a2b2256a17
In helpdesk_mgmt v16, ``_compute_user_id`` automatically filled ``user_id`` with ``team_id.alias_user_id`` when the team was set and no user was assigned. This behaviour was removed in v18: the compute now only clears ``user_id`` when the assigned user is not a member of the selected team, without assigning anyone in its place. This commit restores equivalent behaviour using ``team_id.user_id`` (the Team Leader field) instead of ``alias_user_id``: - When ``team_id`` changes and the current ``user_id`` is not a member of the new team, the Team Leader is assigned automatically. - If the team has no leader configured, ``user_id`` is left unchanged to avoid creating unassigned tickets. - ``super()`` is not called: this is a full replacement of the v18 OCA behaviour, not an extension of it. Also updates README.rst to document the new auto-assignment behaviour.
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=================================
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helpdesk_user_default_ticket_team
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=================================
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Automate ticket team attribution when ticket created by portal user.
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This module extends the ``helpdesk_mgmt`` module by allowing to configure a
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default helpdesk team per user. It provides:
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* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
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the Preferences tab.
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* Automatic team assignment when a ticket is created:
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* If the ticket has no team assigned and has a linked partner.
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* The module looks up the portal user associated with the partner.
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* If the user has a default helpdesk team configured, it is automatically
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assigned to the ticket.
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* If the assigned team has a default project, the ticket is also linked to
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that project.
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* Automatic user assignment when a team is selected:
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* When a team is set or changed on a ticket, if the current assigned user
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is not a member of that team, the team leader (``team_id.user_id``) is
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automatically assigned instead.
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* If the team has no leader configured, the assigned user is left unchanged
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(to avoid creating unassigned tickets).
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This is particularly useful for multi-company or multi-team environments where
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portal users should always have their tickets routed to a specific team.
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Installation
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============
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Use Odoo normal module installation procedure to install
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``helpdesk_user_default_ticket_team``.
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This module depends on:
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* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
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* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
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Known issues / Roadmap
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======================
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None yet.
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Bug Tracker
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===========
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Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
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trouble, please check there if your issue has already been
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reported. If you spotted it first, help us smashing it by providing a
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detailed and welcomed feedback.
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Credits
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=======
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Contributors
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------------
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* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
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Funders
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-------
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The development of this module has been financially supported by:
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* Elabore (https://elabore.coop)
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Maintainer
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----------
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This module is maintained by Elabore.
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