk_request_type/controllers/main.py

stephansainleger (Migrated from github.com) commented

2025-02-07 09:38:39 +00:00

to be deleted as from another PR ?

mondot (Migrated from github.com) reviewed 2025-02-10 13:10:28 +00:00

helpdesk_create_task_from_ticket/models/project_task.py

						
				@@ -0,0 +1,28 @@

				from odoo import models, api

mondot (Migrated from github.com) commented

2025-02-10 13:10:28 +00:00

good idea 😃

stephansainleger (Migrated from github.com) approved these changes 2025-02-10 20:32:33 +00:00

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Reference: Elabore/helpdesk-tools#2