1bfe51109e
Extract the team-leader assignment logic into a dedicated ``_define_user_id`` helper, shared between ``_compute_user_id`` and ``create``: - ``_compute_user_id`` now delegates to ``_define_user_id`` instead of inlining the membership/leader checks. - ``create`` also assigns ``user_id`` from the default team via the same helper, so a portal-created ticket gets the team leader assigned. This centralises the decision (keep current user / fall back to team leader) in a single, reusable place.
55 lines
1.7 KiB
Python
55 lines
1.7 KiB
Python
from odoo import api, models
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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@api.depends("team_id")
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def _compute_user_id(self):
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for ticket in self:
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ticket.user_id = self._define_user_id(
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ticket.team_id,
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ticket.user_id,
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)
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@api.model_create_multi
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def create(self, vals_list):
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for vals in vals_list:
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if not vals.get("team_id") and vals.get("partner_id"):
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# Find the user who creates the ticket
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partner = self.env["res.partner"].browse(vals.get("partner_id"))
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if not partner:
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continue
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user = self.env["res.users"].browse(partner.user_ids[0].id)
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if not user:
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continue
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# Get its default team_id
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team = user.default_helpdesk_ticket_team_id
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if not team:
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continue
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vals["team_id"] = team.id
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# Set the linked project
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if team.default_project_id:
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vals["project_id"] = team.default_project_id.id
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# Set the user_id to which the ticket is assigned
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user_id = self._define_user_id(team, None)
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if user_id:
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vals["user_id"] = user_id.id
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return super().create(vals_list)
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def _define_user_id(self, team_id=None, ticket_user_id=None):
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if not team_id:
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return ticket_user_id
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if not ticket_user_id:
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return team_id.user_id
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if ticket_user_id not in team_id.user_ids:
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return team_id.user_id
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return ticket_user_id
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