================================================ helpdesk_portal_ticket_enriched_description_form
Add fields in ticket creation portal form to enrich description content.
This module extends the helpdesk_mgmt portal ticket creation form by
replacing the single description field with three structured fields:
- Description: Main description of the issue or request, with a placeholder guiding the user to be precise and describe how to reproduce any bug/error.
- Access: Optional field for providing a link toward the error or additional information.
- Bug report: Optional field to paste the complete error message (e.g., Odoo error code).
When the ticket is submitted, these three fields are automatically concatenated into a single formatted HTML description with labeled sections (DESCRIPTION, ACCESS, BUG REPORT).
Installation
Use Odoo normal module installation procedure to install
helpdesk_portal_ticket_enriched_description_form.
This module depends on helpdesk_mgmt which must be available.
Known issues / Roadmap
None yet.
Bug Tracker
Bugs are tracked on our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Credits
Contributors
- Stéphan Sainléger
Funders
The development of this module has been financially supported by:
- Elabore (https://elabore.coop)
Maintainer
This module is maintained by Elabore.