[ADD] helpdesk_user_default_ticket_team: create add-on

helpdesk_user_default_ticket_team/models/__init__.py

@@ -0,0 +1,2 @@
+from . import res_users
+from . import helpdesk_ticket

helpdesk_user_default_ticket_team/models/helpdesk_ticket.py

@@ -0,0 +1,19 @@
+from odoo import  api, fields, models, tools
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        for vals in vals_list:
+            if not vals.get("team_id") and vals.get("partner_id"):
+                partner = self.env["res.partner"].browse(vals.get("partner_id"))
+                if not partner:
+                    continue
+                user = self.env["res.users"].browse(partner.user_ids[0].id)
+                if not user:
+                    continue
+                if user.default_helpdesk_ticket_team_id:
+                    vals["team_id"] = user.default_helpdesk_ticket_team_id.id
+
+        return super().create(vals_list)

helpdesk_user_default_ticket_team/models/res_users.py

@@ -0,0 +1,6 @@
+from odoo import _, api, fields, models
+
+class Users(models.Model):
+    _inherit = "res.users"
+
+    default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')