[MIG] helpdesk_user_default_ticket_team: migrate to 18.0

helpdesk_user_default_ticket_team/README.rst

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+=================================
+helpdesk_user_default_ticket_team
+=================================
+
+Automate ticket team attribution when ticket created by portal user.
+
+This module extends the ``helpdesk_mgmt`` module by allowing to configure a
+default helpdesk team per user. It provides:
+
+* A new ``default_helpdesk_ticket_team_id`` field on the user form, located in
+  the Preferences tab.
+* Automatic team assignment when a ticket is created:
+
+  * If the ticket has no team assigned and has a linked partner.
+  * The module looks up the portal user associated with the partner.
+  * If the user has a default helpdesk team configured, it is automatically
+    assigned to the ticket.
+  * If the assigned team has a default project, the ticket is also linked to
+    that project.
+
+This is particularly useful for multi-company or multi-team environments where
+portal users should always have their tickets routed to a specific team.
+
+Installation
+============
+
+Use Odoo normal module installation procedure to install
+``helpdesk_user_default_ticket_team``.
+
+This module depends on:
+
+* ``helpdesk_mgmt``: provides the base helpdesk ticket functionality.
+* ``helpdesk_mgmt_project``: provides the link between tickets and projects.
+
+Known issues / Roadmap
+======================
+
+None yet.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of
+trouble, please check there if your issue has already been
+reported. If you spotted it first, help us smashing it by providing a
+detailed and welcomed feedback.
+
+Credits
+=======
+
+Contributors
+------------
+
+* Stéphan Sainléger - `Email <mailto:stephan.sainleger@elabore.coop>`_
+
+Funders
+-------
+
+The development of this module has been financially supported by:
+
+* Elabore (https://elabore.coop)
+
+
+Maintainer
+----------
+
+This module is maintained by Elabore.