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helpdesk_convert_ticket_to_task
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This module aims to convert a ticket into a task.

It adds a "Convert to task" button in the ticket form view (in the button box).
When clicked, a confirmation dialog appears, then the conversion process:

* Creates a new task with the following fields copied from the ticket:

  * Name
  * Description
  * Project
  * Assigned user
  * Partner
  * Priority

* Matches the task's service and request type based on the ticket's category
  and request type (by name matching).
* Copies all chatter messages and their attachments to the new task.
* Copies all attachments from the ticket to the task.
* Copies all followers (subscribers) to the new task.
* Posts a message in the new task's chatter with a link to the original ticket.
* Posts a message in the ticket's chatter with a link to the new task.
* Archives the ticket and links it to the new task.
* Transfers all timesheets from the ticket to the task.
* Redirects the user to the newly created task form.

# Installation

Use Odoo normal module installation procedure to install
`helpdesk_convert_ticket_to_task`.

This module depends on:

* `helpdesk_mgmt`: provides the base helpdesk ticket functionality.
* `helpdesk_mgmt_project`: provides the link between tickets and projects.
* `helpdesk_request_type`: provides the request type field on tickets.
* `project_request_data`: provides the service and request type fields on tasks.
* `project_task_add_very_high`: provides extended priority values (2 and 3) on
  tasks to match ticket priorities.
* `helpdesk_transfer_timesheet_to_task`: provides the timesheet transfer
  functionality from ticket to task.

# Known issues / Roadmap

A current limitation is that one task can be linked to many tickets.
Thus, the above task fields are filled up at the creation of the task from a ticket form
but are not updated when the linked tickets are updated.

# Bug Tracker

Bugs are tracked on [our issues website](https://git.elabore.coop/Elabore/helpdesk-tools/issues). In case of
trouble, please check there if your issue has already been
reported. If you spotted it first, help us smashing it by providing a
detailed and welcomed feedback.

# Credits

## Contributors

- Quentin Mondot

## Funders

The development of this module has been financially supported by:

- Elabore (https://elabore.coop)

## Maintainer

This module is maintained by Elabore.