[IMP] helpdesk_user_default_ticket_team: fill project field

if defined in the helpdesk team

helpdesk_create_task_from_ticket/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_create_task_from_ticket/README.md

@@ -0,0 +1,53 @@
+================================
+helpdesk_create_task_from_ticket
+================================
+
+This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
+
+It automatically fills up these tasks fields
+
+```
+Ticket (helpdesk.ticke)     /   Tâche (project.task)
+
+Intitulé (name)                 --> Titre (name)
+Utilisateur assigné (user_id)   --> Assignés (user_ids)
+Projet (project_id)             --> Projet (project_id)
+Contact (partner_id)            --> Client (partner_id)
+Catégorie (category_id)         --> service (service_id)
+Request Type (request_type_id)  --> Type de demande (request_type_id)
+Priorité (priority)             --> Priorité (priority)
+```
+
+# Installation
+
+Use Odoo normal module installation procedure to install
+`helpdesk_create_task_from_ticket`.
+
+# Known issues / Roadmap
+
+A current limitation is that one task can be linked to many tickets.
+Thus, the above task fields are filled up at the creation of the task from a ticket form
+but are not updated when the linked tickets are updated.
+
+# Bug Tracker
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+# Credits
+
+## Contributors
+
+- Quentin Mondot
+
+## Funders
+
+The development of this module has been financially supported by:
+
+- Elabore (https://elabore.coop)
+
+## Maintainer
+
+This module is maintained by Elabore.

helpdesk_create_task_from_ticket/__init__.py

@@ -0,0 +1 @@
+from . import models

helpdesk_create_task_from_ticket/__manifest__.py

@@ -0,0 +1,26 @@
+# Copyright 2024 Quentin Mondot
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+{
+    "name": "helpdesk_create_task_from_ticket",
+    "version": "16.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Quentin Mondot",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "This module enriches task information when creating it from a ticket form.",
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+        "helpdesk_request_type",  # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
+        "project_request_data",  # to have the fields service_id and request_type_id in the project.task model
+        "project_task_add_very_high"  # to have priority values 2 and 3 on tasks
+    ],
+    "data": [
+        "views/helpdesk_create_task_from_ticket.xml",
+    ],
+    "installable": True,
+    "auto_install": False,
+    "application": False,
+}

helpdesk_create_task_from_ticket/models/__init__.py

@@ -0,0 +1 @@
+from . import project_task

helpdesk_create_task_from_ticket/models/project_task.py

@@ -0,0 +1,71 @@
+from odoo import models, api
+
+
+class ProjectTask(models.Model):
+    """
+    The function "create" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create" in the task field of the ticket form
+    The function "onchange" is overloaded to adapt the field "user_ids" from the context of helpdesk.ticket to the one of project.task
+    This function is called when the user clicks on the button "create and modify" in the task field of the ticket form
+    """
+    _inherit = "project.task"
+
+    @api.model
+    def create(self, vals_list):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).create(vals_list)
+
+        return super(ProjectTask, self).create(vals_list)
+
+    def onchange(self, values, field_name, field_onchange):
+        if all(key in self.env.context for key in (
+                "default_user_id",
+                "default_ticket_category_id",
+                "default_ticket_request_type_id"
+        )):
+            user_ids = [self.env.context["default_user_id"]]
+            task_service_id, request_type_id = self._match_task_service_and_request_type(
+                ticket_category_id=self.env.context["default_ticket_category_id"],
+                ticket_request_type_id=self.env.context["default_ticket_request_type_id"]
+            )
+
+            return super(ProjectTask, self.with_context(
+                default_user_ids=user_ids,
+                default_service_id=task_service_id,
+                default_request_type_id=request_type_id
+            )).onchange(values, field_name, field_onchange)
+
+        return super(ProjectTask, self).onchange(values, field_name, field_onchange)
+
+    def _match_task_service_and_request_type(
+            self,
+            ticket_category_id: int,
+            ticket_request_type_id: int
+    ) -> tuple[int, int]:
+        helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
+            [("id", "=", ticket_category_id)],
+            limit=1
+        )
+        task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
+
+        helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
+            [("id", "=", ticket_request_type_id)],
+            limit=1
+        )
+        task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
+
+        return task_service.id, task_request_type.id

helpdesk_create_task_from_ticket/views/helpdesk_create_task_from_ticket.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="ticket_view_form_create_task_from_ticket" model="ir.ui.view">
+        <field name="name">helpdesk.ticket.form.task.from.ticket</field>
+        <field name="model">helpdesk.ticket</field>
+        <field name="inherit_id" ref="helpdesk_mgmt_project.ticket_view_form" />
+        <field name="priority" eval="99" />
+        <field name="arch" type="xml">
+            <xpath expr="//field[@name='task_id'][2]" position="attributes">
+                <attribute name="context">
+                    {
+                      'default_project_id': project_id,
+                      'default_user_id': user_id,
+                      'default_partner_id': partner_id,
+                      'default_ticket_category_id': category_id,
+                      'default_ticket_request_type_id': request_type_id,
+                      'default_priority': priority
+                    }
+                </attribute>
+            </xpath>
+        </field>
+    </record>
+</odoo>

helpdesk_portal_ticket_enriched_description_form/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_ticket_enriched_description_form",
-    "version": "14.0.1.1.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_portal_ticket_enriched_description_form/controllers/__init__.py

@@ -1,3 +1,2 @@
-# -*- coding: utf-8 -*-
 
 from . import main

helpdesk_portal_ticket_priority_form/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_portal_ticket_priority_form",
-    "version": "14.0.1.1.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_portal_ticket_priority_form/controllers/__init__.py

@@ -1,3 +1,2 @@
-# -*- coding: utf-8 -*-
 
 from . import main

helpdesk_request_type/__manifest__.py

@@ -3,7 +3,7 @@
 
 {
     "name": "helpdesk_request_type",
-    "version": "14.0.1.0.0",
+    "version": "16.0.1.0.0",
     "author": "Elabore",
     "website": "https://elabore.coop",
     "maintainer": "Stéphan Sainléger",

helpdesk_request_type/controllers/main.py

@@ -1,18 +1,13 @@
 import odoo.http as http
 from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
 
-
 class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
-    def _get_ticket_request_types(self):
-        types = []
-        for type in http.request.env["helpdesk.request.type"].search([]):
-            types.append({"id": type.id, "name": type.name})
-        return types
 
     @http.route("/new/ticket", type="http", auth="user", website=True)
     def create_new_ticket(self, **kw):
         res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
-        res.qcontext["request_types"] = self._get_ticket_request_types()
+        request_types = http.request.env["helpdesk.request.type"].search([])
+        res.qcontext["request_types"] = request_types
         return res
 
     def _prepare_submit_ticket_vals(self, **kw):

helpdesk_request_type/i18n/fr.po

@@ -1,88 +0,0 @@
-# Translation of Odoo Server.
-# This file contains the translation of the following modules:
-# 	* helpdesk_request_type
-#
-msgid ""
-msgstr ""
-"Project-Id-Version: Odoo Server 14.0\n"
-"Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2024-10-03 21:46+0000\n"
-"PO-Revision-Date: 2024-10-03 21:46+0000\n"
-"Last-Translator: \n"
-"Language-Team: \n"
-"MIME-Version: 1.0\n"
-"Content-Type: text/plain; charset=UTF-8\n"
-"Content-Transfer-Encoding: \n"
-"Plural-Forms: \n"
-
-#. module: helpdesk_request_type
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
-msgid "<strong>Request type:</strong>"
-msgstr "<strong>Type de requête :</strong>"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
-msgid "Created by"
-msgstr "Créé par"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
-msgid "Created on"
-msgstr "Créé le"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
-msgid "Display Name"
-msgstr "Intitulé"
-
-#. module: helpdesk_request_type
-#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
-msgid "Helpdesk Ticket"
-msgstr "Ticket d'assistance"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
-msgid "ID"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
-msgid "Last Modified on"
-msgstr "Dernière modification le"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
-msgid "Last Updated by"
-msgstr "Dernière mise à jour par"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
-msgid "Last Updated on"
-msgstr "Dernière mise à jour le"
-
-#. module: helpdesk_request_type
-#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
-msgid "Request Type"
-msgstr "Type de requête"
-
-#. module: helpdesk_request_type
-#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
-#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
-msgid "Request Types"
-msgstr "Types de requête"
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
-msgid "Sequence"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
-msgid "name"
-msgstr "nom"

helpdesk_request_type/i18n/helpdesk_request_type.pot

@@ -1,88 +0,0 @@
-# Translation of Odoo Server.
-# This file contains the translation of the following modules:
-# 	* helpdesk_request_type
-#
-msgid ""
-msgstr ""
-"Project-Id-Version: Odoo Server 14.0\n"
-"Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2024-10-03 21:43+0000\n"
-"PO-Revision-Date: 2024-10-03 21:43+0000\n"
-"Last-Translator: \n"
-"Language-Team: \n"
-"MIME-Version: 1.0\n"
-"Content-Type: text/plain; charset=UTF-8\n"
-"Content-Transfer-Encoding: \n"
-"Plural-Forms: \n"
-
-#. module: helpdesk_request_type
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_helpdesk_ticket_request_type
-msgid "<strong>Request type:</strong>"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_uid
-msgid "Created by"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__create_date
-msgid "Created on"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__display_name
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__display_name
-msgid "Display Name"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model,name:helpdesk_request_type.model_helpdesk_ticket
-msgid "Helpdesk Ticket"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__id
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__id
-msgid "ID"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type____last_update
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket____last_update
-msgid "Last Modified on"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_uid
-msgid "Last Updated by"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__write_date
-msgid "Last Updated on"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model,name:helpdesk_request_type.model_helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_ticket__request_type_id
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.portal_create_ticket_request-type
-msgid "Request Type"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.actions.act_window,name:helpdesk_request_type.act_helpdesk_request_types_list
-#: model:ir.ui.menu,name:helpdesk_request_type.menu_helpdesk_request_types
-#: model_terms:ir.ui.view,arch_db:helpdesk_request_type.helpdesk_request_type_view_tree
-msgid "Request Types"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__sequence
-msgid "Sequence"
-msgstr ""
-
-#. module: helpdesk_request_type
-#: model:ir.model.fields,field_description:helpdesk_request_type.field_helpdesk_request_type__name
-msgid "name"
-msgstr ""

helpdesk_request_type/views/helpdesk_ticket_templates.xml

@@ -27,8 +27,8 @@
                         required="True"
                     >
                         <t t-foreach="request_types" t-as="type">
-                            <option t-attf-value="#{type['id']}">
-                                <t t-esc="type['name']" />
+                            <option t-attf-value="#{type.id}">
+                                <t t-esc="type.name" />
                             </option>
                         </t>
                     </select>

helpdesk_user_default_ticket_team/.gitignore

@@ -0,0 +1,2 @@
+*.*~
+*pyc

helpdesk_user_default_ticket_team/README.rst

@@ -0,0 +1,46 @@
+=================================
+helpdesk_user_default_ticket_team
+=================================
+
+Automate ticket team attribution when ticket created by portal user.
+- configure default team on portal user form view
+- assign automatically the new tickets to the team configured in the user's profile.
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_user_default_ticket_team``.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Stéphan Sainléger
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_user_default_ticket_team/__init__.py

@@ -0,0 +1,3 @@
+# -*- coding: utf-8 -*-
+
+from . import models

helpdesk_user_default_ticket_team/__manifest__.py

@@ -0,0 +1,36 @@
+# Copyright 2022 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_user_default_ticket_team",
+    "version": "16.0.1.1.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Automate ticket team attribution when ticket created by portal user.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/res_users_views.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_user_default_ticket_team/i18n/README

@@ -0,0 +1 @@
+This directory should contain the *.po for Odoo translation.

helpdesk_user_default_ticket_team/i18n/fr.po

@@ -0,0 +1,31 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:37+0000\n"
+"PO-Revision-Date: 2025-05-21 16:39+0200\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr "Équipe d'assistance par défaut"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'assistance"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr "Utilisateur"

helpdesk_user_default_ticket_team/i18n/helpdesk_user_default_ticket_team.pot

@@ -0,0 +1,31 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:36+0000\n"
+"PO-Revision-Date: 2025-05-21 14:36+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr ""

helpdesk_user_default_ticket_team/models/__init__.py

@@ -0,0 +1,2 @@
+from . import res_users
+from . import helpdesk_ticket

helpdesk_user_default_ticket_team/models/helpdesk_ticket.py

@@ -0,0 +1,29 @@
+from odoo import  api, fields, models, tools
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        for vals in vals_list:
+            if not vals.get("team_id") and vals.get("partner_id"):
+                # Find the user who creates the ticket
+                partner = self.env["res.partner"].browse(vals.get("partner_id"))
+                if not partner:
+                    continue
+                user = self.env["res.users"].browse(partner.user_ids[0].id)
+                if not user:
+                    continue
+
+                # Get its default team_id
+                team = user.default_helpdesk_ticket_team_id
+                if not team:
+                    continue
+
+                vals["team_id"] = team.id
+
+                # Set the linked project
+                if team.default_project_id:
+                    vals["project_id"] = team.default_project_id.id
+
+        return super().create(vals_list)

helpdesk_user_default_ticket_team/models/res_users.py

@@ -0,0 +1,6 @@
+from odoo import _, api, fields, models
+
+class Users(models.Model):
+    _inherit = "res.users"
+
+    default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')

helpdesk_user_default_ticket_team/views/res_users_views.xml

@@ -0,0 +1,15 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
+        <field name="name">view.users.form.inherit.default.helpdesk.team</field>
+        <field name="model">res.users</field>
+        <field name="inherit_id" ref="base.view_users_form" />
+        <field name="arch" type="xml">
+          <xpath expr="//page[@name='preferences']" position="inside">
+	    <group name="helpdesk_user_default">
+	      <field name="default_helpdesk_ticket_team_id" />
+            </group>
+          </xpath>
+        </field>
+    </record>
+</odoo>