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16.0-defau
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16.0-porta
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cbcb3ccb12 |
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from . import models
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@@ -1 +0,0 @@
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from . import myaccount
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@@ -1,149 +0,0 @@
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from collections import OrderedDict
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from operator import itemgetter
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from odoo import _, http
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from odoo.http import request
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from odoo.osv.expression import AND
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from odoo.tools import groupby as groupbyelem
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from odoo.addons.portal.controllers.portal import CustomerPortal
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from odoo.addons.portal.controllers.portal import pager as portal_pager
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class CustomerPortalHelpdesk(CustomerPortal):
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_inherit = "helpdesk_mgmt.myaccount"
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@http.route(
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["/my/tickets", "/my/tickets/page/<int:page>"],
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type="http",
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auth="user",
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website=True,
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)
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def portal_my_tickets(
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self,
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page=1,
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date_begin=None,
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date_end=None,
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sortby=None,
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filterby=None,
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search=None,
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search_in=None,
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groupby=None,
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**kw,
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):
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HelpdeskTicket = request.env["helpdesk.ticket"]
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# Avoid error if the user does not have access.
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if not HelpdeskTicket.check_access_rights("read", raise_exception=False):
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return request.redirect("/my")
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values = self._prepare_portal_layout_values()
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searchbar_sortings = self._ticket_get_searchbar_sortings()
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searchbar_sortings = dict(
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sorted(
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self._ticket_get_searchbar_sortings().items(),
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key=lambda item: item[1]["sequence"],
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)
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)
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searchbar_filters = {
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"all": {"label": _("All"), "domain": []},
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"closed": {"label": _("Ouvert"), "domain": [("closed", "=", False)]},
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}
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for stage in request.env["helpdesk.ticket.stage"].search([]):
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searchbar_filters[str(stage.id)] = {
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"label": stage.name,
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"domain": [("stage_id", "=", stage.id)],
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}
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searchbar_inputs = self._ticket_get_searchbar_inputs()
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searchbar_groupby = self._ticket_get_searchbar_groupby()
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if not sortby:
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sortby = "date"
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order = searchbar_sortings[sortby]["order"]
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if not filterby:
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filterby = "closed"
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domain = searchbar_filters.get(filterby, searchbar_filters.get("all"))["domain"]
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if not groupby:
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groupby = "stage"
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if date_begin and date_end:
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domain += [
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("create_date", ">", date_begin),
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("create_date", "<=", date_end),
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]
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if not search_in:
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search_in = "all"
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if search:
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domain += self._ticket_get_search_domain(search_in, search)
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domain = AND(
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[
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domain,
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request.env["ir.rule"]._compute_domain(HelpdeskTicket._name, "read"),
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]
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)
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# count for pager
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ticket_count = HelpdeskTicket.search_count(domain)
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# pager
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pager = portal_pager(
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url="/my/tickets",
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url_args={
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"date_begin": date_begin,
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"date_end": date_end,
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"sortby": sortby,
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"filterby": filterby,
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"groupby": groupby,
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"search": search,
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"search_in": search_in,
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},
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total=ticket_count,
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page=page,
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step=self._items_per_page,
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)
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order = self._ticket_get_order(order, groupby)
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tickets = HelpdeskTicket.search(
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domain,
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order=order,
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limit=self._items_per_page,
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offset=pager["offset"],
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)
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request.session["my_tickets_history"] = tickets.ids[:100]
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groupby_mapping = self._ticket_get_groupby_mapping()
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group = groupby_mapping.get(groupby)
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if group:
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grouped_tickets = [
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request.env["helpdesk.ticket"].concat(*g) for k, g in groupbyelem(tickets, itemgetter(group))
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]
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elif tickets:
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grouped_tickets = [tickets]
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else:
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grouped_tickets = []
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values.update(
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{
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"date": date_begin,
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"date_end": date_end,
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"grouped_tickets": grouped_tickets,
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"page_name": "ticket",
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"default_url": "/my/tickets",
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"pager": pager,
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"searchbar_sortings": searchbar_sortings,
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"searchbar_groupby": searchbar_groupby,
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"searchbar_inputs": searchbar_inputs,
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"search_in": search_in,
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"search": search,
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"sortby": sortby,
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"groupby": groupby,
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"searchbar_filters": OrderedDict(sorted(searchbar_filters.items())),
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"filterby": filterby,
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}
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)
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return request.render("helpdesk_mgmt.portal_my_tickets", values)
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@@ -5,6 +5,18 @@
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<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= ticket_priority else '-o'}" t-attf-title="Priorité: {{'Très haute' if ticket.priority == '3' else 'Haute' if ticket.priority == '2' else 'Moyenne' if ticket.priority == '1' else 'Basse'}}" />
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</template>
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<template id="ticket_priority_3_stars_template" name="Priority 3 Stars Widget Template">
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'1'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'2'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'3'"/>
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</t>
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</template>
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<!-- Ticket portal list -->
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<template id="portal_ticket_list_inherit" inherit_id="helpdesk_mgmt.portal_ticket_list" priority="1">
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<!-- Add priority field -->
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@@ -13,17 +25,19 @@
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</xpath>
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<xpath expr="//tbody/t/tr/td[2]" position="after">
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<td>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'1'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'2'"/>
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</t>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_widget_template">
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<t t-set="ticket_priority" t-value="'3'"/>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
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</t>
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</td>
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</xpath>
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</template>
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<template id="portal_ticket_form_inherit" inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
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<xpath expr="//div[@class='col-9']" position="before">
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<div>
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<t t-call="helpdesk_portal_ticket_custom.ticket_priority_3_stars_template">
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</t>
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</div>
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</xpath>
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</template>
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</odoo>
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