Elabore/helpdesk-tools
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helpdesk-tools/helpdesk_portal_ticket_priority_form
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README.md

==================================== helpdesk_portal_ticket_priority_form

Add priority field and display in the helpdesk portal.

This module extends the helpdesk portal to:

  • Add a priority selector in the ticket creation form
  • Display a 3-star priority widget in the ticket list
  • Display the priority widget in the ticket detail page sidebar (after the ticket number)

Installation

Use Odoo normal module installation procedure to install helpdesk_portal_ticket_priority_form.

Configuration

No configuration is required. The priority field and widgets are automatically available once the module is installed.

Usage

  • Ticket creation: When creating a new ticket from the portal, users can select a priority level from a dropdown.
  • Ticket list: The priority is displayed as a 3-star widget in the tickets list view.
  • Ticket detail: The priority widget is shown in the sidebar, just below the ticket number.

Known issues / Roadmap

None yet.

Bug Tracker

Bugs are tracked on our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Credits

Contributors

  • Stéphan Sainléger

Funders

The development of this module has been financially supported by:

Maintainer

This module is maintained by Elabore.