[IMP] helpdesk_create_task_from_ticket: retrieve task service and request type based on ticket category and request type names

helpdesk_create_task_from_ticket/models/project_task.py

@@ -12,17 +12,50 @@ class ProjectTask(models.Model):
 
     @api.model
     def create(self, vals_list):
-        user_ids = [self.env.context["default_user_ids"]]
+        user_ids = [self.env.context["default_user_id"]]
+        task_service_id, request_type_id = self._match_task_service_and_request_type(
+            ticket_category_id=self.env.context["default_ticket_category_id"],
+            ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+        )
+
         result = super(ProjectTask, self.with_context(
-            default_user_ids=user_ids
+            default_user_ids=user_ids,
+            default_service_id=task_service_id,
+            default_request_type_id=request_type_id
         )).create(vals_list)
 
         return result
 
     def onchange(self, values, field_name, field_onchange):
-        user_ids = [self.env.context["default_user_ids"]]
+        user_ids = [self.env.context["default_user_id"]]
+        task_service_id, request_type_id = self._match_task_service_and_request_type(
+            ticket_category_id=self.env.context["default_ticket_category_id"],
+            ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+        )
+
         result = super(ProjectTask, self.with_context(
-            default_user_ids=user_ids
+            default_user_ids=user_ids,
+            default_service_id=task_service_id,
+            default_request_type_id=request_type_id
         )).onchange(values, field_name, field_onchange)
 
         return result
+
+    def _match_task_service_and_request_type(
+            self,
+            ticket_category_id: int,
+            ticket_request_type_id: int
+    ) -> tuple[int, int]:
+        helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
+            [("id", "=", ticket_category_id)],
+            limit=1
+        )
+        task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
+
+        helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
+            [("id", "=", ticket_request_type_id)],
+            limit=1
+        )
+        task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
+
+        return task_service.id, task_request_type.id

helpdesk_create_task_from_ticket/views/helpdesk_create_task_from_ticket.xml

@@ -10,10 +10,10 @@
                 <attribute name="context">
                     {
                       'default_project_id': project_id,
-                      'default_user_ids': user_id,
+                      'default_user_id': user_id,
                       'default_partner_id': partner_id,
-                      'default_service_id': category_id,
+                      'default_ticket_category_id': category_id,
-                      'default_request_type_id': request_type_id,
+                      'default_ticket_request_type_id': request_type_id,
                       'default_priority': priority
                     }
                 </attribute>