======================= helpdesk_ticket_deadline ======================= Add a manually filled deadline date on helpdesk tickets. This module extends the ``helpdesk_mgmt`` module by adding a "Deadline" concept to tickets. It provides: * A ``date_deadline`` Date field on helpdesk tickets, tracked in the chatter. * A computed ``deadline_overdue`` flag (deadline strictly before today). * Backend views integration: * Form view: deadline displayed right after the priority field. * Kanban view: deadline displayed on the card, with a red decoration when the ticket is overdue. * List view: optional deadline column after the assigned user. * Search view: filter by deadline, "Overdue" and "Due Today" filters, and a "Deadline" grouping. The field is intentionally **manual**: it is not computed from priorities, teams or calendars. Computed service commitments are the responsibility of the ``helpdesk_mgmt_sla`` module. Installation ============ Use Odoo normal module installation procedure to install ``helpdesk_ticket_deadline``. This module depends on ``helpdesk_mgmt`` which must be available. Known issues / Roadmap ====================== * No scheduled reminder is created when a deadline is reached; only the chatter tracking and the kanban/list overdue indicator exist. A reminder could be added in a later version. Bug Tracker =========== Bugs are tracked on `our issues website `_. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback. Credits ======= Contributors ------------ * Quentin Mondot - `Email `_ Funders ------- The development of this module has been financially supported by: * Elabore (https://elabore.coop) Maintainer ---------- This module is maintained by Elabore.