[CLN] global: apply ruff
This commit is contained in:
@@ -1,9 +1,7 @@
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===============================
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# helpdesk_convert_ticket_to_task
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helpdesk_convert_ticket_to_task
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===============================
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This module aims to convert a ticket into a task.
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This module changes the behavior of the buttons "create" and "create and edit" of the
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For this, it adds a button in the ticket view "Convert to task".
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field `task` in a ticket form.
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It automatically fills up many fields (check the function button_convert_to_task for details)
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It automatically fills up many fields (check the function button_convert_to_task for details)
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@@ -14,16 +12,16 @@ Use Odoo normal module installation procedure to install
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# Known issues / Roadmap
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# Known issues / Roadmap
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A current limitation is that one task can be linked to many tickets.
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A current limitation is that one task can be linked to many tickets. Thus, the above
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Thus, the above task fields are filled up at the creation of the task from a ticket form
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task fields are filled up at the creation of the task from a ticket form but are not
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but are not updated when the linked tickets are updated.
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updated when the linked tickets are updated.
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# Bug Tracker
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# Bug Tracker
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
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Bugs are tracked on
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trouble, please check there if your issue has already been
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`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
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reported. If you spotted it first, help us smashing it by providing a
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of trouble, please check there if your issue has already been reported. If you spotted
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detailed and welcomed feedback.
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it first, help us smashing it by providing a detailed and welcomed feedback.
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# Credits
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# Credits
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@@ -13,10 +13,13 @@
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"base",
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"base",
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"helpdesk_mgmt",
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"helpdesk_mgmt",
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"helpdesk_mgmt_project",
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"helpdesk_mgmt_project",
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"helpdesk_request_type", # to create the helpdesk.request.type model and have the field request_type_id in the helpdesk.ticket model
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# to create the helpdesk.request.type model and have the field request_type_id
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"project_request_data", # to have the fields service_id and request_type_id in the project.task model
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# in the helpdesk.ticket model
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"helpdesk_request_type",
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# to have the fields service_id and request_type_id in the project.task model
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"project_request_data",
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"project_task_add_very_high", # to have priority values 2 and 3 on tasks
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"project_task_add_very_high", # to have priority values 2 and 3 on tasks
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"helpdesk_transfer_timesheet_to_task" # to copy timesheets from ticket to task
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"helpdesk_transfer_timesheet_to_task", # to copy timesheets from ticket to task
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],
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],
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"data": [
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"data": [
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"views/helpdesk_convert_ticket_to_task.xml",
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"views/helpdesk_convert_ticket_to_task.xml",
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@@ -1,5 +1,6 @@
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from odoo import _, models, api
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from odoo import _, models, api
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class HelpdeskTicket(models.Model):
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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_inherit = "helpdesk.ticket"
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@@ -7,42 +8,41 @@ class HelpdeskTicket(models.Model):
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user_ids = [self.user_id.id]
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user_ids = [self.user_id.id]
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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task_service_id, request_type_id = self._match_task_service_and_request_type(
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ticket_category_id=self.category_id.id,
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ticket_category_id=self.category_id.id,
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ticket_request_type_id=self.request_type_id.id
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ticket_request_type_id=self.request_type_id.id,
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)
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)
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task = self.env["project.task"].create({
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task = self.env["project.task"].create(
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"name": self.name,
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{
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"description": self.description,
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"name": self.name,
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"project_id": self.project_id.id,
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"description": self.description,
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"user_ids": user_ids,
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"project_id": self.project_id.id,
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"partner_id": self.partner_id.id,
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"user_ids": user_ids,
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"service_id": task_service_id,
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"partner_id": self.partner_id.id,
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"request_type_id": request_type_id,
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"service_id": task_service_id,
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"priority": self.priority
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"request_type_id": request_type_id,
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})
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"priority": self.priority,
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}
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)
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# copy chatter
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# copy chatter
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for msg in reversed(self.message_ids):
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for msg in reversed(self.message_ids):
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msg.copy({
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msg.copy({"model": "project.task", "res_id": task.id})
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'model': 'project.task',
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'res_id': task.id
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})
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# copy attachments inserted in the messages
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# copy attachments inserted in the messages
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for attach in msg.attachment_ids:
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for attach in msg.attachment_ids:
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attach.copy({
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attach.copy(
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'res_model': 'project.task',
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{
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'res_id': task.id,
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"res_model": "project.task",
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'res_name': task.name
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"res_id": task.id,
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})
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"res_name": task.name,
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}
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)
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# copy attachments not added in a message
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# copy attachments not added in a message
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for attachment in self.attachment_ids:
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for attachment in self.attachment_ids:
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attachment.copy({
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attachment.copy(
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'res_model': 'project.task',
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{"res_model": "project.task", "res_id": task.id, "res_name": task.name}
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'res_id': task.id,
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)
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'res_name': task.name
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})
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# copy subscribers
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# copy subscribers
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task.message_subscribe(partner_ids=self.message_partner_ids.ids)
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task.message_subscribe(partner_ids=self.message_partner_ids.ids)
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@@ -52,7 +52,7 @@ class HelpdeskTicket(models.Model):
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ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
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ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
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task_message = _(
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task_message = _(
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"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
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"This task has been converted from a ticket. You can find the original ticket <a href='%(ticket_url)s' target='_blank'>on this link</a>.",
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ticket_url=ticket_url
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ticket_url=ticket_url,
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)
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)
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task.message_post(body=task_message)
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task.message_post(body=task_message)
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@@ -60,15 +60,12 @@ class HelpdeskTicket(models.Model):
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task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
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task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
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ticket_message = _(
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ticket_message = _(
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"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
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"This ticket has been converted into a task. You can find it <a href='%(task_url)s' target='_blank'>on this link</a>.",
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task_url=task_url
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task_url=task_url,
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)
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)
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self.message_post(body=ticket_message)
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self.message_post(body=ticket_message)
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# archive the ticket
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# archive the ticket
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self.write({
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self.write({"active": False, "task_id": task.id})
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"active": False,
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"task_id": task.id
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})
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# transfer timesheets from ticket to task
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# transfer timesheets from ticket to task
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self._onchange_task_id()
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self._onchange_task_id()
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@@ -81,23 +78,23 @@ class HelpdeskTicket(models.Model):
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}
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}
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def _match_task_service_and_request_type(
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def _match_task_service_and_request_type(
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self,
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self, ticket_category_id: int, ticket_request_type_id: int
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ticket_category_id: int,
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ticket_request_type_id: int
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) -> tuple[int, int]:
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) -> tuple[int, int]:
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"""
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"""
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This function permits to match the task service_id and request_type from the ticket category and request type
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This function permits to match the task service_id and request_type from the ticket category and request type
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"""
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"""
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
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[("id", "=", ticket_category_id)],
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[("id", "=", ticket_category_id)], limit=1
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limit=1
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)
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task_service = self.env["task.service"].search(
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[("name", "=", helpdesk_ticket_category.name)]
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)
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)
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task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
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[("id", "=", ticket_request_type_id)],
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[("id", "=", ticket_request_type_id)], limit=1
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limit=1
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)
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task_request_type = self.env["request.type"].search(
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[("name", "=", helpdesk_ticket_request_type.name)]
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)
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)
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task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
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return task_service.id, task_request_type.id
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return task_service.id, task_request_type.id
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@@ -3,8 +3,8 @@ helpdesk_portal_ticket_enriched_description_form
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================================================
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================================================
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Add fieds in ticket creation portal form to enrich description content.
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Add fieds in ticket creation portal form to enrich description content.
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Installation
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============
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# Installation
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Use Odoo normal module installation procedure to install
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Use Odoo normal module installation procedure to install
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`helpdesk_portal_ticket_enriched_description_form`.
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`helpdesk_portal_ticket_enriched_description_form`.
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@@ -12,13 +12,13 @@ Use Odoo normal module installation procedure to install
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# Known issues / Roadmap
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# Known issues / Roadmap
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None yet.
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None yet.
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Bug Tracker
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===========
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|
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Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
# Bug Tracker
|
||||||
trouble, please check there if your issue has already been
|
|
||||||
reported. If you spotted it first, help us smashing it by providing a
|
Bugs are tracked on
|
||||||
detailed and welcomed feedback.
|
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||||
|
of trouble, please check there if your issue has already been reported. If you spotted
|
||||||
|
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||||
|
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# Credits
|
# Credits
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@@ -9,7 +9,7 @@
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"maintainer": "Stéphan Sainléger",
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"maintainer": "Stéphan Sainléger",
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"license": "AGPL-3",
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"license": "AGPL-3",
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"category": "Tools",
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"category": "Tools",
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"summary": "Add fieds in ticket creation portal form to enrich description content.",
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"summary": "Add fieds in ticket creation portal form to enrich description data.",
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# any module necessary for this one to work correctly
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# any module necessary for this one to work correctly
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"depends": [
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"depends": [
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"base",
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"base",
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@@ -1,2 +1 @@
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from . import main
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from . import main
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@@ -1,4 +1,3 @@
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import odoo.http as http
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from odoo import _
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from odoo import _
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from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
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from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
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@@ -9,15 +8,21 @@ class HelpdeskTicketControllerDescription(HelpdeskTicketController):
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description = ""
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description = ""
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if kw.get("small_description", False):
|
if kw.get("small_description", False):
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description = (
|
description = (
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description + "<b>%s</b><br/>" % _(u"DESCRIPTION:") + kw["small_description"]
|
description
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|
+ "<b>%s</b><br/>" % _("DESCRIPTION:")
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|
+ kw["small_description"]
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)
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)
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del kw["small_description"]
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del kw["small_description"]
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if kw.get("access", False):
|
if kw.get("access", False):
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description = description + "<br/><br/><b>%s</b><br/>" % _(u"ACCESS:") + kw["access"]
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description = (
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|
description + "<br/><br/><b>%s</b><br/>" % _("ACCESS:") + kw["access"]
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|
)
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del kw["access"]
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del kw["access"]
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if kw.get("bug_report", False):
|
if kw.get("bug_report", False):
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description = (
|
description = (
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description + "<br/><br/><b>%s</b><br/>" % _(u"BUG REPORT:") + kw["bug_report"]
|
description
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|
+ "<br/><br/><b>%s</b><br/>" % _("BUG REPORT:")
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|
+ kw["bug_report"]
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)
|
)
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del kw["bug_report"]
|
del kw["bug_report"]
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res.update({"description": description})
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res.update({"description": description})
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|
@@ -1,7 +1,11 @@
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<?xml version="1.0" encoding="utf-8"?>
|
<?xml version="1.0" encoding="utf-8" ?>
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<odoo>
|
<odoo>
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<template id="helpdesk_create_ticket_description" name="Create Ticket: Description"
|
<template
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inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
id="helpdesk_create_ticket_description"
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|
name="Create Ticket: Description"
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|
inherit_id="helpdesk_mgmt.portal_create_ticket"
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|
priority="40"
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|
>
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<xpath expr="//textarea[@name='description']/../.." position="replace">
|
<xpath expr="//textarea[@name='description']/../.." position="replace">
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<div class="form-group">
|
<div class="form-group">
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<label
|
<label
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@@ -17,23 +21,20 @@
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required="True"
|
required="True"
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/>
|
/>
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</div>
|
</div>
|
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<span class="col-md-7 col-sm-8">Be precise. If there is a bug/error, please describe
|
<span
|
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|
class="col-md-7 col-sm-8"
|
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|
>Be precise. If there is a bug/error, please describe
|
||||||
how to reproduce it</span>
|
how to reproduce it</span>
|
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</div>
|
</div>
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<div class="form-group">
|
<div class="form-group">
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<label
|
<label class="col-md-3 col-dm-4 control-label" for="access">Access
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class="col-md-3 col-dm-4 control-label"
|
|
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for="access"
|
|
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>Access
|
|
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</label>
|
</label>
|
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<div class="col-md-7 col-sm-8">
|
<div class="col-md-7 col-sm-8">
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<input
|
<input class="form-control" type="text" name="access" />
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class="form-control"
|
|
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type="text"
|
|
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name="access"
|
|
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/>
|
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</div>
|
</div>
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<span class="col-md-7 col-sm-8">Link toward error or additional information</span>
|
<span
|
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|
class="col-md-7 col-sm-8"
|
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|
>Link toward error or additional information</span>
|
||||||
</div>
|
</div>
|
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<div class="form-group">
|
<div class="form-group">
|
||||||
<label
|
<label
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@@ -48,9 +49,11 @@
|
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style="min-height: 120px"
|
style="min-height: 120px"
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/>
|
/>
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</div>
|
</div>
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<span class="col-md-7 col-sm-8">Paste here the complete error message (ex: error
|
<span
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|
class="col-md-7 col-sm-8"
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||||||
|
>Paste here the complete error message (ex: error
|
||||||
code Odoo)</span>
|
code Odoo)</span>
|
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</div>
|
</div>
|
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</xpath>
|
</xpath>
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</template>
|
</template>
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</odoo>
|
</odoo>
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|
@@ -1,6 +1,4 @@
|
|||||||
====================================
|
# helpdesk_portal_ticket_priority_form
|
||||||
helpdesk_portal_ticket_priority_form
|
|
||||||
====================================
|
|
||||||
|
|
||||||
Add fieds in ticket creation portal form for priority.
|
Add fieds in ticket creation portal form for priority.
|
||||||
|
|
||||||
@@ -15,10 +13,10 @@ None yet.
|
|||||||
|
|
||||||
# Bug Tracker
|
# Bug Tracker
|
||||||
|
|
||||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
Bugs are tracked on
|
||||||
trouble, please check there if your issue has already been
|
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||||
reported. If you spotted it first, help us smashing it by providing a
|
of trouble, please check there if your issue has already been reported. If you spotted
|
||||||
detailed and welcomed feedback.
|
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||||
|
|
||||||
# Credits
|
# Credits
|
||||||
|
|
||||||
|
@@ -1,2 +1 @@
|
|||||||
|
|
||||||
from . import main
|
from . import main
|
||||||
|
@@ -1,4 +1,5 @@
|
|||||||
import odoo.http as http
|
import odoo.http as http
|
||||||
|
|
||||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||||
|
|
||||||
|
|
||||||
@@ -13,7 +14,7 @@ class HelpdeskTicketControllerPriority(HelpdeskTicketController):
|
|||||||
|
|
||||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||||
def create_new_ticket(self, **kw):
|
def create_new_ticket(self, **kw):
|
||||||
res = super(HelpdeskTicketControllerPriority, self).create_new_ticket(**kw)
|
res = super().create_new_ticket(**kw)
|
||||||
res.qcontext["priorities"] = self._get_ticket_priorities()
|
res.qcontext["priorities"] = self._get_ticket_priorities()
|
||||||
return res
|
return res
|
||||||
|
|
||||||
|
@@ -1,20 +1,30 @@
|
|||||||
<?xml version="1.0" encoding="utf-8"?>
|
<?xml version="1.0" encoding="utf-8" ?>
|
||||||
<odoo>
|
<odoo>
|
||||||
<template id="portal_my_tickets_priority_widget_template" name="Priority Widget Template">
|
<template
|
||||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}" />
|
id="portal_my_tickets_priority_widget_template"
|
||||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}" />
|
name="Priority Widget Template"
|
||||||
<span t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}" />
|
>
|
||||||
|
<span
|
||||||
|
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '1' else '-o'}"
|
||||||
|
/>
|
||||||
|
<span
|
||||||
|
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority >= '2' else '-o'}"
|
||||||
|
/>
|
||||||
|
<span
|
||||||
|
t-attf-class="o_priority_star fa fa-star#{'' if ticket.priority == '3' else '-o'}"
|
||||||
|
/>
|
||||||
</template>
|
</template>
|
||||||
|
|
||||||
<!-- Ticket create form -->
|
<!-- Ticket create form -->
|
||||||
<template id="helptdesk_create_ticket_priority" name="Create Ticket: Priority"
|
<template
|
||||||
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
id="helptdesk_create_ticket_priority"
|
||||||
|
name="Create Ticket: Priority"
|
||||||
|
inherit_id="helpdesk_mgmt.portal_create_ticket"
|
||||||
|
priority="40"
|
||||||
|
>
|
||||||
<xpath expr="//form/div[2]" position="after">
|
<xpath expr="//form/div[2]" position="after">
|
||||||
<div class="form-group">
|
<div class="form-group">
|
||||||
<label
|
<label class="col-md-3 col-sm-4 control-label" for="priority">Priority
|
||||||
class="col-md-3 col-sm-4 control-label"
|
|
||||||
for="priority"
|
|
||||||
>Priority
|
|
||||||
</label>
|
</label>
|
||||||
<div class="col-md-7 col-sm-8">
|
<div class="col-md-7 col-sm-8">
|
||||||
<select name="priority" t-attf-class="form-control" required="True">
|
<select name="priority" t-attf-class="form-control" required="True">
|
||||||
@@ -32,25 +42,33 @@
|
|||||||
|
|
||||||
|
|
||||||
<!-- Tickets portal list -->
|
<!-- Tickets portal list -->
|
||||||
<template id="portal_ticket_list_priority" name="Ticket Portal List Template : Priority"
|
<template
|
||||||
inherit_id="helpdesk_mgmt.portal_ticket_list">
|
id="portal_ticket_list_priority"
|
||||||
|
name="Ticket Portal List Template : Priority"
|
||||||
|
inherit_id="helpdesk_mgmt.portal_ticket_list"
|
||||||
|
>
|
||||||
<xpath expr="//thead/tr/th[3]" position="after">
|
<xpath expr="//thead/tr/th[3]" position="after">
|
||||||
<th t-if="groupby == 'none'">Priority</th>
|
<th t-if="groupby == 'none'">Priority</th>
|
||||||
</xpath>
|
</xpath>
|
||||||
<xpath expr="//tbody/t/tr/td[3]" position="after">
|
<xpath expr="//tbody/t/tr/td[3]" position="after">
|
||||||
<td>
|
<td>
|
||||||
<t
|
<t
|
||||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
|
||||||
|
/>
|
||||||
</td>
|
</td>
|
||||||
</xpath>
|
</xpath>
|
||||||
</template>
|
</template>
|
||||||
|
|
||||||
<!-- Ticket portal page -->
|
<!-- Ticket portal page -->
|
||||||
<template id="portal_helpdesk_ticket_page_priority" name="Ticket Portal Template : Priority"
|
<template
|
||||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page">
|
id="portal_helpdesk_ticket_page_priority"
|
||||||
|
name="Ticket Portal Template : Priority"
|
||||||
|
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
|
||||||
|
>
|
||||||
<xpath expr="//h5/div/span" position="before">
|
<xpath expr="//h5/div/span" position="before">
|
||||||
<t
|
<t
|
||||||
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template" />
|
t-call="helpdesk_portal_ticket_priority_form.portal_my_tickets_priority_widget_template"
|
||||||
|
/>
|
||||||
</xpath>
|
</xpath>
|
||||||
</template>
|
</template>
|
||||||
</odoo>
|
</odoo>
|
||||||
|
@@ -1,2 +1 @@
|
|||||||
|
|
||||||
|
|
||||||
|
@@ -12,7 +12,8 @@
|
|||||||
"summary": "Show ticket timesheets in portal view",
|
"summary": "Show ticket timesheets in portal view",
|
||||||
# any module necessary for this one to work correctly
|
# any module necessary for this one to work correctly
|
||||||
"depends": [
|
"depends": [
|
||||||
"helpdesk_mgmt_timesheet","sale_timesheet_line_exclude",
|
"helpdesk_mgmt_timesheet",
|
||||||
|
"sale_timesheet_line_exclude",
|
||||||
],
|
],
|
||||||
"qweb": [],
|
"qweb": [],
|
||||||
"external_dependencies": {
|
"external_dependencies": {
|
||||||
@@ -31,4 +32,4 @@
|
|||||||
# and independently installed. Used for synergetic or glue modules.
|
# and independently installed. Used for synergetic or glue modules.
|
||||||
"auto_install": False,
|
"auto_install": False,
|
||||||
"application": False,
|
"application": False,
|
||||||
}
|
}
|
||||||
|
@@ -1,3 +1,2 @@
|
|||||||
from . import models
|
from . import models
|
||||||
from . import controllers
|
from . import controllers
|
||||||
|
|
||||||
|
@@ -35,4 +35,4 @@
|
|||||||
# and independently installed. Used for synergetic or glue modules.
|
# and independently installed. Used for synergetic or glue modules.
|
||||||
"auto_install": False,
|
"auto_install": False,
|
||||||
"application": False,
|
"application": False,
|
||||||
}
|
}
|
||||||
|
@@ -1 +1 @@
|
|||||||
from . import main
|
from . import main
|
||||||
|
@@ -1,11 +1,12 @@
|
|||||||
import odoo.http as http
|
import odoo.http as http
|
||||||
|
|
||||||
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
from odoo.addons.helpdesk_mgmt.controllers.main import HelpdeskTicketController
|
||||||
|
|
||||||
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
|
||||||
|
|
||||||
|
class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
||||||
@http.route("/new/ticket", type="http", auth="user", website=True)
|
@http.route("/new/ticket", type="http", auth="user", website=True)
|
||||||
def create_new_ticket(self, **kw):
|
def create_new_ticket(self, **kw):
|
||||||
res = super(HelpdeskTicketControllerRequestType, self).create_new_ticket(**kw)
|
res = super().create_new_ticket(**kw)
|
||||||
request_types = http.request.env["helpdesk.request.type"].search([])
|
request_types = http.request.env["helpdesk.request.type"].search([])
|
||||||
res.qcontext["request_types"] = request_types
|
res.qcontext["request_types"] = request_types
|
||||||
return res
|
return res
|
||||||
@@ -16,4 +17,4 @@ class HelpdeskTicketControllerRequestType(HelpdeskTicketController):
|
|||||||
int(kw.get("request_type"))
|
int(kw.get("request_type"))
|
||||||
)
|
)
|
||||||
res.update({"request_type_id": request_type.id})
|
res.update({"request_type_id": request_type.id})
|
||||||
return res
|
return res
|
||||||
|
@@ -1,2 +1,2 @@
|
|||||||
from . import helpdesk_request_type
|
from . import helpdesk_request_type
|
||||||
from . import helpdesk_ticket
|
from . import helpdesk_ticket
|
||||||
|
@@ -1,9 +1,9 @@
|
|||||||
from odoo import models, fields
|
from odoo import fields, models
|
||||||
|
|
||||||
|
|
||||||
class RequestType(models.Model):
|
class RequestType(models.Model):
|
||||||
_name = "helpdesk.request.type"
|
_name = "helpdesk.request.type"
|
||||||
_description = "Request Type"
|
_description = "Request Type"
|
||||||
|
|
||||||
name = fields.Char('name', required=True)
|
name = fields.Char("name", required=True)
|
||||||
sequence = fields.Integer()
|
sequence = fields.Integer()
|
||||||
|
@@ -4,4 +4,4 @@ from odoo import fields, models
|
|||||||
class HelpdeskTicket(models.Model):
|
class HelpdeskTicket(models.Model):
|
||||||
_inherit = "helpdesk.ticket"
|
_inherit = "helpdesk.ticket"
|
||||||
|
|
||||||
request_type_id = fields.Many2one('helpdesk.request.type', string='Request Type')
|
request_type_id = fields.Many2one("helpdesk.request.type", string="Request Type")
|
||||||
|
@@ -1,11 +1,11 @@
|
|||||||
<?xml version="1.0" encoding="utf-8"?>
|
<?xml version="1.0" encoding="utf-8" ?>
|
||||||
<odoo>
|
<odoo>
|
||||||
|
|
||||||
<record id="helpdesk_request_type_view_tree" model="ir.ui.view">
|
<record id="helpdesk_request_type_view_tree" model="ir.ui.view">
|
||||||
<field name="name">helpdesk.request.type.view.tree</field>
|
<field name="name">helpdesk.request.type.view.tree</field>
|
||||||
<field name="model">helpdesk.request.type</field>
|
<field name="model">helpdesk.request.type</field>
|
||||||
<field name="arch" type="xml">
|
<field name="arch" type="xml">
|
||||||
<tree string="Request Types" editable="top" default_order="sequence">
|
<tree editable="top" default_order="sequence">
|
||||||
<field name="sequence" widget="handle" />
|
<field name="sequence" widget="handle" />
|
||||||
<field name="name" />
|
<field name="name" />
|
||||||
</tree>
|
</tree>
|
||||||
@@ -23,6 +23,7 @@
|
|||||||
action="act_helpdesk_request_types_list"
|
action="act_helpdesk_request_types_list"
|
||||||
parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
|
parent="helpdesk_mgmt.helpdesk_ticket_config_main_menu"
|
||||||
sequence="99"
|
sequence="99"
|
||||||
name="Request Types" />
|
name="Request Types"
|
||||||
|
/>
|
||||||
|
|
||||||
</odoo>
|
</odoo>
|
||||||
|
@@ -1,4 +1,4 @@
|
|||||||
<?xml version="1.0" encoding="UTF-8"?>
|
<?xml version="1.0" encoding="UTF-8" ?>
|
||||||
<odoo>
|
<odoo>
|
||||||
<record id="ticket_view_form_request_type" model="ir.ui.view">
|
<record id="ticket_view_form_request_type" model="ir.ui.view">
|
||||||
<field name="name">helpdesk.ticket.form.request.type</field>
|
<field name="name">helpdesk.ticket.form.request.type</field>
|
||||||
@@ -46,4 +46,4 @@
|
|||||||
</xpath>
|
</xpath>
|
||||||
</field>
|
</field>
|
||||||
</record>
|
</record>
|
||||||
</odoo>
|
</odoo>
|
||||||
|
@@ -1,7 +1,11 @@
|
|||||||
<?xml version="1.0" encoding="utf-8"?>
|
<?xml version="1.0" encoding="utf-8" ?>
|
||||||
<odoo>
|
<odoo>
|
||||||
<template id="portal_helpdesk_ticket_request_type" name="My Ticket: Request Type"
|
<template
|
||||||
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page" priority="40">
|
id="portal_helpdesk_ticket_request_type"
|
||||||
|
name="My Ticket: Request Type"
|
||||||
|
inherit_id="helpdesk_mgmt.portal_helpdesk_ticket_page"
|
||||||
|
priority="40"
|
||||||
|
>
|
||||||
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
|
<xpath expr="//div[@name='portal_ticket_col_0']" position="inside">
|
||||||
<div t-if="ticket.request_type_id">
|
<div t-if="ticket.request_type_id">
|
||||||
<strong>Request type:</strong>
|
<strong>Request type:</strong>
|
||||||
@@ -10,8 +14,12 @@
|
|||||||
</xpath>
|
</xpath>
|
||||||
</template>
|
</template>
|
||||||
|
|
||||||
<template id="portal_create_ticket_request-type" name="Create Ticket: Request Type"
|
<template
|
||||||
inherit_id="helpdesk_mgmt.portal_create_ticket" priority="40">
|
id="portal_create_ticket_request-type"
|
||||||
|
name="Create Ticket: Request Type"
|
||||||
|
inherit_id="helpdesk_mgmt.portal_create_ticket"
|
||||||
|
priority="40"
|
||||||
|
>
|
||||||
<xpath expr="//form/div[2]" position="after">
|
<xpath expr="//form/div[2]" position="after">
|
||||||
<div class="form-group">
|
<div class="form-group">
|
||||||
<label
|
<label
|
||||||
@@ -36,4 +44,4 @@
|
|||||||
</div>
|
</div>
|
||||||
</xpath>
|
</xpath>
|
||||||
</template>
|
</template>
|
||||||
</odoo>
|
</odoo>
|
||||||
|
@@ -8,9 +8,9 @@
|
|||||||
"website": "https://elabore.coop",
|
"website": "https://elabore.coop",
|
||||||
"license": "LGPL-3",
|
"license": "LGPL-3",
|
||||||
"category": "Helpdesk",
|
"category": "Helpdesk",
|
||||||
"depends": ["sale_timesheet_line_exclude","helpdesk_mgmt_timesheet"],
|
"depends": ["sale_timesheet_line_exclude", "helpdesk_mgmt_timesheet"],
|
||||||
"data": ["views/helpdesk_ticket.xml"],
|
"data": ["views/helpdesk_ticket.xml"],
|
||||||
"installable": True,
|
"installable": True,
|
||||||
"application": False,
|
"application": False,
|
||||||
"auto_install": False,
|
"auto_install": False,
|
||||||
}
|
}
|
||||||
|
@@ -1,9 +1,7 @@
|
|||||||
===================================
|
# helpdesk_transfer_timesheet_to_task
|
||||||
helpdesk_transfer_timesheet_to_task
|
|
||||||
===================================
|
|
||||||
|
|
||||||
This module assigns the field task of the timesheets' ticket to the task linked to the ticket.
|
This module assigns the field task of the timesheets' ticket to the task linked to the
|
||||||
Exception : the timesheet is not transfered to the task linked to the ticket if
|
ticket. Exception : the timesheet is not transfered to the task linked to the ticket if
|
||||||
it has already been invoiced (timesheet_invoice_id != False).
|
it has already been invoiced (timesheet_invoice_id != False).
|
||||||
|
|
||||||
# Installation
|
# Installation
|
||||||
@@ -17,10 +15,10 @@ None.
|
|||||||
|
|
||||||
# Bug Tracker
|
# Bug Tracker
|
||||||
|
|
||||||
Bugs are tracked on `our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case of
|
Bugs are tracked on
|
||||||
trouble, please check there if your issue has already been
|
`our issues website <https://github.com/elabore-coop/helpdesk-tools/issues>`\_. In case
|
||||||
reported. If you spotted it first, help us smashing it by providing a
|
of trouble, please check there if your issue has already been reported. If you spotted
|
||||||
detailed and welcomed feedback.
|
it first, help us smashing it by providing a detailed and welcomed feedback.
|
||||||
|
|
||||||
# Credits
|
# Credits
|
||||||
|
|
||||||
|
@@ -14,7 +14,7 @@
|
|||||||
"helpdesk_mgmt",
|
"helpdesk_mgmt",
|
||||||
"helpdesk_mgmt_project",
|
"helpdesk_mgmt_project",
|
||||||
"helpdesk_mgmt_timesheet",
|
"helpdesk_mgmt_timesheet",
|
||||||
"sale_timesheet"
|
"sale_timesheet",
|
||||||
],
|
],
|
||||||
"data": [],
|
"data": [],
|
||||||
"installable": True,
|
"installable": True,
|
||||||
|
@@ -1,4 +1,4 @@
|
|||||||
from odoo import models, api, Command
|
from odoo import Command, api, models
|
||||||
|
|
||||||
|
|
||||||
class HelpdeskTicket(models.Model):
|
class HelpdeskTicket(models.Model):
|
||||||
@@ -8,5 +8,9 @@ class HelpdeskTicket(models.Model):
|
|||||||
def _onchange_task_id(self):
|
def _onchange_task_id(self):
|
||||||
for record in self:
|
for record in self:
|
||||||
if record.timesheet_ids and record.task_id:
|
if record.timesheet_ids and record.task_id:
|
||||||
not_yet_invoiced_timesheet_ids = [t.id for t in record.timesheet_ids if not t.timesheet_invoice_id]
|
not_yet_invoiced_timesheet_ids = [
|
||||||
record.task_id.timesheet_ids = [Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids]
|
t.id for t in record.timesheet_ids if not t.timesheet_invoice_id
|
||||||
|
]
|
||||||
|
record.task_id.timesheet_ids = [
|
||||||
|
Command.link(t_id) for t_id in not_yet_invoiced_timesheet_ids
|
||||||
|
]
|
||||||
|
@@ -2,9 +2,8 @@ from odoo.tests.common import TransactionCase
|
|||||||
|
|
||||||
|
|
||||||
class TestHelpdeskTicket(TransactionCase):
|
class TestHelpdeskTicket(TransactionCase):
|
||||||
|
|
||||||
def setUp(self):
|
def setUp(self):
|
||||||
super(TestHelpdeskTicket, self).setUp()
|
super().setUp()
|
||||||
self.HelpdeskTicket = self.env["helpdesk.ticket"]
|
self.HelpdeskTicket = self.env["helpdesk.ticket"]
|
||||||
self.ProjectTask = self.env["project.task"]
|
self.ProjectTask = self.env["project.task"]
|
||||||
self.AccountAnalyticLine = self.env["account.analytic.line"]
|
self.AccountAnalyticLine = self.env["account.analytic.line"]
|
||||||
|
@@ -1,4 +1,5 @@
|
|||||||
from odoo import api, fields, models, tools
|
from odoo import api, models
|
||||||
|
|
||||||
|
|
||||||
class HelpdeskTicket(models.Model):
|
class HelpdeskTicket(models.Model):
|
||||||
_inherit = "helpdesk.ticket"
|
_inherit = "helpdesk.ticket"
|
||||||
|
@@ -1,6 +1,9 @@
|
|||||||
from odoo import _, api, fields, models
|
from odoo import fields, models
|
||||||
|
|
||||||
|
|
||||||
class Users(models.Model):
|
class Users(models.Model):
|
||||||
_inherit = "res.users"
|
_inherit = "res.users"
|
||||||
|
|
||||||
default_helpdesk_ticket_team_id = fields.Many2one('helpdesk.ticket.team', string='Default Helpdesk Team')
|
default_helpdesk_ticket_team_id = fields.Many2one(
|
||||||
|
"helpdesk.ticket.team", string="Default Helpdesk Team"
|
||||||
|
)
|
||||||
|
@@ -1,4 +1,4 @@
|
|||||||
<?xml version="1.0" encoding="UTF-8"?>
|
<?xml version="1.0" encoding="UTF-8" ?>
|
||||||
<odoo>
|
<odoo>
|
||||||
<record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
|
<record id="view_users_form_inherit_default_helpdesk_team" model="ir.ui.view">
|
||||||
<field name="name">view.users.form.inherit.default.helpdesk.team</field>
|
<field name="name">view.users.form.inherit.default.helpdesk.team</field>
|
||||||
|
Reference in New Issue
Block a user