Elabore/helpdesk-tools
8
0
Fork 0
Code Issues Pull Requests 4 Actions Packages Activity

[CLN] global: apply ruff

Browse Source
This commit is contained in:
Stéphan Sainléger
2025-06-25 15:57:21 +02:00
parent 76db335030
commit 2afa90260f
32 changed files with 194 additions and 159 deletions
Download Patch File Download Diff File Expand all files Collapse all files

22
helpdesk_convert_ticket_to_task/README.md
View File

@@ -1,9 +1,7 @@
===============================
helpdesk_convert_ticket_to_task
===============================
# helpdesk_convert_ticket_to_task
This module aims to convert a ticket into a task.
For this, it adds a button in the ticket view "Convert to task".
This module changes the behavior of the buttons "create" and "create and edit" of the
field `task` in a ticket form.
It automatically fills up many fields (check the function button_convert_to_task for details)
@@ -14,16 +12,16 @@ Use Odoo normal module installation procedure to install
# Known issues / Roadmap
A current limitation is that one task can be linked to many tickets.
Thus, the above task fields are filled up at the creation of the task from a ticket form
but are not updated when the linked tickets are updated.
A current limitation is that one task can be linked to many tickets. Thus, the above
task fields are filled up at the creation of the task from a ticket form but are not
updated when the linked tickets are updated.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

9
helpdesk_convert_ticket_to_task/__manifest__.py
View File

@@ -13,10 +13,13 @@
"base",
"helpdesk_mgmt",
"helpdesk_mgmt_project",
"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
"project_request_data", # to have the fields service_id and request_type_id in the project.task model
# to create the helpdesk.request.type model and have the field request_type_id
# in the helpdesk.ticket model
"helpdesk_request_type",
# to have the fields service_id and request_type_id in the project.task model
"project_request_data",
"project_task_add_very_high", # to have priority values 2 and 3 on tasks
"helpdesk_transfer_timesheet_to_task" # to copy timesheets from ticket to task
"helpdesk_transfer_timesheet_to_task", # to copy timesheets from ticket to task
],
"data": [
"views/helpdesk_convert_ticket_to_task.xml",

63
helpdesk_convert_ticket_to_task/models/helpdesk_ticket.py
View File

@@ -1,5 +1,6 @@
from odoo import _, models, api
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
@@ -7,10 +8,11 @@ class HelpdeskTicket(models.Model):
user_ids = [self.user_id.id]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.category_id.id,
ticket_request_type_id=self.request_type_id.id
ticket_request_type_id=self.request_type_id.id,
)
task = self.env["project.task"].create({
task = self.env["project.task"].create(
{
"name": self.name,
"description": self.description,
"project_id": self.project_id.id,
@@ -18,31 +20,29 @@ class HelpdeskTicket(models.Model):
"partner_id": self.partner_id.id,
"service_id": task_service_id,
"request_type_id": request_type_id,
"priority": self.priority
})
"priority": self.priority,
}
)
# copy chatter
for msg in reversed(self.message_ids):
msg.copy({
'model': 'project.task',
'res_id': task.id
})
msg.copy({"model": "project.task", "res_id": task.id})
# copy attachments inserted in the messages
for attach in msg.attachment_ids:
attach.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
attach.copy(
{
"res_model": "project.task",
"res_id": task.id,
"res_name": task.name,
}
)
# copy attachments not added in a message
for attachment in self.attachment_ids:
attachment.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
attachment.copy(
{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
)
# copy subscribers
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
@@ -52,7 +52,7 @@ class HelpdeskTicket(models.Model):
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
task_message = _(
"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
ticket_url=ticket_url
ticket_url=ticket_url,
)
task.message_post(body=task_message)
@@ -60,15 +60,12 @@ class HelpdeskTicket(models.Model):
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
ticket_message = _(
"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
task_url=task_url
task_url=task_url,
)
self.message_post(body=ticket_message)
# archive the ticket
self.write({
"active": False,
"task_id": task.id
})
self.write({"active": False, "task_id": task.id})
# transfer timesheets from ticket to task
self._onchange_task_id()
@@ -81,23 +78,23 @@ class HelpdeskTicket(models.Model):
}
def _match_task_service_and_request_type(
self,
ticket_category_id: int,
ticket_request_type_id: int
self, ticket_category_id: int, ticket_request_type_id: int
) -> tuple[int, int]:
"""
This function permits to match the task service_id and request_type from the ticket category and request type
"""
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)],
limit=1
[("id", "=", ticket_category_id)], limit=1
)
task_service = self.env["task.service"].search(
[("name", "=", helpdesk_ticket_category.name)]
)
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)],
limit=1
[("id", "=", ticket_request_type_id)], limit=1
)
task_request_type = self.env["request.type"].search(
[("name", "=", helpdesk_ticket_request_type.name)]
)
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
return task_service.id, task_request_type.id

16
helpdesk_portal_ticket_enriched_description_form/README.md
View File

@@ -3,8 +3,8 @@ helpdesk_portal_ticket_enriched_description_form
================================================
Add fieds in ticket creation portal form to enrich description content.
Installation
============
# Installation
Use Odoo normal module installation procedure to install
`helpdesk_portal_ticket_enriched_description_form`.
@@ -12,13 +12,13 @@ Use Odoo normal module installation procedure to install
# Known issues / Roadmap
None yet.
Bug Tracker
===========
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
# Bug Tracker
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

2
helpdesk_portal_ticket_enriched_description_form/__manifest__.py
View File

@@ -9,7 +9,7 @@
"maintainer": "Stéphan Sainléger",
"license": "AGPL-3",
"category": "Tools",
"summary": "Add fieds in ticket creation portal form to enrich description content.",
"summary": "Add fieds in ticket creation portal form to enrich description data.",
# any module necessary for this one to work correctly
"depends": [
"base",

1
helpdesk_portal_ticket_enriched_description_form/controllers/__init__.py
View File

@@ -1,2 +1 @@
from . import main

13
helpdesk_portal_ticket_enriched_description_form/controllers/main.py
View File

@@ -1,4 +1,3 @@
import odoo.http as http
from odoo import _
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
@@ -9,15 +8,21 @@ class HelpdeskTicketControllerDescription(HelpdeskTicketController):
description = ""
if kw.get("small_description", False):
description = (
description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
description
+ "<b>%s</b><br/>" % _("DESCRIPTION:")
+ kw["small_description"]
)
del kw["small_description"]
if kw.get("access", False):
description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
description = (
description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
)
del kw["access"]
if kw.get("bug_report", False):
description = (
description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
description
+ "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
+ kw["bug_report"]
)
del kw["bug_report"]
res.update({"description": description})

31
helpdesk_portal_ticket_enriched_description_form/views/helpdesk_ticket_templates.xml
View File

@@ -1,7 +1,11 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="helpdesk_create_ticket_description"
name="Create Ticket: Description"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="40"
>
<xpath expr="//textarea[@name='description']/../.." position="replace">
<div class="form-group">
<label
@@ -17,23 +21,20 @@
required="True"
/>
</div>
<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
<span
class="col-md-7 col-sm-8"
>Be precise. If there is a bug/error, please describe
how to reproduce it</span>
</div>
<div class="form-group">
<label
class="col-md-3 col-dm-4 control-label"
for="access"
>Access
<label class="col-md-3 col-dm-4 control-label" for="access">Access
</label>
<div class="col-md-7 col-sm-8">
<input
class="form-control"
type="text"
name="access"
/>
<input class="form-control" type="text" name="access" />
</div>
<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
<span
class="col-md-7 col-sm-8"
>Link toward error or additional information</span>
</div>
<div class="form-group">
<label
@@ -48,7 +49,9 @@
style="min-height: 120px"
/>
</div>
<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
<span
class="col-md-7 col-sm-8"
>Paste here the complete error message (ex: error
code Odoo)</span>
</div>
</xpath>

12
helpdesk_portal_ticket_priority_form/README.md
View File

@@ -1,6 +1,4 @@
====================================
helpdesk_portal_ticket_priority_form
====================================
# helpdesk_portal_ticket_priority_form
Add fieds in ticket creation portal form for priority.
@@ -15,10 +13,10 @@ None yet.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

1
helpdesk_portal_ticket_priority_form/controllers/__init__.py
View File

@@ -1,2 +1 @@
from . import main

3
helpdesk_portal_ticket_priority_form/controllers/main.py
View File

@@ -1,4 +1,5 @@
import odoo.http as http
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
@@ -13,7 +14,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
@http.route("/new/ticket", type="http", auth="user", website=True)
def create_new_ticket(self, **kw):
res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
res = super().create_new_ticket(**kw)
res.qcontext["priorities"] = self._get_ticket_priorities()
return res

50
helpdesk_portal_ticket_priority_form/views/helpdesk_ticket_templates.xml
View File

@@ -1,20 +1,30 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
<template
id="portal_my_tickets_priority_widget_template"
name="Priority Widget Template"
>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
/>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
/>
<span
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
/>
</template>
<!-- Ticket create form -->
<template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="helptdesk_create_ticket_priority"
name="Create Ticket: Priority"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="40"
>
<xpath expr="//form/div[2]" position="after">
<div class="form-group">
<label
class="col-md-3 col-sm-4 control-label"
for="priority"
>Priority
<label class="col-md-3 col-sm-4 control-label" for="priority">Priority
</label>
<div class="col-md-7 col-sm-8">
<select name="priority" t-attf-class="form-control" required="True">
@@ -32,25 +42,33 @@
<!-- Tickets portal list -->
<template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
inherit_id="helpdesk_mgmt.portal_ticket_list">
<template
id="portal_ticket_list_priority"
name="Ticket Portal List Template : Priority"
inherit_id="helpdesk_mgmt.portal_ticket_list"
>
<xpath expr="//thead/tr/th[3]" position="after">
<th t-if="groupby == 'none'">Priority</th>
</xpath>
<xpath expr="//tbody/t/tr/td[3]" position="after">
<td>
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
/>
</td>
</xpath>
</template>
<!-- Ticket portal page -->
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
<template
id="portal_helpdesk_ticket_page_priority"
name="Ticket Portal Template : Priority"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
>
<xpath expr="//h5/div/span" position="before">
<t
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
/>
</xpath>
</template>
</odoo>

1
helpdesk_portal_timesheet/__init__.py
View File

@@ -1,2 +1 @@

3
helpdesk_portal_timesheet/__manifest__.py
View File

@@ -12,7 +12,8 @@
"summary": "Show ticket timesheets in portal view",
# any module necessary for this one to work correctly
"depends": [
"helpdesk_mgmt_timesheet","sale_timesheet_line_exclude",
"helpdesk_mgmt_timesheet",
"sale_timesheet_line_exclude",
],
"qweb": [],
"external_dependencies": {

1
helpdesk_request_type/__init__.py
View File

@@ -1,3 +1,2 @@
from . import models
from . import controllers

5
helpdesk_request_type/controllers/main.py
View File

@@ -1,11 +1,12 @@
import odoo.http as http
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
@http.route("/new/ticket", type="http", auth="user", website=True)
def create_new_ticket(self, **kw):
res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
res = super().create_new_ticket(**kw)
request_types = http.request.env["helpdesk.request.type"].search([])
res.qcontext["request_types"] = request_types
return res

4
helpdesk_request_type/models/helpdesk_request_type.py
View File

@@ -1,9 +1,9 @@
from odoo import models, fields
from odoo import fields, models
class RequestType(models.Model):
_name = "helpdesk.request.type"
_description = "Request Type"
name = fields.Char('name', required=True)
name = fields.Char("name", required=True)
sequence = fields.Integer()

2
helpdesk_request_type/models/helpdesk_ticket.py
View File

@@ -4,4 +4,4 @@ from odoo import fields, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')
request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")

5
helpdesk_request_type/views/helpdesk_request_type.xml
View File

@@ -5,7 +5,7 @@
<field name="name">helpdesk.request.type.view.tree</field>
<field name="model">helpdesk.request.type</field>
<field name="arch" type="xml">
<tree string="Request Types" editable="top" default_order="sequence">
<tree editable="top" default_order="sequence">
<field name="sequence" widget="handle" />
<field name="name" />
</tree>
@@ -23,6 +23,7 @@
action="act_helpdesk_request_types_list"
parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
sequence="99"
name="Request Types" />
name="Request Types"
/>
</odoo>

16
helpdesk_request_type/views/helpdesk_ticket_templates.xml
View File

@@ -1,7 +1,11 @@
<?xml version="1.0" encoding="utf-8" ?>
<odoo>
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
<template
id="portal_helpdesk_ticket_request_type"
name="My Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
priority="40"
>
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
<div t-if="ticket.request_type_id">
<strong>Request type:</strong>
@@ -10,8 +14,12 @@
</xpath>
</template>
<template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
<template
id="portal_create_ticket_request-type"
name="Create Ticket: Request Type"
inherit_id="helpdesk_mgmt.portal_create_ticket"
priority="40"
>
<xpath expr="//form/div[2]" position="after">
<div class="form-group">
<label

16
helpdesk_transfer_timesheet_to_task/README.md
View File

@@ -1,9 +1,7 @@
===================================
helpdesk_transfer_timesheet_to_task
===================================
# helpdesk_transfer_timesheet_to_task
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
Exception : the timesheet is not transfered to the task linked to the ticket if
This module assigns the field task of the timesheets' ticket to the task linked to the
ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
it has already been invoiced (timesheet_invoice_id != False).
# Installation
@@ -17,10 +15,10 @@ None.
# Bug Tracker
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.
Bugs are tracked on
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
of trouble, please check there if your issue has already been reported. If you spotted
it first, help us smashing it by providing a detailed and welcomed feedback.
# Credits

2
helpdesk_transfer_timesheet_to_task/__manifest__.py
View File

@@ -14,7 +14,7 @@
"helpdesk_mgmt",
"helpdesk_mgmt_project",
"helpdesk_mgmt_timesheet",
"sale_timesheet"
"sale_timesheet",
],
"data": [],
"installable": True,

10
helpdesk_transfer_timesheet_to_task/models/helpdesk_ticket.py
View File

@@ -1,4 +1,4 @@
from odoo import models, api, Command
from odoo import Command, api, models
class HelpdeskTicket(models.Model):
@@ -8,5 +8,9 @@ class HelpdeskTicket(models.Model):
def _onchange_task_id(self):
for record in self:
if record.timesheet_ids and record.task_id:
not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
not_yet_invoiced_timesheet_ids = [
t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
]
record.task_id.timesheet_ids = [
Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
]

3
helpdesk_transfer_timesheet_to_task/tests/test_helpdesk_ticket.py
View File

@@ -2,9 +2,8 @@ from odoo.tests.common import TransactionCase
class TestHelpdeskTicket(TransactionCase):
def setUp(self):
super(TestHelpdeskTicket, self).setUp()
super().setUp()
self.HelpdeskTicket = self.env["helpdesk.ticket"]
self.ProjectTask = self.env["project.task"]
self.AccountAnalyticLine = self.env["account.analytic.line"]

3
helpdesk_user_default_ticket_team/models/helpdesk_ticket.py
View File

@@ -1,4 +1,5 @@
from odoo import api, fields, models, tools
from odoo import api, models
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"

7
helpdesk_user_default_ticket_team/models/res_users.py
View File

@@ -1,6 +1,9 @@
from odoo import _, api, fields, models
from odoo import fields, models
class Users(models.Model):
_inherit = "res.users"
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
default_helpdesk_ticket_team_id = fields.Many2one(
"helpdesk.ticket.team", string="Default Helpdesk Team"
)