[ADD] helpdesk_create_task_from_ticket: this module enriches task information when creating it from a ticket form
This commit is contained in:
53
helpdesk_create_task_from_ticket/README.md
Normal file
53
helpdesk_create_task_from_ticket/README.md
Normal file
@@ -0,0 +1,53 @@
|
||||
================================
|
||||
helpdesk_create_task_from_ticket
|
||||
================================
|
||||
|
||||
This module changes the behavior of the buttons "create" and "create and edit" of the field `task` in a ticket form.
|
||||
|
||||
It automatically fills up these tasks fields
|
||||
|
||||
```
|
||||
Ticket (helpdesk.ticke) / Tâche (project.task)
|
||||
|
||||
Intitulé (name) --> Titre (name)
|
||||
Utilisateur assigné (user_id) --> Assignés (user_ids)
|
||||
Projet (project_id) --> Projet (project_id)
|
||||
Contact (partner_id) --> Client (partner_id)
|
||||
Catégorie (category_id) --> service (service_id)
|
||||
Request Type (request_type_id) --> Type de demande (request_type_id)
|
||||
Priorité (priority) --> Priorité (priority)
|
||||
```
|
||||
|
||||
# Installation
|
||||
|
||||
Use Odoo normal module installation procedure to install
|
||||
`helpdesk_create_task_from_ticket`.
|
||||
|
||||
# Known issues / Roadmap
|
||||
|
||||
A current limitation is that one task can be linked to many tickets.
|
||||
Thus, the above task fields are filled up at the creation of the task from a ticket form
|
||||
but are not updated when the linked tickets are updated.
|
||||
|
||||
# Bug Tracker
|
||||
|
||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
||||
trouble, please check there if your issue has already been
|
||||
reported. If you spotted it first, help us smashing it by providing a
|
||||
detailed and welcomed feedback.
|
||||
|
||||
# Credits
|
||||
|
||||
## Contributors
|
||||
|
||||
- Quentin Mondot
|
||||
|
||||
## Funders
|
||||
|
||||
The development of this module has been financially supported by:
|
||||
|
||||
- Elabore (https://elabore.coop)
|
||||
|
||||
## Maintainer
|
||||
|
||||
This module is maintained by Elabore.
|
Reference in New Issue
Block a user