a2b2256a17
In helpdesk_mgmt v16, ``_compute_user_id`` automatically filled ``user_id`` with ``team_id.alias_user_id`` when the team was set and no user was assigned. This behaviour was removed in v18: the compute now only clears ``user_id`` when the assigned user is not a member of the selected team, without assigning anyone in its place. This commit restores equivalent behaviour using ``team_id.user_id`` (the Team Leader field) instead of ``alias_user_id``: - When ``team_id`` changes and the current ``user_id`` is not a member of the new team, the Team Leader is assigned automatically. - If the team has no leader configured, ``user_id`` is left unchanged to avoid creating unassigned tickets. - ``super()`` is not called: this is a full replacement of the v18 OCA behaviour, not an extension of it. Also updates README.rst to document the new auto-assignment behaviour.
39 lines
1.3 KiB
Python
39 lines
1.3 KiB
Python
from odoo import api, models
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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@api.depends("team_id")
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def _compute_user_id(self):
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for ticket in self:
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if ticket.team_id:
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if ticket.user_id not in ticket.team_id.user_ids:
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if ticket.team_id.user_id:
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ticket.user_id = ticket.team_id.user_id
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@api.model_create_multi
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def create(self, vals_list):
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for vals in vals_list:
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if not vals.get("team_id") and vals.get("partner_id"):
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# Find the user who creates the ticket
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partner = self.env["res.partner"].browse(vals.get("partner_id"))
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if not partner:
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continue
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user = self.env["res.users"].browse(partner.user_ids[0].id)
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if not user:
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continue
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# Get its default team_id
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team = user.default_helpdesk_ticket_team_id
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if not team:
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continue
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vals["team_id"] = team.id
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# Set the linked project
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if team.default_project_id:
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vals["project_id"] = team.default_project_id.id
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return super().create(vals_list)
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