from odoo import _, models, api class HelpdeskTicket(models.Model): _inherit = "helpdesk.ticket" def button_convert_to_task(self): user_ids = [self.user_id.id] task_service_id, request_type_id = self._match_task_service_and_request_type( ticket_category_id=self.category_id.id, ticket_request_type_id=self.request_type_id.id, ) task = self.env["project.task"].create( { "name": self.name, "description": self.description, "project_id": self.project_id.id, "user_ids": user_ids, "partner_id": self.partner_id.id, "service_id": task_service_id, "request_type_id": request_type_id, "priority": self.priority, } ) # copy chatter for msg in reversed(self.message_ids): msg.copy({"model": "project.task", "res_id": task.id}) # copy attachments inserted in the messages for attach in msg.attachment_ids: attach.copy( { "res_model": "project.task", "res_id": task.id, "res_name": task.name, } ) # copy attachments not added in a message for attachment in self.attachment_ids: attachment.copy( {"res_model": "project.task", "res_id": task.id, "res_name": task.name} ) # copy subscribers task.message_subscribe(partner_ids=self.message_partner_ids.ids) # warn (in the chatter) that the task is a copy base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url") ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form" task_message = _( "This task has been converted from a ticket. You can find the original ticket on this link.", ticket_url=ticket_url, ) task.message_post(body=task_message) # warn (in the chatter) that the ticket has been converted task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form" ticket_message = _( "This ticket has been converted into a task. You can find it on this link.", task_url=task_url, ) self.message_post(body=ticket_message) # archive the ticket self.write({"active": False, "task_id": task.id}) # transfer timesheets from ticket to task self._onchange_task_id() return { "type": "ir.actions.act_window", "view_mode": "form", "target": "current", "res_model": "project.task", "res_id": task.id, } def _match_task_service_and_request_type( self, ticket_category_id: int, ticket_request_type_id: int ) -> tuple[int, int]: """ This function permits to match the task service_id and request_type from the ticket category and request type """ helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search( [("id", "=", ticket_category_id)], limit=1 ) task_service = self.env["task.service"].search( [("name", "=", helpdesk_ticket_category.name)] ) helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search( [("id", "=", ticket_request_type_id)], limit=1 ) task_request_type = self.env["request.type"].search( [("name", "=", helpdesk_ticket_request_type.name)] ) return task_service.id, task_request_type.id