from odoo import _, models, api
class HelpdeskTicket(models.Model):
_inherit = "helpdesk.ticket"
def button_convert_to_task(self):
user_ids = [self.user_id.id]
task_service_id, request_type_id = self._match_task_service_and_request_type(
ticket_category_id=self.category_id.id,
ticket_request_type_id=self.request_type_id.id
)
task = self.env["project.task"].create({
"name": self.name,
"description": self.description,
"project_id": self.project_id.id,
"user_ids": user_ids,
"partner_id": self.partner_id.id,
"service_id": task_service_id,
"request_type_id": request_type_id,
"priority": self.priority
})
# copy chatter
for msg in reversed(self.message_ids):
msg.copy({
'model': 'project.task',
'res_id': task.id
})
# copy attachments inserted in the messages
for attach in msg.attachment_ids:
attach.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy attachments not added in a message
for attachment in self.attachment_ids:
attachment.copy({
'res_model': 'project.task',
'res_id': task.id,
'res_name': task.name
})
# copy subscribers
task.message_subscribe(partner_ids=self.message_partner_ids.ids)
# warn (in the chatter) that the task is a copy
base_url = self.env["ir.config_parameter"].sudo().get_param("web.base.url")
ticket_url = f"{base_url}/web#id={self.id}&model=helpdesk.ticket&view_type=form"
task_message = _(
"This task has been converted from a ticket. You can find the original ticket on this link.",
ticket_url=ticket_url
)
task.message_post(body=task_message)
# warn (in the chatter) that the ticket has been converted
task_url = f"{base_url}/web#id={task.id}&model=project.task&view_type=form"
ticket_message = _(
"This ticket has been converted into a task. You can find it on this link.",
task_url=task_url
)
self.message_post(body=ticket_message)
# archive the ticket
self.write({
"active": False,
"task_id": task.id
})
# transfer timesheets from ticket to task
self._onchange_task_id()
return {
"type": "ir.actions.act_window",
"view_mode": "form",
"target": "current",
"res_model": "project.task",
"res_id": task.id,
}
def _match_task_service_and_request_type(
self,
ticket_category_id: int,
ticket_request_type_id: int
) -> tuple[int, int]:
"""
This function permits to match the task service_id and request_type from the ticket category and request type
"""
helpdesk_ticket_category = self.env["helpdesk.ticket.category"].search(
[("id", "=", ticket_category_id)],
limit=1
)
task_service = self.env["task.service"].search([("name", "=", helpdesk_ticket_category.name)])
helpdesk_ticket_request_type = self.env["helpdesk.request.type"].search(
[("id", "=", ticket_request_type_id)],
limit=1
)
task_request_type = self.env["request.type"].search([("name", "=", helpdesk_ticket_request_type.name)])
return task_service.id, task_request_type.id