Elabore/helpdesk-tools
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[ADD] helpdesk_user_default_ticket_team: create add-on #7

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stephansainleger merged 2 commits from 16.0-helpdesk-default-team into 16.0 2025-06-03 07:24:56 +00:00
Conversation 1 Commits 2 Files Changed 11 +14 -3
2 changed files with 14 additions and 3 deletions
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Showing only changes of commit 1273441f27 - Show all commits

3
helpdesk_user_default_ticket_team/__manifest__.py
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@@ -3,7 +3,7 @@
{
"name": "helpdesk_user_default_ticket_team",
"version": "16.0.1.0.0",
"version": "16.0.1.1.0",
"author": "Elabore",
"website": "https://elabore.coop",
"maintainer": "Stéphan Sainléger",
@@ -14,6 +14,7 @@
"depends": [
"base",
"helpdesk_mgmt",
"helpdesk_mgmt_project",
],
"qweb": [],
"external_dependencies": {

14
helpdesk_user_default_ticket_team/models/helpdesk_ticket.py
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@@ -7,13 +7,23 @@ class HelpdeskTicket(models.Model):
def create(self, vals_list):
for vals in vals_list:
if not vals.get("team_id") and vals.get("partner_id"):
# Find the user who creates the ticket
partner = self.env["res.partner"].browse(vals.get("partner_id"))
if not partner:
continue
user = self.env["res.users"].browse(partner.user_ids[0].id)
if not user:
continue
if user.default_helpdesk_ticket_team_id:
vals["team_id"] = user.default_helpdesk_ticket_team_id.id
# Get its default team_id
team = user.default_helpdesk_ticket_team_id
if not team:
continue
vals["team_id"] = team.id
# Set the linked project
if team.default_project_id:
vals["project_id"] = team.default_project_id.id
return super().create(vals_list)