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helpdesk_user_default_ticket_team
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Automate ticket team attribution when ticket created by portal user.
This module extends the ``helpdesk_mgmt`` module by allowing to configure a
default helpdesk team per user. It provides:
* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
the Preferences tab.
* Automatic team assignment when a ticket is created:
* If the ticket has no team assigned and has a linked partner.
* The module looks up the portal user associated with the partner.
* If the user has a default helpdesk team configured, it is automatically
assigned to the ticket.
* If the assigned team has a default project, the ticket is also linked to
that project.
This is particularly useful for multi-company or multi-team environments where
portal users should always have their tickets routed to a specific team.
Installation
============
Use Odoo normal module installation procedure to install
``helpdesk_user_default_ticket_team``.
This module depends on:
* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
Known issues / Roadmap
======================
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
=======
Contributors
------------
* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
Funders
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The development of this module has been financially supported by:
* Elabore (https://elabore.coop)
Maintainer
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This module is maintained by Elabore.
