================================= helpdesk_user_default_ticket_team ================================= Automate ticket team attribution when ticket created by portal user. This module extends the ``helpdesk_mgmt`` module by allowing to configure a default helpdesk team per user. It provides: * A new ``default_helpdesk_ticket_team_id`` field on the user form, located in the Preferences tab. * Automatic team assignment when a ticket is created: * If the ticket has no team assigned and has a linked partner. * The module looks up the portal user associated with the partner. * If the user has a default helpdesk team configured, it is automatically assigned to the ticket. * If the assigned team has a default project, the ticket is also linked to that project. This is particularly useful for multi-company or multi-team environments where portal users should always have their tickets routed to a specific team. Installation ============ Use Odoo normal module installation procedure to install ``helpdesk_user_default_ticket_team``. This module depends on: * ``helpdesk_mgmt``: provides the base helpdesk ticket functionality. * ``helpdesk_mgmt_project``: provides the link between tickets and projects. Known issues / Roadmap ====================== None yet. Bug Tracker =========== Bugs are tracked on `our issues website `_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback. Credits ======= Contributors ------------ * Stéphan Sainléger - `Email `_ Funders ------- The development of this module has been financially supported by: * Elabore (https://elabore.coop) Maintainer ---------- This module is maintained by Elabore.