===================== helpdesk_request_type ===================== Add request type field in helpdesk ticket. This module extends the ``helpdesk_mgmt`` module by adding a new "Request Type" concept to categorize tickets. It provides: * A new ``helpdesk.request.type`` model to define request types with a name and a sequence for ordering. * A ``request_type_id`` field on helpdesk tickets. * Backend views integration: * Form view: selection widget displayed before tags. * Kanban view: request type displayed as a badge. * List view: optional column after the assigned user. * Search view: filter and group by request type. * Portal integration: * Request type displayed on the ticket detail page. * Request type selection when creating a new ticket from the portal. * A configuration menu to manage request types (Helpdesk > Configuration > Request Types) with drag-and-drop ordering. Installation ============ Use Odoo normal module installation procedure to install ``helpdesk_request_type``. This module depends on ``helpdesk_mgmt`` which must be abailable. Known issues / Roadmap ====================== None yet. Bug Tracker =========== Bugs are tracked on `our issues website <https://git.elabore.coop/Elabore/helpdesk-tools/issues>`_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback. Credits ======= Contributors ------------ * Stéphan Sainléger - `Email<mailto:stephan.sainleger@elabore.coop>` - `Github<https://github.com/stephansainleger>` Funders ------- The development of this module has been financially supported by: * Elabore (https://elabore.coop) Maintainer ---------- This module is maintained by Elabore.