[MIG] helpdesk_user_default_ticket_team: migrate to 18.0

helpdesk_user_default_ticket_team/.gitignore

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+*.*~
+*pyc

helpdesk_user_default_ticket_team/README.rst

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+=================================
+helpdesk_user_default_ticket_team
+=================================
+
+Automate ticket team attribution when ticket created by portal user.
+
+This module extends the ``helpdesk_mgmt`` module by allowing to configure a
+default helpdesk team per user. It provides:
+
+* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
+  the Preferences tab.
+* Automatic team assignment when a ticket is created:
+
+  * If the ticket has no team assigned and has a linked partner.
+  * The module looks up the portal user associated with the partner.
+  * If the user has a default helpdesk team configured, it is automatically
+    assigned to the ticket.
+  * If the assigned team has a default project, the ticket is also linked to
+    that project.
+
+This is particularly useful for multi-company or multi-team environments where
+portal users should always have their tickets routed to a specific team.
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_user_default_ticket_team``.
+
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.

helpdesk_user_default_ticket_team/__init__.py

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+
+from . import models

helpdesk_user_default_ticket_team/__manifest__.py

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+# Copyright 2022 Stéphan Sainléger (Elabore)
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "helpdesk_user_default_ticket_team",
+    "version": "18.0.1.0.0",
+    "author": "Elabore",
+    "website": "https://elabore.coop",
+    "maintainer": "Stéphan Sainléger",
+    "license": "AGPL-3",
+    "category": "Tools",
+    "summary": "Automate ticket team attribution when ticket created by portal user.",
+    # any module necessary for this one to work correctly
+    "depends": [
+        "base",
+        "helpdesk_mgmt",
+        "helpdesk_mgmt_project",
+    ],
+    "qweb": [],
+    "external_dependencies": {
+        "python": [],
+    },
+    # always loaded
+    "data": [
+        "views/res_users_views.xml",
+    ],
+    # only loaded in demonstration mode
+    "demo": [],
+    "js": [],
+    "css": [],
+    "installable": True,
+    # Install this module automatically if all dependency have been previously
+    # and independently installed.  Used for synergetic or glue modules.
+    "auto_install": False,
+    "application": False,
+}

helpdesk_user_default_ticket_team/i18n/README

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+This directory should contain the *.po for Odoo translation.

helpdesk_user_default_ticket_team/i18n/fr.po

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:37+0000\n"
+"PO-Revision-Date: 2025-05-21 16:39+0200\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr "Équipe d'assistance par défaut"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket d'assistance"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr "Utilisateur"

helpdesk_user_default_ticket_team/i18n/helpdesk_user_default_ticket_team.pot

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+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_user_default_ticket_team
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 16.0\n"
+"Report-Msgid-Bugs-To: \n"
+"POT-Creation-Date: 2025-05-21 14:36+0000\n"
+"PO-Revision-Date: 2025-05-21 14:36+0000\n"
+"Last-Translator: \n"
+"Language-Team: \n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: \n"
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model.fields,field_description:helpdesk_user_default_ticket_team.field_res_users__default_helpdesk_ticket_team_id
+msgid "Default Helpdesk Team"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr ""
+
+#. module: helpdesk_user_default_ticket_team
+#: model:ir.model,name:helpdesk_user_default_ticket_team.model_res_users
+msgid "User"
+msgstr ""

helpdesk_user_default_ticket_team/models/__init__.py

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+from . import res_users
+from . import helpdesk_ticket

helpdesk_user_default_ticket_team/models/helpdesk_ticket.py

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+from odoo import api, models
+
+
+class HelpdeskTicket(models.Model):
+    _inherit = "helpdesk.ticket"
+
+    @api.model_create_multi
+    def create(self, vals_list):
+        for vals in vals_list:
+            if not vals.get("team_id") and vals.get("partner_id"):
+                # Find the user who creates the ticket
+                partner = self.env["res.partner"].browse(vals.get("partner_id"))
+                if not partner:
+                    continue
+                user = self.env["res.users"].browse(partner.user_ids[0].id)
+                if not user:
+                    continue
+
+                # Get its default team_id
+                team = user.default_helpdesk_ticket_team_id
+                if not team:
+                    continue
+
+                vals["team_id"] = team.id
+
+                # Set the linked project
+                if team.default_project_id:
+                    vals["project_id"] = team.default_project_id.id
+
+        return super().create(vals_list)

helpdesk_user_default_ticket_team/models/res_users.py

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+from odoo import fields, models
+
+
+class Users(models.Model):
+    _inherit = "res.users"
+
+    default_helpdesk_ticket_team_id = fields.Many2one(
+        "helpdesk.ticket.team", string="Default Helpdesk Team"
+    )

helpdesk_user_default_ticket_team/views/res_users_views.xml

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+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
+        <field name="name">view.users.form.inherit.default.helpdesk.team</field>
+        <field name="model">res.users</field>
+        <field name="inherit_id" ref="base.view_users_form" />
+        <field name="arch" type="xml">
+          <xpath expr="//page[@name='preferences']" position="inside">
+	    <group name="helpdesk_user_default">
+	      <field name="default_helpdesk_ticket_team_id" />
+            </group>
+          </xpath>
+        </field>
+    </record>
+</odoo>